General

  • What is Paxful?

    Welcome to Paxful, the leading peer-to-peer (P2P) Bitcoin marketplace!

    Peer-to-peer means that you’re trading with people like you, all over the world! Our community is 9 million strong and growing every day.

    Buyers and sellers can connect on our platform to trade Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). Our users set their own prices and the payment methods they’ll accept, so they’re in complete control of how they buy and sell cryptocurrency.

    No bank? No problem. With Paxful you can use over 400 payment methods, including PayPal and other eWallets, prepaid debit cards, and gift cards. With our escrow system and dedicated Customer Support team, Paxful is also extremely secure, and we’re working constantly to keep it that way.

    Paxful is built for the people. We aim to improve the financial lives of the 100%, not just the 1%.

     

  • Getting Started With Paxful

    Paxful is a leading peer-to-peer marketplace where users can buy, sell, and store various cryptocurrencies. Ready to start building your financial future? We'll walk you through signing up with Paxful.

     

    1. Start at the Paxful Account Registration Page

    If you’re starting from the Paxful home page, click Register.

    From there, you'll need to create your account with either your phone number or email address.

    Register_account_with_phone_number.png

    Once your account is created, you'll receive a free cryptocurrency wallet. This digital wallet is where you will store all of your hard-earned cryptocurrency. To learn more about the functions of this wallet and any restrictions, visit our Help Center’s section on Paxful Wallets. 

     

    2. Verify your Account

    Once you've created your account, you'll need to verify your phone number or email address (depending on what you used to create your account) using a code sent to your phone or email.

    There are several levels of verification that you can complete. These verification levels allow for different trading opportunities within the marketplace, and the verification process helps the security of the platform.

    Pro-Tip

    Take some time after you verify your account to familiarize yourself with the marketplace. You can take a tour of our platform by hitting Screen_Shot_2021-03-15_at_11.38.15_AM.png

    That’s it! Time to get trading🤘 

    Note:

    If you are located in certain states or certain countries, you may be unable to access Paxful at this time. For further information on countries that have banned access visit here.

  • Payment Methods

    We currently have over 400 ways to buy and sell cryptocurrency on Paxful! While some payment methods may be restricted based on where you live, you'll still have plenty of ways to trade in our marketplace.

    Some of our most popular payment types include:

    1. Bank transfers (ACH, wire transfers, etc.)
    2. Credit/debit cards
    3. Online Wallets (PayPal, Skrill, Neteller, etc.)
    4. Gift cards (Amazon, iTunes, Visa, etc.)
    5. Altcoins (Ethereum, Litecoin)

     

  • Terms of Service and user agreement

    View the latest Terms of Service and user agreement here

  • Paxful Fees

    When trading or transferring cryptocurrency you may run into fees. At Paxful we offer a competitive fee structure so you get to keep more of your Bitcoin.   

     

    Trading Cryptocurrency

    Payment Group Sell Buy
    Bank Transfer 0.5% no fee
    Other Bank Transfer 1% no fee
    Credit/Debit Card 1% no fee
    Digital Currency 1% no fee
    Online Wallet 1% no fee
    Cash 1% no fee
    Goods & Services 1% no fee
    Gift Card

    5% iTunes and Google Play cards

    3% for all other gift card types

    no fee

     

    Buying Cryptocurrency

    • When buying cryptocurrency from another user on Paxful, you are buying cryptocurrency at a rate set by the customers themselves. These rates vary based on numerous factors such as your verification status, payment method, currency pair (such as USD, EUR, CNY), and order size.

    Selling Cryptocurrency

    • This escrow amount is deducted from your Paxful Wallet at the beginning of the trade. Upon successful completion of the trade, Paxful receives the escrow fee. If the trade is not completed, i.e cryptocurrency is released from escrow back to the cryptocurrency seller, Paxful takes no fee.
    • Some kiosk trades may require a fee in addition to Paxful's escrow fee. For more information about kiosk trades, check out this article

     

    Sending and Receiving Bitcoin

    Wallet Type Send Receive
    External Wallet $0 - $9.99 = 0.00008 BTC fee
    $10 - $19.99 = 0.00016 BTC fee
    $20+ = 0.0004 BTC fee
    no fee
    Internal Wallet

    Up to 1,000 USD per month for free (between all cryptocurrencies)

    After 1,000 USD is reached, a fee of 1 USD or 1% of the amount being sent, whichever is greater, is applied

    no fee

     

    Sending and Receiving Tether (USDT)

    Wallet Type Send Receive
    External Wallet

    Dynamic Ethereum or Tron network fee + Paxful Wallet fee

    Paxful Wallet fee breakdown:

    $0 - $9.99 = 1 USDT fee
    $10 - $19.99 = 2 USDT fee
    $20+ = 5 USDT fee

    no fee
    Internal Wallet

    Up to 1,000 USD per month for free (between all cryptocurrencies)

    After 1,000 USD is reached, a fee of 1 USD or 1% of the amount being sent, whichever is greater, is applied

    no fee
    • When you send TRC-20 based USDT from your Paxful wallet, you won't pay a Tron network fee, but you will pay the Paxful wallet fee.

     

    Sending and Receiving Ethereum (ETH)

    Wallet Type Send Receive
    External Wallet

    Dynamic Ethereum network fee + Paxful Wallet fee

    Paxful Wallet fee breakdown:

    $0 - $9.99 = 0.0005 ETH fee
    $10 - $19.99 = 0.001 ETH fee
    $20+ = 0.002 ETH fee

    no fee
    Internal Wallet

    Up to 1,000 USD per month for free (between all cryptocurrencies)

    After 1,000 USD is reached, a fee of 1 USD or 1% of the amount being sent, whichever is greater, is applied

    no fee

     

    Lightning

    Wallet Type Send Receive
    External Wallet

    1% of the amount being sent

    no fee

     

    Converting Cryptocurrency 

    Conversion Type Fee
    All cryptocurrency conversions 0.5%

     

    Converting Tether (USDT)

    Paxful Stablecoin

    The quoted price you receive from the Stablecoin Counterparty is inclusive of all fees and charges. This quoted price may include additional fees charged by the Stablecoin Counterparty and/or third party fees necessary to facilitate this transaction. Please note that this is a separate fee from a third party and Paxful is not responsible for nor calculates such third party fee.

  • Is Paxful Legit and Safe?

    We’ve taken a lot of security measures to make sure our users are safe in the marketplace. 

    We have a strict verification process that helps ensure we know our customers, an army of dispute and fraud prevention analysts to help make sure trades run smoothly and to keep bad actors away from the marketplace. We also have an escrow feature in place where the crypto being traded is safely held until the trade is complete. This safeguards your money and helps make sure the crypto goes to the right party in case of disputes.

    We use BitGo as our wallet service provider, which is one of the most secure and high-tech services on the market. Additionally, we provide you with all means to protect your funds within your Paxful account, like setting up two-factor authentication when you log into your account and send crypto out of your Paxful wallet.

    To top it all off, we have some of the best cybersecurity professionals on our team that work around the clock to make sure our users and platform are safe from harm and hackers. 

    If you’re looking for more information on your safety in the marketplace, check out these articles:

    Is Paxful trustworthy?

    Paxful has an AML policy, we comply with Office of Foreign Assets Control ("OFAC") sanctions, we’re a regulated financial entity, and we’re trusted by over 5 million users. See what our users have to say about us through our reviews!

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