• What is Bitcoin?

    Bitcoin is an online currency that can be sent to anywhere in the world using the internet, just like sending an email.

    To send or receive bitcoins, you’re going to need a bitcoin wallet. A bitcoin wallet is your very own online wallet where you can store all your hard-earned bitcoins. When you join Paxful, you get a safe, free and super simple to use bitcoin wallet. The Paxful bitcoin wallet works with every other wallet. With every bitcoin wallet comes a wallet address. You can send your wallet address to people and they, in turn, can send bitcoins to your wallet. With your very own wallet, you can send, receive, and store bitcoin. You can also see all transactions just like your online banking.

    You can also use bitcoin to buy things online from stores that accept it as a payment method. Ever since its invention, there have been more and more businesses that accept bitcoin as payment so go try your luck, and the store you’re looking at might accept bitcoin. Imagine the convenience of doing all your business transactions online using a safe and reliable wallet like Paxful’s.

    The most challenging part of bitcoin is getting your first bitcoin. This may be even harder for you if you don’t have a bank account. Luckily, Paxful accepts over 300 methods of payment so look through them and see which one works best for you. At Paxful, you buy bitcoin from Paxful vendors which are people who sell their bitcoin at a profit. This is because they accept many different forms of payments like gift cards, Western Union, bank transfers, and much more. Getting your hand on some bitcoins has never been this easy! When you decide on a way to pay and find a good deal, then follow the instructions the vendor gives you and you will have bitcoins to your wallet in minutes.

    Once you’ve got your first bitcoin, be sure to secure your account with activating our 2-Factor Authentication or better yet, use Google Authenticator for a much more secure experience. With those in your hand, you are ready to bask in the glory of peer-to-peer finance!

    Paxful provides a safe marketplace where you can buy and sell bitcoins using over 300 payment methods! Read more about how to use our platform and keep on trading using Paxful!

  • What is Paxful?

    Paxful is a leading peer-to-peer finance platform for trading bitcoin.

    In 2014, Ray Youssef and Artur Schaback founded EasyBitz which was then renamed to Paxful. They had one goal in mind when they created it: to make bitcoin easier for everyone from businesses to merchants.

    A lot of big problems in the world revolve around money, specifically earning it and transporting it. Sending money around the world is not fast or cheap in any way, but Paxful changed that.

    Paxful is the leading peer-to-peer bitcoin marketplace where buyers and sellers are connected for business. Having over 300 payment methods available on Paxful makes it incredibly easy to find suitable offers. We give the users complete control over their money. Along with our escrow system and our dedicated 24/7 customer support, Paxful is also extremely secure if you know how to minimize the risk and know how to secure your account. Upon sign up, Paxful users are given a FREE wallet.

    The peer-to-peer system of Paxful removes borders and limits. You can think of your Paxful account as your very own financial passport. With it, you can send money and buy things from halfway around the world. Build a business with our affiliate program.

    Our community has over 2 million users and it continues to grow. These users can make trading on Paxful extremely easy and hassle-free.

    That is Paxful. Money Your Way!

    Create your very own Paxful account today!

  • Payment methods

    There are over 300 ways to buy and sell bitcoins on Paxful.

    Here are some of our more popular payment methods:

    1. Buy bitcoins with Bank TransferCash Deposit
    2. Buy bitcoins with Online Wallets like PayPal, Skrill, Neteller
    3. Buy bitcoins with iTunes gift cards
    4. Buy bitcoins with Amazon gift cards
    5. Buy bitcoins doing local trades for Cash In-Person
    6. Buy bitcoins with altcoins like Ethereum, Litecoin, Ripple and so on.

    By clicking here, you can search for the ways you want to pay. All you have to do is input the amount of bitcoins you want to buy, the currency and the payment method you’ll be using. If you can’t find the payment method you’re looking for, you can always suggest one! It’s as simple as looking for a link that says “Your payment method doesn’t exist? Click here to suggest a new one”. 

    The “Give Me The Best” button will immediately connect you with a seller that is online. If you prefer to choose your offer, then just click “Search”. A list will then appear where you can choose your preferred offer. (Click here for tips on buying bitcoin).  

    The ways in which you can buy bitcoins are called “payment methods”.

    Each way you can buy bitcoin is called a “payment method”. You can find a list of all available payment methods here. This list is always growing as Paxful traders in the market are creating new payment methods all the time. Each payment method has its own specifics and risk levels that you need to familiarize with before starting a trade. The peer-to-peer system that Paxful has, encourages this as it makes it easier to buy bitcoins. 

  • Terms of Service and user agreement

    View the latest Terms of Service and user agreement here

  • Paxful fees

    Buying Bitcoin

    • Paxful does not charge any fees to customers who are buying bitcoin.
    • When purchasing bitcoin from another customer on Paxful, you are buying bitcoin at a rate set by the customers themselves. These rates vary based on numerous factors such as your verification status, payment method, currency pair (such as USD, EUR, CNY), and order size.
    • Be sure to evaluate each offer that you choose when buying bitcoin. Tips on how to buy bitcoin can be found here.

    Selling Bitcoin

    • Paxful charges fees to customers who sell bitcoin.
    • The fee varies depending on the method of payment you accept for selling your bitcoin.
      • Bank Transfers: 0.1%
      • Credit/Debit Cards: 1%
      • Digital Currencies: 1%
      • Online Transfers: 1%
      • Cash Deposits: 1%
      • Gift Cards: 5% iTunes and Google Play. 2% for every other gift card.
    • This escrow amount is deducted from your Paxful wallet at the beginning of the trade. Upon successful completion of the trade, Paxful receives the escrow fee. If the trade is not completed, i.e bitcoin is released from escrow back to the bitcoin seller, Paxful takes no fee.

     Sending Bitcoin

    • Paxful charges a flat wallet send out fee of 0.0005 BTC for every send out from the wallet to an external Bitcoin address.
    • This fee covers the associated miner fee and maintenance of our secure wallet infrastructure.    
    • Sending bitcoin to another Paxful customer is free of charge for the first 5 transactions sent per month. After that, a fee of $1.00 will be applied to each transaction sent to another Paxful customer. The $1.00 fee will be charged in Bitcoin and calculated based on the market rate of Bitcoin at the time of transaction. If you do not have Bitcoin equivalent to $1.00 you will not be able to send funds.

      Please note: internal wallet send out fee of $1.00 has been established due to the high amount of off-escrow trades on our platform. Off-escrow trades are trades made without our consent as they happen out of our regular trade process. This fee is used to prevent certain users from abusing our Terms of Service.


How to Buy and Sell

Buy bitcoins

  • Buy bitcoins step-by-step

    Bitcoin is very exciting and we are very excited that you are taking this journey with us.

    Let’s see what are the main steps to buy Bitcoin on Paxful.

    Step 1

    Create an account at Paxful. Paxful gives all of the users a free wallet upon sign up. After you create your account, you will get your free wallet instantly.

    Step 2

    Start searching for an offer by clicking on “Buy Bitcoin”.


    Step 3

    Set your Offer requirements:

    • Choose your preferred payment method from a list of over 300 payment methods.
    • Select the amount you’ll be spending. 
    • Choose the currency you wish to deal in. 
    • Select a country.

    Step 4

    Сlick “Search For Offers” and you will see a list of offers to choose from. Remember to look at every detail of each offer because all of them play an important role in finding the right offer: how much you get on the dollar, seller’s reputation/activity etc.

    Step 5

    Choose an offer and click “Buy” or “View Offer”. This will not start a trade but will guide you to the offer details.
    Alternative version:

    Step 6

    Read the offer terms and decide if the offer conditions fit you.
    If you are new to Paxful, feel free to use our guide by clicking on “Take a Tour”.

    Once you read through the seller’s offer terms and are happy with them, enter the amount you are willing to trade for and click “Buy Now”.

    Step 7

    This opens the trade with the instructions and the chatbox. Once you have followed all instructions of the vendor, sent the required files and documents, and have made a payment, click the “Paid” button. If you don’t click it, the trade will expire and bitcoins will be released from the escrow back to the seller.

    Please note:

    • There is a time window for you to confirm the payment.
    • You can always cancel the trade.
    • When a trade starts, the seller’s bitcoins are transferred automatically to our secure escrow and, at this point, the seller can’t cancel the trade.
    • If you see that your trade partner is acting against our Terms of Service, you can start a dispute and wait for our Moderators to step in the argument.
    • You can also register a report, which will be filed on the seller’s profile and will be viewed and investigated later by our dedicated department.

    Step 8

    In case of successful trade, seller releases bitcoins from the escrow into your personal Paxful wallet.

    Please note:

    • After a trade you can always download a public receipt.BuyStep014_.png
      Public receipt:


    • Do not forget to leave feedback to your trade partner. Feedback on our platform creates your reputation and is extremely valuable for each and every user.


    Here are some of the more popular payment methods for buying and selling bitcoins:

    1. Want $1-$30? Gift cards might be a good option for you. There is a wide variety of gift cards available on Paxful such as iTunes, Target, Amazon, Walmart, BestBuy, or Gamestop. You can also use OneVanilla prepaid gift cards as well. Just buy one at a drug store and search for a good deal.
    2. Want to buy with a debit, credit, or prepaid gift card? Some vendors may ask for ID and the price might be a little bit higher than other payment methods, but you will get your bitcoins instantly.
    3. Want the BEST PRICE? Buy with bank cash deposit. Start talking to a vendor and get his bank account number and deposit the cash to the teller. You won’t even need a bank account as you’re paying with cash anyway.
    4. Want to buy bitcoins with PayPal, Netspend, Skrill, or other online wallets?

    For more tips on how to buy bitcoin quick and easy, click here.

  • Tips for buying bitcoins

    Buying bitcoin can be tough at first but if you follow these simple tips, you’ll be able to buy bitcoin easily, safely, and quickly. 

    To get you started, here are a couple of tips that could help you with your start at Paxful: 

    1. Take note of the minimum trade amount. If you’re buying bitcoin, the current minimum is 10 USD. If you’re selling, then the minimum is 0.001 BTC.
    2. Find a vendor with a good feedback score. A vendor’s reputation is displayed in green with a + before it. For example +1305 -1 means they have +1305 good feedback scores from buyers and only 1 negative. Someone with a feedback score +200 or higher is ideal. Better if the seller is ID verified.

    3. ALWAYS read the terms of the offer BEFORE you start the order. Vendors should mention what they expect and what you will need to provide. For example, for gift cards, many vendors require a receipt showing that the gift card was bought with cash. If they ask for this and you can’t provide it, then it’s better to not deal with them and just look for someone else. If you CAN provide all the requirements, then make sure you have everything ready BEFORE you start the order.
    4. Be aware of the PRICE. Buying bitcoins is never 1 to 1. Vendors charge a fee to convert a gift card or cash into bitcoin. The price of the fee varies among vendors and really depends on who you buy from, so be on the lookout for the best deals. The offer page always includes the price of each vendor.
    5. Read the vendor’s instructions. These are the more specific instructions that follow after you have started the trade. They’re usually given at the very beginning of the chat. If at any point you need help clarifying or complying with an instruction, feel free to ask the vendor in the trade chat.
    6. Click the “Mark as Paid” button ONLY when you have actually paid. Once you’ve clicked the  “Mark as Paid” button, the countdown timer stops and the order can no longer expire. This is important because if you sent the vendor the payment info such as a gift card code and the offer expires, then the escrow is released and you won’t get your bitcoins. The “Mark as Paid” button also provides security from dishonest or forgetful vendors. If you click the “Mark as Paid” button and you haven’t paid, the vendor might think you’re a coin-locker or someone trying to scam him/her. Be sure to click the button only once you’ve paid to prevent complications.
    7. Brokering gift card codes is STRICTLY prohibited on Paxful. Brokering is when you buy a gift card code from someone, thinking you can sell it later to someone else. Even if you checked the code when you bought it, the person who sold you the code can use it anytime without your knowledge, and this is why it is against the Paxful Terms of Service. If you keep trying to give vendors bad codes, you will be reported and banned. It will also not only waste your own time but also the time of others. Remember to only use gift cards you have bought yourself.
    8. Using 3rd parties for doing payments is not allowed. You must be the actual payer and be the original owner of the submitted payment (Owner of the gift card, credit card, bank account, an account of online payment platform). Being a middleman in paying for bitcoins is not allowed and can be considered as a scam.
    9. Only trade for the WHOLE AMOUNT of the gift card. If you have a $50 gift card, then you can’t trade for a fraction of that (ex. Asking someone to take only $33 only out of your $50). Note that the vendor can only take the whole amount so if you start order for $33 and he takes $50, the only way to get your change back in bitcoin is by starting a new trade for the difference. Vendors ranges may not meet that amount or the vendor may take down his offers or go offline, so don’t make this mistake.
    10. NEVER ask the vendor to release the bitcoins first. This is grounds for an instant ban as it indicates a scam. The escrow is there so you know the bitcoins are there and waiting for you until you complete payment.
    11. Be polite to the vendors. They go through a lot of tough customers and being polite can save you a lot of time. Being polite is about a lot more than your language, it’s about following their instructions as well. Note that if there is a dispute, the moderator will take language into account.
    12. Not Interested? Cancel. If you are no longer interested and have not yet paid the vendor, feel free to cancel the trade. It will free up their escrow and let them continue to trade with others. This is considered to be good manners and proper etiquette on Paxful. If you don’t end up cancelling and leave the trade hanging, the vendor will have to file a dispute or report you, which will probably result in you getting negative feedback. You can see all your active open trades on your dashboard. Click “Chat” and go in and cancel them by clicking on ACTIONS and then click the red “Cancel” button.
  • Buy bitcoins with bank transfer

    Bank transfers are a popular payment method on Paxful and it’s extremely easy to buy bitcoins using bank transfers.

    The first step to buying bitcoins with bank transfers is to look for an offer that accepts bank transfers as payment. You’ll also need to input the amount you wish to purchase and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the vendor will be requiring from you in regards to payment. Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. In some cases, vendors will already have their bank information on the offer instructions but if they don’t, feel free to greet the vendor and politely ask for the bank information.

    After you have paid the vendor and uploaded proof of your payment, be sure to click “Mark as Paid”. If you don’t click on it, the trade will eventually expire and the bitcoins will go back to the vendor.

    The next step is for the vendor to confirm the payment. Please be patient because this may take some time. Once the vendor has confirmed the payment, he/she should release the bitcoins to you and the trade will be complete. The only thing left for you to do would be to leave appropriate feedback for your trade partner.

  • Buy bitcoins via online payments

    There is a variety of online payments available on Paxful (such as PayPal and Skrill) and they can be used to buy bitcoins on Paxful.

    The first step of buying bitcoins via online payments is to look for an offer that accepts that specific online payment you’re looking for. To do this, you’ll need to input the amount you wish to purchase and the currency you prefer as well as the payment method you’ll be using.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the vendor will be requiring from you in regards to payment. Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. What the vendor will require from you will vary depending on which specific online payment you’ll be using. For example, online wallets such as PayPal, Skrill, and Neteller will normally require an image of your ID.

    After you have paid the vendor and uploaded proof of your payment, be sure to click “Mark as Paid”. If you don’t click on it, the trade will eventually expire and the bitcoins will go back to the vendor.

    The next step is for the vendor to confirm the payment. Please be patient because this may take some time. Once the vendor has confirmed the payment, he/she should release the bitcoins and the trade will be complete. The only thing left for you to do would be to leave appropriate feedback for your trade partner.

  • Buy bitcoins with cash deposit

    Cash deposits are a popular payment method on Paxful and it’s extremely easy to buy bitcoins using cash deposits.

    The first step to buying bitcoins with cash deposits is to look for an offer that accepts cash deposits as payment. You’ll also need to input the amount you wish to purchase and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the vendor will be requiring from you in regards to payment. Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. In some cases, vendors will already have their bank information on the offer instructions but if they don’t, feel free to greet the vendor and politely ask for the bank information.

    Usually, for cash deposits, vendors will require a teller receipt from you. After you have paid the vendor and uploaded proof of your payment, be sure to click “Mark as Paid”. If you don’t click on it, the trade will eventually expire and the bitcoins will go back to the vendor.

    The next step is for the vendor to confirm the payment. Please be patient because this may take some time. Once the vendor has confirmed the payment, he/she should release the bitcoins to you and the trade will be complete. The only thing left for you to do would be to leave appropriate feedback for your trade partner.

  • Buy bitcoins for cash

    Buying bitcoins using “cash in person” method, just like any other payment method available on Paxful, is extremely easy and ideal for offers found near you.

    The first step to buying bitcoins in person is to look for an offer that best suits you. When you click on “Buy Bitcoin”, input the currency you’ll be trading, how much you’ll be trading, and the payment method you’ll be using (in this case, it will be “cash in person”).

    When you find the offer that suits you (looking at how much bitcoins you’ll be getting on the dollar and the reliability of the vendor), be sure to read the offer terms before starting the trade. This set of terms will give you a gist of the requirements you’ll be needing. In the case of cash in person, the offer terms should provide a brief list of meeting preferences.

    Our recommendation is to prefer public places for cash trades.

    After reading through the offer terms and confirming that you can comply with all the requirements, it’s time to start the trade. Once the trade has begun, a more specific set of instructions should appear for the meetup. If at any point during the trade you feel confused about the instructions, feel free to send a message to the vendor via trade chat. He/she should be able to help you with any confusion that you have.

    Once all the details have been settled, it’s time to meet up with your vendor. Go to the specified location and give the cash to the vendor, who will then release the bitcoins to you. After you have successfully received the bitcoins, both you and the vendor should give feedback to each other after the trade is completed.

    We can recommend giving your preference to vendors with good feedback for cash in person trades.

See all 10 articles

Sell bitcoins

  • Selling bitcoins - Part I - register an account and start selling

    Selling bitcoins on Paxful is not only easy, it’s also very safe. Learning how to use your wallet is the very first step.

    This tutorial is going to explain the benefits, risks, and an overall step-by-step guide on how to sell bitcoins through Paxful. This guide was made to help you better understand the process involved and make you aware of some risks that you may face when selling your bitcoin on the site.

     If used correctly, there is a lot to gain by using our website. There are a lot of accounts that are managing to make significant profits by using Paxful and it is in the interest of the Paxful team to keep you informed on how you can gain from it as well.

    Your Personal Bitcoin Wallet

    Before you can start selling through Paxful, you must first top up your account with some bitcoins. To do this, log into the site then proceed to the link at the top, labeled as “Wallet”:


    Wallet Balance & Address

    Once you have clicked on this link and the page loads the content, you should see your balance and your personal bitcoin address:


    If you are unsure about any of this, please click on “HELP USING WALLET” button. This will take you through the page to help you better understand the different parts of the page. If you believe you would like to go through this process, take a few seconds and run through the help tutorial. You can also access your wallet to send bitcoins from to any other bitcoin address.

    Deposit & Wallet Address


    On this page, you will also see a section that contains your bitcoin address. You can copy the address by using the button – as shown in the image – or by simply highlighting the wallet address and copying it manually. This address can be used to receive bitcoins from anywhere in the world. Think of it as your personal bank account number. Though unlike bank accounts, you can generate a new address every single time you want to receive more bitcoins.

    Generate New Address (Optional)

    If you do want to generate a new address – some people do this for better privacy or for personal record keeping purposes – then click on the down arrow next to “Copy address” then proceed to “Generate new address”.


    Transactions & Addresses

    Below this section, you will find another section outlining your transactions (buy/sell) and addresses you have used to receive bitcoins. You can explore these further once you have made a few transactions and/or received bitcoins to your account.


    Transactions & Addresses

    Once you receive your bitcoin, you will get both an email and website notification to confirm that your bitcoin has come through.



    You are now ready to start selling!

    You can now go to the SELL BITCOIN section by clicking on the down arrow/tab on the BUY BITCOIN button.


    For more tips on how to be a good vendor on Paxful, click here.

  • Selling bitcoins - Part II - validating profiles and selling directly

    Minimize the risk of trading on Paxful by learning how to filter the profiles.

    In Part I the basics of the wallet, loading it with bitcoin, and monitoring transactions was covered.

    Now that the account was topped up with bitcoin and reached the “Sell Bitcoin” page, one can start choosing the currency and method of payment that best matches one's criteria. In some cases such as the Amazon gift cards, one may notice that prices offered for bitcoin can reach up to 2 times the current price of Bitcoin. There will be things to note to keep one's Paxful experience safe and secure. In some cases, offers may be too good to be true and if that’s the case, it’s important to take some time to understand the risks that are involved.


    Get familarized with the search bar:


    The search bar allows one to select:

    • The amount one wants to sell
    • The desired currency
    • The method of payment one prefers
    • Give me the best (brings one the best offers based on when the buyer was last online and their rating)

    In this example, $20 worth of bitcoin will be sold, selecting USD as the currency with the Amazon Gift Card as a way to receive the money. There are over 300 payment methods on Paxful with each having their own benefits and risks attached, depending on one's personal choice.


    Selecting an offer:



    This is one of the most important parts of the entire process. As can be seen, there are several things which are highlighted here:

    • Last seen online: This shows one the availability of the user. This is important because it shows if they are ready to make a trade or not.
    • Positive feedback Shows the number of positive feedback that person has. One can use this to evaluate the risk when making a trade. Note: a higher number does not automatically mean that they are to be trusted. Some people can do insider trading with themselves on different accounts to increase the number. Please check their profile, their trade volume, and a number of ways they have verified themselves.
    • Min-Max amount: This is the amount bracket the person is willing to purchase. Perhaps the person has a minimum or maximum limit that is below or beyond what one has in mind. It is also recommended to do the trades in small amounts until one can trust the person.
    • Rate per bitcoin: This rate can change depending on the person. One can usually assume that if it is too good to be true, it usually is.


    Offer #1:

    For the sake of this tutorial, Paxful will give an idea of how to make a trade:


    So in this instance, Paxful has selected a person who is giving us $1.9 for every $1 which is traded with them in the form of an Amazon Gift Card. It seems like a pretty good way to save on purchases!

    Note: Paxful recommends in such cases to ask for a receipt and that the person shows the proof of payment for the gift card – ideally the gift card would have been paid for by cash.


    Protection Warning:



    User Profiles (Poor/Unsafe):


    It is always a good idea to check the user profile of the person one is making a trade with. Highlighted in this example:

    • Verification: This indicates whether the person has gone through all the verifications possible on the site. It is good to make sure they have both options verified!
    • Trades: This number indicates the number of trades a person has completed on the website. Ideally, one wants a person that has completed more than 20 trades and has at least 10 trade partners. It would mean that a person is experienced enough on our platform and can guide one through the process.
    • BTC Volume: The volume can be used as an indicator to analyze the integrity of the trades the person has committed to.
    • Trusted by: This shows how many people have trusted this person. Keep in mind that anyone can trust another user without even having performed a trade with them.
    • Blocked by: This shows how many people have blocked the person, indicating not to trade with the person. Sometimes, these might just be trolls or vendors blocking each other. It’s important to look into the profile and feedback further before performing any sort of trades. Keep in mind anyone can block another user without even having performed a trade with them.
    • Joined: This refers to the length of time the user has been registered on Paxful. Ideally, one wants a member that has been a member for at least a month. Being a new member does not have to mean something negative, but if one is doing larger trades, Paxful recommends someone that has been around for a longer period. A longer period may not mean a higher trust, but it is a good way to know that at the least the person has been around and not performed any fraud during that time. It wouldn’t make sense for users to stick around that long just to commit fraud. 

    Overall – For this specific case, this profile would probably be unsafe for large trades based on a few reasons:

    • The user is a new member with only a few days passed since registration. For larger trades, one wants someone who has gotten to know the in’s and out’s of how to use Paxful.
    • The user has only performed 3 trades with very low volumes.
    • The user’s phone number has not been verified. This isn’t something that’s necessarily negative, but having one's phone number verified shows the level of commitment that the user has to the platform. profileratingaverage_1_.png

    User Profiles (Good/Safe):

    In the previous example, an example was shown of a profile that Paxful deemed unsafe. For this example, one can see what a safe profile looks like.


    Verifications: In this example, the person has verified both of their contact details. This is a great starting point.

    Trades: In this case, they’ve done so with over 240 trades: a much greater amount than the previous example. This shows that this user has a great deal of experience on Paxful.

    BTC Volume: In this example, it can be seen that the user has traded a greater amount of bitcoin, showcasing that he can be trusted with our money.

    Trusted by: Shows how many people have trusted this person. In this case, 24 is a good number, though again keep in mind anyone can trust another user without even having performed a trade with them.

    Joined: This is an important aspect as users who have joined a long time ago can help guide us through the process and take away our worries. If they were to be unsafe, they would have been banned or reported already.  There is the possibility to access a longer history of comments, feedback and reputation points when making a decision.

    Overall – This profile would be rated as safe and a worthy vendor willing to purchase for the following reasons:

    • Has performed over 20 trades
    • Has been a member for longer than 3 months
    • Phone number and email have been verified
    • Comments left by users seem thorough, not just a simple one-word review


    User Reputation (Good/Safe):

    This is a good example of a good or safe user because he or she has been registered for more than 7 months, done 242 trades, and a positive reputation. With the exception of one negative review and 3 neutral reviews, the user has a solid positive reputation of 215. If this were a real case, one would be ready to push through with the trade.


    Chat Dialogue (Average):

    In this trade, a buyer was approached who was assessed and marked to be a safe member based on their many previous trades and other factors listed above. Once a trade is initiated, one can see a more detailed view on their mobile phone – assuming they have verified it. This allows one to see the provider and whether it is a normal network or purchased via a VOIP/Google phone service.


    The partner had set their location to the USA, though after a short look, please note that the mobile number was from China.


    Please also note that the coupons were for the German Amazon website. This coupled with the location of the mobile phone, raised our concerns and diverted our attention towards needing to address this with the buyer.


    When proceeding to question the situation, it was noted that the buyer did not provide a receipt for the gift card. This all pointed to an unsafe sale, though the user cancelled the transaction.



    Usually, the timeframe in which one can follow instructions varies from user to user. Ideally, one would want someone that can do this fairly quickly so that one does not have to wait for them to communicate and finalize the process.



  • Rules for selling bitcoins

    Being a Paxful vendor can be very profitable if a few basic rules can be followed.

    To get you started, we’ve compiled a few tips to make selling bitcoin not only easy but safe and secure as well:

      1. You, as a Vendor, should accept ALL risks and liabilities that come with trading. It is up to you to protect yourself.
      2. No brokering is allowed. This applies to gift cards. Brokering is when you buy a gift card code from someone, thinking you can sell it later to someone else. This goes against the Paxful Terms of Service and is strictly prohibited.
      3. You must be responsive to buyers. If you are not at your computer, then please take down all your offers. When a customer shows up, say “Hi” and let them know you are ready to trade and help them.
        For example “Hi, I am ready to help you, please follow the instructions and you can have your bitcoins in no time!“.  Hardly sounds like something you need to mention to any sane merchant, but you’d be surprised how many vendors leave their offers up and take a nap or don’t think that responding to buyers is necessary; that they should just read the instructions or wait for them for a half hour. 50% of cancelled trades are due to an unresponsive vendor.
      4. You must maintain a civil tone with your customers at all times. No foul language or abusive tone is allowed. It’s bad for business.
      5. You must have full offer terms and trade instructions in simple short bullet points. 
      6. If the release of bitcoins happens NOT instantly and you have a specific time frame for the payment confirmation. This must be clearly stated in your offer terms and trade instructions. You as a vendor must make sure that the buyer understands that the release of bitcoins may be reasonably delayed. Release time may not exceed the time stated in your terms. (Remember that Paxful advertises p2p service as instant.) 
      7. Clear and short offer TERMS. This is what you, as a vendor, expect from the customer to complete the purchase. The buyers see this BEFORE the trade begins. It may contain important information about the trade (Ex. things like uploading an ID, uploading a cash receipt, telling them they need to have a physical gift card etc..) There are already many offer tags for the most common terms but CUSTOM terms must be clear and concise. You should use bullet points, be as straightforward as possible, and cut out any and all unnecessary text. Remember! Buyer's don't like complicated terms. Clear offer terms also help cut down disputes and give you a much better standing with Paxful moderators during a dispute. Never ever leave this blank, a buyer will just skip you and find someone else otherwise. Learn how to write optimal offer terms here.
      8. You must have full simple trade instructions of exactly what you want them to do. Use bullet points to keep it short and sweet. Click here for some tips on how to write good trade instructions.
      9. Provide your customers with helpful aids and examples if necessary. For example, if you require them to upload a selfie with photo ID, then put an example picture (one with face and details blurred out).
      10. You may not use multiple accounts to get an advantage in the number of listed offers or its position in the list. This is an unreasonable advantage in the natural market competition which is considered as system abuse.
      11. It’s important that you know what the minimum trade amount is on Paxful. Currently, the minimum trade amount is 10 USD to buy bitcoins. If you are selling bitcoins, the minimum is 0.001 BTC.
      12. No using 3rd parties for payments. You as a vendor are the person responsible for accepting and processing payments. If you have no control over the payment and you transfer responsibility to others this can be considered as fraud.
      13. No off-escrow trades allowed, no sharing contacts or off-site communications. It’s important that you DO NOT give other users your contact info for external trading. Paxful escrow must be used at all times or else you will be banned. No exceptions. This helps to prevent you from being reported for off-escrow trading and unnecessary provocation.
      14. No negotiation. The buyer of bitcoins must pay the exact price that is set for this trade. If the seller needs to make an adjustment, trade must be re-opened for the correct amount. 

    Stick to the rules above and you should be able to make a very profitable living on Paxful.

  • Safety tips

    Gift Cards

    • To avoid gift card de-activation, ask for a receipt and make sure gift card is bought with cash.
    • Watch out for card re-sellers. If the card was obtained from 3rd parties there is a risk that card becomes invalid during or after the trade. Ask everyone to provide a picture with your username and trade ID. 
    • Be careful when accepting e-codes or gift cards bought with debit/credit cards as any debit/credit card purchase can be charged back.

    Cash Deposits

    • This is the payment method with the least risk but the smallest profit margin but purchase amounts are higher compared to gift cards.
    • Make sure buyer deposits cash to your name and asks for the receipt. 
    • Make sure that you are trading with is the actual person making a deposit. Avoid 3rd parties involved in doing deposits.

    Online Wallets

    • First, make sure that buyer’s account is verified on that wallet (i.e verified PayPal account)
    • Ask for ID of the buyer. Make sure the full name matches on both the ID and the online wallet account.
    • Note that it could be easily charged back since every payment is tied to a debit/credit card. If you want less risk, make sure that the buyer is sending the payment from their PayPal balance instead of a debit/credit card.
    • Make sure that you are trading with the owner of the account and no 3rd parties involved. 
    • For extra precaution, you can ask the buyer to write, on a piece of paper, the confirmation of the purchase of bitcoins along with the trade ID, amount, and that they payment as final. You can then tell the user to take a picture of that. In-case of chargeback, you can show it as evidence.

    Debit/Credit Cards

    • This method is just as risky as online wallets as you could easily be charged back. The tips for avoiding the risks for this are the same as online wallets except that the name of the debit/credit card has to match with the one on ID.


  • Bitcoin price equations for offers

    Every trader is aware that Bitcoin prices may vary on each exchange platform. Paxful values your freedom of choice and provides flexibility to choose Bitcoin rates for your offers the way you find it most convenient and profitable. Creating an offer on Paxful has an option to choose a market source of Bitcoin rate and an option to select a price point. 

    When you create an offer to buy or sell bitcoins, you can decide whether to use the regular rate offered by Paxful or select one of the most popular exchange platforms from the list in the drop-down menu. The price point is also flexible.

    Offer Bitcoin price = source price + margin %

    So you create an offer as usual but on step 2 you can do the following:

    1. Click on "Switch to advanced mode" in the upper left side of the box.PriceEquations1editedlast.png
    2. Select an exchange platform from the drop-down menu for "Custom Price source".PriceEquations2.PNG
    3. Choose a price point from the box "Select a price point to use".PriceEquations3.PNG
    4. Choose your preferred margin.PriceEquations4.PNG
    5. You can always switch back to simplified offer flow by clicking on "Switch to simple mode".PriceEquations5editedlast.png


    Q: How is the regular (simple mode or Paxful last price) Bitcoin rate calculated on Paxful?

    Paxful offers Bitcoin rate which is the average ask price between the following sources: 




    Q: What are the available rate sources in advanced mode? 

    In advanced mode Paxful offers you a list of these exchange platforms:






    Q: How often rate updates happen?

    Paxful updates rates from the exchange source every minute.

    Q: Which price points are available?

    Here is the selection of price points:

    ask - The ask price is the current lowest price that a Bitcoin seller is willing to accept from a buyer. 

    bid - The bid price is the current highest price that a Bitcoin buyer is willing to pay to a seller.

    24 high - The highest Bitcoin price of all completed trades on the exchange platform during the last 24 hours.

    24 low - The lowest Bitcoin price of all completed trades during the last 24 hours.

    avg - The average Bitcoin price of completed trades for the last 24 hours. 

    last - The price of the latest completed trade according to the exchange platform selected.

    Q: How my potential trade partners will see my custom Bitcoin rate?

    When traders will search for Sell offers, they will see the % above/ below market price. Market price, in this case, is Paxful last rate.tempsnip.png

    If you want to sell Bitcoin, traders will see how much they will get on the dollar.Priceequations6.png

    Please note: Currently, this feature is available only on demand. Please contact us via  in order to have it activated.

  • Margin. How it works.

    To start trading on Paxful it is essential to understand how to use margin to create attractive and profitable offers. Margin can be set only by offer owner and it is fixed once a trade starts. Offer owner or vendor can buy or sell bitcoins for more than 350 payment methods available on Paxful. 

    Paxful provides an opportunity to set both positive and negative margin for each offer. 

    Positive margin: 

    Let's imagine you want to exchange your bitcoins for money directly. In this case, you create a sell offer for bank transfer. You decide that you want to earn 25% of the profit. In order to do so, you set a margin of 25%. As a result, a seller of bitcoins will get 125% of the transfer value.

    For example, trade for 100 USD bank transfer takes place. So 100 USD is 125%.

    The Bitcoin seller pays 100% to the buyer. Let's calculate how much is 100% from 125%:

    100/125 = 0.8

    Which means that the buyer gets 0.8 USD worth of Bitcoin for every dollar of his bank transfer.

    In other words, the buyer gets 80 USD worth of Bitcoin, the vendor gets the 100 USD transfer value and saves 20 USD Bitcoin value from this trade.

    Negative margin: 

    Let's say you want to create an offer to buy bitcoins for your gift cards. You decide to make your offer attractive to Bitcoin sellers and you are willing to set a negative margin of -5%.

    This makes it 95% of the total selling price.

    In an example of trade for 200 USD value gift card, the offer owner receives 190 USD of Bitcoin value. In this case, the seller will profit 10 USD per 200 USD or 5 USD per 100 USD.

    100/95 = 1.05 USD per 1 dollar - Bitcoin seller’s profit.

    Please note that the escrow fee is always included in the total selling price.

    Before choosing a margin for your buy offer, please consider limits set for specific payment methods:

    Payment Methods Margin Limits
    Gift Cards 300%
    Cash Deposits 30%
    Online Transfers 50%
    Debit/Credit Cards 50%


    There are no limits to sell offers.

    It is strongly forbidden to set margin only for advertising purposes or use margin to mislead customers.

  • Writing good offer terms

    The key to good offer terms is being short and concise about what you need.

    The offer terms are a short description of the requirements BEFORE the trade begins.

    Briefly explain to your customers what you expect of them and what they need to have ready to pay you. Give short details on how you wish to be paid, what documents are required, and what other terms they need to follow.

    Use offer tags to give more details to your potential buyer.

    Offer tags can help you describe what you need from the buyer further. “ID REQUIRED”, “CASH ONLY”, “RECEIPT REQUIRED”, etc. are examples of tags that might help the buyer understand what you need. If you can’t find a tag that suits your needs, feel free to suggest a new one on the “Create an Offer” page.

    Remember to make your offer terms short and concise.

    With the offer terms, you have to make sure that the buyer will understand what he/she needs to pay you BEFORE the trade begins. If the offer terms are NOT clear and easy to understand, users will likely cancel the trade because they would not be sure of what happens next, if the offer terms are too long the user may start a trade without reading them. If your offer terms ARE clear and easy to understand, you would have a lot less cancelled trades. Try to be specific enough, yet not overwhelming to the buyer. Also, remember to make sure that your offer terms are in line with Paxful's Terms of Service.

    What NOT to do:

    1. Do NOT suggest to trade off escrow. Any suggestions to trade off-site are strictly forbidden and this kind of activity will get you banned from Paxful.
    2. Do NOT give personal contact information in your terms.
    3. Do NOT give links to outside sites or share URLs.

    Examples of good offer terms:

    iTunes gift cards

    1. This offer is iTunes gift cards ONLY, not Apple Music cards.
    2. Physical card ONLY, e-code pictures or codes will not be allowed.
    3. Cards of 100 dollars or less ONLY!
    4. You will need to upload a picture of the card. Photoshopped or edited images will get you reported.

    Amazon gift cards

    1. I accept only physical Amazon Gift cards which were purchased with CASH.
    2. Have a photo of a physical Amazon Gift card (back side with visible codes)
    3. Have a photo of the receipt confirming the card was purchased with CASH. Cards bought with debit will NOT be accepted!
    4. I can only use the full balance of the cards. For example, if it’s you have a $100 card, you cannot ask me to only take $50. I will ONLY take the WHOLE amount on the card.


    1. Your PayPal account MUST BE VERIFIED.
    2. I do NOT accept funds from credit cards, debit cards, and checks through PayPal.
    3. You must show proof that the funds are already available in your PayPal balance and you must show your FULL screen.
    4. Take a screenshot of the email account that is on your PayPal account. This means that you must show what the address and the email say from the back office.
    5. You MUST provide a link to your Facebook Profile.
    6. I will need you to send me a screenshot of proof that the funds came from your PayPal balance.
    7. Funds must be sent in the form of SERVICE.
    8. I have the right to stop working with anyone if I suspect fraud. I will report you and do my best to have you removed from Paxful.

    Western Union

    2. The detail for Western Union payment will be provided when you start a trade.
    3. Send a clear picture of the receipt.
    4. No third party deals.


    1. This is a trade for an EU SEPA bank transfer. If you don’t have an EU bank account, this trade is NOT for you.
    2. Due to several people being scammed recently through identity theft, I have to ask first-time customers to upload identification.
    3. The name on the identification should match the name of the bank account used to send the money.
    4. The BTC will be released once payment is received. If you want to buy more BTC than I have already available here, take into account it takes about half an hour for me to send additional BTC to my wallet here.
    5. Note, I reserve the right to ask for additional verification if I suspect you are not the person on the ID presented. However, you have the option to refuse further verification, in which case the trade is cancelled and I will send the funds back to the bank account it came from.
    6. Users with brand new accounts need to provide a selfie holding up their ID next to their face (in addition to a close up of the ID).
  • My offer is not publicly visible

    There are requirements for your offers to be visible to other Paxful users. 

    Minimum Wallet Amount

    There needs to be at least 0.02 BTC in your wallet on top of the minimum amount in your offer for your offers to be visible. For example, you’ve created an offer for $100, it will only be visible if you have $100 + 0.02 BTC in your account. The amount is available to withdraw at any time from your wallet but once the balance goes below this, your offers will not be visible.

    This works for both sell and buy offers.

    Please note: ID verified users or Power traders don’t need 0.02 BTC on their balance for an offer to be visible in the buy section.


    bond is required for vendors to create gift card offers. It serves as protection for buyers from bad vendors maliciously taking their gift card codes. The minimum amount for a bond is 0.1 BTC. You can deposit the amount to your Paxful wallet. It is then reserved by Paxful and held until you decide to withdraw it and wish to no longer have gift card offer up. Note that there is a waiting period of 7 days after your last trade for gift cards for the bond to be released. 

    Here are a few rules/tips for bonds:

    • Bonds are only required for gift card sales. For other payment methods such as cash deposits, online transfers, and debit/credit cards, a bond is not required.
    • If you don’t have enough funds in your wallet to cover the transaction and bond, then your offer will not be visible.

    You can deposit the bond and get it back via your Vendor Dashboard.

  • Which of my offers will show up in public listings?

    Determining what offers shown in the listing all depends on you and your preferences.

    Only one of your offers of the same payment method will be shown to users in the offers page. It all goes into the price along with all the other criteria set by the buyers. However, if you go into your vendor dashboard, you’ll be able to see all of your offers.

    For example, if you have 3 current offers:

    • The first has a price of $1000/BTC (only your trusted contacts can see)
    • The second has a price of $1200/BTC (most buyers can see)
    • The third has a price of $1300/BTC (all can see)

    If a non-trusted user were to browse offers and stumble upon yours, then the first offer would not appear on the listing. If a trusted user were to browse offer and stumble upon yours, then only the first would appear.

    The visibility of your offer mostly depends on you. There might be some cases where people have blocked you for some reason (those people won’t be able to see any of your offers at all) but the rest of the visibility options lies in your hands. Just ask yourself “Which users do I want my offer to be visible for?” and you should be fine.

    Please note:

    • In order to make another offer visible in public listing, please deactivate the visible offer.
    • You can have numerous offers for the same payment method visible if they support different currencies.
    • This rule was implemented to prevent market manipulations on our platform.


  • Watermarking images

    Why Paxful watermarks images?

    You may have noticed that all images uploaded in trade chat have a watermark with a trade number and our platform's name. This is a security measure, which prevents sensitive information – gift card codes, credit card numbers, document pictures, etc. from being used in fraudulent activities such as irresponsible re-selling or brokering. We want to prevent scammers from re-selling any gift card codes or abusing any other information which they manage to obtain on our platform.

    When images are not watermarked?

    There are also reasons for possessing a clear non-watermarked picture. One of those reasons, for example with gift cards, is to solve any questions with the gift card company. So how to get not watermarked images?

    1. The KYC/ID verification process should be completed and successfully confirmed.
    2. Images in the trade chat will then be shown without a watermark 24 hours after the bitcoin has been released.
  • Paxful trades flow

    All Paxful trades flow the same way.

    Generally, the steps to all Paxful trades are the same. If you familiarize yourself with the process, it’ll make trading on Paxful a lot easier.  

    Step 1. Find or Create a suitable offer

    These offers are shown in the best way possible: according to your preferences. All the things you input on your search bar (as well as the reliability of other users) are all taken into consideration when you are showed the offer list. 

    If you’re selling bitcoins, you’ll be the one to create the offer.

    Step 2. Open trade for the amount you wish to pay

    Choose the best offer for you! Look for offers that have reliable potential trade partners and that have a good price.

    In the case of selling bitcoins, you’ll have to wait for someone to choose your offer.

    Step 3. Read/Write the trade terms and instructions

    The offer terms and trade instructions are one of the more essential parts of the offer as they contain detailed requirements that the buyers will have to comply with.

    Step 4. Talk to your trade partner for more information

    If there are any confusions during the trade, feel free to send your trade partner a message. The last thing you’d want is a miscommunication.

    Step 5. Provide/Confirm payment

    It is now up to the buyer to follow the offer terms and instructions VERY carefully (or it could be used against them if the trade ever goes to dispute). Remember that you can ask questions and talk to your trade partner via trade chat.

    If you’re the buyer and you’ve provided your payment (according to all the requirements of the vendor), be sure to mark the trade as paid and wait for the vendor to release the bitcoins.

    If you’re the vendor and the buyer has provided the payment, be sure to confirm if the payment is valid. NEVER release the bitcoins until you’ve made sure that the payment is good.

    Step 6. Wait for the bitcoins to be released/ Release the bitcoins

    As a buyer, your job is done as soon as you provide all that the vendor needs. You just need to wait for the bitcoins to be released from escrow.

    As a vendor, be sure to release the bitcoins as soon as you’ve confirmed the payment. As soon as the buyer marks a payment as complete, it keeps the trade from expiring automatically. It is your duty as the vendor to automatically release the bitcoins from escrow as soon as you verify the payment. If you don’t release they bitcoins, they will remain in escrow.

    Step 7. Leave feedback

    Leaving feedback plays an important role in Paxful’s reputation system. It’s important that you leave appropriate feedback for every trade that you do.

  • Writing good trade instructions

    Trade instructions are the more specific and detailed requirements that appear when the individual trade begins. These are the requirements that you set for when they pay you.

    Unlike the offer terms, you would want the offer instructions to be as detailed as possible. Give clear instructions of what you need from the buyer and explain the steps that lie ahead (such as info on documents such as receipts or photos you may require). Remember that user sees trade instructions when the trade starts, so here you can put the information that you want to provide after the user accepts the offer terms. Make sure that your instructions are in line with Paxful's Terms of Service.

    What NOT to do:

    1. Do NOT suggest to trade off escrow. Any suggestions to trade off-site are strictly forbidden and this kind of activity will get you banned from Paxful.
    2. Do NOT give any personal contact information.
    3. Do NOT give links to outside sites or share URLs. You must process the payment on Paxful.

    Examples of Trade Instructions:

    iTunes gift cards

    1. Please upload a picture of your physical card with the code SCRATCHED off and clearly visible. For blurry photos, please type the code into the chat also.
    2. If your card doesn’t mark the value, please tell me the denomination.
    3. Wait for me to check the card and release bitcoins and remember to click the “Mark as Paid” button.
    4. If for any reason you do not want to continue the trade with me, then cancel the trade so I can trade with others instead.

    Amazon gift cards

    1. Please upload a picture of your physical card with the code SCRATCHED off and clearly visible. For blurry photos, please type the code into the chat also.
    2. Upload a picture of the receipt showing that the card was purchased with CASH.
    3. Wait for me to check the card and release bitcoins and remember to click the “Mark as Paid” button.
    4. If for any reason you do not want to continue the trade with me, then cancel the trade so I can trade with others instead.


    1. Upload a picture of your FULL screen showing that the funds are already available in your PayPal balance and it is VERIFIED. Remember that you must show your FULL screen!
    2. Give me your PayPal email.
    3. Give me your Facebook Profile link.
    4. Show proof that your account is verified
    5. After you have done the above, I will then send you the email account to send funds to.
    6. Funds must be sent in the form of SERVICE, and I will send you the next steps.
    7. I have the right to stop working with anyone if I suspect fraud.

    Western Union

    1. Send the Funds Via Cash to the following NAME_HERE, ADDRESS_HERE etc…
    2. Provide me with the following info in the chat: sender name, sender city/state, sender phone number, MTCN code, and exact payout amount in USD or LOCAL CURRENCY
    3. Click the “Mark as Paid” button and wait for me to pick up the funds and release bitcoins.
  • Potential risks when trading cryptocurrency

    Like with any other type of investment, there are risks that are involved with trading bitcoins on Paxful.

    It should always be in your best interest to protect your investment and part of protecting it includes familiarizing yourself with all the risks that come with it. If you familiarize yourself with all these risks, you put yourself in a better position of making a good profit on Paxful.

    Risks when buying bitcoins on Paxful

    If you are new, some of the dishonest users may use that to their advantage. Here are a few ways they can attempt to get at you:

    Vendors asking you to cancel the trade after you have paid

    A common tactic used by scammers includes them asking you to cancel the trade after you have paid. If you’re using a gift card and you upload all your gift card details, then you put yourself at the risk of giving them those details for free. They will then rip the value off of that card and if you cancel it, the bitcoins will be released from escrow and go back to the vendor.

    If a vendor ever asks you to cancel after you’ve paid, refuse to do so. Click “Mark as Paid” and open a dispute. The moderators will then investigate the trade and award the coins to whoever is in the right. Be ready to provide additional proof just in case the moderators need more. If you don’t click “Mark as Paid”, the trade will expire and the coins will go from escrow back to the vendor. Another tip for preventing yourself from having your card ripped is making sure that the vendor is present before uploading any documents and making any payments.

    Note that brokering of gift cards is against Paxful Terms of Service and is strictly prohibited. Make sure that you buy gift cards from the shop and you are the original owner of the gift cards. If you received a card as a gift, you must be able to reach the gifter at any time and ask for the receipt and additional information if it is needed. 

    Trading off escrow

    Many scammers will try to get you to trade outside of Paxful’s escrow. They will ask for your contact details and try to get in touch. If you trade off escrow, there’s no way to protect you. After you’ve made a payment, there are no guarantees that the seller will send you the bitcoins. Paxful’s escrow system is there to protect both the buyer and the seller.

    Risks when selling bitcoins on Paxful

    Just like buying bitcoins, there are also a few risks that you have to look out for when it comes to selling bitcoins on Paxful. Familiarizing yourself with these risks will help you optimize the offers you create.

    Reversible payment methods

    It’s important to know that some payment methods on Paxful are reversible (such as PayPal or credit cards). One common tactic that scammers use is to do trades with these payment methods and then later ask for a chargeback. For example, they would tell their credit card company that it was not them who made the transaction. In the instance of PayPal, they would say that they did not receive the goods. PayPal normally sides with the buyer first but you can submit your evidence and hope that they refund your money.

    So what do you do when you get a chargeback? The first step is to go to your vendor dashboard and click view past trades. Click the trade wherein you got the chargeback and you should be able to see the trade page. Scroll down and under your instructions, you should be able to see the receipt of the trade.

    Gift cards that have already been redeemed

    This is another common method that scammers use. Buyers would add gift card details and images that may have already been used. 

    It’s important that you NEVER release the bitcoin before you check the gift card balance. Make sure to redeem it and have it in your account before you release the bitcoins. Try not to wait too long as buyer may try to sell the card to another vendor at the same time. Usually, scammers will try to hurry you up by saying that they’re in a hurry and ask you to release the bitcoins already. Remember not to fall for that and make sure to ONLY release the bitcoins when you’re sure you have the gift card balance.

    Using a fake ID or a stolen credit card

    Credit card companies usually cover their users from fraud. In the case of a stolen card, they will always refund and chargeback the transactions. This is why it’s important to check the users’ identity and ask for a selfie to see if the two match. Beware of blurry images where the face and names might not be visible. If a user truly wants to buy bitcoin, they should be able to provide a decent enough photo. Although some might refuse to give ID as it is sensitive information, it’s up to you what you accept for the trade but keep in mind that the more evidence you have, the more leverage you will have against the scammer.

    The user is “very busy”

    The user is “very busy” is usually a red flag when you’re trading on Paxful. As mentioned earlier, some users might rush you into releasing the bitcoins quickly, telling you that the payment has already been made or that they are doing currently in the process of doing it. What happens is that the buyer gets the bitcoins, sends them quickly into a different wallet (outside of Paxful), and doesn’t even bother to make a payment. Be EXTRA cautious of users that say they are really busy. It may not always be the case that the user is a scammer, but keep your guard up at all times. Both parties buyer and seller must carefully follow trade instructions and finish the trade when all conditions that they agreed on were met.

  • Trade status

    Trade statuses determine the progress of your trades. 

    Each trade on Paxful has a status. There are eight statuses your trade could possibly have:

    Active funded the trade is open, and funds have been transferred to escrow.

    Paid the buyer has marked the trade as paid.

    Expired every trade has a payment window for the buyer to make a payment. When the trade is funded, but the buyer failed to mark it as paid, the payment window expires.

    Cancelled the buyer/seller has willingly cancelled the trade.

    Dispute open either the buyer or the vendor has opened a dispute (a dispute can be started 3 hours after the trade was marked as paid).

    Successful the vendor has released funds from the escrow to the buyer’s wallet.

    Awarded seller a dispute has taken place, and bitcoins were awarded to the seller.

    Awarded buyer a dispute has taken place, and bitcoins were awarded to the buyer.

  • Paxful escrow

    Paxful escrow is there to keep your bitcoins safe. So how does the escrow work? 

    Paxful is a peer-to-peer bitcoin marketplace, a place where people can meet and safely exchange bitcoin for over 300 payment methods. Our vendors create offers with the terms they require and set a price. Once a buyer finds an offer that suits him, the trade begins. This automatically triggers the bitcoins from the vendor’s wallet to be reserved on a safety deposit account (escrow), where it will be held until the transaction is complete.

    When both the buyer and the vendor have verified that the transaction has been confirmed and all the terms have been met, the money will be released to the buyer’s wallet.

    If the buyer decides that he does not want to purchase the bitcoins he can simply cancel the trade and bitcoins will be returned back on the seller's account.

    If at any point there is a disagreement between the buyer and the vendor, the process moves along to dispute. Our moderators will then step in and investigate all the info and take into consideration all the details available and make the decision of who deserves the bitcoins. Most transactions go through without the need for dispute, but with Paxful being a peer-to-peer marketplace, there will always be users that will try to take advantage of others. This is why we have a 24/7 dedicated customer support team. Your business and money are our top priorities, and we do all that we can to keep them safe.

See all 12 articles


  • Disputes

    Disputes are useful when a trade does not go as planned. When a dispute is started, a moderator will intervene to settle the trade.

    Disputes should be started in any of the following cases:

    1. If you are buying bitcoins, have followed the vendor instructions, and paid the vendor, but the vendor refuses to release bitcoins.
    2. If you are a vendor and the buyer is not responding and locking up your bitcoins in escrow.
    3. If you are a vendor and the buyer refuses to pay you or follow your trade instructions and will not cancel the trade. To prevent this make sure to write CLEAR offer terms when you create your offer and CLEAR trade instructions.
    4. If the buyer of bitcoins forces you to release coins first, without payment confirmation or pretending that payment was made.
    5. If one of the parties impersonates the moderator, attempts to steal your Paxful account details, or in any other way violates the Terms of Service.

    A dispute can be started 3 hours after the trade begins except for the following cases:

    1. If you are a verified vendor, you can start disputes instantly.
    2. If the trade has been marked as paid within 5 minutes, then a dispute can be started within 30 minutes (the wait is lowered because in these cases it is most likely a coin locker). This helps sellers to get their bitcoins back to their wallet from so-called “coin-lockers” and won’t hinder sales any longer.

    Follow the below steps to start and win a dispute:

    1. Click Dispute.
    2. Please provide a clear reason for the dispute for the moderators from the list of reasons. Please explain in complete sentences and as clear as possible what happened.
      Here are the following dispute options:
      Bitcoin seller
      Coinlocker - buyer has marked trade as paid but is unresponsive and inactive.
      Payment issue - buyer is active, has made an attempt to pay, but there are issues with the payment.
      Other - any other reason.
      Bitcoin buyer
      Unresponsive vendor - you have made the payment but bitcoin seller is unresponsive.
      Payment issue - you have made the payment, seller is responsive but states that something is wrong with the payment process, refuses to release btc.
      Other - any other reason.
    3. Please don’t flood the chat with dialogue or it will hold up the moderator.
    4. Wait for a moderator to join the dispute for investigation.
    5. Provide as much evidence as you can get, such as:
      • Proof of payment (transaction receipt, a screenshot of payment, video proof)
      • Proof of ownership (transaction receipt, receipt from the store of the gift cards, online receipt,
      • Operation screenshots or video recording.
      • Phone call recording of a conversation with 3rd parties customer support.
      • Additional proof requested by the moderators’ team.
    6. The dispute will be investigated by the Paxful moderator team and a decision will be made according to evidence provided by both parties. Paxful moderators resolve disputes by evaluating trade terms, offer instructions, evidence of payment, trade chat interaction, user reputation, past trading history, as well as data submitted and or collected in accordance with the Privacy Policy.

    What to do if you lose a dispute:

    If you lose a dispute, it could be for several reasons. Usually, it’s for these two reasons:

    • You were not able to provide clear reasons and evidence as requested by the moderator
    • Provided evidence is not enough

    We also check both of your trading history and if you were able to follow the trade instructions or offer terms of the previous trades. Once a decision has been made, this means the investigation has already been finalized.

My account

My account

  • How to create an account on Paxful

    Creating an account on Paxful is extremely easy, and it comes with a free wallet 

    The Paxful journey starts with a simple decision: deciding whether or not to create an account. The question to that is: are you ready to have money, your way?

    If you think that you’re ready, then the next step is to create your account. Creating your account is extremely easy and very beginner-friendly. Upon registering, you also get a free wallet to store all the bitcoins you’ve earned from trading on Paxful. If you want a step-by-step tutorial of how to make your account, Paxful school is here to help:

    If you have any other questions, feel free to explore the knowledge base of Paxful, message the live chat available on the website, or send us a message on Facebook, Twitter, and Instagram.

  • My public profile

    Your public profile contains a summary of your account and your Paxful account’s history.

    Remember that your public profile is open to other Paxful users to check. With your public profile, other users would be able to see your:

    • Username
    • Profile picture
    • Verification - information if your email and/or phone is verified, information if you were verified as seller.
    • Reputation - a number of positive, negative, and neutral feedback.
    • Active offers
    • Number of trade partners
    • Trade volume (how much BTC you’ve traded on Paxful)
    • Number of users that trust you
    • Number of users that have blocked you

    Along with that, your public profile will also show the date you joined Paxful. As you can see, your public profile will contain all the credentials you have earned on Paxful and will help other users decide if you are a safe trade partner.

  • Dashboard

    Your dashboard is the hub for all your bitcoin trading needs.

    The dashboard is your personalized tool for accessing all the information you need. There are 4 different types of dashboards, each having their own specific uses:

    Classic Dashboard

    This is the general/default dashboard where you’ll see your active trades, shortcuts for buying and selling bitcoins, two-factor authentication, and help pages. On this dashboard, you can also create and edit your offers, see your past trades, see the overview of your affiliates, and account activity.

    Vendor Dashboard

    On a vendor dashboard, you’ll be able to see your active trades, an overview of your affiliates, your sales charts, offer stats, feature requests, canceled trade surveys results, and you’ll even be able to create and edit offers here. You can also verify your account further on this dashboard. This dashboard is useful when you want to see the statuses of all your trades.

    Merchant Dashboard

    This dashboard exclusively applies to users who are using the “Pay with Paxful” feature (sign up for this feature here). The Merchant Dashboard is where merchants can see their sales for today, yesterday, the last 7 days, and last 28 days. This dashboard also shows all the transactions made when using the merchant link.

    Affiliate Dashboard

    This is the dashboard to track your affiliates and your affiliate commissions. You can find your affiliate link on this dashboard to share it with your friends and network. On the affiliate dashboard, you can create unique trackable links in the ‘track ID’ section. The Paxful Affiliate Program is an exciting opportunity for users to be rewarded for sharing their Paxful affiliate link with their friends and followers. You also get to see all your affiliates and all the money you’ve earned from them completing trades.

  • Trusted/Blocked list

    Trusting and blocking users on Paxful is a way for you to filter who you do business with. 

    Aside from the many other indicators that can help you decide which users are safe or not, you can trust and block users that you have had previous experiences with.

    Trusting Users 

    Trusting users is a good way to stay connected with buyers/sellers that you’ve had good experiences with. For example, if you constantly find that a user trades efficiently with you, you can then trust that person and his or her offers will be prioritized. When creating offers, there are also options where you can only show your offer to your trusted buyers.

    Trusting is a way to make real connections with other traders but just like with real life, you have to be careful with who you trust on Paxful.

    Blocking Users

    If trusting users is the way to keep contact with good vendors/buyers, blocking is for the contrary. If you’ve had a bad experience trading with someone (e.g. it wasn’t as efficient as you’d hoped or someone ended up scamming you), you can block that person. If you block someone as a vendor, they will not be able to see your offers on their list. If you block someone as a buyer, you won’t be able to see their offers on your list.

    Blocking is a way to separate the bad apples from the honest users.

  • How to change phone number

    Changing a phone number on Paxful is extremely easy.

    To change a phone number, one should go to your account settings. Click “Change Number” and verify the reset link via email. Open the email and click on the link attached. That link will ask for the security questions. Note that the link will expire in 30 minutes.

    After successfully answering the security questions, the phone number will be removed and a new one can be set. If there are any issues answering the security questions, please contact support for help.

  • How to change my email address

    Users cannot change their email on their own.

    On Paxful, users don’t have the power to change their email on their own. To change your email, you’ll need to contact support and they would need to do it for you.

    Once you contact support and request for an email change, you will be asked to verify the account ownership by asking questions, which will confirm you are the rightful account owner.

    These steps are to ensure the security of each user on Paxful.

    Email change

    Users only have the ability to make changes to their email within the first 7 days after registration by contacting support.

    Requests that do not meet this requirement will be rejected.

See all 10 articles

Account security

  • Forgot password

    Resetting your password is extremely easy on Paxful. First, go to your account security settings or click here. You will then be taken to a few fields you’ll need to fill out:

    • Current password. To be able to change your password, you’ll have to input your old password as proof that it’s really you changing it.
    • Enter a new password. This is the field where you put your new password. Make sure to make this as secure as possible and make sure that no one else knows this password. This is the first line of defense when it comes to the protection of your account and money.
    • Verify the new password. This is to make sure that you’re correctly typing your intended password. 

    If you ever get a message that says “Password reset token is invalid”, try checking your email and check the latest email that was sent by Paxful for a password reset. A link should be attached and you can reset your password there.

    “I forgot my password! What do I do?”

    If you’ve forgotten your password, click on the login button on the home page and then click “Forgot your password?” at the bottom right. It will then ask for the email address that’s linked to your Paxful account. Paxful will then send an email with a link attached. That link will lead you to to the screen that will help you reset your password. Note that each link is only valid for 60 minutes and if you requested for a link multiple times, the last link that was sent will be the one that should work.

  • Lost access to my 2FA

    Having 2FA set on your account significantly improves the security level of your bitcoin wallet. However, it may happen that, once 2FA was set, access to the SMS or the code from Google Authenticator gets lost. This may happen due to an issue with your phone number, authentication app or the device itself. Such a situation can be solved for you by our Customer Service Team. 

    Please contact us by writing to

  • How to enable 2-Factor Google Authenticator on my account?

    Taking a little bit of extra time to enable 2-Factor Authentication (2FA) can mean a big difference in terms of security.


    Although you can also enable 2FA via SMS, we highly recommend using Google Authenticator as it is the most secure option out of the three. SMS is not reliable because of a hacker tactic called “SIM swapping”, where hackers can get a hold of your SMS messages.

    How to enable 2FA using Google Authenticator:

    1. Download the Google Authenticator app for your phone. (Apple/Android)

    2. Go to your account settings.

    3. Click on "Security" field.

    4. Under login authenticator, choose Google Authenticator.


    5. After you’ve selected Google Authenticator, you will see a QR code (a square-like pattern).


    You will have to open your mobile app to scan it, then enter the 6-digit number your phone will produce.

    6. Once you’ve entered the 6-digit code, click “Update login 2-factor” and you should be finished with securing your account.

    Congratulations! Remember to use 2FA for login AND bitcoin send-outs. Just bring out the app every time you want to log in or send bitcoin out. It may be a bit of a hassle, but it goes a long way in terms of the security of your account.

  • Security guide

    Bitcoin, as a technology, is extremely secure but sometimes the way we use it is unsafe.

    Hackers and scammers are always looking to take your bitcoins because once they have them, it’s irreversible. With a few simple precautions, you can keep your account and your money safe.  

    Here are a few ways to secure your account further:

      1. Have a strong password - Only you can create a strong password for your online accounts. When creating a password, use both upper and lower case letters, as well as numbers symbols if you really want to up the ante. Also, use different passwords for different online or social media accounts to keep the hackers off your back. 
      2. Don't use the same password for your email and your Paxful account.
      3. Configure your security questions - Set up questions that only YOU know the answers to. This will prevent people from attempting to enter your account without your knowledge. If you’re a forgetful person, write down the question and answer on a piece of paper and hide it somewhere only YOU can find it.
      4. Enable 2-factor authenticator - Enabling Authy or Google Authenticator is recommended instead of SMS as hackers have a tactic called “SIM swapping” to get a hold of your SMS messages. SMS receiving can also work intermittently in some countries. Authy or Google Authenticator will add an extra layer of protection to your account and will ward off any uninvited guests.
      5. Please hide your Email address that is linked to your Paxful account and never give it to someone you don't know in trades or private chats. Hackers can target your Email box to get access to your account or to your personal information that it can contain.
      6. Enable 2-factor verification to your email account.
      7. Verify your account - Verifying your phone number and email will not only indicate you’re a safe trade partner but verifying your account with further Identity documents will also help you to restore account in case if you will lose access to it.
      8. Never enter your details any phishing site. Avoid using websites that look like Paxful. Check your address bar  before enter your account details. HTTPS SSL certificate is important.
      9. Never share the contact information in trade chats - as scammers can try to cheat you in off-site trades, they can try to impersonate you or show that you had traded with them off-escrow.
      10. Don't try to buy Paxful account from someone else, most likely seller is trying to cheat you and get into account after you load coins on it. Furthermore, this is a violation of Paxful Terms of Service and such accounts will be banned.

    What do I do if someone logged into my account without my knowledge? 

    If someone logged into your account without your knowledge, you should receive an email saying that the account was accessed on a different device or location. On that email, there is an option to have the account locked until you can secure it further.

    If you decided to lock your account, you can then contact support to unlock the account. Just explain the situation to the moderator and once the moderator has unlocked your account, remember to follow the tips above to make your account safe from any more hackers.

  • What to do if someone logged into my account?

    Unauthorized access is a serious thing, so remember to make sure you have a good password and all the security measures enabled.

    If you think someone has gained access to your account or you suspect that your login details have been compromised, then you must do the following steps immediately before even contacting support. Enabling 2-Factor Authentication is a good way to prevent this from ever happening.

    If someone logged into your account but you still have access to it:

    1. Usually, if someone logs into your account we are sending an email about that if you can't recognize this device you can click on COMPROMISE link in the email. The faster you act, the higher is the chance to save coins.
    2. The first step is to download Google Authenticator or Authy (iPhone/Android).
    3. Turn on 2FA on Paxful here and scan the code with your phone. Remember to turn 2FA on for BOTH login and withdrawal as it will make your transactions more secure. We recommend using Google Authenticator or Authy over SMS 2FA as Google Authenticator is more secure. Just bring up the app and get the code every time you want to login or send bitcoin.
    4. Change your password to something secure (a password that you have NOT USED on other sites or emails). Be sure to remember to make a good password and remember it!
    5. Make sure none of your other settings has been changed such as your email or phone number. If they have been changed, change them back.
    6. Go to your active sessions (Settings -> Security -> Active Sessions) and log out all sessions by clicking on X.
    7. Log out of your account.
    8. Log back in using your new password and 2FA.
    9. Set your security questions and write them somewhere. You’ll need them if you ever lose your phone and need to reset your 2FA.
    10. It is advised that you change passwords to any other accounts you have online as hackers normally gain access by getting into your email or other accounts.
    11. If the support team can trace the hacker and recover any funds, we will contact you. Hackers often cover their actions very well and it is not possible to track them down to reverse bitcoin transactions.

    If you can’t log in to your account:

    1. Contact support and provide your username, email, phone number, and security questions and answers to prove that the account is actually yours. Once it’s verified that you are the account owner, inform support that you need an ACCOUNT LOCKDOWN.
    2. Support will see if there is enough data to prove you are not the hacker (and will try to give you access to your own account).
    3. Once it is verified that you are the victim and rightful account owner, account access will be restored.
    4. As soon as you log in, immediately follow the eleven steps described earlier.

    How did this happen and how can I prevent it from happening again?

    With the bitcoin address and the IP address of the thief, you now have some information, but please be aware, that usually, it is not possible to track them down. Support does not have the resources to assist with a further investigation. Hackers take advantage of the anonymity of bitcoin and utilize VPN.  Due to this, it is nearly impossible to find a trace of your funds, so try your best to make your account as secure as possible.

    To prevent this from happening again, it is recommended that you don’t use the same password across websites and that you have 2FA with Google Authenticator enabled.

    So where did the bitcoins go?

    • Check your account activity to see who logged into your account. Take note of their IP address.
    • Check your wallet ledger to see the bitcoin address they sent your coins to.

    With the bitcoin address and the IP address of the thief, you have some information but it is often impossible to track them down. Support does not have the resources to help you investigate further because hackers often use VPN’s and the anonymity of bitcoin. It is nearly impossible to track them down, so try your best to make your account as secure as possible.

  • How to enable 2-Factor Authy on my account

    Learning how to secure your account further builds an extra wall of protection for your finances and everyone should learn how to do it to prevent their accounts from being hacked.

    Although there is a 2FA option that uses SMS, it is highly recommended that you use Google Authenticator or Authy. SMS may not be the most reliable form of verification as “SIM swapping” is a tactic that some hackers use to get your SMS messages.

    The first step to enabling Authy is to download the Authy app. Next, go into your account settings and click on “security”. Under “Login Authenticator”, click on the button that says Authy. After clicking that, a QR code should appear and all you have to do is to use your mobile app to scan it and then enter the 6 digit number your phone will produce inside the app.

Paxful wallet

  • Depositing bitcoins

    Receiving bitcoins is the most exciting part about trading bitcoin.

    When you sign up on Paxful, you get a free wallet. With that free wallet, you get a default bitcoin address. That address looks like a long intimidating password with numbers and letters (both uppercase and lowercase letters). This address never expires so just copy it and send it to whoever you want. You can also generate a new bitcoin address for extra privacy/security. You can make as many bitcoin addresses as you want and use them any time over and over again.

    When other people send bitcoins to this address, it goes straight into your wallet. It’s not always instant, so be patient and give it some time. This is because the bitcoin network needs to confirm the transaction 3 times before the bitcoins have been fully sent. Once the bitcoins have been sent, you should get a notification saying “incoming bitcoin at 0 confirmations”. When that reaches 3, you get your bitcoins. Be patient as this can take anywhere from 20 minutes to a couple of hours depending on how congested the bitcoin network is.

    Here’s how to check the bitcoin transaction status:

    1. Look for the transaction ID. You can get it from your wallet transaction history after you have made the transfer. It should look like this: e2e400094he873ec4af1c0ae7af8c3697aaace9f7f56564137dd1ca21b448502s
    2. Go to or and type in the transaction ID into the search field. It should then show how many confirmations the transaction has. If it has 3 or more confirmations, the recipient should have received the funds. If the transaction still hasn’t appeared in the recipient's wallet, then reach out to their provider. If the transaction has less than 3 confirmations, the funds have left the sending wallet but the transaction is still in the middle of processing. If your transaction says “No Transaction Found”, then the transaction never left the sending wallet. In that case, you should contact the provider of the sending wallet.
  • Send bitcoins

    Paxful offers a wallet service for Bitcoin. One of the features of this service is to send bitcoins to both internal and external cryptocurrency wallets.

    Step-by-step guide

    Step 1

    Login to your Paxful account and click on "WALLET":


    Step 2

    Click on "SEND BITCOIN":


    Step 3

    Insert the exact Bitcoin amount into the "BITCOIN AMOUNT" field:


    Step 4

    Insert correct Bitcoin address into the "TO BITCOIN ADDRESS" field:


    Doublecheck the address! This transaction is irreversible!

    Step 5

    Insert your password into the "PASSWORD" field:


    Step 6

    Click "Continue":


    Step 7

    Click on "Send bitcoin now":


    If 2FA Security is set for send out option, you will need to insert an SMS code or code from Google Authenticator Application. 

    Step 8

    In case of success, you will receive the following message:


    The transaction will be visible in your transaction history:


    You can check transaction status here: or and type in the transaction ID into the search field. It should then show how many confirmations the transaction has. If it has 3 or more confirmations, the recipient should have received the funds.

     Sending Bitcoin fees

    • Paxful charges a flat send out fee of 0.0005 BTC for every send out from the wallet to an external Bitcoin address.
    • This fee covers the associated miner fee and maintenance of our secure wallet infrastructure.
    • Only the first 5 internal transactions per month are FREE. Starting from the 6th transaction - 1 USD fee applies.  

      Please note: internal wallet send out fee of $1.00 has been established due to the high amount of off-escrow trades on our platform. Off-escrow trades are trades made without our consent as they happen out of our regular trade process. This fee is used to prevent certain users from abusing our Terms of Service.

    Bitcoin rate differences

    • Paxful uses average market Bitcoin currency rate.
    • External wallet service may have different Bitcoin rate from Paxful. In the case of external service, Paxful cannot affect the currency rate seen in the recipient's wallet.
    • Some cryptocurrency wallet services have a deposit fee. This is a fee deducted from incoming transactions.




  • Bitcoins withdrawal

     Sending bitcoins out is extremely easy on Paxful.

    Bitcoin withdrawals and making payments can be done at any time.

    First step is to go to your Paxful wallet and then click on the “SEND BITCOIN” button. A pop up should then come out containing fields of the next step.

    The first thing you’ll see is your available balance at the top, so make sure not to exceed that limit as the sending will not push through. Set the amount of bitcoin you’re sending out (note that the currency shown depends on your preferred and local currency). Under “Bitcoin amount”, you can see an option to show the amount in your local currency rather than bitcoins. You can keep clicking it to change it. You’ll then want to get the address of the person you’re sending to and then paste it on the “To bitcoin address” field. You will then need to input your password and you should be ready to confirm and send out those bitcoins.   

    Please note that if you are sending bitcoins out of Paxful wallet the miner’s fee will be deducted from the wallet balance.

    It is important that you review all the details of the send out carefully because if you make a mistake, you’ll never be able to get your bitcoin back. Bitcoin is irreversible, so be extra careful so you don’t make any mistakes.

  • Depositing coins from a bitcoin ATM to my Paxful wallet

    Sending bitcoins from an ATM to a Paxful Wallet is very simple.

    Bitcoin ATMs are just like any regular ATMs in the sense that they both dispense currencies. The main difference between the two is that regular ATMs dispense fiat currencies such as USD or EUR, while bitcoin ATMs dispense bitcoin.

    A bitcoin ATM can have a lot of different uses. Some can help you withdraw bitcoins, some can help you convert your bitcoins into fiat currencies, and there are some that do both.

    Bitcoin ATMs don’t usually require much verification, allowing users to buy and sell bitcoins anonymously. Although this may sound appealing to some people, users should know that bitcoin ATMs require a fee if you’re buying and selling bitcoin (usually between 7-10%).

    If you’re looking to send bitcoins from a bitcoin ATM to your Paxful wallet, all you need to do is to write down or print your Paxful bitcoin address, head to the ATM, and input the address when you send the bitcoins. You also have the option of using the QR code (the square-like pattern) as an address to send the bitcoin to.

    Once you’ve sent the bitcoin, just give it time and you’ll eventually receive your bitcoin.

  • Is my Paxful wallet secure?

    Your Paxful wallet is just as secure as your password (so make sure that your password is a good one).

    Not only are our servers very well guarded to the highest banking specifications, but as an additional layer of security, 2-factor extra protection can be enabled whenever you log into your account and when you send out bitcoins as a buyer or seller. We also support Google Authenticator, Authy, and SMS based 2-factors.

    As long as we’re talking about security, beware of any phishing sites. ALWAYS make sure you are on before you enter any account details. Never give your account details to anybody. Paxful support will NEVER ask for your account password or one-time password. Note that Paxful has no Skype or Phone support. It is impossible for Paxful to take all the phishing websites down, so you, as a user, should learn how to protect yourself from any sort of scam.

  • Why the amount sent may be different from the received one?

    While sending bitcoins it is important to bear in mind transaction fees and possible currency rate differences.

    Let’s imagine you need to send 0.05 BTC to another wallet.

    • In case if you send this amount to a Paxful wallet, it means you make an internal Paxful transaction. There is NO transaction fee for the first 5 transactions per month. Starting from the 6th transaction - 1 USD fee applies. So the amount deducted from your wallet will be exactly 0.05 BTC (0.05 BTC + 1 USD starting from 6th transaction per month)Currency rate difference will also stay the same. So if while sending 0.05 BTC it is equal to 100 USD, the recipient will see the same rate after receiving the transaction. This is due to the fact that transactions within Paxful are instant. In this way, the currency rate will not have time to change.
    • Sending funds to an external wallet will have fixed Paxful transaction fee of 0.0005 BTC. So in addition to 0.05 BTC, there will be a fee deducted from your wallet making it 0.0505 BTC in total. Currency rate will also be different from the one the recipient will see in his wallet. Why?
      1. Paxful may use different rates from those used by the recipient's wallet service. So while 0.05 BTC in Paxful wallet may be equal to 100 USD, in any other wallet service it may appear as 101 USD or 99 USD, as an example.
      2. External transactions may take some time. During this timeframe, Bitcoin currency rate may change. This is out of control of any cryptocurrency service. So if in your Paxful wallet 0.0505 BTC appears as 105 USD, eventually, in the recipient's wallet it may result as a lower amount, for example, 100 USD or, due to the increase of the rate, it may become, for instance, 115 USD. Remember that you are sending bitcoins and not fiat amount.
      3. Some other wallet services may have a deposit fee. In other words, from your 0.0505 BTC deducted from your Paxful wallet 0.05 BTC will be sent to the recipient. However, only 0.0495 BTC will be credited to the recipient's account due to a deposit fee of 0.0005 BTC. Paxful does not charge any deposit fee.
See all 8 articles

Account Verification

Account Verification

  • Why verify my account?

    We all want to live and do business in a safe and trustworthy environment. Additional verification helps to create high-quality partnership both between Paxful and our users and amongst traders on our marketplace. This becomes possible by means of KYC. Overall, there are 4 verification levels. All of them bring benefits to Paxful users:

    Level 1

    • Requires email and phone verification. This increases the security level of the account, provides access to a higher amount of offers, creates a higher level of trust. Trading volume limit is up to $1,500.

    Level 2

    • Requires ID verification. Increases trading volume limits, provides access to additional trading methods such as Bank Transfer. Is necessary to create offers to buy bitcoins. No need for 0.02 BTC on balance to make your buy offer visible on the website. Trading volume limit is up to $10,000.

    Level 3

    • Requires Address verification. Increases trading volume limits, provides access to additional trading methods such as Bank Transfer. Trading volume can be $10,000 and higher.

    Level 4

    • Requires additional verifications such as EDD (Enhanced Due Diligence) or CDD (Customer Due Diligence). Increases trading volume limits. May be requested for significantly high volume institutional/corporate accounts.


    And the last, but not the least important thing. If for some reason you will lose access to your account, it will make easier to restore it.

    Please check our Blog for more information.

  • Email verification

    Email verification is an essential step as it gives you the opportunity to start trading on Paxful. It also increases the security level of your account in case it needs it to be restored or unlocked.

    Step-by-step guide: 

    Step 1

    Log in to your Paxful account, hover over your username located on the upper right of the page and click “Settings.”


    Step 2

    On the menu on the left side of the page, click “Profile.”


    Step 3

    To begin, click the “Resend code.”


    Step 4

    Check your email inbox. Click on the link provided in it. Click on the link.


    Please note: confirmation email can be requested no more than every 20 min.

    In case of success in your Profile you will see the following message:




  • Phone verification

    Phone verification is required by many offer owners on Paxful. It also provides additional security features to your account. For example, if your account is locked due to security reasons, you can easily unlock it if you have a phone registered in your account. It is also essential for 2FA security option.

    Step-by-step guide: 

    Step 1

    Log in to your Paxful account, hover over your username located on the upper right of the page and click “Settings.”


    Step 2

    On the menu on the left side of the page, click “Profile.”


    Step 3

    To begin, insert your phone number and click "Call Me" or "Send Code". 


    It is advised to choose the option with code as the call option is not supported for every country.

    Step 4

    Once you receive a code, insert it into the correct field and click "Submit".


    Step 5

    You will receive a message that your phone is verified.



  • ID verification step-by-step

    Step 1

    Log in to your Paxful account, hover over your username
     located on the upper right of the page and click “Settings.”


    Step 2

    On the menu on the left side of the page, click “Verification.”


    Step 3

    Insert your first and last name, your date of birth. Choose the appropriate issuing country and ID type you will be providing. Choose the expiry date.

    Please note: 
    All first names and middle names should be inserted into the field "FIRST NAME", all last names must be inserted into the field "LAST NAME". Examples: Elizabeth Flavia Mary Clifford. Elizabeth Flavia Mary goes to "FIRST NAME" and Clifford to "LAST NAME". Alfonso Ernesto Hernández López. Alfonso Ernesto goes to "FIRST NAME" and Hernández López is to be inserted as "LAST NAME". No punctuation is allowed.


    Step 4

    Click on "Start Verification Process"


    Step 5

    Click on the "Start" button.


    Step 6

    Choose if you want to upload an existing image or take a photo of your ID document, which will be checked to ensure it is legitimate and has not been altered or manipulated. Accepted IDs are passport, National ID card (in the new format), driver’s license and voter's card. 


    Step 7

    If you choose to upload a file, please click "Choose file", select a file from your PC or smartphone and click "Confirm".



    In case if you choose to make a live photo, make sure your document is ready and follow the exact instructions on the screen. Click "Start", when you are ready. Click "Confirm", in case of a successful attempt.



    Step 8

    Make a selfie/self-portrait. Click "Start" to begin.


    Step 9

    In case of a successful attempt, click "Complete".


    Step 10

    You’ll be notified about your application in just a few minutes! Check your notification inbox if your application has been approved or declined. You can also check your email inbox.



    Please note that we have a limit of 10 attempts within each 24h! 

    In case of any questions or issues, please contact: or

  • Is ID verification mandatory?

    Everyone is encouraged to verify their accounts. However, Paxful does have mandatory ID verification for the following:

    • Users who reach an equivalent of $1,500 in trade volume or wallet activity must provide ID for verification.
    • Users who reach $10,000 in trade volume or wallet activity must provide ID and address verification.
    • Users who reach higher trade volumes or engage in certain wallet activity may undergo enhanced due diligence and may be asked for additional information.
    • All buyers of bitcoin for bank transfer must provide ID and address verification. 

    What if I don’t want to verify my account?

    Those who choose not to participate can, of course, continue to use Paxful services but there will be a trade and wallet limit in place for those who have not verified themselves.


  • ID verification requirements

    Here you can find the main requirements, which are essential to make ID verification process quick and successful:

    • You must be 18 years or older.
    • You must have a valid email address.
    • Only personal documents can be used.
    • Only the following ID types* are accepted:
    • Passport
    • National ID card (in the new format)
    • Driver’s license
    • Voter’s card
    • ID documents should be valid up to the date of the verification request submission.
    • Paper format of ID documents is not accepted.
    • Selfie should be in a photo format and not a scanned picture.
    • All files uploaded should be original. No editing is allowed.
    • All files should be clearly visible, high quality, JPEG format, all information should be readable, should not be covered by any passport covers or other objects.
    • Data on the document should match entered data in the form.
    • If your document is written in a language that does not use the English alphabet, please translate and attach the following statement:

    “I hereby certify that the attached is an official and accurate translation of my document (document type). If found otherwise, Paxful has my authorization and full right to suspend my account and not refund the balance due to false information (Name and translation date)(Signature)."

    * Please note that the option of accepted ID documents depends on your country


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Mobile Wallet

Mobile Wallet

  • Paxful Mobile Wallet

    The Paxful Mobile Wallet is out both for Android and iOS. The Paxful Bitcoin Wallet App makes it easy to send, receive and store Bitcoin with your own personal mobile cryptocurrency wallet. The Bitcoin Wallet App is also the ultimate companion tool to Paxful, one of the world’s biggest peer-to-peer bitcoin marketplaces.

    Use the Paxful wallet to:

    • Send and receive Bitcoin in your own private cryptocurrency wallet that lets you transact with anyone at anytime, anywhere.
    • Safely store your hard-earned bitcoin and check your balance in real-time.
    • Track your open trades on Paxful so you know the current status of your most recent transactions as you buy and sell Bitcoin.
    • Share your bitcoin wallet address or QR code with other traders and friends.
    • Personalize your Paxful wallet profile so people you transact with know it’s you.
    • Get updated bitcoin-to-fiat conversion rates at your convenience. 

    So, are you ready to send, receive and store your Bitcoin in a more effective, smarter and faster way? Download the Paxful Bitcoin Wallet now from Google Play Store or App Store to put the power of Paxful in the palm of your hand!


  • Mobile app overview

    You can check our video or read the information below.

    Here is a quick guide on the main functionalities of the Paxful Bitcoin Wallet.


    Receive bitcoins.

    1. Click on the "Receive" button. 

    2. A unique QR code and wallet address will be generated.

    3. Scan the QR code or copy the address to Clipboard to have bitcoins sent to your Paxful Wallet.

    Send bitcoins.

    1. Click on the "Send" button.

    2. Insert the bitcoin address or scan QR-code and click send.

    3. Enter the amount.

    4. Click on "Review transaction" and check the following information:

    • sending amount

    • network fee

    • total amount including fee (sending amount+network fee)

    • recipient wallet address

    5. Slide to the right to send bitcoins.

    Insert 2FA code if this option is enabled.

    6. You will receive a clear message: "BTC is on the way to recipients wallet".

    Buy and Sell bitcoins.

    a) 1. Click on the "Buy" button.

    b) 1. Click on "Trades".

    2. Click on "Go to Paxful website".


    You will be guided to Paxful web page.



    Make the necessary changes to your account: set 2FA security, change PIN, password or preferred currency.



    Share your affiliate link.



    Check your latest notifications directly from Mobile App.


  • Get started with mobile app

    Once you have downloaded Paxful Mobile App, you can register your account, log in and start trading on Paxful. 

    How to register?

    1. Open Paxful Bitcoin Wallet App. Click on "Create Account".




    2. Insert your email and create a password.


    3. To confirm click "Create Account".


    4. Go to your email inbox, check the code sent from, insert the code into the app. 


    5. Set pin for quick access.


    6. Re-enter pin.



    7. Now you are ready to use Paxful Mobile Wallet!


  • Report a problem

    Paxful Bitcoin Wallet is supported by Instabug.

    In order to make a report, shake your phone, select "report a problem" on the pop-up screen, make a screenshot, add necessary comments and send. Our Technical Support Team will look into the issue as soon as possible.



Affiliate program

  • What is the Paxful Affiliate Program?

    The Paxful Affiliate Program is an exciting opportunity for users to be rewarded for sharing their Paxful affiliate link with their friends and followers.

    Every Paxful user has an affiliate link which can be found on the classic, vendor and affiliate dashboards. When new users sign up using your affiliate link, you earn commissions. The program allows you to earn a 50% commission on the standard escrow fee every time one of your direct affiliates makes a trade and a 10% commission on the standard escrow fee when your direct affiliates’ affiliates make a trade. The escrow fee is calculated as 1% (standard escrow fee) in all affiliate payouts.

  • How many tiers are in the Paxful Affiliate Program?

    You are not limited to earning money through your direct affiliates. Instead, there are two tiers in the Paxful Affiliate Program -- one direct (Tier1) and one indirect (Tier 2):

    Tier 1: Affiliates who sign up directly through your link are considered Tier 1 affiliates.

    Tier 2: Affiliates who sign up through one of your Tier 1 affiliates’ affiliate links are considered your Tier 2 affiliates.

  • What is the commission structure for each tier of the program?

    We collect an escrow fee from every trade. You earn commissions from the standard escrow fee (1%) we collect, anytime one of your Tier 1 or Tier 2 affiliates successfully completes a trade on Paxful. The commission structure is as follows:

    Tier 1: You receive 50% of our standard escrow fee for successfully completed trades by this user

    Tier 2: You receive 10% of our standard escrow fee for successfully completed trades by this user

  • Where do I find my affiliate link?

    You can view your earnings on your classic dashboard, vendor dashboard, and affiliate dashboard.

  • What content and advertising sources are the best ways to attract traffic to my affiliate link?

    There are many different sources that can work to your advantage, including your blog, your website, Google Ads, Yandex. Direct, Yahoo/Bing ads, mobile ad networks, YouTube channels, and other major entertainment and financial platforms.

    Social media is also a great way to promote your affiliate link. It is a good idea to use track ID’s for all the different promotions you do, so you can observe what works best for you and learn from that.

  • What countries should I target when looking for referrals?

    Paxful has worldwide benefits and can be used virtually anywhere with internet access, so it is really up to you what markets you want to target - local, regional, national or otherwise! Currently, most of our users are from the U.S., while Africa and Asia are our fastest growing markets.

See all 14 articles

Buy Bitcoin Widget

Buy Bitcoin Widget

  • Buy Bitcoin Widget

    Q: What is the Buy Bitcoin Widget?

    Buy Bitcoin Widget (aka Virtual Bitcoin Kiosk) is a special interface allowing to buy Bitcoin peer-to-peer with a step-by-step process.

    Q: How does it work?

    The widget can be configured by every Paxful user after configuring the Kiosk. Buyers who buy bitcoin through the Kiosk use offers from vendors and the widget owner normally receives a 2% bonus on every purchase.

    Q: What are the different configuration options?

    The widget can be configured to show all offers, specific payment method offers or a specific offer.

    The Kiosk can be configured to deposit the bitcoins to either the buyer or to any outside external BTC address.

    Q: What are the maximum and minimum payments possible?

    The minimum trade amount is 10 dollars (also in other currencies).

    There is no direct limitation to the purchase sizes, but for large sums a vendor can request additional KYC procedures.

    Q: How much do I get paid, how often and how?

    You get 2% of the total volume from each trade that takes place through the Kiosk.

    Q: How do I track my earnings?

    Every time a trade completes successfully you can track your earnings from your Kiosk Dashboard.
    On each successful transaction, you will get an email and your Kiosk balance will rise.

    Q: How often do I get paid?

    You will earn a fee each time a trade is made in real time. It goes straight to your Kiosk balance.

    Q: How much control do I have? Do my visitors ever leave my site?

    The Kiosk link can be configured to open in a new tab OR can be configured to open inside an iframe. You can set it up to be embedded as an iframe right into pages so that visitors never leave your website. As a part of the process, the buyers will need to register as Paxful users.

    Q: How is the money paid out?

    Your earnings are stored as Bitcoin in your Kiosk account. You can also sell on Paxful for a fee to Bitcoin buyers, making even more!

    Q: How flexible is it? Can I set it only for certain currencies?

    You will be able to specify a starting currency. Even if you don't select a currency, it will be auto-selected based on a visitor’s location with 99% accuracy.

    Q: I am a Paxful vendor, can I use this as a checkout on my site that goes right to my offers?

    Yes! Paxful checkout can easily be made to show only your offers if you pass your offer ID as an argument and only your specific offer will be shown. It will basically serve as an escrow plugin for your site and your customers won't ever think they left your website. Refer to our developer docs how to customize the widget.

    Q: Can I customize the look and feel?

    You have total control over the link or button that launches the Paxful widget. You will be able to customize the look and feel to match your site or app. Text color, background color and the Kiosk name.

    Q: How much can I hope to earn? And how do I know?

    How much you can earn depends on the kind of traffic your site gets and how many purchases take place.

    Q: As a vendor can I add my Bitcoin Kiosk link to my offer page or any other page?

    You can not add to your as it will not work. Paxful Bitcoin Kiosk's goal is to increase awareness of Bitcoin by spreading Paxful simple 3 step widget for buying bitcoins. If you want to make 2% extra on your offers, you should simply increase your margin. Kiosk link works only on URLs. For extra customizations of the wizard read our developer docs.

    Q: I have a bitcoin startup and my users need bitcoin. Can I use this as a tool for our users to buy Bitcoin?

    Totally! Paxful widget and its Bitcoin Kiosk was initially designed for other Bitcoin startups to monetize their great content and apps. From a simple blog to an advanced app or Bitcoin wallet, Paxful Buy Bitcoin Bidget is a perfect way for your users to buy their bitcoins right within your app. Plus you will make 2% on every Bitcoin purchase made by your users!

Pay with Paxful

Pay with Paxful

  • Pay with Paxful

    Q: What is Pay with Paxful?

    Pay with Paxful is a button you can put on your e-commerce/business site solution that lets buyers pay with lots of payment methods, including gift cards.

    Pay With Paxful is great if you have a website and you are selling access, online or physical products. It can be a payment method beside your current ones that will bring in more customers and you don’t have to worry as the process is chargeback free.

    As a merchant, you do need to be willing to accept payment in BTC but is a multitude of ways to convert it periodically to your local fiat currency.

    Q: How does it work?

    Pay With Paxful brings together three sides: merchants (selling something), buyers (wanting to buy something) and Paxful vendors (exchanging buyer payment methods to BTC). The solution is unique as transactions are handled through the robust Paxful platform trades (which happen peer-to-peer).

    Merchants have control over the configuration of the solution and can track every transaction through a track ID. On every successful payment, a callback can be configured which can be set up to release the goods to the buyers on the merchant side.

    Merchants have a complete transaction list available on their Paxful Merchant Dashboard.

    Q: How secure is Pay with Paxful?

    The Pay with Paxful button uses our secure escrow system and battle-tested platform. Your buyers are safe.
    You, as a merchant, are safe as Paxful uses a secure URL token system to prevent phishing and protect buyers as well as the merchant. To enable automatic send outs to your bitcoin address, you must use our secure token system. Please refer to our developer page.

    Q: Expected earnings with Pay with Paxful and how to track them.

    How much you can earn depends on the transactions completed by buyers.

    Every time a sale completes successfully you will see the transaction on the Merchant Dashboard and you can set up a callback solution to automate the resulting actions on your end.

    Payments are handled in Bitcoin. This means you can keep them as BTC in your Merchant account for exchange for EUR/USD/etc. There are many services available for this, you can even use exchanges such as Kraken.

    Please note that there is an extra (free) step to move the funds from your merchant account to your Paxful wallet.

    Q: How much control do I have? Do my visitors ever leave my site?

    The Kiosk link can be configured to open in a new tab OR can be configured to open inside an iframe. You can set it up so the solution is embedded as an iframe right into pages so that visitors never leave your website. As a part of the process, your users will need to register as Paxful users, but you as a merchant can make the process smoother by providing the user email together with the generated URL so it would be pre-filled for users.

    Q: What are the different configuration options?

    You choose how you want to configure the link. There are some options regarding:
    Currency: You can request the payment in either BTC or in FIAT currency (Paxful can convert the sum based on the market price).
    The sum: Normally you define this, but there is an option to request all user’s Paxful balance (or if the balance is 0, then let the user define it).
    Registration: You can define the user email, to make the purchase process easier.
    Receiver: By default, funds are deposited on your merchant account balance but it is possible to configure deposits to any Bitcoin address.
    The callback: You have to define the Callback address which can handle the callback parameters.

    The full list of technical parameters is available here: (

    Q: How easy is this to use really?

    For merchants, the process of retting it up is quite straightforward. You need to do some coding to configure the link generation. You can find examples from the developer documentation: developer page.

    For buyers, the purchase process will be a little unusual. They need to complete a trade with another person, but the solution holds a unique value proposal for them. We are already working to improve buyer's experience.

    Q: What are the fees involved?

    As a Merchant, there are no fees to use Pay with Paxful.

    Buyers have to pay the standard premiums set by Vendors. This means that buyers do have to pay more than the amount you are requesting from them to cover the Vendor premiums.

    If you want to use External BTC addresses for transactions, then each time an external transaction is used, an send out fee of 0.0005 BTC is deduced from the amount.

    Q: What are the minimum and maximum payments possible?

    A merchant can request any sum, but the minimum trade amount is 10 dollars (also in other currencies). Any amount larger than the amount requested by the merchant will stay in buyers Paxful balance and they can use it or withdraw it at any time.

    There is no direct limitation to the purchase sizes but for large sums, a buyer might have to do multiple trades and also vendor can request additional KYC procedures.

    Q: Where to find more information regarding Pay-with-paxful?

    More information can be found on the landing page: and the developer guide here:

    It is also possible to write to support or get a personal account manager for larger merchants:


What is?

  • 2-Factor-Authentication (2FA)

    Two Factor Authentication is an extra layer of security that requires not only a password and username but also something which only the user can access such as an SMS to their phone or Google Authenticator. It is a security process in which the user provides two different authentication factors to verify themselves to better protect both the user's credentials and the resources the user can access. In case of unauthorized access to an email account and it was used to reset your Paxful password, with 2-Factor Authentication (2FA), it becomes easier to add another layer of security. If you have 2FA enabled only you will be able to have access to your funds and release trades, that is if you set 2FA for Login, Withdraw and Release.

  • Altcoins

    "Altcoin" is a combination of two words: "alt" and "coin"; alt signifying 'alternative' and coin signifying (in essence) 'cryptocurrency.' Thus together they imply a category of cryptocurrency that is alternative to the digital currency Bitcoin. Many of the altcoins are built upon the basic framework provided by Bitcoin.

  • API

    An application programming interface, or API, is a "go-between" that enables a software program to interact with other software. In the context of trading, an API often refers to the interface that enables your software to connect with a broker to obtain real-time pricing data or place trades.

    An API is for developers or businesses that want to create applications to connect with Paxful.

    Application programming interfaces (APIs) are a way to connect with Paxful even more. For more information, click here.

  • Authy

    Authy delivers a robust API and app that helps you secure users and future proof your business. Two-Factor Authentication is a very secure way to protect your online accounts. It works by requiring you to identify yourself using two different things when you log-in to a site.

  • BCC, BCH or Bcash

    BCC, BCH or Bitcoin Cash is a peer-to-peer cryptocurrency. It is fully decentralized, with no central bank and requires no trusted third parties to operate. It was created in August 2017, arising from a fork of Bitcoin Classic. Bitcoin Cash increases the size of blocks, allowing more transactions to be processed.

    Paxful does not support Bitcoin Cash blockchain at the moment. Paxful do not support forks and do not process any reversals.

  • BIP

    A technical design document providing information to the bitcoin community, or describing a new feature for bitcoin or its processes or environment which affect the Bitcoin protocol.

See all 83 articles

Technical issues

Technical problems and solutions

  • Trade chat not opening

    Trade chat is not loading or initializing.

    To begin with, please clear cache and cookies and try using a different browser. If this solution does not work, please check status on Firebase. If the status is OK, please contact us for additional assistance via

  • Invalid parameters. Missing bitcoin address.

    After clicking on the "Send" button on the wallet page an error message appears: "Invalid Parameters. Missing bitcoin address.".

    It means bitcoin address is still being generated. Please contact us via to generate the wallet address.

  • Bitcoins not received after website maintenance

    All incoming transactions will be rebroadcast and added to recipients' accounts. If the transaction was not deposited in 24 hours please contact support.

  • "Error uploading file"

    Getting an error when uploading file on the trade chat.

    We have a validation in place making sure that non-image files will not be uploaded. Also, this error can appear on a limited number of phones that are uploading an empty file.

  • IP address is banned

    A user is getting a prompt that IP is banned when trying to access the website.

    This means IP can no longer be used to access the website. The IP is highly likely been banned for being previously linked to fraudulent activity or the number of requests received from it exceeded the normal limit.

    Your IP can also be from the banned countries list.

  • Email notifications not received

    A user is not receiving notifications.

    Go to your Account settings and check Notifications settings, you can set ticks for notifications you want to receive.

    If you are not getting notifications for trades but you are receiving all other notifications and notification settings are correct.

    Check the spam folder. Maybe their email provider like Gmail or Microsoft or anything else is blocking emails that contain certain words.

See all 14 articles



  • What is API ?

    An API is for developers or businesses that want to create applications to connect with Paxful.

    Application programming interfaces (APIs) are a way to connect with Paxful even more. For more information, click here.

Video guides

Contact us


  • Contact support

    Paxful has one of the best 24/7 customer support teams.

     The fastest way to contact support is via live chat. To enable live chat, all you have to do is click on the chat button on the bottom right of the screen.


    You can message them any time and a moderator should get to you eventually. Be patient as they might be serving another customer at the moment, but they will get to your issue as soon as they can.

    Another way to contact support is through email. The support email is and nothing else. If anyone claims that they are Paxful support and they DON’T have that email, DO NOT respond. 

    Please note: Paxful support will NEVER contact you outside of or live chat. Please be aware that Paxful support never asks you for your password. Please NEVER give any personal information, account details and never send any bitcoins to anyone who is pretending to be Paxful support. Paxful support will never use a personal Paxful account to contact you.

    If you follow all the tips given, a team member from our customer support should be able to help you. 

  • Report a problem

    Reporting bad users is a way to keep yourself and the community safe.

    Users can either report an offer or report a trade.

    Report an offer - If you’re buying bitcoin and come across an offer that is sketchy, then you can report it by going to the offer and scrolling down until you see “Report a problem”. It will then ask you for the type of your report: outside escrow/ bad offer terms/ obvious scam. Choose one, type your description and then click the report button.

    Report a scam - If you’re selling bitcoin and feel that you have been scammed by the buyer, you can scroll down on the trade page and you’ll see “Report a scam”. It will then ask for the type of report: chargeback/ used gift card code. Type a description of what happened and if you can, attach images as proof. Click “Submit Report” and the report will be filed.

    Report a problem - Buyers can also report a problem inside the trade, regardless if the trade is successful or not. The “Report Problem” button is on the same location as “Report Scam”. Buyers can report vendors for abusive language, unresponsiveness, ripping gift cards, outside escrow trades, etc. With this, you’ll also need to fill out a description box. You must be the payment owner and be able to attach a valid proof.


    All these reports will be reviewed by moderators and you should receive an update via email if the report has been approved or dismissed.  Please make sure that you have submitted enough evidence and a detailed explanation of the problem.

  • Submit a bug report

    Please reach us in support chat or at with a detailed explanation of the technical issue or bug on the website that you found. Please attach the screenshots and explain on which step it occurs.

    Our support team will help you!

  • Legal questions

    All legal questions and inquiries should be directed to for further instructions.