General

General

  • How do I Use Paxful Earn?
    What is Paxful Earn

    Paxful’s Earn feature is an exciting and simple way to gain more from the cryptocurrency you store in your wallet. With Earn, you can add crypto to your Earn Wallet, and in return, you’ll receive interest every week. 

    You can also use the built-in interest calculator to see how much you’ll earn with every cryptocurrency deposit you make. The interest you accrue on Earn will automatically be added to your wallet every Tuesday, and you’ll receive a notification once the interest has been added to your account.

    Keep in mind that our interest rates may change from week to week. You can find the current interest rate in the Deposit section of your Earn Wallet.

    Note:

    Right now, only Nigerian ID-verified users can use Paxful Earn. However, we’re hoping to open this up to other users soon. Stay tuned for updates

    What Forms of ID Are Accepted for Verification
    Accepted IDs include driving licenses, passports, and national IDs.
    How do I Verify My ID to Use Earn

    You need to verify your ID in order to use Earn. Follow the steps below for a step-by-step guide.

      1. Head over to the Wallet section of your Paxful account.
        Earn_KB_KYC_Step_1_-_Home_page.png
      2. At the top of the page, click Earn (next to Balance and Transactions).
        Earn_KYC_KB_Step_2_-_Wallet_page.png
      3. The window below will pop up and welcome you to Earn.
        Earn_KYC_KB_Step_3.png
      4. Once you hit Get Started, the next screen will ask you to fill out your information.
        Earn_KYC_KB_Step_4.png
      5. On the next screen, you will be asked to upload your document to verify your address and identity.
        Earn_KYC_KB_Step_5.png

    Note:

    Images of your documents should be in JPG, JPEG, or PNG format and are colorized. We do not accept black and white images. Also please ensure that all text is legible and that your entire ID is in the photo. See the example below for reference:
    Earn_KYC_KB_Step_5_note.png

    6. Another window will pop up to confirm your information. Once you’ve filled that out, click Submit.

    Earn_KYC_KB_Step_4_-_Review.png

    7. Once you submit your materials, you will see the screen below letting you know you have completed your verification process.
    Earn_KYC_KB_Step_5_-_Confirmation.png

    Note: 

    If you fail verification, you will be notified and will see a small pop-up window as shown below.Earn_KYC_KB_Step_5_-_Rejected.png

    How Do I Use Earn?
    1. Head over to the Wallet section of your Paxful account.
      Earn_KB_KYC_Step_1_-_Home_page.png
    2. At the top of the page, click Earn (next to Balance and Transactions).
      Earn_KYC_KB_Step_2_-_Wallet_page.png

      Your Earn page will look something like this:
      How_to_Use_Earn_-_Earn_Page.png
    3. On the left side, you’ll see a menu with the total amount of crypto you have in your Earn Wallet, the amount of interest you’ve earned, and next week’s interest payout.
      How_to_Use_Earn_-_Payout_Screen.png
    4. On the right side, you’ll see the built-in interest calculator. Here you can visualize how much interest you can earn with a specific deposit amount.
      How_to_Use_Earn_-_Interest_Calculator.png
    5. Input the amount you want to deposit into your wallet, and then click Review and Deposit.

      Note:

      Every deposit has a minimum requirement of 25 USD

    6. Once you deposit your funds, you’ll see the message below, and your funds will eventually be reflected in the left side menu.How_to_Use_Earn_-_Final_Screen.png

      That’s it! You’ll now gain interest on your deposit. 

    How Do I Withdraw Funds from my Earn Wallet

    To withdraw your crypto from your Earn Wallet and move it back to your Paxful Wallet, follow the steps below: 

    1. Go to your Earn page.
      How_to_Use_Earn_-_Earn_Page.png
    2. Click on the Withdraw button at the bottom of the left side menu.
      How_to_Use_Earn_-_Payout_Screen.png
    3. You’ll then see a pop-up message that will ask you to enter the amount you would like to withdraw. Review and confirm your withdrawal by clicking on the bottom blue button.
      Earn_-_How_to_Withdraw_Funds_-_Withdraw_Amount.png

      Note:

      There is a minimum withdrawal requirement of 25 USD.

    4. You’ll receive a notification once the withdrawal is complete and you’ll see the withdrawal reflected in your transaction history. Keep in mind that withdrawals and deposits are not instant and can take up to an hour to process. Earn_-_How_to_Withdraw_-_Transactions_list.png

    You’re all done! You have successfully withdrawn from your Earn Wallet.

     
  • Getting Started With Paxful

    Paxful is a leading peer-to-peer marketplace where users can buy, sell, and store various cryptocurrencies. Ready to start building your financial future? Let’s get you started with a Paxful account.

     

    1. Start at the Paxful Account Registration Page

    If you’re starting from the Paxful Home Page, click on  Screen_Shot_2021-03-08_at_3.51.14_PM.png

    Screen_Shot_2021-03-08_at_3.38.26_PM.png

    At this point, you will receive a free cryptocurrency wallet. This digital wallet is where you will store all your hard-earned cryptocurrency. To learn more about the functions of this wallet and any restrictions, visit our Help Center’s section on Paxful Wallets. 

     

    2. Verify your Account

    Check your email after you register to verify your account. You will receive a verification code that you’ll need input on the site. 

    Screen_Shot_2021-03-08_at_3.47.04_PM.png

    There are several levels of verification that you can complete on your own time. These verification levels allow for different trading opportunities within the marketplace, and the verification process helps the security of the platform.

    Pro-Tip

    Take some time after you verify your account to familiarize yourself with the marketplace. You can take a tour of our platform by hitting Screen_Shot_2021-03-15_at_11.38.15_AM.png

    That’s it! It’s time to get trading 🤟 

    Note:

     if you are located in certain states or certain countries, you may be unable to access Paxful at this time. For further information on countries that have banned access visit here.

  • What is Paxful?

    Paxful is a leading peer-to-peer finance platform for trading cryptocurrency.

    In 2014, Ray Youssef and Artur Schaback founded EasyBitz which was then renamed to Paxful, which gets its name from the Latin word for "peace". They had one goal in mind when they created it: to make Bitcoin easier for everyone from businesses to merchants.

    A lot of big problems in the world revolve around money, specifically earning it and transporting it. Sending money around the world is not fast or cheap in any way, but Paxful changed that.

    Paxful is the leading peer-to-peer cryptocurrency marketplace where buyers and sellers are connected for business. Having over 300 payment methods available on Paxful makes it incredibly easy to find suitable offers. We give the users complete control over their money. Along with our escrow system and our dedicated 24/7 customer support, Paxful is also extremely secure if you know how to minimize the risk and know how to secure your account. Upon sign up, Paxful users are given a FREE Bitcoin wallet.

    The peer-to-peer system of Paxful removes borders and limits. You can think of your Paxful account as your very own financial passport. With it, you can send money and buy things from halfway around the world. Build a business with our Bitcoin affiliate program.

    Our community has over 6 million users and it continues to grow. These users can make trading on Paxful extremely easy and hassle-free.

    Create your very own Paxful account today!

  • Payment methods

    There are over 300 ways to buy and sell cryptocurrency on Paxful.

    Here are some of our more popular payment options:

    1. Buy cryptocurrency with Bank TransferCash
    2. Buy cryptocurrency with Online Wallets like PayPal, Skrill, Neteller
    3. Buy cryptocurrency with iTunes gift cards
    4. Buy cryptocurrency with Amazon gift cards
    5. Buy cryptocurrency doing local trades for Cash In-Person
    6. Buy cryptocurrency with altcoins like Ethereum, Litecoin, and so on.

    By clicking here, you can search for the ways you want to pay. All you have to do is input the amount of cryptocurrency you want to buy, the currency and the payment method you’ll be using. If you can’t find the payment method you’re looking for, you can always suggest one! It’s as simple as looking for a link that says “Your payment method doesn’t exist? Click here to suggest a new one”. 

    The ways in which you can buy cryptocurrency are called “payment methods”.

    Each way you can buy cryptocurrency is called a “payment method”. You can find a list of all available payment methods here. This list is always growing as Paxful traders in the market are creating new payment methods all the time. Each payment method has its own specifics and risk levels that you need to familiarize with before starting a trade. The peer-to-peer system that Paxful has, encourages this as it makes it easier to buy cryptocurrency. 

  • Paxful Fees

    Trading Cryptocurrency

    Payment Group Sell Buy
    Bank Transfer 0.5% no fee
    Credit/Debit Card 1% no fee
    Digital Currency 1% no fee
    Online Wallet 1% no fee
    Cash 1% no fee
    Goods & Services 1% no fee
    Gift Card

    5% iTunes and Google Play cards

    3% for all other gift card types

    no fee

    Buying Cryptocurrency

    • When buying cryptocurrency from another user on Paxful, you are buying cryptocurrency at a rate set by the customers themselves. These rates vary based on numerous factors such as your verification status, payment method, currency pair (such as USD, EUR, CNY), and order size.

    Selling Cryptocurrency

    • This escrow amount is deducted from your Paxful Wallet at the beginning of the trade. Upon successful completion of the trade, Paxful receives the escrow fee. If the trade is not completed, i.e cryptocurrency is released from escrow back to the cryptocurrency seller, Paxful takes no fee.

    Sending and Receiving Bitcoin

    Wallet Type Send Receive
    External Wallet $0 - $9.99 = 0.00008 BTC fee
    $10 - $19.99 = 0.00016 BTC fee
    $20+ = 0.0004 BTC fee
    no fee
    Internal Wallet

    Up to 1,000 USD per month for free (between all cryptocurrencies)

    After 1,000 USD is reached, a fee of 1 USD or 1% of the amount being sent, whichever is greater, is applied

    no fee

    Sending and Receiving Tether (USDT)

    Wallet Type Send Receive
    External Wallet

    Dynamic Ethereum or Tron network fee + Paxful Wallet fee

    Paxful Wallet fee breakdown:

    $0 - $9.99 = 1 USDT fee
    $10 - $19.99 = 2 USDT fee
    $20+ = 5 USDT fee

    no fee
    Internal Wallet

    Up to 1,000 USD per month for free (between all cryptocurrencies)

    After 1,000 USD is reached, a fee of 1 USD or 1% of the amount being sent, whichever is greater, is applied

    no fee
    • When you send TRC-20 based USDT from your Paxful wallet, you won't pay a Tron network fee, but you will pay the Paxful wallet fee.
    • Please note that while you can send USDT from your Paxful Wallet on the Tron network, your wallet cannot receive USDT from the Tron network.

    Sending and Receiving Ethereum (ETH)

    Wallet Type Send Receive
    External Wallet

    Dynamic Ethereum network fee + Paxful Wallet fee

    Paxful Wallet fee breakdown:

    $0 - $9.99 = 0.0005 ETH fee
    $10 - $19.99 = 0.001 ETH fee
    $20+ = 0.002 ETH fee

    no fee
    Internal Wallet

    Up to 1,000 USD per month for free (between all cryptocurrencies)

    After 1,000 USD is reached, a fee of 1 USD or 1% of the amount being sent, whichever is greater, is applied

    no fee

     

    Lightning

    Wallet Type Send Receive
    External Wallet

    1% of the amount being sent

    no fee

     

    Converting Cryptocurrency 

    Conversion Type Fee
    All cryptocurrency conversions 0.5%

    Converting Tether (USDT)

    Paxful Stablecoin

    The quoted price you receive from the Stablecoin Counterparty is inclusive of all fees and charges. This quoted price may include additional fees charged by the Stablecoin Counterparty and/or third party fees necessary to facilitate this transaction. Please note that this is a separate fee from a third party and Paxful is not responsible for nor calculates such third party fee.

See all 8 articles

Buy and Sell Cryptocurrency

Buying Cryptocurrency

  • Buying Cryptocurrency

    Crypto is exciting, and we are very happy that you are taking this journey with us.

    This guide will help to find existing offers to buy cryptocurrency. If you want to create your own offer, please see our article on creating offers

    Video

    Here’s a short video on how to buy Bitcoin instantly:

    Step 1 Setting up search requirements

    1. Create an account or log in to your Paxful account, hover over the Buy arrow, and click your preferred cryptocurrency.

    Click-buy-crypto-type.png

    The page with offers to buy cryptocurrency appears.

    Tip: Using your phone? Click the hamburger icon and choose one of the options from the list that appears.

    2. Click Show All or Any payment method field and select your preferred payment method to buy crypto on the dialog box that appears.

    Alternatively, click View offers for all payment options to see the list of all payment methods available.

    3. Click Any currency and select your currency from the list. Enter the amount you want to trade in the Any amount field.
    You can leave the Any amount field empty if you do not have any specific amount in mind.

    4. Select your country from the Location list.

    5. Click SEARCH FOR OFFERS. The offer list is updated according to your search requirements.

    Buying2.png

    Step 2 Finding an offer

    1. Browse through the list of offers.
    The list begins with offers that have:

    • Sellers with the best rating and reputation.
    • Sellers who are the most active on the platform and are ready for instant trade.
    • The most profitable margin.

    Check the tags and labels for additional information about an offer. When you find an offer you like, click Buy.

    Buying3.png

    Note: Your trade hasn’t started yet, at this point.

    The Offer page appears.

    Study all details of the offer such as:

    • Buying limits — is the offered amount neither too low nor too high?
    • Seller’s rate — does it look profitable for you?
    • Time limit — will you manage to execute the payment within this timeframe?
    • Offer terms — is the seller requesting additional documents or having specific requests as part of the trade procedure?

    Offer_temrsNew2.0.png

    2. Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. Click BUY NOW.
    You can click Take a Tour to receive a walk-through of the process in case you have any questions or doubts.

    Buying5.png

    The Trade chat page appears.

    Note: At the moment when the trade starts, the cryptocurrency rate is fixed and will not fluctuate.

    Step 3 Trading

    1. Discuss the necessary details with your partner using our trade chat and follow their instructions carefully.

    5-buying-following-instructionsEDIT.png

    2. Make the payment.
    After making the payment, click I have paid.

    Buying7NEW.png

    The Self Declaration dialog box appears.
    3. Click Yes, I have paid.

    Note:

    • You can always cancel the trade by clicking Cancel.
    • In case of any trouble or disagreement, click Dispute to invite our moderators to investigate the case.

    The seller releases BTC from the trade escrow to your Paxful wallet. The trade is completed successfully. 

    Tip:

    • After the seller of cryptocurrency has released funds from the trade escrow into your Paxful wallet, consider leaving feedback. This helps other traders to understand who they are dealing with.
    • You can click Click to add Username to your contacts to quickly trade with them in the future to add a user to your Trade Partners list. This will help you to create your own trading community with users you trust.
    • If you need a public receipt of the BTC transaction, click Public receipt on the bottom of the page.

    Check our tips for buying cryptocurrency for more information. In case if you want to sell cryptocurrency, explore the following guide.

     

  • Tips for Buying Cryptocurrency

    Buying cryptocurrency can be tough at first but here are some tips to ease you into buying crypto safely, and quickly. 

    To get you started, here are a couple of tips to consider: 

    1. The minimum trade amount on Paxful.

    If you’re buying Bitcoin, the current minimum is 10 USD or its equivalent in other currencies. If you’re selling, then the minimum is 0.001 BTC.

    2. The seller’s reputation and activity.

    A seller’s reputation is displayed in green with a + before it. For example, +1305/ -1 means that the user has 1305 good feedback scores from buyers and only 1 negative feedback.
    Pay attention to each type of feedback: positive and negative.
    For example, despite having more than 10,000 positive feedback scores and 1000 negative feedback, you should still be cautious about such a user. Pay attention to the percentage of negative feedback in relation to the negative and positive ones. Also, do not forget to check for how long a user is present on our platform.
    It is also much better if the seller is ID-verified. This means that we have checked his documents and background.
    Additionally, check when the seller was last seen online on Paxful. This will help to make sure that you will have a quick trade without any delays from the seller’s side.
    Click on the seller’s username to open their profile for more background information on them.
    reputation.png
    verified.png

    3. Always read the terms of the offer before you start a trade.

    Sellers should mention what they expect and what you will need to provide. For example, for gift cards, many sellers require a receipt showing that the gift card was bought legally and also to establish that you are indeed the owner of the gift cards. If this information is requested and you cannot provide it, then it is better not to proceed with the trade. If you can provide all the requirements, then make sure you have everything ready before you start the trade.

    4. Be aware of the price.

    The Bitcoin price on Paxful is never equal to its official market rate as sellers charge a fee to convert traditional currency into Bitcoin. The price of the fee varies among sellers and depends on who you buy from. So be on the lookout for the best deals. The offer page always includes the rate of each seller. What should interest you the most is how much you get on dollar. The higher the number, the more profitable the trade will be for you.
    price.png
    Screenshot_2020-02-14_at_13.51.56.png

    5. Read the seller’s instructions.

    These are the more specific instructions that are presented to you right after you have started the trade. They’re usually displayed at the very beginning of the trade chat. If at any point you need help clarifying or complying with an instruction, feel free to ask the seller in the trade chat.

    6. Click the Paid button only when you have actually paid.

    Once you’ve clicked the Paid button, the countdown timer stops and the order can no longer expire. This is important because if you had sent the seller the payment info such as a gift card code and the offer expires, then the escrow is released and you won’t get your cryptocurrency. The Paid button also provides security from dishonest or forgetful sellers. If you click the Paid button and you haven’t paid, the seller might think you’re a coin-locker or someone trying to scam them. Be sure to click the button only once you’ve paid to prevent complications.

    7. Brokering gift card codes is strictly prohibited on Paxful.

    Brokering is when you buy a gift card code from someone, thinking you can sell it later to someone else. Even if you checked the code when you bought it, the person who sold you the code can use it anytime without your knowledge, and this is why it is against the Paxful Terms of Service. If you keep trying to give sellers used codes, you will be reported and banned from trading on Paxful as it is not only a waste of your own time but also that of others. Remember to only use gift cards you have bought yourself.

    8. Using third parties for making payments is not allowed.

    You must be the actual payer and be the original owner of the submitted payment (Owner of the gift card, credit card, bank account, an account of online payment platform). Being a middleman in paying for the cryptocurrency is not allowed and can be considered as a scam.

    9. Always trade for the whole amount of the gift card.

    If you have a $50 gift card, then you can’t trade for a fraction of that (ex. Asking someone to take only $33 only out of your $50). Note that the seller can only take the whole amount so if you start order for $33 and he takes $50, the only way to get your change back in cryptocurrency is by starting a new trade for the difference. Seller’s ranges may not meet that amount or the seller may take down their offers or go offline.

     10. Never ask the seller to release the cryptocurrency first.

    This is grounds for an instant ban as it indicates a scam. We have a trade escrow service so you know the crypto is there and waiting for you once you complete the payment.

     11. Be polite to sellers.

    They go through a lot of tough customers and being polite can save you a lot of time. Being polite is about a lot more than your language, it’s about following their instructions as well. Note that if there is a dispute, the moderator will take language into account.

     12. Not Interested? Cancel!

    If you are no longer interested in the trade and have not yet paid the seller, feel free to cancel the trade. It will free their escrow and let them continue to trade with others who are interested. If you don’t cancel the trade and leave it hanging, the seller will have to file a dispute or report you, which will probably result in you getting negative feedback. You can see all your active open trades on your dashboard. Click Chat to open the trade, and click Cancel to cancel them.
    Also, remember that any price negotiation is strictly forbidden. If you do not like the offer, do not insist on changing the price in the same trade. Just start a new trade with new values to avoid any disputes or misunderstandings with the seller.

  • Buying Cryptocurrency with In-game Items

    In addition to gift cards with a game balance, some games offer an option to gift in-game items such as resources, skins, weapons, etc. We are happy to offer you an opportunity to buy crypto for in-game items. Here’s everything you need to know about it.

    Before trading

    Before you start buying cryptocurrency for in-game items, make sure you have the means to prove if the item was actually transferred to your trade partner. Whether you choose a game currency, boost, or skin, you must ensure you have the means to verify the transition of the item.

    Warning:

    • Selling accounts is prohibited. 
    • Don’t disclose any information (eg. your Paxful or game account login details) to the sellers.
    • Don’t take the risk by transacting outside of Paxful trade flow as it isn’t protected by Paxful secure escrow.

    Trading

    Searching for an offer

    The first step to buying cryptocurrency for game items is to look for an offer that accepts this type of payment. You can also specify the amount you wish to buy and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner. And finally, read through the offer terms and trade instructions carefully. 

    Talk to your trade partner in the trade chat. Clarify how exactly the in-game item will be delivered and decide whether your trade partner is okay with the product before proceeding. 

    Creating an offer

    To buy crypto for game items, you can also create your own offer.

    Here are a few things to keep in mind:

    • Set a margin you find profitable as no negotiations are allowed during the trade.
    • Write clear offer terms and instructions.
    • Use offer labels to highlight essential information such as the item type and the name of a game.
    • Consider including FAQs section—think what questions trade partners may ask.
    • If necessary, mention the following:
      • the game server where the exchange should take place;
      • will the delivery happen “face to face”, via game mail, or any other in-game exchange channel;
      • required game character level, etc.
    • Be clear about what proof of payment you can offer to your trade partner, for example, screenshots of an in-game transaction.

    Once you’ve created and published your personalized offer, wait for a seller to start the trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed accordingly.

    Completing a trade

    Once you have provided all the documents requested by the seller, click Paid. The last step will be for the seller to confirm receiving the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the crypto to you and the trade will be complete.

    Tip: Do take a screenshot of your proof and keep it as it may be useful in case of a dispute.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list.

    See our step-by-step guide on how to buy cryptocurrency and tips on how to buy cryptocurrency.

  • Buying Cryptocurrency with Gold

    Gold is one of the oldest known payment methods in the world, and we are happy to offer you an opportunity to use gold to buy cryptocurrency. Here’s everything you need to know about trading with gold. 

    Before trading

    Before you start buying cryptocurrency with gold, make sure you have a trustworthy source for the gold. One of the ways to obtain gold is to order it on a website and have it shipped to a specific address. If you decide to use your own private source or to deliver the gold in person yourself, you still must ensure minimal risk.

    When you try to pay with gold to buy cryptocurrency, your potential trade partners may request the following as proof to validate the transaction:

    • Proof of purchase (a receipt).
    • Certificate of authenticity for the gold item.
    • Photo of your ID.
    • Photo of the actual gold item you are offering.
    • The tracking number issued by the parcel service (in case the gold is being shipped to them directly).

    Trading 

    Searching for an offer

    The first step to buying cryptocurrency with gold is to look for an offer that accepts this type of payment. You’ll also need to enter the amount you wish to purchase and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner and choose the location carefully, to ensure that you can deliver the gold to your trade partner. And finally, read through the offer terms and trade instructions carefully. Note that cryptocurrency sellers may request additional verification and have other specific requirements for verifying proof of payment.

    Talk to your trade partner in the trade chat. Clarify how you will deliver the gold and whether your trade partner is okay with what you are offering. 

    Tip:

    • Prefer public places for trades in person.
    • Use trackable shipping methods for delivery by mail.

    Creating an offer

    To buy cryptocurrency with gold, you can also create your own offer.
    Here are a few things to keep in mind:

    • Set a margin you find profitable and agreeable as no negotiations are allowed during the trade.
    • Write clear offer terms and instructions.
    • Be clear about what proofs of payment you are willing to present for the gold you possess.
    • For in-person trades, be very clear about the meeting location and exchange procedure.

    Once you’ve created and published your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed with the trade accordingly.

    Completing a trade

    Once you have provided all the documents requested by the cryptocurrency seller, click Paid. From this point, you will have 21 days to deliver the gold to the trade partner whether by post or in person. If the seller does not confirm receiving the gold within this timeframe a dispute will start automatically and our moderators will step in for assistance.

    Note: Calculation of 21 days starts from the moment the trade is marked as Paid.

    The last step will be for the cryptocurrency seller to confirm receiving the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the crypto to you and the trade will be complete. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    ID and address verification

    Another important aspect to consider is your ID and address verification. You must complete your ID verification and address verification to trade with gold. This verification is important to protect our cryptocurrency sellers from any fraudulent activity. Therefore, it is not possible to trade crypto for gold or vice versa without being fully verified on Paxful.

    Note: Full verification is mandatory for offers and trades that start from 50 USD.

    See our step-by-step guide on how to buy cryptocurrency and tips on how to buy cryptocurrency.

  • Buying cryptocurrency with bank transfer

    Bank transfers are a popular payment method on Paxful. This article will show how easy it is to buy crypto with bank transfers.

    Before trading

    Before you start buying cryptocurrency with bank transfers, make sure that you have your bank account set and ready to make transactions. Find out if you have a transaction limit or geographical restrictions set on your bank account. Also, consider using a bank that can easily provide proof of transactions with all details visible on one page or pdf file.

    The required details are: 

    • Account holder’s first and last name.
    • Bank’s name and logo.
    • Transaction date, time and status.
    • Recipient’s account number and full name.

    Trading 

    Searching for an offer

    The first step to buying cryptocurrency with bank transfers is to look for an offer that accepts bank transfers as payment. You’ll also need to enter the amount you wish to purchase and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the seller will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear in the trade chat. These are called trade instructions. In some cases, sellers will already have their bank information on the offer instructions but if they don’t, feel free to request them for their bank information.

    Creating an offer

    To buy cryptocurrency with bank transfers, you can also create your own offer.
    Here are a couple of tips for your bank transfer offer:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • Write clear offer terms and instructions.
    • Make it clear as to who will be bearing the transfer fee if any.

    After creating and publishing your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner and transfer funds to the account provided.

    Completing a trade

    Once you have paid the seller and uploaded proof of your payment, click Paid. Your payment is not confirmed unless you click Paid and if you forget to do so, the trade will eventually expire and the cryptocurrency will go back from the trade escrow to the seller.

    The last step is for the seller to confirm the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the cryptocurrency to you and complete the trade. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here are some more tips on how to buy cryptocurrency on Paxful.

     

  • Buying Cryptocurrency with Debit/Credit Cards

    On Paxful we provide an option to buy cryptocurrency with debit or credit cards, including prepaid cards. This article gives you an overview of buying cryptocurrency using any of the supported cards. 

     

    Before trading

    Before buying cryptocurrency with your debit or credit card, please make sure that you have sufficient funds on it and that payments will not be blocked due to a daily limit or any geolocation restrictions. 

    Trading

    Searching for an offer

    The first step to buying cryptocurrency with debit/credit cards is to look for an offer that accepts that specific card type you have. You’ll also need to enter the amount you wish to purchase and the currency you prefer.

    After you have found a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the seller will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. What the seller will require from you will vary depending on which specific payment you’ll be using.

    Creating an offer

    To buy cryptocurrency, you can also create your own offer.
    Here are a couple of tips:

    After creating and publishing your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner and finalize the payment.

    Completing a trade

    Once you have paid the seller and uploaded proof of your payment, click Paid. Your payment is not confirmed unless you click Paid and if you forget to do so, the trade will eventually expire and the cryptocurrency will go back from the trade escrow to the seller.

    The last step is for the seller to confirm the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the cryptocurrency to you and complete the trade. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here are some more tips on how to buy cryptocurrency on Paxful.




See all 13 articles

Selling Cryptocurrency

  • When Should I Release My Cryptocurrency During a Trade?

    As a seller, releasing the cryptocurrency you’re selling should be the last step of your trade. You should only release the crypto after you’ve confirmed a successful payment from the buyer. 

    If you release the crypto before confirming you’ve received a successful payment, you can start a dispute and our moderators will help sort out the issue. For more information on how to start a dispute, take a look at this article.

  • Selling Cryptocurrency

    Selling crypto is very exciting, and we are thrilled that you are taking this journey with us.

    This guide will help to find existing offers to sell cryptocurrency. If you want to create your own offer, please see our article on creating offers

    Video

    Step 1 Setting up search requirements

    Step 2 Finding an offer

    Step 3 Trading

    Video

    Here’s a short video on how to sell Bitcoin instantly:

    Step 1 Setting up search requirements

    1.  Create an account or log in to your Paxful account, hover over the Sell arrow, and click your preferred cryptocurrency.

    click-sell-crypto-type.png

    The page with offers to sell cryptocurrency appears.

    Tip: Using your phone? Click the hamburger icon and choose one of the options from the list that appears.

    2. Click Show All or Any payment method field and select your preferred payment method to sell crypto on the dialog box that appears.

    Alternatively, click View offers for all payment options to see the list of all payment methods available.

    3. Click Any currency and select your currency from the list. Enter the amount you want to trade in the Any amount field.

    You can leave the Any amount field empty if you do not have any specific amount in mind.

    4. Select your country from the Location list.

    5. Click FIND OFFERS. The offer list is updated according to your search requirements.

    sell_crypto_details.png

    Step 2 Finding an offer

    1. Browse through the list of offers.

    The list begins with offers that have:

    • Buyers with the best rating and reputation.
    • Buyers who are the most active on the platform and are ready for instant trade.
    • The most profitable margin.

    Check the tags and labels for additional information about an offer. When you find an offer you like, click Sell.

    Selling3.png

    Note: Your trade hasn’t started yet, at this point.

    The Offer page appears.

    Study all details of the offer such as:

    • Selling limits — is the offered amount neither too low nor too high?
    • Buyer’s rate — does it look profitable for you?
    • Offer terms — is the buyer requesting additional documents or having specific requests as part of the trade procedure?
    • Paxful fee — this fee depends on the payment method you choose.

    Selling4.png

    2. Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. Click SELL NOW.

    Selling5.png

    3. In a dialog box that appears, click I understand the risk, proceed to sell.

    4. A new caution dialog box appears. Confirm reading the warning by clicking I understand.

    The Trade chat page appears.

    Note:

    • When the trade starts, the cryptocurrency rate is fixed and will not fluctuate.
    • Cryptocurrency is moved from your personal Paxful wallet to the trade’s secure escrow.

    Step 3 Trading

    1. Discuss the necessary details with your partner using our trade chat and follow their instructions carefully.

    6-sellingEDIT.png

    2. Once your trade partner has made the payment, click Release.

    Selling8.png

    Double-check if the amount sent to you is correct. Confirm sending BTC to the buyer by clicking Release in a dialog box that appears.

    Selling9.png

    Note:

    • Only the buyer can cancel the trade.
    • In case of any trouble or disagreement, click Dispute to invite our moderators to investigate the case.
    • You can click Report a problem to file a report.
    • If the trade expires, you can reopen it by clicking Reopen escrow.

    You release BTC from the trade escrow to buyer's Paxful wallet. The trade is completed successfully. 

    Tip:

    • After a trade, consider leaving feedback to your trade partner. This helps other traders to understand who they are dealing with.
    • You can click Click to add Username to your contacts to quickly trade with them in the future to add a user to your Trade Partners list. This will help you to create your own trading community with users you trust.
    • If you need a public receipt of the BTC transaction, click Public receipt on the bottom of the page.

    Warning: If your country is in the OFAC grey list, selling cryptocurrency requires you to verify your ID.

    Selling10.png

    Check our tips for selling cryptocurrency for more information. In case if you want to buy crypto, see the following guide.

  • Rules for Selling Cryptocurrency

    Being a Paxful seller can be very profitable if you follow some basic rules. To get you started, we’ve compiled a few rules to make selling cryptocurrency not only easy but safe and secure as well:

    1. Accept your responsibility for possible risks.

    We at Paxful do as much as possible to increase the level of security on our platform. However, you, as a seller, should accept all risks and liabilities that come with trading. It is up to you to protect yourself from malicious users and obvious scams. Check our security guide and safety tips for more information.

    2. Brokering gift card codes is strictly prohibited on Paxful.

    Brokering is when you buy a gift card code from a third party and resell it later to someone else. This goes against the Paxful Terms of Service and is strictly prohibited. This rule applies both to e-codes and physical gift cards. 

    3. Be responsive to buyers.

    • If you are not at your computer, please deactivate all your offers. You can easily do it from your Dashboard. This will also help you avoid having your BTC locked in a trade escrow if a buyer starts a trade during your absence.

    • When a buyer starts a trade with you, say “Hi” and let them know you are ready to trade.
      Example: “Hi, I am ready, please follow the instructions and you can have your cryptocurrency in no time!“. This message may sound too simple and obvious. However, according to our statistics, a high number of canceled trades are due to an unresponsive seller. Please show to the buyer that you are ready.

    4. Maintain a civil tone with your trade partners.

    Offensive language and disrespectful tone are not allowed on our platform. Be understanding to buyers as some of them may lack trading experience. If you face any serious issue with your trade partner, do invite our moderators by starting a dispute.

    5. Write clear offer terms and trade instructions.

    • Have both offer terms and trade instructions in a simple short bulleted or numbered list. Read more on how to write good offer terms and trade instructions. This is relevant when creating your own offer.

    • If you have special payment-related procedures that may delay the release of cryptocurrency for a longer period, make it clear for the buyer. This must be frankly stated in your offer terms and trade instructions. You must make sure that the buyer understands that the release of cryptocurrency may be reasonably delayed. Release time may not exceed the time stated in your terms. (Remember that Paxful advertises p2p service as instant.)

    • Write concise offer terms. The buyer sees offer terms before he starts the trade. It may contain important information about the trade.

      Example: uploading a photo of ID, uploading a cash receipt, accepting physical gift cards only, etc.

      Note that buyers avoid offers with complicated terms. Clear offer terms also give advantage in case of a dispute. Never leave this section blank while creating an offer.

    • Write clear trade instructions. Trade instructions are shown to a buyer once a trade starts. Instructions give additional guidance to your trade partner and should consist of clear steps.

    • Provide your customers with helpful aids and examples if necessary. For example, if you require them to upload a selfie with a photo ID, then put an example picture.

    6. Be aware of the minimum trade amount on our platform.

    It’s important that you know what the minimum trade amount set on Paxful. Currently, the minimum trade amount is 10 USD to buy cryptocurrency. If you are selling cryptocurrency, the minimum is 0.001 BTC.

    7. Do not use third parties for payments. 

    You are the person responsible for accepting and processing payments. If you have no control over the payment and you transfer responsibility to others, this can be considered as fraud. For example, in the case of bank transfer, you should be the account owner, in the case of altcoins, you should be the owner of the wallet, etc.

    8. Off-escrow trades are not allowed.

    It’s important that you do not give other users your contact information to do a trade outside Paxful trade flow. Paxful escrow must be used at all times or your account may be banned. By avoiding paying escrow fees to our platform while trading outside our escrow service, you expose your BTC to much higher risk as our investigation team will not be able to assist you in case of an argument.

    9. Price negotiations are strongly forbidden.

    A buyer of cryptocurrency must pay the exact price that is set for trade. If during a trade both sides agree to change the amount, a new trade must be re-opened for the correct amount. Price negotiations within the same trade are against our Terms of Service.

    Check our guide on how to sell cryptocurrency on Paxful to have an overview of our trade flow.

     

  • Selling Cryptocurrency for In-game Items

    In addition to gift cards with a game balance, some games offer an option to gift in-game items such as resources, skins, weapons, etc. We are happy to offer you an opportunity to sell crypto for in-game items. Here’s everything you need to know about it.

    Before trading

    Before you start selling cryptocurrency for in-game items, make sure you have the means to check if the item was actually transferred to you. Whether you choose a game currency, boost, or skin, you must ensure you have the means to verify the transition of the item.

    Warning:

    • Buying accounts is prohibited.
    • Don’t return the in-game item under any circumstances after you have received it.
    • Don’t take the risk by transacting outside of Paxful trade flow as it isn’t protected by Paxful secure escrow.

    Trading

    Searching for an offer

    The first step to selling cryptocurrency for game items is to look for an offer that accepts this type of payment. You can also specify the amount you wish to sell and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner. And finally, read through the offer terms and trade instructions carefully. 

    Talk to your trade partner in the trade chat. Clarify how exactly the in-game item will be delivered to you and decide whether you are okay with the product before proceeding.

    Note: If after the trade has started you are being offered an item that is different from the advertised one, be extra cautious.

    Creating an offer

    To sell crypto for game items, you can also create your own offer.

    Here are a few things to keep in mind:

    • Set a margin you find profitable as no negotiations are allowed during the trade.
    • Write clear offer terms and instructions.
    • Use offer labels to highlight essential information such as the item type and the name of a game.
    • Consider including FAQs section—think what questions trade partners may ask.
    • If necessary, mention the following:
      • the game server where the exchange should take place;
      • will the delivery happen “face to face”, via game mail, or any other in-game exchange channel;
      • required game character level, etc.
    • Be clear about what proof of payment you expect from your trade partner, for example, screenshots of an in-game transaction.

    Once you’ve created and published your personalized offer, wait for a buyer to start the trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed accordingly.

    Completing a trade

    Once you’ve received the item and the buyer has marked the trade as “Paid”, you can release the cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment. Remember that cryptocurrency transactions are final and irreversible.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list.

    See our step-by-step guide on how to sell cryptocurrency and our rules for selling cryptocurrency.

  • Selling Cryptocurrency for Gold

    Gold is one of the oldest known valuables in the world, and one that has consistently increased in value over time, despite the changes in the economy. We are happy to offer you an opportunity to sell cryptocurrency for gold. Here’s everything you need to know about trading with gold.

    Before trading

    Trading

    Searching for an offer

    Creating an offer

    Completing a trade

    After a trade

    ID and address verification

    Before trading

    Before you start selling cryptocurrency for gold, make sure you have the means to check the quality of the gold before you make the payment. Whether you choose the gold to be sent to you by mail or delivered in person, you still must ensure minimal risk.

    Don’t hesitate to request any additional documentation or proofs such as:

    • Proof of purchase (a receipt).
    • Certificate of authenticity for the gold item.
    • Photo of your trade partner's ID.
    • Photo of the actual gold item.
    • The tracking number issued by the parcel service (in case the gold is being shipped to you directly).

    Trading 

    Searching for an offer

    The first step to selling cryptocurrency for gold is to look for an offer that accepts this type of payment. You’ll also need to enter the amount of gold you wish to sell and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner and choose the location carefully, to ensure that your trade partner will be able to deliver the gold to you. And finally, read through the offer terms and trade instructions carefully. 

    Talk to your trade partner in the trade chat. Clarify how the gold will be delivered to you and yourself decide whether you are okay with the product before proceeding. 

    Tip:

    • Prefer public places for trades in person.
    • Use trackable shipping methods for delivery by mail. 

    Creating an offer

    To sell cryptocurrency for gold, you can also create your own offer.
    Here are a few things to keep in mind:

    • Set a margin you find profitable as no negotiations are allowed during the trade.
    • Write clear offer terms and instructions.
    • Be clear about what proofs of payment you expect for the gold you are accepting.
    • For in-person trades, be very clear about the meeting location and exchange procedure.

    Once you’ve created and published your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed with the trade accordingly.

    Completing a trade

    Once the buyer has paid you and marked the trade as Paid, they will have 21 days to deliver the gold to you either by post or in person. If you do not confirm receiving goods within this timeframe a dispute will start automatically and our moderators will step in for assistance. 

    Note: Calculation of 21 days starts from the moment the trade is marked as Paid.

    Once you’ve received the gold, you can release the cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment. Remember that cryptocurrency transactions are final and irreversible.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    ID and address verification

    Another important aspect to consider is your ID and address verification. You must complete your ID verification and address verification to trade with gold. This verification is important to protect our cryptocurrency sellers from any fraudulent activity. Therefore, it is not possible to trade cryptocurrency for gold or vice versa without being fully verified on Paxful.

    Note: Full verification is mandatory for offers and trades that start from 50 USD.

    See our step-by-step guide on how to sell cryptocurrency and our rules for selling cryptocurrency.

  • Selling Cryptocurrency with Bank Transfers

    Bank transfers are a popular payment method on Paxful. This article will show how to sell cryptocurrency with bank transfers.

    Before trading

    Before selling cryptocurrency for bank transfers, make sure that you have your bank account set and ready to receive transactions. Find out if you have a transaction limit or geographical restrictions set on your bank account. Also, consider using a bank that can easily provide proof of transactions with all details visible on one page or pdf file.

    The required details are: 

    • Account holder’s first and last name.
    • Bank’s name and logo.
    • Transaction date, time and status.
    • Sender’s account number and full name.

    Trading 

    Searching for an offer

    The first step to selling cryptocurrency with bank transfers is to look for an offer that accepts bank transfers as payment. You’ll also need to enter the amount you wish to sell and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the buyer will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear in the trade chat. These are called trade instructions. Buyers will always ask for your bank details. Read here how you can add and store your bank details in your profile and trade chat.

    Creating an offer

    To sell cryptocurrency for bank transfers, you can also create your own offer.
    Here are a couple of tips for your bank transfer offer:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • Write clear offer terms and instructions.
    • Make it clear who will be bearing the transfer fee if any.

    After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner.

    Completing a trade

    Once the buyer has paid you, marked the trade as Paid and uploaded proof of payment, double-check if the payment has been successful on your end.

    The last step for you is to release cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here is some more information on how to sell cryptocurrency on Paxful.

     

See all 12 articles

Offers

  • How Do I Edit My Offers

    Once you make your buy or sell offer, you can easily edit the offer by following these quick steps:

    1. Go to your Classic Dashboard. Under the My Offers section, you can see a snapshot of all your current offers. Here you can view your offers in more detail and edit your offers.
    How_to_Edit_Your_Offer_Step_1.png

    2. For your Buy Offers, click on Offers to Buy. For your Sell Offers, click on Offers to Sell

    How_to_Edit_Your_Offer_Step_2.png

    3. Next, click on the Edit button, next to the View button.

    How_To_Edit_Your_Offer_Step_3_-_Edit_Button.png

    Note:

    You can also Turn Off your offers with the blue toggle button

    4. You will be taken to the first Edit Offer page. On this page, you can make changes to your payment method and other trade details. Once all your info is updated, click Next Step in the right-hand column. 

    How_to_Edit_Your_Offer_Step_3.png

    Note:

    You can always delete the offer by clicking on the delete offer button.

     

    5. After hitting Next Step, you will be taken to the second Edit Offer page. Here you can change trade pricing, offer margins, and other details. Once all the info is updated click Next Step in the right-hand column.

    How_to_Edit_Your_Offer_Step_5_-_Trade_Pricing.png

    6. After hitting Next Step, you will be taken to the third Edit Offer page. Here you can change trade instructions, offer tags, offer terms, and other details. Once all the info is updated click Update Offer in the right-hand column.

    How_to_Edit_Your_Offer_Step_6.png

    7. Once you update your offer, you will see a pop-up message confirming your updates. 

    How_to_Edit_Your_Offer_Step_7.png

    Note:

    You can also share your updated offer on your social media accounts and via email.

    That’s it! You have now successfully edited your offer.

  • What Are Trusted Offers?

    Trusted Offers come from different groups of Paxful users. These users have been verified and approved by us, and we think you’d enjoy trading with them. The list includes:

    • Power Traders
    • Corporate Accounts
    • Peer Program Members

    What does each group mean? 

    • Paxful Peer Program (Peers, Ambassadors, Associates)—Trusted and verified users who have taken an additional step to be part of the Paxful community. 
      • If you’re interested in becoming part of the Paxful Peer Program, check out the requirements and next steps here.
    • Power TradersExperienced traders who go above and beyond to provide seamless trades for their partners. 
      • Requirements and next steps to become a Power Trader can be found here.
    • Corporate Accounts—Businesses that have met the requirements and have been approved through our compliance checks. 
      • Requirements and application process can be found here.

    Note: If you’d like to see offers from only some of these groups, you can use the User Type filter on the left side of the buy or sell page:

    User_Type_Filter.png

  • Featured Offers

    What are featured offers?

    Featured offers are highlighted in the “buy” and “sell” sections of the Paxful marketplace. Our team selects a handful of offers to be featured in the marketplace for a period of time.

    Featured_Offers_-_KB_Screenshot.png

    If you see a featured offer in the marketplace, it could be from:

    • A power trader
    • A trader that we trust (has received good feedback from trade partners)
    • A trader that you’ve marked as “trusted” in the past 

    How can I get my offer to be featured?

    We’re not taking requests to feature offers right now. Keep trading safely and fairly in the marketplace and maybe your offer will be featured someday!

  • Country Restrictions on Payment Methods

    Some payment methods are only available in certain countries in the Paxful marketplace. The current restrictions can be found below:

    Payment Method Restricted Countries
    Cash App Cameroon, Ghana, India, Nigeria
    Chime Cameroon, China, Ghana, India, Nigeria
    GoBank China
    Green Dot Cameroon, China, Ghana, India, Nigeria
    Zelle Cameroon, China, Ghana, India, Nigeria
  • How can I lift a restriction on my payment method?

    In an effort to help make the marketplace a safer environment, you’ll notice that we’ve limited payment methods you can use based on your location. Unfortunately, you can't create a new offer or start a new trade with this payment method. Any of your current offers with this payment method will also be deauthorized.

    If you are temporarily living or traveling in a country where a payment method is currently restricted, but you have proof that the payment method belongs to you, please:

    1. Take a screenshot of the account that displays your name
    2. Provide proof that you are only temporarily in a restricted country, and proof of address or documentation from your country of origin
    3. Send the screenshots of the documents to our support team through the contact form. 

    Once we get that information, our team will take a look to see what we can do. 

     

  • Why Was My Offer Removed?

    Sometimes, an offer on Paxful will be removed from the marketplace because it harms the buying and selling experience for the Paxful community. 

    Here’s a short list explaining why offers are removed from the Paxful marketplace:

      • Changing the terms and instructions - Do not change the terms and instructions you agreed to with your trade partner after the trade has started. 
      • Sharing contact information - Do not attempt to communicate outside of Paxful’s trade chat with your trade partner. Giving out personal information is how fraud and identity theft start. This includes WhatsApp, Telegram, phone numbers, email, etc. 
      • Being unresponsive with your trade partners - Do not create an offer and then become unresponsive with your trade partner once the trade is initiated.
      • Being disrespectful - Do not use any profanity, hate speech, and other offensive or vulgar messaging in your offer. Paxful has a zero tolerance policy for this type of behavior. 
      • Payment method was restricted - Offers can be removed from the marketplace because the payment method selected has been restricted in your location. For more information, take a look at this article.
      • Violation of Paxful’s Terms of Service - If there’s a violation of Paxful’s Terms of Service, your offer may be removed.

     

    I understand why my offer was removed, what are my next steps?

    In most cases, you’ll receive a gentle warning about your offer and why it was removed. You’ll be expected to turn your offer on again and update the terms and instructions so it doesn’t fit the criteria mentioned above. Additional actions may be taken for severe or repeat offenses, such as being banned from Paxful or restricting the payment method. 

     

    I understand why my offer was removed and now I can’t create a new offer using the same payment method, what are my next steps now?

    Please contact our support team so we can help get this payment method reinstated for you. Our Marketplace investigations team will verify the request and ensure your account is in good standing before granting access.

     

See all 20 articles

Trades

  • Paxful Trade Bot in Telegram

    The Paxful Trade Bot is a quick and easy way to trade cryptocurrency on Paxful through Telegram without having to leave the app.

    To use the Paxful Trade Bot, you’ll need the mobile or desktop Telegram app, and a Paxful account.

    If you already have both, just follow this link and press Start.

    Warning: Be careful of similar bots posing as Paxful in Telegram. Make sure you use the link in this article when signing up, or make sure it’s the official Paxful logo (shown below) when you’re accessing the Paxful Trade Bot.

    Paxful_Trade_Bot_Info.png

    How do I buy or sell crypto through the Paxful Trade Bot?

    1. Use this link to start the bot.
      Paxful_Trade_Bot_Buy_or_Sell_Step_1.png
    2. Choose your preferred language.
      Paxful_Trading_Bot_Buy_or_Sell_Step_2.png
    3. Click the Login button and log in to your Paxful account. After that, you’ll have access to the full functionality of the bot.
      Paxful_Trading_Bot_Buy_or_Sell_Step_3.png
    4. To buy or sell cryptocurrency, click the Trade button, and then click Buy or Sell.
      Paxful_Trading_Bot_Buy_or_Sell_Step_4.png
    5. Next, you’ll select the category of the payment method you want to use.
      Paxful_Trading_Bot_Buy_or_Sell_Step_5.png
    6. After choosing a payment method category you can choose your specific payment method.
      Paxful_Trading_Bot_Buy_or_Sell_Step_6.png
    7. Once you select an offer, you’ll see the trader’s information and the offer details.
      Paxful_Trading_Bot_Buy_or_Sell_Step_7.png
    8. Enter the amount you want to buy.
      Paxful_Trading_Bot_Buy_or_Sell_Step_8.png

    Using the Paxful Trade Bot to trade is exactly the same as using the Paxful website or app. You’ll receive details from the seller, pay the seller, mark the deal as “paid”, and the seller will release the cryptocurrency to your wallet.

    How can I manage my offers through the Paxful Trade Bot?

    1. Select Trade.
      Paxful_Trade_Bot_Manage_Offers_Step_1.png
    2. Click My offers.
      Paxful_Trade_Bot_Manage_Offers_Step_2.png

    Here you can:

    • View your buy and sell offers
    • Disable and enable offers
    • Delete and create offers
    • Change offer prices
    • Subscribe to offers

     

    How do I subscribe to an offer?

    1. Select Trade and choose if you want to buy or sell.
      Subscribe_to_offers_step_1.png
    2. Select the payment method group and payment method you want to use.
      Subscribe_to_offer_step_2.png
    3. Click Subscribe.
      Subscribe_to_offer_step_3.png
    4. When an offer you’ve subscribed to becomes available, you’ll get a notification like this:
      Subscribe_to_offer_step_4.png
  • How to Avoid Chargebacks

    Chargebacks can happen with some payment methods even after a trade is done. This means that your trade partner can request their funds back, even after you received the payment. There are a few different things you can do to protect yourself from chargebacks when trading in the marketplace:

    • Chargebacks are usually related to third party payments*. If a third party payment was sent, try to get as much information as you can about the account the payment was sent from
    • Take a look at your trade partner’s feedback history before starting a trade to make sure they aren’t getting feedback about chargebacks
    • If you created the offer, add tags that indicate if you accept third party payments or not. 
      • If the user is ID verified, ask them if they are making the payment with their verified name
    • If you don’t accept third party payments and the buyer is trying to use one, ask the buyer to cancel the trade

    *Third-party payments are payments made by someone who the payment method/account does not belong to.

    If a buyer has filed a chargeback, take a look at this article to see what you can do.

  • How Do QR Codes Work?

    You can add a QR code to your Paxful account to help make your online wallet trades easier and faster. By adding a QR code, you can quickly share your online wallet details in the trade chat, or when you're creating an offer. We’ve broken down the steps on how to add and use a QR code in the Paxful marketplace:

    To add a QR code to your Paxful account:

    1. Head to the settings page of your Paxful account and click on Payment details
      QR_section_1_step_1.png
    2. Scroll down to Online Wallets and click on Add New
      QR_codes_section_1_step_2.png
    3. Next, pick your wallet name, upload the wallet URL, and give the account a nickname QR_codes_section_1_step_3.png
    4. Once you’re done, click Add
      QR_codes_section_1_step_4.png

    To edit or delete a QR code connected to your Paxful account:

    1. Head to the settings page of your Paxful account and click on Payment details
      QR_codes_section_2_step_1.png
    2. Select the online wallet you’d like to edit or delete
      QR_codes_section_2_step_2.png
    3. Click on the action you’d like to do
      section_2_step_3.png

    To upload a QR code in the chat:

    1. Once you’ve started a trade and you have a QR code linked to your Paxful account, you’ll see a mini QR code icon in the trade chat. Tap on the icon for the list of your linked online wallets
      QR_codes_section_3_step_1.png
    2. Select the QR code you’d like to use
      QR_codes_section_3_step_2.png
    3. From there, your QR code will be uploaded to the chat

    Notes:

    • If you created a sell offer with an online wallet, your QR code will automatically appear in the trade chat once the trade is started.

    • If you’re the buyer, you’ll need to click on the QR code link to visit your trade partner’s online wallet.


    To create an offer with a QR code:

    1. Start by creating your offer as you usually would—if you select an online wallet that is supported by this feature, you’ll have the option to upload your linked online wallet during the first step:
      QR_codes_section_4_step_1.png
    2. Select the online wallet you’d like to use
      QR_codes_section_4_step_2.png
    3. From there, you can continue to create your offer as usual 

    Note: If you're adding a QR code to your offer, the details will automatically be shared in the trade chat once the trade starts.

    Warning: Not all payment methods and regions are available with this feature right now.

  • Paxful Escrow

    Paxful’s escrow feature aims to ensure a fair trade experience for both parties. Paxful is a peer-to-peer cryptocurrency marketplace where people can meet and safely trade crypto using over 300 payment methods. When a trade starts, the cryptocurrency from the seller’s wallet is automatically moved into a temporary safe deposit account (escrow) where it will be held until the transaction is complete.

    So how does the escrow work?

    When a trade starts, the seller’s crypto is automatically transferred into our secure escrow. 

    Note: The amount transferred into the escrow is the trade amount plus escrow fee.

    How escrow helps cryptocurrency buyers: If you as a  buyer make the payment but the seller refuses to release your crypto, the secure escrow serves as a guarantee. The seller’s cryptocurrency will stay in escrow until our moderators step in to investigate the situation and award the cryptocurrency to the deserving party.

    How escrow helps cryptocurrency sellers: Sometimes a buyer may not be able to finalize the payment for the cryptocurrency. If you’re the seller in this case, then your cryptocurrency is safely returned back to your wallet.

    Once the payment is made and confirmed, the seller can release cryptocurrency from escrow to the buyer, and this will mark the completion of the trade. 

    escrowImage.png

    Here is more information on how you can start a dispute. Also, check how you can contact our 24/7 dedicated customer support team.

  • Paxful Trades Flow

    All Paxful trades flow in a similar way. However, you may encounter some specific cases depending on the payment method you choose. If you familiarize yourself with the process, it’ll make trading on Paxful a lot easier.  

    Buying cryptocurrency

    Find an offer on our Buy Bitcoin list. For more information on how to buy crypto see our guide.

    You can also create your own offers directly from your Paxful account. See our short guide on how to create your first offer.

    Selling cryptocurrency

    Find an offer on our Sell Bitcoin list. For more information on how to sell crypto see our guide.

    You can also create your own offers directly from your Paxful account. See our short guide on how to create your first offer.

    Note: Some payment methods on our platform have automated trade flow. Here is the list:

  • Trade Status

    Trade statuses determine the progress of your trades. 

    Each trade on Paxful may have a different status. You can see the exact status of your trades from your dashboard. There are eight statuses your trade could possibly have:

    Active funded – a trade has started, and funds have been transferred from the seller’s wallet into trade escrow.

    Paid – a buyer has marked the trade as paid. It means that a buyer of cryptocurrency is sure that he has made the payment and has actually clicked the Paid button.

    Expired – every trade has a payment window for a buyer to make a payment. When a trade is funded, but a buyer failed to mark a trade as paid, the payment window expires. This status means that a trade has been cancelled.

    Cancelled – a buyer or a seller has willingly cancelled a trade.

    Dispute open – a buyer or a seller has opened a dispute.

    Successful – a seller of cryptocurrency has released funds from the trade escrow to the buyer’s wallet.

    Awarded seller – a dispute has taken place, and cryptocurrency was awarded to the seller of cryptocurrency.

    Awarded buyer – a dispute has taken place, and cryptocurrency was awarded to the buyer of cryptocurrency.

See all 17 articles

Disputes

  • Why Did I Lose a Dispute?

    In order to keep Paxful a great and safe experience for all, we use moderators when a dispute has been placed. As a part of Paxful protocol, our moderators are the neutral judges when deciding who wins or loses a dispute.

    Below are several common reasons why a user may lose: 

    • The user did not provide the requested evidence within 12 hours of the dispute.
    • Suspicious trade activity
    • The user did not submit the trade/hash ID of the transaction
    • Buyer or Seller did not submit a PDF of their bank/online account statement that shows the transaction
    • The user provided insufficient, false, or edited evidence
    • Buyer or seller violated the other party’s offer terms and/or trade instructions.
    • User violated any of Paxful’s Terms of Service.

    Note: Some of these reasons could lead to you being permanently banned from our platform.


    What to do during a dispute?

    During a dispute, we recommend that users of both parties adhere to our Terms of Service. At Paxful, we try to be as fair and as helpful as possible, and during the process, we recommend that users be forthcoming with information in order to quickly and correctly resolve the dispute. 


    What do we ask for in disputes?

    During a dispute, we also ask for any evidence that may help the moderator make a decision. Evidence can include the following:

    • A PDF of your bank/online account statement that shows the transaction
    • A video recording/screenshot of the online wallet transaction that took place
    • The trade/hash ID of the transaction
    • Any additional screenshots that prove you completed the transaction

    For further information on what to provide in a dispute visit our Help Center page: What Information Should I Provide During a Dispute.

    Paxful understands that filing a dispute can be a frustrating experience, and we are continuously working towards solutions to make the Paxful trading experience safe and secure for all our users. If you have further questions on your dispute claims please reach out to our support team. 

    For more information on why you may have lost a dispute specifically related to gift cards, visit our page Why did I lose my gift card dispute. For more information on how to start a dispute, visit this Help Center page.

  • When Should I File a Dispute?

    There are a few instances where filing a dispute is your best option to resolve an issue. 

    As a buyer:

    • If you’ve followed the seller’s instructions, completed the payment, but the seller refuses to release the crypto
    • If you made the payment but the seller stops responding and has not released the crypto
    • If you notice any violations of the Terms of Service

    As a seller:

    • If the buyer marks the trade as “paid” but is unresponsive
    • If the buyer says they have paid you, but you did not receive the payment or there’s an issue with the payment
    • If you notice any violations of the Terms of Service

    If you’re not sure how to file a dispute, take a look at this article for a step-by-step guide.

  • What Information Should I Provide During a Dispute?

    General tips:

    The more information you provide during the dispute process, the easier our team will be able to process your dispute. We’ve put together a collection of best practices to help our team accurately process your disputes.

    When uploading evidence:

    • Make sure the image is not cut off or cropped
    • Make sure the image is clear
    • Do not alter or change the image

    What information should I provide?

    Gift card disputes:

    Buyer:
    evidence_--_gift_card_disputes.png

    • Image of the gift card with the Paxful trade chat clearly in the background (please make sure that all four corners of the card are in the image)
    • Receipts to prove that you own the gift card
    • Video recording of checking the balance of a gift card before uploading it during the trade 
    • Evidence showing you own the gift card (history from the issuer’s website, etc.)

    Seller:

    • A full screen, un-cropped screenshot that shows both the code itself and the error message received when trying to redeem

    For more information on gift card disputes, take a look at this article

    Bank transfer disputes:
    evidence_-_PDF_of_bank_statement.png

    • A PDF of your bank statement that shows the transaction
    • Video recording of transaction history (name must match the name on your Paxful account, and please show the transaction history from the day before the trade up until today)
    • Audio recording from you and the financial institution confirming the transaction

    Goods and services disputes:

    • Any evidence you have (selfie with the person you traded with, receipts, etc.)

    Online wallet disputes:
    evidence_-_online_wallet_transaction.png

    • Screenshot of the online wallet transaction that took place
    • Proof that the online wallet belongs to you (video recording of your online wallet account name matching the name on your Paxful account)

    Debit/credit card disputes:

    • Proof that your card was charged (video recording of your bank account name matching the name on your Paxful account and 10 days of transaction history and please make sure the date is visible)
    • Audio recording of the conversation between you and your card provider confirming the transaction

    Cash disputes:

    • Any evidence that you have that shows your cash withdrawal (bank statement, ATM receipt, etc.)

    Digital currency disputes:

    • The trade/hash ID of the transaction
    • Any additional screenshots that prove you completed the transaction
  • I Have an Issue with a Trade but I Can’t File a Dispute

    The best way to get it resolved is through filing a dispute. The sooner a dispute is filed, the more resources our team will have to help resolve the dispute. 

    If you’re not able to file a dispute, our team will do our best to help, but we may not be able to resolve the issue. Our team will investigate and take necessary action, if needed, to help make sure that this doesn’t happen again in the future.

    If you reach out to us about this, please send us as much information as you can, such as the trade ID, proof of ownership, evidence, details of what happened, etc. 

    Note: We will only allow this one time. We recommend taking a look at the guide we put together to help prevent issues like this in the future.

  • Why Did I Lose a Gift Card Dispute?

    As a buyer, you could lose your dispute due to any of the following reasons:

    • Not providing valid evidence requested within the time frame given to you
    • Unable to prove that you are the original owner of the gift card. We do not advise selling a card that you did not originally buy. No brokering of gift cards is allowed
    • Selling a used or invalid gift card
    • The evidence provided was insufficient 
    • A violation of the other party’s offer terms and/or trade instructions
    • Failing to provide proof of payment, not responding to the seller or otherwise being inactive in the trade after clicking "Paid" (please note that in these cases, your dispute may be decided in under 12 hours)
    • Other violations of Paxful’s Terms of Service

    Warning: Some of these reasons could lead to you being permanently banned from our platform.

    Supporting the trade of gift cards for a cryptocurrency is complicated. The guidelines we follow are to protect the Paxful community when a gift card trade is disputed.

    As a seller, you could lose your dispute due to any of the following reasons:

    • You redeemed a valid gift card and did not release the cryptocurrency
    • A violation of the offer terms and/or trade instructions
    • Suspicious trade activity
    • You provided insufficient, false, or edited evidence
    • Other violations of Paxful’s Terms of Service

    What to do during a gift card dispute?

    Paxful conducts thorough investigations to resolve gift card disputes, despite minimal support from gift card services. If you enter a dispute, you must be prepared to prove that you are the owner of the card. If you are not the original owner of the gift card, this makes proving the validity of the gift card very difficult. For this reason, sellers of cryptocurrency are highly favored in such disputes. 

    What do we ask for in gift card disputes?

    • A photo of the original gift card with your Paxful trade chat clearly visible in the background
    • A complete photo of the original receipt (no cut-offs)
    • For electronic codes (e-codes), an invoice of the original payment and video recording of your bank statement as proof of purchase
    • Proof of conversation with the gift card issuing company’s customer support
    • Any additional evidence as required by Paxful (Example: ID Verification)

    Note: Gift card disputes may take up to three weeks to resolve. Following the moderator's instructions and being responsive in the trade chat is important in resolving the dispute in a timely manner. Here’s a detailed article about the dispute process.

    As per our Terms of Service, we remind you that Paxful is not a licensed gift card vendor nor an authorized dealer of any gift card issuer - and brokering or reselling gift cards is strictly prohibited on our platform. Paxful understands that gift card disputes can be quite challenging and we are continuously working towards solutions to make the trading experience safe and secure for all our users.

  • How Do I Start a Dispute on Paxful?

    Paxful offers an opportunity for our customers to freely trade crypto with each other. Although the vast majority of the trades go smoothly and successfully, there are cases that require the intervention of a third party our moderators. On Paxful we have our own dispute system through which we settle conflicts between our users in the best way possible. This article will give you an overview of the dispute resolution process. 

    Video

    Here’s a short and informative video on the topic:

     

    Steps to start a dispute


    1. In the trade chat, click Dispute.

    Dispute1.pngThe Dispute dialog box appears.

    2. Select a dispute reason from the list and explain what happened clearly in the text box below.

    Here are the dispute options for sellers and buyers:

    • Cryptocurrency seller: Coin locking, payment issue, other.
    • Cryptocurrency buyer: Unresponsive vendor, payment issue, other.

    For more info about dispute types, see Cases to start a dispute.

    3. Click Start dispute and check your trade chat for a message from a moderator.

    Dispute2.png

    4. Provide as much evidence as you can, such as:

    • Proof of payment (transaction receipt, a screenshot of payment, video proof)
    • Proof of ownership (transaction receipt, receipt from the store of the gift cards, online receipt,
    • Operation screenshots or video recording.
    • Phone call recording of a conversation with the third party’s customer support.
    • Any additional proof as requested by our moderators.

    The dispute will be investigated by our moderators and a decision will be made based on the evidence provided by both parties. Paxful moderators resolve disputes by evaluating trade terms, offer instructions, evidence of payment, trade chat interaction, user reputation, past trading history, as well as data submitted and or collected in accordance with the Privacy Policy.

    Note: 

    • Once you have submitted a dispute request, you do not have to contact our Support. Our moderators will definitely look into your case as soon as possible and reach out to you.
    • Dispute investigation is a complicated process and may take time (up to three weeks). We are grateful for your patience and understanding.
    • Don’t flood the chat with messages as it may hold up the moderator. Wait for the moderator to join the dispute for investigation.

    How to cancel your dispute?

    If you have started a dispute but changed your mind and want to cancel it, do one the following:

    • If you started a dispute as a seller and you see that the buyer has resolved the issue from their side, click Release.
    • If you started a dispute as a buyer and you see that the issue has been resolved, click Cancel.

    Tip: To ensure the best solution possible, wait for a moderator and let them decide on how to solve the dispute.

    Reasons for losing a dispute

    If you lose a dispute, it could be for several reasons. The most common reasons are:

    • You were not able to provide clear reasons and evidence as requested by the moderator
    • The evidence you provided was not enough

    We also check the trading history of both parties to see if you were able to follow the trade instructions or offer terms of the previous trades. A decision is made only when the investigation is finalized to the moderator’s satisfaction. Read more here: Why did I lose a gift card dispute? 

    Read more on how to protect your funds from scammers in our security guide

Account Verification

Account Verification

  • How to Use Your NIN on Paxful

    Starting on July 14, 2021, users located in Nigeria are now able to use their NIN (national identification number) to verify their identity and address on Paxful.

    To use your NIN on Paxful follow the instructions below: 

    1. Select your issuing country as Nigeria and choose the option: National Identification Number (NIN) from the drop-down menu.
      NIN_KB_Step_1.png
    2. Enter your 11-digit NIN in the box provided.NIN_KB_Step_2.png

    3. Click on the “Start Verification Process” button.
      NIN_KB_Step_3.png

    4. Provide a selfie (or take a picture of yourself) to prove your identity matches your NIN.

      NIN_KB_Step_4.png

      Please ensure the following:

       - Your face is well lit and in full view of the camera
       - Don’t wear anything that might block any part of your face.
       - Follow all instructions that appear on the screen.

      5. When taking your selfie, please allow camera access as seen in the image below.
      NIN_KB_Step_5.png

      6. Take a selfie by lining up your face to the oval shown on the screen. See the image below for more details.

      NIN_KB_Step_6.png

      7. Once the image has been taken, we will verify your image and you will see the screen below.
      NIN_KB_Step_7.png8. As soon as your picture is verified and approved, you will see the image below. This means your identification and address have been verified. You are now ready to start trading!

      NIN_KB_Step_9.png

      Note:

      If your image does not pass our verification process, you will see the screen below and need to try again.

       

      NIN_KB_Step_8_-_note.png

  • Limits and Verification

    Verification is an important part of Paxful as we aim to make the trading experience on our platform as safe as possible.

    The following table lists out our various verification levels along with their corresponding benefits:

    Level Verification Needed Per Trade Limit Trade Volume Lifetime Limit Send from Wallet Lifetime Limit Receive to Wallet Lifetime Limit Conversions
    0 None $0 $0 $0 Unlimited $0
    1 Email and Phone $1,000 $1,000 $1,000* Unlimited Unlimited*
    2 ID $10,000 $10,000 $10,000 Unlimited Unlimited
    3 Address $50,000 Unlimited Unlimited Unlimited Unlimited
    4 Enhanced Due Diligence Higher than $50,000 Unlimited Unlimited Unlimited Unlimited

    * Users from countries on this list require levels 1 and 2 to sell crypto, convert crypto, and withdraw any funds from their Paxful Wallet. 

    Note: Trade limits and wallet send out limits are tracked separately. For example, you can have $500 remaining for trading, and $9,000 left for wallet send outs.

    Why should I verify my account?

    With each new level of verification, here’s a glimpse of what you’ll unlock:

    Level 1

    • Increased security on your account

    • Ability to trade and send more crypto

    • Ability to convert cryptocurrency

    Level 2

    • Increased trade and send out limits

    • Access to more payment methods

    • Ability to create your own offers

    Level 3

    • Increased trade and send out limits
    • Removal of 0.002 BTC requirement for your offers to be visible in the marketplace

    Level 4

    • Increased trade and send out limits

    Warning: 

    • Users from countries on this list require levels 1 and 2 to use Paxful wallet services and trade on our marketplace. To withdraw funds and to make any trades on Paxful, users must verify their ID.
    • In order to create an offer, you need to be ID-verified.
    • To send funds from your Paxful wallet, you need to verify your email and phone.
    • The per trade limit for a trade is calculated based on the total volume of all active trades available for your current level.  
    • Check if your country is on the OFAC grey list. In case if your country is on the list, to send funds from your Paxful wallet or to sell cryptocurrency, you need to be ID-verified.

    Here are some additional cases which may require verification. Please visit our Help Center for more information on the verification process.

  • Email Verification

    Email verification is an essential process to start trading on Paxful. It also adds a layer of security to your account for you to restore or unlock your account if needed. Here is a step-by-step guide on how to successfully verify your email.

    1. Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
      Email_verification_1.png

      The Settings page appears.

    2. Under Verify email address click Resend email
      Email_verification_2.png 
      A verification email is sent to your registered email address. 
    3. Open the email in your inbox received from noreply@paxful.com, and click Confirm Email. Your email address is verified successfully. 

    Note:

    • You can request a new confirmation email only once every 20 minutes.
    • If you do not find our email in your regular inbox, please check your Spam or Junk email folders as well.
    • If your email is verified, you can set a custom username in your Account settings. NB! This can be done only once!

    After verifying your email, we recommend you also verify your phone number and set up two-factor authentication for your account.

     

  • Phone Verification

    Before you start trading on Paxful, you must have your phone number verified. This also provides additional security to your account. For example, if your account is locked due to security reasons, you can easily unlock it if you have a phone number registered to your account. A verified phone number is also essential for two-factor authentication (2FA). Here is how you can verify your phone number on Paxful.

    Note: Before you begin, you need to verify your email first.

    1. Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
      Email_verification_1_2.png

      The Settings page appears. 
    2. On the menu on the left side of the page, click Profile.
      clickProfile.png
    3. Enter your phone number in the PHONE field and click Verify or Use a phone call instead.
      CLickVerify.png

      Note: We recommend the Verify option as the call option is not supported in all countries.

    4. a) Phone call option
      You receive a phone call with the numeric confirmation code. Listen carefully to the code and enter it in the field below and click Submit. Your number is verified.
      b) Verify (SMS) option
      You receive an SMS with the numeric confirmation code. Enter the code in the field below and click Submit. Your number is verified.
      ClickSubmit.png

      After confirming your phone number, consider activating 2FA and verifying your ID.

     

     

  • ID Verification

    ID verification elevates your trading experience to a new level. We have done our best to make this process as easy as possible for you. Here is a step-by-step guide to help you verify your ID on Paxful.

    Before you begin, please ensure that you have verified your phone and email.

    Video Guide

    Here is a short video that walks you through the verification process:

    Step 1 Open Verification Page

    1. Log in to your Paxful account, hover over your username located on the upper right of the page and click Verify Me.
      ID2.1.png
      A dialog box with the verification video guide appears. 

    2. After watching our video, click Continue verification.
      ID2.2.png
      The Verification page appears.

    Step 2 Insert Your Details

    1. Fill in the fields on the ID verification form.
    ID2.3.png

    Field Name Description
    Country your photo ID is from Select the country that issued your ID.
    Type of photo ID Select the type of ID you are submitting.

    2. Click Start verification process
    ID2.4.png
    The photo ID verification page appears. 

    Step 3 Provide ID Photo

     

    1. On the ID verification page, click Start.
    StartVerificationNew.png
    The Submit identity card page appears.


    2. Choose whether you want to take a photo of ID or to upload an existing file from your device.
    ID_verification1NEW.png

    Note:

    • Some countries may not have the ability to upload a file during the ID verification process. These users will need to take a live photo instead.
    • If you prefer to use your mobile phone, click Prefer to use your mobile?

    Take Photo

    To take a picture of your ID, make sure your document is ready and follow the instructions that appear on the screen.

    1. Click Take photo.
    TakePhotoNEW.png

    2. Click Start.
    ID2.7.png

    Warning: Give the application permission to access your device camera.


    Place your ID in the center of the screen and make sure all the necessary details are visible: 

    • your face on the document
    • document number
    • your full name

    3. Click the Camera icon to capture the image.
    ID2.7.1.png
    The image is captured and displayed on the screen. 

    4. If the image is clear, click Confirm. If the photo is not legible or if you are not satisfied with it, click Retake and try again.
    ID2.8.png

    Repeat the process once again to capture the backside of your  ID card or Driving license. In the case of a passport, simply continue to the next step.

    Upload file

    If you want to upload a file from your device,

    1. Click Upload file.
    UploadFileNEW.png
    The Upload image page appears. 

    2. Click Choose file and select a file from your device.

    ID2.10.png 

    3. Click Choose another file if you want to retry. If you selected the right file, click Confirm.
    ID2.11.jpg

    Repeat the process once again to capture the backside of your ID card or Driving license. In the case of a passport, simply continue to the next step.

    Step 4 Complete Face Verification

    The next step after submitting your ID is to complete your face verification. To verify your facial identity.

    1. On the Face verification page, click Continue.
    ID2.12.png
    Center your camera page appears.

    2. Make sure your camera is working and placed correctly. Click Continue.
    ID2.13.png

    The application activates your device camera so you can click a picture of your face.

    3. Once you are ready, click Start.

    selfiestartFinal____.png
    While clicking the picture, keep the following points in mind:

    • Look straight into the camera.
    • Make sure you are dressed decently and are not wearing glasses or hats.
    • Follow the instructions by moving your face closer to the camera.
    • Fit your face into the oval frame.

    In case of an error, click Try again. In case of success, your photo will be sent automatically to our Verification Team.
    ID2.14.jpg

    Note: If your attempt has failed, consider increasing the amount of light in the room.

    You’ll be notified about your application in just a few minutes! Check your notification inbox to find out if your application was approved or declined. You will also receive an email with the result of your verification. 

    Note:

    • There is a lifetime limit of 5 verification attempts for each user!
    • If you have not received an answer within 24 hours, it means that your document is going through manual verification. Manual verification may take more than 2 days (2-7 days).
    • Due to Coronavirus (COVID-19) pandemic, manual verification processing times may be longer than usual (3-10 days). Thank you for your patience. 

    If you have any questions or face any issues, contact us via our contact form. After completing your ID verification, feel free to verify your address as well.

     

  • What Countries Require ID Verification?

    Some users are required to verify their identity when they sign up for a Paxful account based on where they live. Users may not be able to withdraw funds or use their wallet without verifying their ID. The following countries have mandatory ID verification when creating a Paxful account:

    • Albania
    • Andorra
    • Anguilla (UK)
    • Antigua and Barbuda
    • Argentina
    • Armenia
    • Aruba (Netherlands)
    • Australia
    • Austria
    • Azerbaijan
    • Bahamas
    • Barbados
    • Belarus
    • Belgium
    • Belize
    • Bermuda (UK)
    • Bolivia
    • Bosnia and Herzegovina 
    • Brazil
    • British Virgin Islands (UK)
    • Bulgaria
    • Canada
    • Cayman Islands (UK)
    • Chile
    • Colombia
    • Cook Islands (New Zealand)
    • Costa Rica
    • Croatia (Hrvatska)
    • Curacao (Netherlands)
    • Cyprus
    • Czech Republic
    • Democratic Republic of Congo
    • Denmark
    • Dominica
    • Dominican Republic
    • Ecuador
    • El Salvador
    • Estonia
    • Falkland Islands (UK)
    • Faroe Islands (Denmark)
    • Fiji
    • Finland
    • France
    • French Guiana (France)
    • French Polynesia (France)
    • Georgia
    • Germany
    • Gibraltar (UK)
    • Greece
    • Grenada
    • Guam (USA)
    • Guatemala
    • Guernsey (UK)
    • Guyana
    • Haiti
    • Honduras
    • Hungary
    • Iceland
    • Ireland
    • Isle of Man (UK)
    • Italy
    • Jamaica
    • Jersey (UK)
    • Kosovo
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Macedonia
    • Marshall Islands
    • Mexico
    • Micronesia
    • Moldova
    • Monaco
    • Montenegro
    • Montserrat (UK)
    • Morocco
    • Nauru
    • Netherlands
    • New Zealand
    • Northern Mariana Islands (USA)
    • Norway
    • Palau
    • Panama
    • Papua New Guinea
    • Paraguay
    • Peru
    • Pitcairn Islands (UK)
    • Poland
    • Portugal
    • Puerto Rico (USA)
    • Romania
    • Russia
    • Saint Barthelemy
    • Saint Helena, Ascension, and Tristan da Cunha (UK)
    • Saint Kitts and Nevis
    • Saint Lucia
    • Saint Vincent and the Grenadines
    • Samoa
    • San Marino
    • Serbia
    • Slovakia
    • Slovenia
    • Solomon Islands
    • Spain
    • Suriname
    • Sweden
    • Switzerland
    • Transnistria
    • Trinidad and Tobago
    • Turks and Caicos Islands (UK)
    • Tuvalu
    • United Kingdom
    • United States of America
    • United States Virgin Islands (USA)
    • Uruguay
    • Vanuatu
    • Vatican City
    • Zimbabwe

    Are there any other situations where I would need to verify my identity?

    Yes—if the country you live in is not listed above, there are certain situations where you’ll be asked to verify your identity:

    • If you reach an equivalent of 1,000 USD in trade volume or wallet activity in a year, you’ll be asked to verify your ID
    • If you reach an equivalent of 10,000 USD in trade volume or wallet activity in a year, you’ll be asked to verify your address
    • You may also be required to verify your identity for certain payment methods

    What if I am in an OFAC grey list country?

    If you’re in an OFAC grey list country, you’ll be required to verify your ID to withdraw any funds or trade for any amount.

See all 16 articles

Account

Managing Your Account

  • Paxful Trader Program FAQs

    What is the Trader Program?

    The Trader Program has two levels that provide exclusive perks and benefits to users who meet the requirements. 

    What are the levels of the program?

    • Power Trader
    • Expert Trader

    What are the benefits of the Trader Program?

    Power Trader

    • Badge on your profile
    • Be the first to try new features
    • Featured offers
    • Sell offer promotion
    • Instant disputes
    • No bond requirement on gift card trades
    • Priority support

    Expert Trader

    • Badge on your profile
    • Be the first to try new features
    • Featured offers
    • Sell offer promotion
    • Instant disputes
    • No bond requirement on gift card trades
    • Priority support
    • Dedicated account manager
    • Customized fees

    What are the requirements to join the Trader Program?

    Power Trader

    • Follow our Terms of Service
    • Have an account for at least 90 days
    • Verified ID and proof of address
    • A good behavior score*
    • 250 trades every 90 days

    Expert Trader

    • Follow our Terms of Service
    • Have an account for at least 90 days
    • Verified ID and proof of address
    • A good behavior score*
    • 1,000 trades every 90 days

    *Paxful considers good behavior to be honest trading, prompt release times, keeping the trade on Paxful, etc. You can refer to our Terms of Services for more information on what is acceptable on the marketplace.

    How will I know if I’m eligible to be part of the Trader Program?

    Once you meet the requirements, we’ll send a notification to your Paxful account and we’ll send you an email.

    You can also track your progress through the Progress Bar located in your Classic Dashboard. The Progress Bar shows all of your trading activities and what you need to do to advance to the next level of the Trader Program.

    Do I have to apply to join the Trader Program?

    Nope! You’ll automatically receive the enrollment notification when you’re eligible to receive Trader Program benefits, so you won’t need to apply.

    Can I lose my Trader Program status?

    Yes. You need to continuously meet the requirements over a 90 day period to keep your Trader Program status. If you break our Terms of Services and/or compliance requirements, you may lose your Paxful Rewards privilege and eligibility.

    Questions? Comments? Feedback? Suggestions?

    You can reach out to our support team and we’ll get back to you.

  • Why is My Paxful Account Frozen or Restricted?

    To maintain safe conditions within the Paxful marketplace, we take action on accounts that violate any of our Terms of Service. These actions will have a status that restricts the usage of Paxful.

    If your account is suspended, you are restricted from using your Paxful account. 

    If your account is locked, you temporarily won’t be able to login to your Paxful account—this could be because you logged in from a new location, or we may have detected suspicious activity so it’s been locked to keep you safe. For more information, take a look at this article.

    If your account is frozen, you temporarily can’t buy or sell on Paxful and you can’t withdraw any funds. 

    If your account is on-hold, your account is restricted for a period of time for further review. After the time period expires, you can withdraw any funds in your wallet. If your account is not ID verified, you’ll be required to verify your ID before you can withdraw any funds.

    If your account is banned, you are permanently restricted from buying and selling. However, you will still be able to do a one-time withdrawal of all your funds from your Paxful account and send it to any wallet address you choose. If you’re from a country on this list, or if you have reached your wallet send out limit, you’ll be required to verify your ID before you can withdraw your funds.

    Restricted.png

    What causes account restrictions?

    Here are some of the activities that can lead to your account being restricted: 

    • Seller of cryptocurrency asking to cancel the trade after the payment was completed.
    • Conducting a trade outside of Paxful trade escrow by communicating through Telegram, WhatsApp, etc.
    • Making a chargeback or reversing the payment after it has been processed.
    • Coin locking or holding a seller’s cryptocurrency in escrow without the intention to make the payment and complete the trade.
    • Unauthorized use of gift cards, such as selling a gift card in multiple trades and selling gift cards that have already been used. 
    • Forcing or tricking a trade partner to immediately release their cryptocurrency.

    Paxful has zero tolerance for the following:

    • Using multiple Paxful accounts.
    • Using a fake identity or falsified verification documents.
    • Using Paxful from an OFAC banned country listed on this page.
    • Unauthorized use of gift cards / chargebacks / defrauding users.

    How do I remove the restriction?

    Some account restrictions such as banned and suspended are not reversible, therefore the actions are final

    However, if your account is frozen, first check your email for information, and then contact Support to figure out the next steps for appeal. 

    If your account is locked, please take a look at this article for steps on how to unlock your account.

    Warning: The quickest way to appeal a restriction of your account is by using our Contact Us form and choosing the following request type: Accessing and using my account > My account is banned, frozen, suspended, or on-hold.

  • Creating an Account on Paxful

    Your Paxful journey begins with a simple decision: whether or not to create an account. If you think that you’re ready to take the plunge into the world of crypto and financial freedom, then the next step is to create your Paxful account. Creating your account is easy and very user-friendly. Upon registering, you also get a free wallet to store the cryptocurrency you earn from trading on Paxful. 

    Here’s a Paxful school tutorial to walk you through the process of creating your account:

    To create a new Paxful account:

    1. Open a web browser and launch the Paxful webpage: https://www.paxful.com. The Paxful home page appears. 

    2. Click Create account on the top right corner of the main page.
    1.2.png
    The Create your account page appears.
    2.2New.png

    3. Complete the following fields on the signup form:

    Field Name Description Comments
    Your email address Enter your email address. Email can be changed only within the first 7 days and only in case of a typo.
    Create password Create a strong password. Your new password must :
    Be at least 6 characters long
    Have one lower case character
    Have one special character (@#* etc.)
    Have one number
    Have one uppercase character

    Note: 

    • Upon registering with Paxful, you get an automatically created username. You can create a custom username later. To set a personalized username, you need to verify your email.
    • Click I have referral code to register your referral code received from another Paxful user.


    4. Click Create Paxful account.
    4.2new.png

    Warning: Read our Terms of Service, Affiliate Program Terms of Service and Privacy Notice. By continuing you agree to Paxful's Terms of Service automatically.

    5. Complete your captcha verification.
    An activation email is sent to your email address.
    6. Go to your inbox, open the email from noreply@paxful.com and click Verify email.
    6.2new.png

    Alternatively, to confirm your email follow the procedure described in Email verification.

    Your account is registered and your email is confirmed.

    Once you have created your account, we recommend verifying your phone and identity as well to gain more trading opportunities on our platform. If you have any other questions, feel free to explore our Help Center, reach out to us via Contact Us form on our website, or send us a message on Facebook, Twitter, or Instagram.

  • My Public Profile

    Your public profile contains a summary of your account and your history on Paxful.

    Remember that your public profile is visible to other Paxful users. On your public profile, other Paxful users will be able to view the following information about you:

    • Username
    • Profile picture
    • Verification - information if your email, phone, ID or address are verified,  and you were verified as a trusted vendor.
    • Reputation - an aggregation of the positive and negative feedback that you have received on Paxful.
    • Active offers - offers you created that are currently active.
    • Your profile language
    • Number of trade partners
    • Number of trades
    • Trade volume - total BTC you’ve traded on Paxful.
    • Number of users who trust you
    • Number of users who have blocked you
    • Time elapsed since you joined Paxful
    • Last time you were online on Paxful

    As you can see, your public profile will contain all the credentials you have earned on Paxful and will help other users decide if you are a safe trade partner or not.

  • Dashboard

    Your dashboard is the hub to track all your activity on Paxful.

    The dashboard is your personalized tool for accessing all the information you need. There are 4 different dashboards on Paxful, each with its own specific uses and functions.

    Classic Dashboard

    Once you create an account on Paxful you get a free wallet and access to the Classic Dashboard. This is the general/default dashboard where you can:

    • See your active and past trades.
    • Check help pages.
    • Create and edit your offers.
    • Get an overview of your affiliates.
    • Check account activity.

    Vendor Dashboard

    This dashboard appears as soon as you create your first offer. On the vendor dashboard, you can:

    • View your active and past trades. 
    • Get an overview of your affiliates.
    • See your sales charts.
    • See offer statistics: active, deactivated offers and more.
    • View past trade survey results.
    • Create and edit offers
    • Perform additional account verification steps.
    • Request additional features from our developers.

    In general, this dashboard is useful when you want to see the statuses of all your trades and offers.

    Merchant Dashboard

    This dashboard exclusively applies to users who are using the “Paxful Pay” feature (sign up for this feature on our Paxful Pay page). On the Merchant Dashboard you can see:

    • Your sales for the last 28 days. 
    • All transactions made using the merchant link.

    Affiliate Dashboard

    This is the dashboard to track your affiliates and your affiliate commissions. 

    On this dashboard, you can:

    • View your affiliate link and share it with your friends and network.
    • Get a detailed overview of all your affiliates.
    • Check your affiliate earnings from completed trades.
    • Create unique trackable links in the ‘track ID’ section. 

    The Paxful Affiliate Program is an exciting opportunity for users to be rewarded for sharing their Paxful affiliate links with their friends and followers.

     

  • Trusted/Blocked List

    Trusting and blocking users on Paxful is an effective way for you to filter whom you want to do business with. 

    Apart from the various external indicators that can help you decide whether certain users are safe to trade with or not, you can also trust and block users based on your personal experience trading with them.

    Trusting Users 

    Trusting users you’ve had a good trade experience with, is a good way to stay connected with them. For example, if you constantly find that a user trades efficiently with you, you can then mark that user as your trusted user. In this way, their offers will be prioritized in your feed. When creating offers, there are also options where you can choose to show your offer only to your list of trusted buyers.

    Trusting users is a way to make real connections with them, but just like in real life, be careful whom you trust on Paxful.

    Blocking Users

    While trusting users is the way to build a healthy trade relationship with decent traders, blocking is for the contrary. If you’ve had a bad experience trading with someone (e.g. it wasn’t as efficient as you’d hoped for, or if you were scammed), you can block that particular user. If you block a vendor, they will not be able to see your offers on their list. Similarly, if you block a buyer, you won’t be able to see their offers on your list.

    Blocking is a way to ensure that the bad apples don’t bother you.

    To trust or block a user follow these steps:

    1. Click on the username on any page (offer list, trade chat, past trades in your dashboard, etc.)
      The user profile opens.
    2. Click Trust or Block links under the username to mark the user as trusted, or to block them respectively.

    Block_Trust1.0.png

    Note:

    • You can always undo this action later.
    • You can only block a user if you are ID verified or if you have previously traded with that user.

    To view and manage your blocked and trusted list, go to your Contact list.

    For more information on how to improve your trading experience, please read our safety tips and instructions for good offer terms.

See all 16 articles

Account Security

  • How to Enable 2FA with SMS (Text)

    To set up up 2FA with SMS (text) follow the steps below:

    Setting up 2FA with SMS:

    1. Login to your Paxful account on a different device. 
    2.  Hover over your username on the top right of the page and click  Settings_Icon_.png  Settings from the menu.
      2FA_profile_menu.png
    3. On the settings menu, click Security_Icon.pngSecurity.
      Security_Menu_.png
       
    4. On the security page, under 2FA settings, choose SMS by clicking on the down_arrow_icon.png down arrow
      2FA_Menu_.png
    5. You will then see a menu where you can click Enable 2FA via SMS.
      Enable_SMS_2FA_Screen_Image.png
    6. Once you click Enable 2FA via SMS, a menu will appear. 

    To ensure that 2FA via SMS is turned on, make sure it says Activated next to Status. Also check the toggle under Apply 2FA and next to Logging in is blue.
    2FA_via_SMS_Activated_Screen_Imae.png

    Note:

    Paxful recommends that you also enable 2FA via SMS for Sending cryptocurrency and for Releasing cryptocurrency. This allows for thorough security when logging in and trading.

    1. When all toggles are blue, you’re finished! 2FA via SMS is set up. 

     

    Note:

    To remove 2FA via SMS, hit the Deactivate_2FA_Button.png button.
    To troubleshoot 2FA with SMS visit our help center page.

     

  • How to Enable 2FA with Authy

    To set up up 2FA with Authy follow the steps below: 

    Twilio Authy Requirements:

    Setting up Authy:

    1. Login to your Paxful account on a different device. 
    2.  Hover over your username on the top right of the page and click   Settings_Icon_.png Settings from the menu.

      Paxful_Drop_Down_Menu_.png
    3. On the settings menu, click Security_Icon.pngSecurity
      Security_Menu_.png
    4.  On the security page, under 2FA settings, choose Authy
      2FA_Menu_.png
    5. Click on the down_arrow_icon.png down arrow and a QR-code appears
      2FA_Activation_QR_Menu.png

    6. Scan the QR-code with your phone by using the Authy app. A 6-digit code will appear on the app. Or you can copy the code for manual setup
      Authy_App_Image.jpg
    7. Enter the 6-digit code into the field next to the QR-code. Your code will be automatically submitted once the code is put in. 
    8. Once your code is automatically submitted, you’ll see a menu appear. To ensure that 2FA via Authy is turned on, make sure it says Activated next to Status. Also, check the toggle under Apply 2FA and next to Logging in is blue
      2FA_activated_final_.png
    9. When all toggles are blue, you’re finished! 2FA with Twilio Authy is set up.
       

      Note:

      To troubleshoot 2FA with Authy, visit our help center page.
      To remove or deactivate Authy, hit the Deactivate_2FA_Button.png button.
      Deactivating_GA_or_Authy_Menu.png

       

  • How to Set Up Google Authenticator (GA)

    To set up up 2FA with Google Authenticator (GA) follow the steps below:

    Google Authenticator Requirements:

    Setting up Google Authenticator:

    1. Once the GA app is installed, login into your Paxful account on a different device.
    2.  Hover over your username on the top right corner of the page and click Settings_Icon_.png Settings from the menu.

    2FA_profile_menu.png

    3. On the settings menu, click Security_Icon.pngSecurity.

    Security_Menu_.png

    4. On the security page, under 2FA settings, choose Google Authenticator

    2FA_Menu_.png

     

    1. Click on the  down_arrow_icon.png  down arrow and a QR-code will appear.
    2. Scan the QR-code with your phone by using the Google Authenticator app. A 6-digit code will appear on the app. Or you can copy the code for manual setup.

      2FA_Activation_QR_Menu.png

    3. Enter the 6-digit code into the field below the QR-code. Your code will be automatically submitted once you input the code.
    4. You’ll then see a menu appear. To ensure that 2FA via GA is turned on, make sure it says Activated next to Status. Also check the toggle next to Logging in is blue

    Actived_GA_2FA_Menu.png

    1. When all proper toggles are blue, you’re finished! 2FA with Google Authenticator is set up. 

     

    Deactivating Google Authenticator:

    To remove Google Authenticator, hit the "Deactivate" button in the Activated Status Menu.

    Deactivating_GA_or_Authy_Menu.png

    For information on how to troubleshoot Google Authenticator (GA) please visit our article on Troubleshooting 2FA.

  • What is 2FA?

    Two Factor Authentication (2FA) is an additional layer of security where a user provides two different authentication factors to verify themselves. 2FA is often used to protect the user's credentials, information, and any resources within the system (such as Paxful’s platform). Only the user can access their specific 2FA alert, and these alerts are sent as an SMS to the user’s phone or Google Authenticator (GA) 

    This is a secondary layer of security to safehold your account. With an authenticator, you receive a code to your device, which you will need to input to log into your account (or complete any trades).

    There are several different types of authenticators or 2FA methods you can use. The three options are: 

    • Google Authenticator (GA)
    • Twilio Authy
    • SMS

    Note:

    Although you can enable 2FA via SMS, it is not always reliable because of a prevalent hacker tactic called “SIM swapping”. This is when hackers can get a hold of your SMS messages.

     

  • How to Stay Safe on Paxful

    Safety is a big priority for us at Paxful, so we’ve put together this list of tips and tricks to help keep your account safe.

    Protect yourself in the trade

    1. Stay in the trade chat if you can.

        • Although there are times where you might need to exit the chat to finish the trade, try not clicking on suspicious links that you aren’t familiar with, especially phishing links.
        • Be cautious of users asking you to cancel a trade and to switch over to a different offer link. Keep an eye out for users that are not following offer guidelines. 
        • Don’t chat outside of Paxful’s trade chat. If your trade ends up in a dispute, our team can’t fully help to resolve the issue since it happened outside of Paxful.
        • Check that your address bar is "https://paxful.com" before entering your account details.

    2. Don't share your personal information. 

        • Don’t share contact or personal information in the trade chat—users can try to scam you on off-site trades, impersonate you, or show that you traded with them off-escrow.

    3. Identify real Paxful moderators.

        • It’s important to know that our moderators have specific chat bubbles and signatures to let you know that it’s really us. Here’s what a real Paxful moderator message will look like:

    moderator.png

    Protecting your Paxful account

    1. Two-factor authentication

        • We highly recommend setting up 2FA as soon as you create your Paxful account. You can set this up in your account settings. We love using Authy or Google Authenticator, but you can also use SMS. SMS can be a bit more risky since there are tactics (such as SIM swapping) to get a hold of someone’s SMS messages, and receiving SMS depends on your network and region.

    2. Security questions

        • It’s best to set your questions up when you create your Paxful account, but you can set them up at any time in your account settings. Be sure to pick questions and answers that you won’t forget!

    3. Active sessions

        • We recommend frequently checking out the devices you’re currently logged in to your Paxful account on. You can check this in the security tab of your Paxful account. If you don’t recognize a device, use the “x” on the page to log your Paxful account out of that device. We’d also recommend changing your password if this happens, too. 
          browser.png

    Protection measures outside of your Paxful account

    Even when you’re not logged in and actively using your Paxful account, it’s important to keep your account and systems safe. 

    1. Email and passwords

        • Creating passwords. When creating a password, be sure to use a combination of upper and lower case letters, numbers and special characters. 
        • Don’t use the same password. It’s super important to have different passwords for your email and your Paxful account. This is because hackers usually target your emails. In the worst-case scenario, if a hacker gains access to your email, they’ll be able to access the funds in your Paxful wallet. 
        • Never share your password. Be cautious of users asking for sensitive information like your password in a trade chat. The Paxful team will NEVER ask for your password or other sensitive account information. If you’re in a trade dispute and you’re asked by our moderators to provide a screenshot or a video as proof, make sure your passwords are not visible.
        • Protect your email address. Make sure you protect the email address connected to your Paxful account and don’t share it in a trade chat. Your email is a gateway to your Paxful account so be sure to keep it to yourself!
        • Be cautious of SMS messages and emails from unfamiliar senders:
          • Paxful only sends you SMS with security codes related to 2FA and phone verification.
          • Don’t interact with suspicious emails. It’s best to not open emails that look suspicious to you. 
          • Don’t give away sensitive data or click on suspicious links. For additional info, see: I received a suspicious email. Is it from Paxful?

    2. Computer health checklist 

        • Keep your systems up to date. This includes your computer, browser, and any softwares or programs.
        • Don’t download anything unnecessary. In addition to this, if you don’t know the developer or you’re not sure if you trust it, don’t download the software or program. 
        • Use officially licensed softwares. Make sure you’re using softwares that are trusted and licensed. Remember to keep these programs up to date, too. This includes antivirus, anti-malware, personal firewall programs, etc.

    3. Use secure networks

        • Make sure you’re using trusted and secure Wi-Fi and networks. Ideally, use a wired connection or a network with a password.


    Here are some great tips on how to keep your cryptocurrency safe when trading in the Paxful marketplace.

  • What Should I Do if Someone Logged Into My Account?

    If you think someone has gained access to your account or you suspect that your login details have been compromised, then you must take care of a few things even before contacting support. Enabling 2-Factor Authentication is a good way to prevent this from ever happening. But, in the case of such a mishap, here’s what you can do:

    If someone logged into your account but you still have access to it.

    Do one of the following:

      1. Usually, whenever there is a new or unexpected login on your account, we immediately notify you via email with a link to report to lock your account if you suspect intrusion. So just click the link in the email. Your account is locked immediately and all sessions are terminated. The faster you act, the higher the chances of saving your BTC. Next, contact support to restore access to your account. After, take steps to protect your account
      2. Alternatively, while logged in to your account, simply proceed with the following steps.

    Steps to protect your account:

    1. Change your password to something secure (a password that you have NOT USED on other sites or emails). Try to make your password as complex as possible, but at the same time be sure to remember it.
    2. Check to ensure that none of your other settings such as your email or phone number were changed. If they were changed to something you don’t recognize, change them back.
    3. Go to your active sessions (Settings > Security > Active Sessions) and log out all sessions by clicking the Close icon next to them.
    4. Log out of your account.
    5. Log back in using your new password.
    6. Download Google Authenticator(iPhone/Android) or Authy (Mac/Windows).
    7. Turn on 2FA on Paxful and scan the code with your phone. Remember to turn 2FA on for BOTH login and sending out as it will make your transactions more secure. We recommend using Google Authenticator or Authy over SMS 2FA as it is more secure. Just bring up the app and get the code every time you want to log in or send crypto.
    8. Set your security questions and write them somewhere. You’ll need them if you ever lose your phone and need to reset your 2FA.

    Note:

    • If the support team can trace the hacker and recover any funds, we will contact you. Hackers often cover their actions very well and it is not possible to track them down to reverse cryptocurrency transactions.
    • It is advised that you change passwords to any other accounts you have online as hackers normally gain access by getting into your email or other accounts. 

    If you can’t log in to your account:

    1. Contact support and provide all the information required by our support agents. Once it’s verified that you are the account owner, inform support that you need an ACCOUNT LOCKDOWN. Support Team will see if there is enough data to prove you are not a hacker (and will try to give you access to your own account). Once it is verified that you are the victim and rightful account owner, account access will be restored.
    2. Once you log in, secure your account immediately.

    How did this happen and how can I prevent it from happening again?

    To prevent this from happening again, we suggest that you don’t use the same password across websites and that you have 2FA with Google Authenticator enabled.

    At Paxful, we are constantly improving our security processes to keep your funds as safe as possible.

    So where did the cryptocurrency go?

    • Check your account activity to see who logged into your account. Take note of their IP address.
    • Check your wallet ledger to see the cryptocurrency address they sent your coins to.

    With the cryptocurrency address and the IP address of the thief, you have some information but it is often impossible to track them down. Our support team does not have the resources to help you investigate further because hackers often use VPNs and also due to the general anonymity of cryptocurrency. It is nearly impossible to track them down, so try your best to make your account as secure as possible.

See all 14 articles

Wallet

General Questions and Guides

  • How Does Paxful’s Travel Rule Affect Me?

    In order to comply with international regulations, Paxful is now requiring users who send out 1,000 USD or more in cryptocurrency to provide further information when trading.

    To keep you in the loop, we implemented the new travel rule for user protection and to stay up-to-date with international standards

    Why was the Travel Rule created, and where will my information go?

    The Travel Rule was created to better understand where users are sending and receiving cryptocurrency from.  

    The Financial Action Task Force (FATF), FINCEN, and other international regulatory bodies created the Travel Rule to help make your transactions more secure.

    By providing further information (as listed below), there’s less risk of sending crypto to an unknown wallet address. Furthermore, it helps companies, like Paxful, better detect money laundering and terrorist financing.

    The rule requires money service businesses to communicate when users send money from one financial institution to another. There are businesses, such as Paxful, that are called Virtual Asset Service Providers (VASPs), and they allow users to trade cryptocurrency. The new Travel Rule requires VASPs to securely gather specific information when a transaction is made between two VASPs. The gathered information is then communicated back and forth between the VASPs. 

    For further information visit Paxful’s blog article: Introducing the Travel Rule.


    Who needs to follow the new travel rule? 

    Anyone who is sending out 1,000 or more USD in cryptocurrency on Paxful to another platform will need to abide by the new travel rule and provide the appropriate information. 

    Note: If you are sending 1,000 or more USD in cryptocurrency to another Paxful user within Paxful, the Travel Rule will not apply.


    How do I follow the Travel Rule?

    A pop-up window will appear on your screen when you confirm the amount of cryptocurrency you would like to send. Keep in mind that this window will only pop up if you are sending 1,000 USD or more in cryptocurrency. 


    What information is needed to send over 1,000 USD in cryptocurrency on Paxful? 

    You need to ensure that you’re proof of address (POA) verified, meaning that your address associated with your Paxful account has been verified.

    You will also need to submit the following recipient details on a pop-up screen when it is presented to you.

    When sending to a private person, Paxful requires their information, which includes:

    • The recipient's first name
    • The recipient's surname or last name
    • The recipient’s wallet provider

     

    Note: The wallet provider is the service that your recipient is using to accept the sent funds.

    You can also submit a custom wallet provider name by choosing the option: Other. You will then be prompted to type in the custom provider name. (Reference the image below for more information.)

     

    When sending to a company or corporation, Paxful requires their information, which includes:

    • The company name
    • The company’s wallet provider 

    Note:  Similar to sending to a private person, you can also submit a custom wallet provider name by choosing the option: Other. You will then be prompted to type in the custom provider name. (Reference the image below for more information.)

     

    Once you submit your information and click the blue button, you will see the below image:

     

    How do I verify my address for the Travel Rule?

    You will need to verify your email address, phone number, address, and identity in order to comply with Paxful standards and the Travel Rule when sending out 1,000 USD or more in cryptocurrency.  Please visit our help center page on verifying your account for additional help.

  • What is a Paxful Wallet?

    To help kickstart sending and receiving cryptocurrency, Paxful gives all users a safe and free cryptocurrency wallet when they sign-up.

    The Paxful Wallet is a digital wallet where you can store your hard-earned cryptocurrency securely. Your wallet lets you see your transactions, similar to your online banking account. 

    All wallets come with a wallet address. To send and receive cryptocurrency to your Paxful Wallet, you can simply send your wallet address to other crypto users. 

     There are many varieties of wallets available, whether you’re looking for a web or mobile solution—your Paxful wallet helps get you up and running ASAP! For more information on wallet restrictions and various types of wallets, visit our glossary

    To learn how to sell and buy cryptocurrency using your Paxful Wallet visit our Help Center.

     

  • I Sent Funds to the Wrong Address. How Do I Get Them Back?

    Sometimes you may accidentally send your cryptocurrency to the wrong wallet address.

    As cryptocurrency transactions are irreversible, they can neither be canceled nor reversed once initiated. In case you end up sending the funds to the wrong person, you may have to contact them and request a refund. If you don’t know whom the address belongs to, you can’t do anything else to retrieve the funds.

    Warning: Always double-check and ensure that the address you’re sending funds to, exactly matches the address of the recipient beforehand.

Bitcoin Wallet

  • I Sent Bitcoin from My Paxful wallet But It Doesn't Appear on the Recipient's Balance

    Sometimes the Bitcoin you send from your Paxful wallet may not appear in the recipient’s wallet balance. This doesn’t mean that your funds are lost. Here are some steps for you to figure out what could have happened:

    1. Make sure you sent the Bitcoin to the correct wallet address. You can check this by going over your transaction history.
      • If the recipient’s wallet address is correct, go to the next step.
      • If you have used an incorrect address, go to this article about recovering funds sent to the wrong wallet address.
    1. Check the transaction status on Blockcypher.com or Blockchain.com
      • If you see less than three confirmations, give the transaction some more time to be processed  (this may take up to 24 hours). 
      • If you see three or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

    Note: Don't worry—if you've entered the correct recipient's wallet address, your funds will be recovered.

  • Bitcoin was Sent to My Paxful Wallet But I Don't See It On My Balance

    You may notice that the Bitcoin sent to your Paxful wallet (by yourself or a third party) isn’t showing up on your balance. This doesn’t mean that your funds are lost. Here are some steps that you can take to fix this:

    1. Make sure that the funds were sent to the correct wallet address. If they were sent from an online wallet, check the transaction history. If they were sent from an ATM, check the transaction history and the receipt.
      • If the recipient’s wallet address matches your wallet address, go to the next step.
      • If the address is incorrect, go to this article about recovering funds sent to the wrong wallet address.
    1. Check the transaction status on Blockcypher.com or Blockchain.com
      • If you see less than two confirmations, give the transaction some more time to be processed (this can take up to 24 hours). 
      • If you see two or more confirmations, go to the next step.
    1. Check your wallet page for notifications and our Twitter feed for any announcements. 
      • If you see a message on your wallet page or on our Twitter, just wait for further updates.
      • If there is no information about any technical issues, contact Support right away. Make sure you have provided us with the recipient’s wallet address and transaction ID.

    Note: Don't worry! If the sender has entered the correct recipient's wallet address, your funds will be recovered.

  • Can I Withdraw Bitcoin from Paxful Wallet to My External Wallet?

    You can easily send your Bitcoin from your Paxful wallet to an external wallet from the Wallet page. We support all major Bitcoin wallet types, however, there is an exception. 

    There are three Bitcoin address formats currently in use:

    1. P2PKH addresses which begin with the number 1.
      Example: 1BvBMSEYstWetqTFn5Au4m4GFg7xJaNVN2.
    2. P2SH addresses starting with the number 3.
      Example: 3J98t1WpEZ73CNmQviecrnyiWrnqRhWNLy.
    3. Bech32 addresses also known as "bc1 addresses" starting with bc1.
      Example: bc1qar0srrr7xfkvy5l643lydnw9re59gtzzwf5mdq.

    Bech32 is supported by the majority of software and hardware wallets, but only a few exchange platforms.

    Paxful Wallet allows withdrawals to P2PKH, P2SH, and Bech32 addresses.

    Additionally, see how to send Bitcoin from your Paxful wallet and the details of Paxful fees.

  • How to Check Bitcoin Transaction Status

    If you send Bitcoin from one Paxful wallet to another, transactions are instant. However, if you make transactions from or to an external wallet, you may need to monitor the process. Here’s how to check the Bitcoin transaction status:

    1. Look for the transaction ID. You can find it in the transaction history of the sending wallet provider or, in case of ATM, you will see it on the screen and on your receipt. It will look something like this: e2e400094he873ec4af1c0ae7af8c3697aaace9f7f56564137dd1ca21b448502s

    2. Go to https://live.blockcypher.com/ or https://www.blockchain.com/explorer and type or paste the transaction ID into the search field. You can see how many confirmations your transaction has.

      If you’re receiving BTC in your Paxful wallet, the funds should arrive after two confirmations. If you’re sending BTC to an external wallet, it usually takes six confirmations to arrive.

      This can take anywhere from 20 minutes to a couple of hours depending on how congested the Bitcoin network is.

      If your transaction says “No Transaction Found”, then the transaction never left the sending wallet. In that case, you should contact the service provider of the sender’s wallet.

    See our guide on how to deposit Bitcoin to your Paxful wallet and how to send funds from your wallet. Additionally, here’s a quick look at the Paxful fees.

    Why is a different wallet address showing up on the transaction?
    Since we use a custodial wallet, you may see a different wallet address listed on the transaction inputs, but don't worry, this is normal.

  • Receiving and Depositing Bitcoin (BTC)

    When you sign up for a Paxful account, you get a free Bitcoin wallet. With this free wallet, you also get a Bitcoin wallet address. This address is a combination of numbers and letters (both uppercase and lowercase) in no apparent sequence. 

    This address never expires, so just copy it and use it to receive Bitcoin from other wallets or Bitcoin ATMs. You can also generate a new Bitcoin address for extra privacy/security. You can create as many Bitcoin addresses as you want and use them any number of times.

    When other people send Bitcoin to this address, it goes straight into your wallet. It’s not always instant. This is because Bitcoin transactions are non-reversible and the Bitcoin network needs to confirm the transaction two times before the Bitcoin is released into your Paxful wallet. Once the Bitcoin is sent, you should get a notification saying “incoming Bitcoin at 0 confirmations” or "Unconfirmed". When that count reaches two, you should see your Bitcoin in your Paxful wallet. This can take anywhere from 20 minutes to a couple of hours depending on how busy the Bitcoin network is.

    To deposit Bitcoin to your Paxful wallet:

    1. Log in to your Paxful account and click Wallet.

    2. Click Receive under your Bitcoin wallet.
    Depositing_Bitcoin_.png

    3. From there, you can copy your Bitcoin wallet address or use the QR code.

    depositing_btc.png

    4. Enter your Paxful wallet address into the app, website, or ATM. If you have scanned the QR-code, your wallet address appears on the screen of the app or ATM automatically.
    5. Confirm sending Bitcoin to your Paxful wallet.

    Warning: Make sure that you are sending Bitcoin and not any other cryptocurrency (Litecoin, Bitcoin Cash, Ethereum, etc.). Such transactions can result in a loss of your funds.

    Note:

    • Make sure you have enough funds in the sending wallet or ATM. Be aware of the minimum BTC transaction amount.
    • Remember that the person sending the Bitcoin will bear the transaction fee. Usually, the amount you send, the amount you will be charged as a network fee, the total amount deducted from your wallet are clearly shown to you before you confirm the Bitcoin transfer.

    Wait for your BTC to arrive and start trading as soon as you are ready. You can also always check your Bitcoin transaction status.

    Additionally, see how to send Bitcoin from your Paxful wallet. If you want to start trading, check out the following guides: creating sell Bitcoin offer and selling Bitcoin.

  • Sending Bitcoin

    Paxful offers a free wallet service for Bitcoin. One of the features of this service is to enable you to send Bitcoin to both internal and external cryptocurrency wallets. To send Bitcoin from your Paxful wallet:

    1. Log in to your Paxful account and click Wallet.

    Sending_BTC_-_Step_1.png
    The Wallet page appears.
    2. Click SEND under your Bitcoin wallet.

    Sending_BTC_-_Step_2.png
    The Send from Paxful wallet dialog box appears.
    3. Enter the Bitcoin amount into BTC AMOUNT field, the recipient’s Bitcoin address into TO BITCOIN ADDRESS field, or if you’re sending BTC to another Paxful user, you can enter their username into the TO ANOTHER PAXFUL USER field and click Continue.
    Sending_BTC_-_Step_3.png
    4. Double-check the receiver’s Bitcoin address (or username) and the amount you are sending. If you have enabled 2FA for sending Bitcoin, enter your 2FA one-time password into the 2FA Code field and click Send bitcoin now.Sending_BTC_-_Step_4.png

    Your Bitcoin is sent successfully and you are redirected to the Wallet page.

    Note: To be extra sure of the transaction status, go to the Transactions tab and check your last outgoing transaction. If you made a transaction to a non-Paxful wallet, read our article on how to check transaction status for such transfers.

    Warning: If your country is in the OFAC grey list, sending Bitcoin to an external wallet requires you to verify your ID.

    To send Bitcoin to your Paxful wallet check out how to deposit Bitcoin. Also be sure to take a look at Paxful wallet fees.

     

See all 13 articles

Ethereum (ETH)

  • Ethereum (ETH) FAQs
    What is Ethereum?

    Ethereum is an open-source blockchain network where companies can build products on. Ethereum is the second largest cryptocurrency, after Bitcoin. Ethereum is also a network where ETH (Ethereum), USDT (Tether), and other cryptocurrencies transact on.

    Who can trade Ethereum on Paxful?
    All users can trade and convert Ethereum with a verified email address and phone number. However, depending on your country, you may need to verify your address to sell Ethereum. 

    For a full list of the verification status needed for Ethereum transactions, please visit this article.
    What are the fees for converting Ethereum?
    For a full breakdown of Ethereum fees, check out this article.
    Can my Ethereum transaction be cancelled or reversed?

    Unfortunately, Ethereum transactions can’t be cancelled or reversed. For more information, check out this article

    What is the minimum Ethereum I can sell, buy, or convert?
    The minimum amount you can sell, buy, or convert is 10 USD.
    How can I buy or sell Ethereum?

    To buy or sell Ethereum as you would normally buy or sell Bitcoin in the marketplace: 

    1. Head to the buy and sell pages to see a list of the current Ethereum offers
    2. You can also create your own Ethereum offers (you just need to be ID verified)
    3. You can also convert your BTC or USDT into ETH in your Paxful wallet
    How do I get my Ethereum wallet address?

    Head to the Wallet tab and click Receive in the Ethereum section.

  • Sending Ethereum (ETH)

    Sending Ethereum (ETH) from your Paxful wallet is easy! Check out the steps below to get started:

    1. Log in to your Paxful account and head to the Wallet page.
      Sending_Ethereum_Step_1_.png
    2. Click “Send” under your Ethereum wallet.
      Sending_Ethereum_Step_2.png
    3. Enter in the amount of ETH that you’d like to send and the recipient’s address. Once that’s done, hit “Continue”.
      Sending_Ethereum_Step_3.png
    4. Next, you’ll see a confirmation page. Double check that your recipient’s address is correct here! If you're sending ETH to an external wallet, you will also see the current fees associated with this transaction at this step. To learn more about this fee, check out this article. You’ll also need to enter in your 2FA code if you have it set up for this step. Once you’re ready and you’ve confirmed all of the information is correct, hit “Send Ethereum now” and you’re good to go!
      Sending_Ethereum_Step_4.png

    Notes:

    • After ETH is sent to an external wallet, the transaction needs 12 confirmations on the blockchain to be successful. You can check out the status of the transaction through Etherscan here. Just grab the transaction ID from your Paxful wallet here and enter it into Etherscan to track.
  • Receiving and Depositing Ethereum (ETH)

    If you’re looking to deposit ETH into your Paxful wallet, check out the steps below to get started:

    1. Log in to your Paxful account and head to the Wallet page
      Depositing_Ethereum_Step_1.png
    2. Click “Receive” under your Ethereum wallet
      Receive_Ethereum_.png
    3. You'll now see your wallet address here, allowing you to copy and paste the address, or you can use the QR code. Please make sure the amount you’ll be receiving is worth more than the fee! 
      Receive_Ethereum_Page.png

    Notes: 

    • If ETH is sent from an external wallet, the transaction needs 12 confirmations on the blockchain to be successful. You can check out the status of the transaction through Etherscan here. Just grab the transaction ID from your Paxful wallet here and enter it into Etherscan to track.

Tether (USDT) Wallet

  • How Can I Check the Status of My Ethereum (ETH) or Tether (USDT) Transaction?

    When you send ETH or USDT from one wallet to another, you can check the status of the transaction through Etherscan for ETH and Ethereum based Tether (ERC-20), and Tronscan for Tron based USDT (TRC-20). Check out the steps below to get started:

    Each transaction has a transaction ID (also known as a transaction hash). The IDs generally look like a bunch of random numbers and letters and looking something like this:

    • 0x931d387731bbbc988b312206c74f77d004d6b84

    To find your transaction ID in your Paxful wallet:

    1. Log in to your Paxful account and head to your walletusdt_send_out_step_1.png
    2. Scroll down to your Tether or Ethereum transactions at the bottom of the page and select “all transactions” to see your full transaction historyusdt_send_out_step_2.png
    3. Once you find the transaction you’re looking for, copy the transaction IDusdt_sent_stp_3.0.png

    Once you have the transaction ID:

    1. Head over to Etherscan.io or Tronscan.org
    2. Paste in the transaction ID
    3. From there, you can track your transaction. It usually takes 12 confirmations (it can take up to 30 on some platforms) for your transaction to complete, so hang tight! 


    For more information on sending USDT, take a look at this article.

  • Receiving and Depositing Tether (USDT)

    If you’re looking to deposit USDT into your Paxful wallet, check out the steps below to get started:

    1. Log in to your Paxful account and head to the Wallet page.Send_-_Step_1_-_Final.png
    2. Click “Receive” under your Tether wallet.
      Receiving_Tether_screen.png
    3. You'll now see your wallet address here, allowing you to copy and paste the address, or you can use the QR code. Please make sure the amount you’ll be receiving is worth more than the fee!
      Receiving_Tether_Wallet_Address_Screen.png

    Notes:

    • Please do not send any funds other than ERC20 Tether on the Ethereum network to your Tether wallet. Your wallet cannot receive USDT from other networks such as Tron (TRC20).
    • After USDT is sent, the transaction needs 12 confirmations on the blockchain to be successful. You can check out the status of the transaction through Etherscan here. Just grab the transaction ID from your Paxful wallet here and enter it into Etherscan to track. 
    • If you have an old Tether address, you'll be charged a network fee when you use it to deposit Tether. You can avoid that fee by using your new Tether address.
  • Sending and Withdrawing Tether (USDT)

    Sending Tether (USDT) from your Paxful wallet is easy! Check out the steps below to get started:

    1. Log in to your Paxful account and head to the Wallet page.Send_-_Step_1_-_Final.png
    2. Click “Send” under your Tether walletSend_-_Step_2_-_Final.png
    3. Enter in the amount of USDT that you’d like to send and the recipient’s wallet address. You have two options here: send USDT via the Tron network, or via the Ethereum network. These networks have different fees, which you’ll see listed at this step. Once that’s done, hit “Continue”.
      Send_Tether_Choose_Network.png
    4. Next, you’ll see a confirmation page. Double check that the recipient’s wallet address is correct. Once you’re ready and you’ve confirmed all of the information is correct, hit “Send Tether now” and you’re good to go.new_send_step_4.png

     

    Notes:

    • After USDT is sent, the transaction needs 12 confirmations on the blockchain to be successful. You can check out the status of the transaction through Etherscan (for Ethereum USDT)  here and Tronscan (for Tron USDT) here. Just grab the transaction ID from your Paxful wallet here and enter it into Etherscan or Tronscan to track.

    Warning: If you are in an OFAC grey country, you’ll need to be ID verified to send funds out of your Paxful wallet.

  • Tether (USDT) FAQs
    What is Tether?
    Tether (USDT) is a stablecoin that is worth around 1 USD. The rate can fluctuate a bit, but it's a 1:1 representation of 1 US dollar on the Ethereum blockchain.
    Who can trade USDT on Paxful?
    All users can trade and convert USDT with a verified email address and phone number. However, depending on your country, you may need to verify your address to sell USDT. 

    For a full list of the verification status needed for USDT transactions, please visit this article.
    What are the fees for converting USDT?
    For the full breakdown of USDT fees, check on this article.
    Can my USDT transaction be cancelled or reversed?
    Unfortunately, transactions on the blockchain can’t be cancelled or reversed. For more information, check out this article.
    What is the minimum USDT amount I can sell, buy, or convert?
    With Paxful, the minimum amount you can buy, sell, and convert is 10 USDT.
    How can I buy or sell USDT?

    You can buy or sell USDT the same way as you would buy or sell Bitcoin in the marketplace! 

    • Head over to the buy and sell pages to see a list of the current USDT offers. 
    • You can also create your own USDT offers (just make sure you’re ID verified!).
    • You can also convert your BTC and ETH into USDT in your Paxful Wallet. Check out this article for more information.
    How do I get a USDT wallet address?
    Just head to your Paxful wallet and click on “Receive” under Tether to get your USDT address. You can also check out our Receiving and Depositing Tether article for more information.
     
  • USDT Tron

    Transaction fees on blockchain can get expensive and are sometimes unpredictable. These fees are called Network fees and do not go to Paxful, they go to the blockchain networks to make sure your funds are safe.

    Luckily, the fees in modern blockchains are lower than the fees in the older blockchains (such as Bitcoin and Ethereum). Paxful does its best to give users the option to save on fees.

    What USDT does Paxful support?

    For USDT (Tether USD) we allow two send out options from your Paxful Wallet: Ethereum (ERC-20 USDT) and Tron (TRC-20 USDT).

    What are the fees associated with Tron USDT send outs?

    Network fees are $0 when you send Tron based USDT from your Paxful Wallet. However, you will have to pay the Paxful Wallet fee. Check out this article for more information on our fees.  

    Which network does my wallet / exchange accept? 

    Typically you can see that in the ‘Receive’ or ‘Deposit’ screen within your wallet. Look for either Ethereum (ERC20) USDT or Tron (TRC20) USDT. If you are given a deposit address, you can easily spot the Ethereum address by the ‘0x’ in the beginning, while Tron addresses start with a capital ‘T’.

    Note: Make sure your wallet/exchange supports USDT transfers. Please never withdraw money directly to ICO addresses or services not designed to accept USDT.

    What if I want to send USDT to another Paxful user?

    You can still send funds to another Paxful Wallet by using a Paxful username or wallet address. There is no network fee for internal transfers (you have 1000 USD worth of free internal transfers each month).

    I want to withdraw the funds to my own wallet, what software should I use?

    Your funds are safe in your Paxful Wallet, but if you want to keep USDT in your own wallet, you can find the software for your desktop or mobile device here:

    Ethereum Wallets - https://ethereum.org/en/wallets/ 

    Tron Wallets - https://tron.network/wallet 

    Why won’t my transaction go through?

    Make sure you copied the address correctly. Keep in mind that addresses are case sensitive. Also make sure your address is either Ethereum USDT (starts with ‘0x’) or Tron USDT (starts with ‘T’). 

    If you’re still running into issues, feel free to reach out to our support team.

Lightning

  • Lightning

    What is Lightning?

    The Lightning Network is a system built on top of the Bitcoin network that allows users to transfer BTC in a matter of seconds with low fees.

    When sending or receiving BTC via Lightning on Paxful, your Paxful BTC Wallet will be used and you can use that BTC to do everything you already do on the platform.

    Note: Lightning is only available on Paxful's web version, but we're working on getting it on the mobile app soon!

    What is Lightning used for?

    Lightning is supported by many BTC wallets and exchanges and is usually used to send small amounts of Bitcoin (also known as micropayments).

    How do I send BTC on Paxful using the Lightning Network?

    1. First you’ll need a Lightning invoice—you can create this in the wallet you’re sending BTC to, or the wallet owner can generate it for you. Make sure that this app or exchange supports Lightning transactions.
    2. Head to the Lightning tab of your Paxful Wallet.
    3. Select Send.
    4. Paste the invoice you received or scan the QR code.
    5. Confirm the amount you’re sending and click Pay. 
    6. Your transaction will be processed in seconds. Please keep in mind that transactions made on the Lightning Network cannot be reversed.

    How do I receive BTC on Paxful using the Lightning Network?

    1. Head to the Lightning tab of your Paxful Wallet.
    2. Click Receive and enter the amount you’d like to receive.
    3. Share the invoice with the wallet you’d like to receive the payment from, or scan the QR code.
    4. Once the transaction is initiated, you’ll receive your BTC in seconds—no need to wait for confirmations, all transactions are final.

    What are the fees associated with Lightning?

    When you send BTC using the Lightning Network on Paxful, you’ll be charged a 1% fee on the amount of BTC you’re sending. Paxful doesn’t charge a fee for receiving BTC via Lightning.

    Where did the funds from my Lightning transaction go?

    If you received funds from a Lightning transaction, they will be added to your Paxful BTC Wallet balance. Any time you use the Lightning Network to send and receive funds with your Paxful Wallet, your BTC wallet will be used.

Converting Cryptocurrency

Converting Cryptocurrency

  • What is Transfer to Bank? How do I use it?

    What is Transfer to Bank?

    Transfer to Bank is a Paxful product that lets you convert Bitcoin into ZAR (South African Rand) and transfer the changed currency into your bank account. 

    This functionality allows users to have better access to digital currencies and it further helps users seamlessly integrate their crypto needs into their everyday lives. 

    How does it work?  

    Transferring your crypto to your account can be done in five easy steps. Keep reading to see how you can use the functionality. 

      1. Start from the Paxful home page and head to your Wallet

        Transfer_to_Bank_KB_Step_1.png
      2. Within your Wallet, hit the tab Transfer to Bank 

        Transfer_to_Bank_KB_Step_2.png
      3. Then decide how much crypto you would like to exchange and transfer to your bank account. You will also be able to see how much ZAR you’ll be receiving.

        Transfer_to_Bank_KB_Step_3.png

        Note:

        Keep in mind that there is a flat fee of 60 ZAR associated with each transfer.

      4. After you confirm the amount, you will have to input the following information: 
        - Your full name
        - Your bank’s name
        - Your account number
        - Your branch code


        Transfer_to_Bank_KB_Step_4_.png

      5. You will be asked to review the amount of ZAR you want to transfer to your bank account.
        Transfer_to_Bank_KB_Step_5.png

        Note:

        You will be asked to enter a 2FA code for security purposes. To ensure you have 2FA set up properly, visit our help center article.

      6. That’s it! Once you have successfully transferred the amount, you’ll see the confirmation page below.

        Transfer_to_Bank_Step_6.png

    Note:

    Transfers are processed between 10:00am - 11:00am SAST and 3:00pm - 4:00pm SAST. Deposits made after 4:00 pm SAST will be processed the following day. If you post a transaction between these times, and you don’t see your transaction posted on Paxful, we recommend you reach out to our support team

    See the image below on what a posted transaction should look like: Transfer_to_Bank_Step_6_note.png

  • Converting Ethereum FAQs

    How do I convert Ethereum?

    To convert your Ethereum:

    1. Log in to your Paxful account and head to the Wallet page
      Converting_ETH_Step_1.png
    2. Tap on the three dots under Ethereum
      Converting_ETH_Step_2.png
    3. Select the cryptocurrency you’d like to convert your ETH to
      Converting_ETH_Step_3.png
    4. Enter in the amount of ETH you’d like to convert and click Convert
      Converting_ETH_Step_4.1.png
    5. Double check that the amount looks correct and click Convert again
      Converting_ETH_Step_5.png

    FAQs

    What is the minimum amount of ETH I can convert?

    The minimum amount of ETH you can convert is the equivalent to 10 USD.

    What are the fees associated with converting ETH?
    You can check out the full list of fees here.
    Can I convert crypto on my Paxful mobile app?

    Right now, the option to convert crypto is not available on the mobile app.

    My conversion wasn’t successful. What should I do?

    Some conversions will go through after a few seconds so hang tight! If your conversion is successful, you’ll see a green banner to let you know. If your conversion is unsuccessful, your funds should return to your account within a few minutes. Once the funds have returned, you can try the conversion again. 

    My conversion wasn’t successful, and the funds are reserved for conversion or appear to be lost. What should I do?
    Let us know the transaction ID associated with your conversion and our support team will take a look.
  • Converting Bitcoin to Tether

    You can convert your BTC into USDT on Paxful. USDT or Tether is a stablecoin which means you can store your Bitcoin in a cryptocurrency that is not affected by the volatility in the price of Bitcoin. This article will guide you on how to convert your Bitcoin to Tether.

    1. Login to your Paxful account and click Wallet.

    Click-wallet-new.png

    The Wallet page appears showing your Bitcoin and Tether wallets.

    Tip: You can also use the tour guide feature in the top right corner of your Paxful wallet for a full breakdown of how it works.

    TourGuide2NEW.png

    2. On your Bitcoin wallet, click Convert.

    CLickCOnvertBitcoinNew.png

    The Convert Bitcoin to Tether dialog box appears.

    3. Enter the amount of BTC you want to convert in the field provided and click Convert.

    Note:

    • Once you enter the amount in BTC, the amount you’ll receive in USDT appears under the BTC field.
    • This amount includes all other fees and charges alongside Paxful’s fees. There may be additional fees charged by the Hedging Counterparty and/or third parties.
    • You can convert any amount between 10 USDT and 10,000 USDT from your available balance.
    • You can also choose to convert a fixed percentage of your available balance by clicking 25%, 50%, or 75%. Or you can click Max to convert all your available BTC as long as it falls within the upper limit of 10,000 USDT.

    4. Double-check the amount you are going to convert and click Convert one more time.

    Your Wallet page appears with the updated amounts.

    Note:

    • You can also check how much crypto you’ve converted over time by viewing your transaction history:transaction_history.png

    Here are our guides on how to verify your identity and how to convert Tether to Bitcoin. Also, check out our Tether (USDT) FAQs, tips for buying Bitcoin, and our rules for selling Bitcoin.

     

  • Converting Tether to Bitcoin

    You can convert your BTC into USDT on Paxful. USDT or Tether is a stablecoin which means you can store your Bitcoin in a cryptocurrency that is not affected by the volatility in the price of Bitcoin. This article will guide you on how to convert your Tether to Bitcoin. 

    Note:

    Warning: Don’t send USDT (Tether) to your Paxful BTC wallet. You’ll lose any money you send and you can’t recover them.

     

    1. Login to your Paxful account and click Wallet.

    Click-wallet-new.png

    The Wallet page appears showing your Bitcoin and Tether wallets.

    Tip: Use our tour guide to familiarize yourself with our wallet.

    TourGuide2NEW.png

    2. On your Tether wallet, click Convert.

    CLickConvertTether_NEW.png

    The Convert Tether to Bitcoin dialog box appears.

    3. Enter the amount of USDT you want to convert in the field provided and click Convert.

    Note:

    • Once you enter the amount in USDT, the amount you’ll receive in BTC appears under the USDT field.
    • For the list of fees, check out this article
    • You can also click the percentage numbers to convert 25%, 50%, or 75% of your available USDT balance, or click Max to convert all your available USDT.

    4. Double-check the amount you are going to convert and click Convert one more time.

    Your Wallet page appears with the updated amounts. 

    Note: You can always check how much crypto you’ve converted in the past by visiting your transaction history.

    Here are our guides on how to verify your identity and how to convert Bitcoin to Tether. Also, check out our Tether (USDT) FAQstips for buying Bitcoin, and our rules for selling Bitcoin.

  • Converting Tether FAQs

    You can convert your BTC into USDT on Paxful. USDT or Tether is a stablecoin which means you can store your Bitcoin in a cryptocurrency that is not affected by the volatility in the price of Bitcoin. This article will answer some of the important questions you may have on this topic.

    Note:

    • Currently, an option to convert cryptocurrency is available for a limited number of users only.
    • You need to verify your ID to be able to convert Bitcoin to Tether. 
    Why would I want to convert my BTC to USDT?
    Converting Bitcoin into Tether gives you an opportunity to store your funds in the form of a stablecoin, which helps you eliminate the effect of market volatility and fluctuations in the price of Bitcoin.
    How to convert Bitcoin to Tether?
    Check out our step-by-step guide here.
    How to convert Tether to Bitcoin?
    Check out our step-by-step guide here.
    Can I withdraw my USDT from Paxful wallet?
    Yes! Check out this article for a step-by-step guide on how to withdraw your USDT. 
    Can I deposit USDT to my Paxful wallet?

    Yes! Check out this article to learn how to receive your USDT address.

    Can I trade Tether on Paxful?
    Yes—you can trade Tether in the marketplace. Check out the buy and sell pages for the list of current offers.
    What are the fees for converting BTC to USDT?
    For the full list of fees, take a look at this article
    What is the minimum and the maximum amount of BTC I can convert into USDT?
    You can convert a minimum of 10 USDT and a maximum of 10,000 USDT worth of Bitcoin per transaction. 
    Is it possible to convert my USDT to BTC? If so, what are the fees?
    Yes, you can convert USDT to BTC in your Paxful wallet at any time. For the list of fees, take a look at this article
    What happens if I send USDT to my Paxful wallet?
    Please don't send USDT (Tether) to your BTC wallet. You’ll lose any money you send and you can’t recover them. If you have the ability to deposit USDT to your Paxful account, make sure you send it to your USDT wallet address. Additionally, please don't send OMNI USDT to your Tether (USDT) wallet as they are not compatible.
    Can I convert crypto on my Paxful mobile app?
    Currently, the option to convert is not available in the Mobile Wallet. Please use the web version on your mobile instead.
    My conversion wasn't successful. What to do?
    Some conversions will go through after a few seconds so hang tight! If your conversion is successful, you’ll see a green banner to let you know. If your conversion is unsuccessful, your funds should return to your account within a few minutes. Once the funds have returned, you can try the conversion again. 
    My conversion wasn't successful, and funds are reserved for conversion or appear to be lost. What to do?
    Please let us know the transaction ID associated with your conversion and our support team will take a look.

    Here’s our guide on how to verify your identity. Also, check out our tips for buying Bitcoin and our rules for selling Bitcoin.

     

Rewards Program

Rewards Program

  • Rewards Program FAQs

    The Paxful Rewards Program has two different parts: the Trader Program, and the Peer Program. Each of these programs come with different benefits and have different requirements to be approved. 

    Here’s a break down of what makes up the Paxful Rewards Program:

    Benefits

    Each of our programs have a series of levels that come with different benefits. 

    Trader Program

    Power Trader

    • Badge on your profile
    • Be the first to try new features
    • Featured offers
    • Sell offer promotion
    • Instant disputes
    • No bond requirement on gift card trades
    • Priority support

    Expert Trader

    • Badge on your profile
    • Be the first to try new features
    • Featured offers
    • Sell offer promotion
    • Instant disputes
    • No bond requirement on gift card trades
    • Priority support
    • Dedicated account manager
    • Customized fees

    Peer Program

    Peer

    • Earn 5 USD in BTC per referral
    • Affiliate earnings
    • Priority support
    • Badge on your profile
    • Exclusive giveaways
    • Paxful branded merchandise

    Ambassador

    • Earn 5 USD in BTC per referral
    • Affiliate earnings
    • Priority support
    • Badge on your profile
    • Exclusive giveaways
    • Paxful branded merchandise
    • Dedicated account manager
    • Be the first to try new features

    Associate

    • Earn 5 USD in BTC per referral
    • Affiliate earnings
    • Priority support
    • Badge on your profile
    • Exclusive giveaways
    • Paxful branded merchandise
    • Dedicated account manager
    • Be the first to try new features
    • Earn 150 USD in BTC every month

    Requirements

    Peer Program

    If you’re interested in becoming part of the Peer Program, you’ll need to:

    • Fully verify your Paxful account
    • Fill out an application

    Trader Program

    If you’re interested in joining the Trader Program, you’ll automatically be enrolled when you meet these requirements:

    Power Trader

    • Follow our Terms of Service
    • Have an account for at least 90 days
    • Verified ID and proof of address
    • A good behavior score*
    • 250 trades every 90 days

    Expert Trader

    • Follow our Terms of Service
    • Have an account for at least 90 days
    • Verified ID and proof of address
    • A good behavior score*
    • 1,000 trades every 90 days

    *Paxful considers good behavior to be honest trading, prompt release times, keeping the trade on Paxful, etc. You can refer to our Terms of Services for more information on what is acceptable on the marketplace.

    Can I be a part of both programs?

    Yes! You can be part of both the Trader Program and the Peer Program at the same time.

    You can learn more about the Trader Program here and the Peer Program here.

    How can I keep track of my progress?

    You can track your progress through the Progress Bar located in your Classic Dashboard. The Progress Bar shows all of your trading activities and what you need to do to advance to the next level of the Peer Program or Trader Program.

Mobile Wallet

Mobile Wallet

  • Paxful Mobile Wallet

    The Paxful Mobile Wallet is out both for Android and iOS. The Paxful Wallet App makes it easy to send, receive, and store crypto with your own personal mobile cryptocurrency wallet. The crypto Wallet App is also the ultimate companion tool to Paxful, one of the world’s biggest peer-to-peer cryptocurrency marketplaces.

    Use the Paxful wallet to:

    • Send and receive crypto in your own private cryptocurrency wallet that lets you transact with anyone at any time, anywhere.
    • Safely store your hard-earned crypto and check your balance in real-time.
    • Track your open trades on Paxful so you know the current status of your most recent transactions as you buy and sell cryptocurrency.
    • Share your cryptocurrency wallet address or QR code with other traders and friends.
    • Personalize your Paxful wallet profile so people you transact with know it’s you.
    • Get updated crypto-to-fiat conversion rates at your convenience. 

    So, are you ready to send, receive, and store your cryptocurrency in a more effective, smarter, and faster way? Download the Paxful Wallet now from Google Play Store or App Store to put the power of Paxful in the palm of your hand!

     

  • Mobile App: Issues and Solutions
    What Are the Steps for Basic Troubleshooting?
    This is a solution for the majority of possible issues related to the Paxful app:
    • Restart your app.
    • Make sure you are connected to the internet (do a speed test to confirm). 
    • Make sure the app is of the latest version. Please open the app in the Google Play Store or in the App Store and download the updates if any.
    How to Set Up a Fingerprint?
    Fingerprint can be enabled on the Account tab in the Security section:
    • iOS fingerprint option should be enabled on a device first. If fingerprint recognition fails more than 3 times - a pin will be required.
    • Android devices should support the fingerprint option and it should be activated in device settings. As standard, there is no limit for attempts. If the fingerprint scan is not working, just close the window and use a pin instead.
    How to Solve the Sign-in Issue?
    Sign in issues:
    • There is an option on each password field to show the password. Please check if you are entering the right password.
    • Some issues might be because you use an old version of the app. System forces time to update to the latest versions, but still no 100% hit. Please open the app in the Google Play Store or in the Appstore and download the latest version.
    • Antibot-solutions that we use might block users if some suspicious activity was detected on the device, network, region, etc. In case if you have tried all previous steps, please contact us to investigate your specific case.
    How to Solve Issues Related to ID Verification?
    Make sure you have allowed access to your device camera. For more information on the possible verification issues, click here.
    How to Solve the 2FA Issue?
    Read about the possible solutions for any issues related to 2FA here.
    How to Contact Support?
    If following our basic troubleshooting steps wasn't successful, don't hesitate to contact our support team.

Partnership

Paxful Peer Program

  • Paxful Peer Program FAQs

    What is the Paxful Peer Program?

    The Paxful Peer Program is an international entrepreneurship program where aspiring crypto professionals dedicate themselves to support Paxful and other crypto enthusiasts through ground support, marketing efforts, and social events, all while getting rewarded by Paxful!

    The Paxful Peer Program has three levels that recognize success and offers a growth path for each peer. The three levels are:

    • Level 1 - Peers
    • Level 2 - Ambassadors
    • Level 3 -  Associates

    As Peers meet the requirements of each level, they’ll get rewarded and promoted to the next level.

    What are the Peer/Ambassador/Associate Badges?

    Having badges can help boost your trading credibility. Badges help you stand out from other users in the marketplace. Traders will know that you’re part of the Paxful Peer Program and be more likely to trade with you.

    What are the different levels of the Paxful Peer Program?

    The Paxful Peer Program has 3 different levels. When you show high performance and meet the requirements, you can move up to the next level. Here’s what you need to do for each level:

    • Paxful Peer: Peers need to sign 7 verified affiliates by promoting Paxful to their audience and increase trading volume. Peers will spread the word about Paxful to as many other crypto enthusiasts as possible. They know all about trading on Paxful and they’re ready to share Paxful with their audience.
    • Paxful Ambassador: Ambassadors need to be fully verified on Paxful and sign at least 20 affiliates. Usually, Ambassadors have a healthy trading volume and know how to promote Paxful to their audience.
    • Paxful Associate: Associates are the highest rank of the Peer Program. As an Associate, you are an experienced mentor and expert of the Paxful platform and you’ve signed at least 100 affiliates. Associates are crypto influencers in their community and they know the ins and outs of Paxful.

    What are the benefits of becoming a Paxful Peer?

    Level 1: Peer
    • 5 USD in BTC for every new ID-verified affiliate who complete at least one trade, you will sign up with your affiliate link or code
    • Affiliate earnings - Earn commissions every time an affiliate buys or sells Bitcoin. To read more about Affiliate program, please visit: https://paxful.com/bitcoin-affiliate-program 
    • Paxful branded merchandise - Paxful goodies for you and those you bring on board
    • Priority support - your inquiries and disputes will be resolved swiftly
    • Badge on your profile - Peer badge on your Paxful profile for others to see that you’re a trusted trader
    • Regular exclusive giveaway campaigns for Peers and their affiliates
    • Chance to be featured on Paxful blog and Paxful social media channels
    • Additional bonuses - We have tons of extra bonuses for all your hard work to keep you motivated
    Level 2: Ambassador
    • Peer Benefits - Ambassadors will keep all of their Peer level benefits
    • Badge on your profile - Ambassador badge on your Paxful profile for others to see that you’re a trusted trader
    • Account management - A dedicated account manager to answer all your questions
    • New features and products - Chance to try first new Paxful products and features
    Level 3: Associate
    • Ambassador benefits - Associates will keep all of their Ambassador level benefits
    • Badge on your profile - Associate badge on your Paxful profile for others to see that you’re a trusted trader
    • $150 in BTC every month only if affiliates bring in a considerable amount of revenue and/or trading volume per quarter, as determined in Paxful’s sole discretion:
      • Either affiliates’ trading volume per quarter should be ≥ $50,000
      • Or affiliates’ revenue per quarter should be ≥ $2,000

    If an Associate can’t bring active affiliates to Paxful, and these affiliates won’t manage to meet the requirements above, the Associate won’t receive $150 in BTC monthly.

    What kind of content can I post on social media?

    • Retweet or repost content from Paxful’s official Facebook, Twitter, and Instagram accounts
    • Create your own content using the hashtags #paxful and #PaxfulPeer
    • Use your affiliate link (you can find it on your affiliate dashboard) to share with your new affiliates
    • Promote yourself as a member of the Peer program, Paxful, and its new features and updates, to be an advocate of Paxful on your social media channels
    • Your selected posts will be reposted by Paxful Peer Program accounts

    Note: 

    • Digital assets such as banners and graphics for social media content will be provided to Peers, Ambassadors and Associates
    • Photoshoot sessions will be held in your countries IF needed/required

    Peer Program Application Checklist:

    How can I be part of the Peer Program?

    1. Fill out the application form here with the required information to apply.
    2. Once you’ve successfully applied and passed the initial screening, someone will get in touch with you via email and invite you for a 15-minute interview. We’ll assess your knowledge about the program and the role you are applying for. During this time, you can share your experiences, plans, and it’s your chance to ask us any questions.
    3. After the interview, we’ll review your application and only if your application is eligible, we will contact you within 2 weeks. Once you pass the interview and internal review process, you’ll officially become a #PaxfulPeer and we’ll start the onboarding process!

    Interview based questions:

    • What opportunities can I gain if I join the Peer Program? What are the activities we will be expecting once we become a Peer?
    • You’ll be able to engage with your co-Peers and with the Paxful employees in Telegram.
    • You’re free to share your ideas and plans to help the Peer Program
    • You get to participate in exclusive campaigns and contests that we hold for Peers
    • You can attend, host, join and participate in webinars and events that Paxful holds

    How do I complete my KYC verification?

    Check out this video on how to complete KYC verification.

    Do we receive training, manuals, tools, guides, etc. once we get onboarded as a Peer?

    As part of the Paxful Peer Program, you receive the following:

    • The tools needed to manage your community of entrepreneurs through our Affiliate dashboard
    • A personal affiliate link to share via email or social media
    • Statistics for the users you have brought onboard
    • Overview of users based on their ID verification status
    • Ability to track affiliate links and identify successful campaigns

    What are the monetary benefits of joining the Peer Program? How do Peers get paid?

    Peers, Ambassadors, and Associates will receive the following:

    • Affiliate program earnings: Earn commissions every time one of your affiliates buy or sell Bitcoin.
      • *They are automatic and you can immediately see them on your wallet.
    • $5 for every new affiliate: $5 for you and every ID-verified user you bring on board when they complete their first trade. The more affiliates you bring to Paxful, the more BTC you receive!
      • *Payments will be made once, every first week of the following month. 
    • Associates will receive a $150 monthly compensation, only if affiliates bring in a considerable amount of revenue and/or trading volume per quarter, as determined in Paxful’s sole discretion.

    Can a Paxful Peer become a Paxful employee/has the chance to join the Paxful team?

    Upon availability of open positions and your performance as an Associate, we may offer you a full-time position at Paxful.

    Can I become a Paxful Peer if I'm a student?

    Yes, students over the age of 18 can become a Paxful Peer.

    How do I acquire new affiliates, get them verified, and start trading?

    • Try to show your prospects how to trade, if it’s not possible to face to face, try teaching them online.
    • Motivate your affiliates  to join our country-based Telegram communities. The full list of these communities you can find here: https://paxful.com/community. Let them know you’ll each receive 5 USD.
    • Use your social media. Tell the world you are a #PaxfulPeer.

    Can I make the first trade with my affiliate to teach them how to use the platform?

    Unfortunately no, you can’t be your affiliate's first trade partner to qualify them to receive 5 USD in BTC. Members of the Peer Program and their affiliates will receive 5 USD in BTC as soon as the affiliate completes a trade with anyone other than the member of the Peer Program who referred them.

    Where I can go for additional information?

    You can find more information on our main Paxful Peer Program page. You can also check out Peer stories and interviews on the Paxful Blog page.

    Is there a limit to how many affiliates can I have?

    You can invite as many people as you want!

    How can I check the status of my application?

    You can check out your application status here.  You’ll also receive an email when your application has been approved or rejected.
    Peer_Program_Application_Status_Check.png

    How long do I have to wait to get an update about my application?

    It usually takes a week or two before you get an update.

    What can help make me a valid Peer?

    The following can help:

    • Be KYC-verified (ID and POA verified)
    • Be knowledgeable about the Paxful platform
    • Have at least 20 successful trades and several affiliates
    • Be passionate about the crypto community and in helping Paxful expand financial freedom

    Can I refer my affiliates to the Peer Program?

    Yes, you can recommend your affiliate to the Peer Program. They should apply for the Peer Program independently, and if we’re interested, we’ll get in touch with them to schedule an interview. 

    How much will I receive when I bring in a new affiliate and have them make their first trade?

    You’ll receive $5 in BTC for you and every ID-verified user you bring on board when they complete their first trade.

    Will my affiliate and I receive 5 USD in BTC next month if my affiliate creates his account today and completes a trade next month?

    Affiliates need to complete a trade and verify their ID in the same month they created their account.

    When do I receive the $5 in BTC referral fee?

    You’ll receive the $5 within the first week of the month after the month your affiliate did their first trade (ex: your affiliate is ID verified and they complete their 1st trade in December, you will receive the 5 USD the 1st week of January)

Affiliate Program

  • How Do I Make Money As An Affiliate?

    If a new user signs up on Paxful using your unique affiliate link, you’ll earn a portion of the standard escrow fee every time they buy crypto in the marketplace. 

    Our standard escrow fee is 1% of the trade value, and the affiliate program earnings are calculated based on this fee, except in cases where the escrow fee is lower than 1%. If the escrow fee is less than 1%, the affiliate fee is calculated based on this lower fee. 

    Here’s how the earnings work based on the program tiers:

    • Tier 1: You’ll earn 50% of the standard escrow fee each time one of your affiliates buys crypto on Paxful. 
    • Tier 2: You’ll earn 10% of the standard escrow fee when people who your affiliates bring on board, buy crypto on Paxful.

    For more information on our affiliate program, take a look at this article.

  • Paxful Affiliate Program
    What is Paxful Affiliate Program?
    The Paxful Affiliate Program is an exciting opportunity for users to be rewarded for sharing their Paxful affiliate links with their friends and followers.

    Every Paxful user has an affiliate link that can be found on the classic, vendor, and affiliate dashboards. When new users sign up using your affiliate link, you earn commissions. The program allows you to earn a 50% commission on the standard escrow fee every time one of your direct affiliates makes a “buy” transaction and a 10% commission on the standard escrow fee when your direct affiliates’ affiliates make a “buy” transactionThe escrow fee is calculated as 1% in all affiliate payouts, except the cases where the affiliate fee is lower than 1%. If the escrow fee is lower than 1%, the affiliate fee is calculated based on the lower fee.

    How to become a Paxful Affiliate?
    All Paxful users have their affiliate links on their affiliate dashboards. You don't need to sign up to become an affiliate, you can start using your link as soon as you sign up Paxful
    How many tiers are in the Paxful Affiliate Program?
    Tier 1: Affiliates who sign up directly through your link are considered Tier 1 affiliates.

    Tier 2: Affiliates who sign up through one of your Tier 1 affiliates’ affiliate links are considered your Tier 2 affiliates.

    What is the commission structure for each tier of the program?
    We collect an escrow fee from every trade. You earn a commission from the standard escrow fee (1%) we collect, anytime one of your Tier 1 or Tier 2 affiliates successfully completes a trade on Paxful. The commission structure is as follows:

    Tier 1: You receive 50% of our standard escrow fee for successfully completed “buy” trades by this user.

    Tier 2: You receive 10% of our standard escrow fee for successfully completed “buy” trades by this user. 

     Note: The escrow fee is calculated as 1% in all affiliate payouts, except the cases where the affiliate fee is lower than 1%. If the escrow fee is lower than 1%, the affiliate fee is calculated based on the lower fee.

    Where do I find my affiliate link?
    You can view your earnings on your classic dashboard, vendor dashboard, and affiliate dashboard.
    What content and advertising sources are the best ways to attract traffic to my affiliate link?
    There are many different sources that can work to your advantage, including your blog, your website, Google Ads, Yandex. Direct, Yahoo/Bing ads, mobile ad networks, YouTube channels, and other major entertainment and financial platforms.

    Social media is also a great way to promote your affiliate link. It is a good idea to use track ID’s for all the different promotions you do, so you can observe what works best for you and learn from that.

    What countries should I target when looking for referrals?
    Paxful has worldwide benefits and can be used virtually anywhere with internet access, so it is really up to you what markets you want to target - local, regional, national, or otherwise! Currently, most of our users are from the U.S., while Africa and Asia are our fastest-growing markets.
    Affiliate earnings
    So, when do I get paid?

    Earnings typically get credited to your affiliate wallet instantly after your affiliate's trade completes. Once your affiliate wallet balance reaches the bitcoin amount which equals $10, you can transfer the bitcoin balance from your affiliate wallet to your Paxful wallet.

    Once the balance of your bitcoin Affiliate Wallet reaches a total lifetime value of $300, you will be required to submit identity and address verification.

    Pro Tip: You can sell your bitcoin earnings on our platform for additional profit!

    Where can I view my affiliate earnings?

    You can view your earnings on your vendor dashboard and your affiliate dashboard.

    Where can I view my custom track ID’S?
    You can view your track ID’s on your affiliate dashboard.
    What is not allowed?
    • Creating new accounts to redirect existing trade activity accounts on the Paxful platform that benefits from the Paxful Affiliate Program in any form. You are only allowed to have one account.
      Using spam of any type to attract referrals.
    • Using redirects (forwarding) from your domain to the company domain.
    • Buying advertising for branded queries: Paxful, paxful.com or any of their derivatives, or any misspelled versions of these phrases
    • Publishing false information in order to attract more clients or misleading clients in any way
    • Using branded queries of other competitor companies for advertising the Paxful brand and comparing it with other brands in ads, or unjustifiably showing other brands in a bad light
    • Using any form of fraud in order to gain profit in the Paxful Affiliate Program
    • Offering referrals the opportunity to register using your affiliate link for a fee or some other incentive
    • Please see our Affiliate Terms of Services for further information.
    How often are statistics updated on Affiliate Dashboard?
    Statistics are updated in near real-time on your Affiliate Dashboard.
    Can I still get a commission from users who registered on Paxful without using my affiliate link?
    Affiliate commissions can only be earned from users who signed up through your unique affiliate link.
    Can I create custom affiliate links for tracking purposes?
    Yes. On your dashboard, you can create unique trackable links in the ‘track ID’ section.
    Why do some of my affiliates make dozens of trades while others have only registered without making a single trade?
    Different users have different needs. Some may want to make their first bitcoin purchase on Paxful and hold it for months or even years, while others will keep using the platform to buy or sell bitcoin. The activity level of your users may also depend on what content you create to refer them and who you’re targeting.
    I have a bitcoin-related social media channel and my followers are interested in buying or selling bitcoin. Should I recommend Paxful as a way to do so?
    Absolutely! Paxful is one of the easiest ways in the world for anyone, anywhere to buy or sell cryptocurrency. Your followers can sign up using your affiliate link and start buying or selling crypto within minutes! For buying and selling cryptocurrency on our platform, check out the "Buy and Sell Cryptocurrency" section of our Help Center. For more information about buying and selling cryptocurrency, please see our Terms of Service.

Paxful Bitcoin Kiosk

Paxful Bitcoin Kiosk

  • Paxful Bitcoin Kiosk
    What is Paxful virtual kiosk?
    The virtual kiosk is a special interface allowing you to buy bitcoin peer-to-peer with a step-by-step process.
    How fast can I set up my kiosk?
    It’s a simple 3-step process and you should be able to have it up and running in a matter of minutes.
    How safe is it for my customers?
    Your customers will receive the same security features they'd find on Paxful. 
    What are the different configuration options?
    The widget can be configured to show all offers, specific payment method offers or a specific offer. The Kiosk can be configured to deposit bitcoin to either the buyer or to any outside external BTC address.
    Which geographies does it support?
    The kiosk serves all customers globally outside of OFAC countries, just as our main platform does. We have stronger user bases in every major country and national currency.
    How do I get registered for a kiosk?
    Set up an account at Paxful.com, then fill out an institutional KYC form.
    What are the maximum and minimum payments possible?
    The minimum trade amount is 10 dollars (also in other currencies). There is no direct limitation to the purchase sizes, but for large sums, a vendor can request additional KYC procedures.
    Where is my client's bitcoin sent?
    Your client’s bitcoin can be sent to an omnibus wallet held by you, or to their unique wallet address on your platform.
    How does the Kiosk handle chargeback risk?
    Chargeback risk is borne by the sellers on Paxful's platform. Once your client's bitcoin is sent to you, there is no chargeback risk to your business.
    How do I track my earnings?
    Every time a trade completes successfully you can track your earnings from your Kiosk Dashboard. On each successful transaction, you will get an email and your Kiosk balance will rise.
    How often do I get paid?
    You will earn a fee each time a trade is made in real-time. It goes straight to your Kiosk balance.
    How much control do I have? Do my visitors ever leave my site?
    The Kiosk link can be configured to open in a new tab OR can be configured to open inside an iframe. You can set it up to be embedded as an iframe right into pages so that visitors never leave your website. As a part of the process, the buyers will need to register as Paxful users.
    How is the money paid out?
    Your earnings are stored as bitcoin in your Kiosk account. You can also sell on Paxful for a fee to bitcoin buyers, making even more!
    What happens if there is a dispute?
    We have a large, well-trained staff that is over 100 people strong. They moderate and resolve disputes 24/7.
    How flexible is it? Can I set it only for certain currencies?
    You will be able to specify a starting currency. Even if you don't select a currency, it will be auto-selected based on a visitor’s location with 99% accuracy.
    I am a Paxful vendor, can I use this as a checkout on my site that goes right to my offers?
    Yes! Paxful checkout can easily be made to show only your offers if you pass your offer ID as an argument and only your specific offer will be shown. It will basically serve as an escrow plugin for your site and your customers won't ever think they left your website. Refer to our developer docs on how to customize the widget.
    Can I customize the look and feel of the kiosk?
    Yes. You can customize the color and add your own branding to it.
    How much can I hope to earn? And how do I know?
    How much you can earn depends on the kind of traffic your site gets and how many purchases take place.
    What is your KYC process? Can it be customized for us?
    We have a tailored and customizable KYC system based on third party software Jumio. KYC’d users require ID, selfie, and POA. There are tiered structures based on volume and geography that require users to KYC.

     

    I have a bitcoin startup and my users need bitcoin. Can I use this as a tool for our users to buy bitcoin?
    Yes. Paxful’s Kiosk is the ideal solution for you. By setting up our Kiosk on your exchange, you deliver a quick and easy fiat on-ramp for your customers.
  • Buying Bitcoin With Virtual Kiosk

    Paxful is the leading peer-to-peer bitcoin marketplace delivering financial freedom to all corners of the world. Our Kiosk extends this freedom to digital currency exchanges to help their customers fund their accounts with bitcoin. What’s more? You earn automatic affiliate revenue on all purchases made by new customers you bring to Paxful.

    Go to our bitcoin kiosk page and click See it in action for a quick interactive walkthrough to help you understand how it all works. This will get you up to speed in no time.

Paxful Pay

Paxful Pay

  • Paxful Pay - Buyer's Perspective - Existing Users

    Existing user with enough funds

    1. Visit merchant website. 
      Existing_User_W__Balance_Step_1.png
    2. Add items to cart.
      Existing_User_W__Balance_Step_2.png
    3. Go to checkout page and enter shipping details.
      Existing_User_W__Balance_Step_3.png
    4. Select Paxful Pay as a payment method.
      Existing_User_W__Balance_Step_4.png
    5. Login with existing account that has enough funds.Existing_User_W__Balance_Step_5.png

    6. Enter password for wallet transfer request.
      Existing_User_W__Balance_Step_6.png
    7. The payment is sent to the merchant and the user is redirected to the merchant website.
      Existing_User_W__Balance_Step_7.png
    8. User will receive a confirmation notification in their Paxful account.
      Existing_User_W__Balance_Step_8.png
      Existing_User_W__Balance_Step_9.png

     

    Existing user without funds

    1. Visit merchant website.
      Existing_User_W_o_Balance_Step_1.png
    2. Add items to cart.
      Existing_User_W_o_Balance_Step_2.png
    3. Go to checkout page and enter shipping details.
      Existing_User_W_o_Balance_Step_3.png
    4. Select Paxful Pay as a payment method.
      Existing_User_W_o_Balance_Step_4.png
    5. Login with existing account that doesn’t have enough funds.
      Existing_User_W_o_Balance_Step_5.png
    6. If user doesn’t have any funds in their wallet, a list of trades will show up for the user and they will be asked to complete a trade.
      Existing_User_W_o_Balance_Step_6.png
    7. The user will be redirected to a regular trade screen.
      Existing_User_W_o_Balance_Step_7.png
    8. After the trade is completed the user will be directed to their wallet and ask password for wallet transfer.
      Existing_User_W_o_Balance_Step_8.png
    9. The payment is sent to the merchant and the user is redirected to the merchant website.
      Existing_User_W_o_Balance_Step_9.png
    10. User will receive a confirmation notification in their Paxful account.
      Existing_User_W_o_Balance_Step_10.png
      Existing_User_W_o_Balance_Step_11.png
  • Paxful Pay - Buyer's Perspective - New Users

    New Users

    1. Visit merchant website.
      Paxful_Pay_New_User_Checkout_Step_1.png
    2. Add items to cart.
      Paxful_Pay_New_User_Checkout_Step_2.png
    3. Go to checkout page and enter shipping details.
      Paxful_Pay_New_User_Checkout_Step_3.png
    4. Select Paxful Pay as a payment method.
      Paxful_Pay_New_User_Checkout_Step_4.png
    5. Create a new user or login with existing user.
      Paxful_Pay_New_User_Checkout_Step_5.png
    6. If user doesn’t have a balance in their wallet a list of trades will show up for the user to complete a trade to get crypto.
      Paxful_Pay_New_User_Checkout_Step_6.png
      The user needs to be verified for the trade. So we provide email and phone number verifications.
      Paxful_Pay_New_User_Checkout_Step_6_-_Email.png
      Paxful_Pay_New_User_Checkout_Step_6_-_Phone.png
      After verification the user will be redirected to a regular trade screen.
      Paxful_Pay_New_User_Checkout_Step_6_-_Trade.png
    7. If the user has enough balance or completed a trade and accumulated enough balance for the cart the wallet transfer is done.
      Paxful_Pay_New_User_Checkout_Step_7.png
    8. User is redirected back to merchant website.
      Paxful_Pay_New_User_Checkout_Step_8.png
  • Changing Paxful Pay Buttons

    We recently changed the name of Pay With Paxful to Paxful Pay, so you may need to update the button you have on your website if yours is outdated. Designs for the new buttons can be found in the Settings section of your Merchant Dashboard. You can download any of them in PNG or SVG format to use on your website.

    Paxful_Pay_Change_Button.png

    Installing these buttons are dependent on your site design. These buttons are optional and require basic coding to integrate into your site. 

    For more information, check out the developer documentation here.

  • Paxful Pay
    What is Paxful Pay?
    Paxful Pay is an integration you can set up with your e-commerce/business website.The integration adds a button that allows buyers to pay with payment methods such as gift cards, online wallets, etc.

    Paxful Pay is great if you are selling access, online, or physical products. The integration allows you to add new payment methods, in addition to the ones you currently have. You don’t have to worry as the process is chargeback free.

    As a merchant, you do need to be willing to accept payment in BTC but there are many ways to convert it to your local fiat currency.

    How does it work?
    Paxful Pay brings together three sides: merchants (selling something), buyers (wanting to buy something) and Paxful vendors (exchanging buyer payment methods to BTC). The solution is unique as transactions are handled through the robust Paxful platform trades (which are peer-to-peer).

    Merchants have control over the configuration of the solution and can track every transaction through a track ID. On every successful payment, a callback can be configured which can be set up to release the goods to the buyers on the merchant side.

    Merchants have a complete transaction list available on their Paxful Merchant Dashboard.

    How secure is Paxful Pay?
    The Paxful Pay integration uses our secure escrow system and battle-tested platform. Your buyers are safe.
    As a merchant, you are safe as Paxful uses a secure URL token system to prevent phishing. To enable automatic send-outs to your Bitcoin address, you’ll need to use our secure token system. Check out the developer page for more information.
    Expected earnings with Paxful Pay and how to track them.

    The amount you can earn depends on the number of completed transactions. 

    With every successful transaction, you’ll see the transaction in the Merchant Dashboard. You can also set up a “callback solution” to automate the actions on your end.

    Payments are handled in Bitcoin. This means you can keep them as BTC in your Merchant account for exchange for EUR/USD/etc. There are many services available for this, you can even use exchanges such as Kraken.

    Note: There is an extra step to move the funds from your merchant account to your Paxful wallet, but don't worry—this won't cost you anything.

    How much control do I have? Do my visitors ever leave my site?
    The Kiosk link can be configured to open in a new tab or it can be configured to open inside an iframe. You can set it up so the solution is embedded as an iframe right into pages so that visitors don't have to leave your website. As a part of the process, your users will need to register as Paxful users, but you as a merchant can make the process smoother by providing the user email together with the generated URL so it would be pre-filled for users.
    What are the different configuration options?
    You can choose how you want to configure the link. There are some options regarding:
    Currency: You can request the payment in either BTC or in FIAT currency (Paxful can convert the sum based on the market price).
    Sum: Normally you define this, but there is an option to request all user’s Paxful balance (or if the balance is 0, then let the user define it).
    Registration: You can define the user email, to make the purchase process easier.
    Receiver: By default, funds are deposited on your merchant account balance but it is possible to configure deposits to any Bitcoin address.
    Callback: You have to define the Callback address which can handle the callback parameters.

    The full list of technical parameters is available here: (https://developers.paxful.com/documentation/pay-with-paxful).

    How easy is it to use?
    For merchants, setting the integration up is easy. You need to do some coding to configure the link generation. You can find examples from the developer documentation: developer page.

    For buyers, the purchase process will be a bit different. They need to complete a trade with another person.

    What are the fees involved?
    As a Merchant, there are no fees to use Paxful Pay.

    Please refer to this article for the full list of Paxful fees. 

    What are the minimum and maximum payments possible?
    A merchant can request any sum, but the minimum trade amount is 10 dollars (also in other currencies). Any amount larger than the amount requested by the merchant will stay in the buyer's Paxful balance and they can use it or withdraw it at any time.

    There is no direct limitation to the purchase sizes but for large sums, a buyer might have to do multiple trades and also vendor can request additional KYC procedures.

    Where can I find more information about Paxful Pay?
    You can learn more about Paxful Pay here, and the developer’s guide can be found here.

     

  • Paxful Pay WooCommerce Plugin: Installation And Configuration Guide

    To set up and configure WooCommerce plugin for your Paxful payments, follow these steps:

    1. Install Paxful Pay WooCommerce plugin for Wordpress:
    2. Minimum requirements for WooCommerce plugin:
      • WooCommerce 3 or greater
    3. Configure Paxful Payments for WooCommerce plugin:
      • Launch Wordpress and go to WooCommerce → Settings → Payments.
      • Under Payment Methods, find Paxful and click Manage.
        Pay_With_Paxful_Plugin_Step_3.png
      • Setup Merchant properties such as Merchant Id, API key, Secret key, Event Callback URL, Redirect URL and click Save Changes.
        Pay_With_Paxful_Plugin_Step_3c.png
        • Using External Bitcoin Address might cause some transfer fees. When left empty the amount will be transferred to your Paxful merchant wallet.
        • Note: Merchant Id and API key can be found in your Merchant Dashboard in Settings tab → Merchant Detail Panel.
          Pay_With_Paxful_Plugin_Step_3_-_Note_1.png
        • A secret key is created and displayed once after the creation of the merchant in Account → Settings → Developer. Save this key for future reference.
          Pay_With_Paxful_Plugin_Step_3_-_Note_2.png
        • The Event Callback URL and Redirect URL needs to be set correctly for order status changes. You can enter them from Merchant dashboard in Settings tab → Purchase Completed Callback Setup Panel.
          Pay_With_Paxful_Step_3_-_Note_3.png
    4. Select Paxful Payment:
      • Choose Paxful payment in order
        Pay_With_Paxful_Plugin_Step_4.png

    For more customized solutions you can take a look at our developer documentation here.

    Note: Keep an eye out for these plugins we're working on adding: Magento, Shopify, Squarespace, and WiX

Merchant Payouts

See all 8 articles

VISA Debit Card from BlockCard

Getting Started

  • Passing Verification Checks

    Our partners have their own verification criteria. Documentation must meet their standards based on your local state and government laws. If you do not pass KYC the first time you have the option to submit documents and try again.

    Make sure your information is up to date before you submit your application. If your information is out of date, you may run into issues applying.

  • Who Can Enroll in the Paxful Debit Card by BlockCard™?

    Right now, only users in the United States can enroll, but we’re planning on opening this up to other countries soon. We don't have an exact timeframe yet but we will update our users as soon as BlockCard™ becomes available in other countries.

Fees and Limits

  • What Are the Daily Limits on ATM and POS Transactions?

    The cash withdrawal limit (ATM withdrawals and cash advances at a bank) is $500.00 per day. This limit also applies to PayPal cash withdrawals and Venmo transactions.  

    The POS (point of sale—using debit or credit) limit is $5,000.00 per day (per card). 

    The combined limit of cash withdrawals and POS transactions is $5,000.00 per day (per card). This is subject to change as we expand the program.

Fraud and Transactions

See all 7 articles

Physical Card

  • How Do I Change My PIN Number?

    The default PIN for your BlockCard is printed on the mailer that came in the mail with your physical card. 

    To change your four-digit PIN number after you’ve activated your card, call the phone number on the back of your card. If you call the customer support number 1-833-316-6052 during live support hours, you can talk to a representative directly about changing your PIN number. 

    The hours for live support are: 

    Monday - Thursday: 9am - 6pm CST

    Friday - 7am - 8pm CST

    Saturday - Sunday: 10am - 6pm CST

  • What Happens if My Card is Lost or Stolen?

    If your card is lost, stolen, or compromised, please contact Customer Support immediately. You can also use the phone number on the back of your card to report your card lost or stolen. If this happens after business hours, please use the automated phone system to report the card lost to prevent any unauthorized transactions. Once your card is marked lost or stolen, it cannot be used.

  • Does BlockCard Work with Apple Pay and Google Pay?

    Yes—BlockCard is enabled for use with Apple Pay, Google Pay, and Samsung Pay. Mobile pay options can be used with either your virtual card or physical card, so you have the option to pay with crypto wherever you go, even if you don't have your card with you.

  • I Have a Question About Activating My Debit Card

    To activate your card, head to your debit card dashboard, click the Activate button. From there, you’ll need to enter your three-digit CVV code and expiration date (both are printed on the back of your card).

See all 7 articles

Glossary

Definitions

  • 2-Factor-Authentication (2FA)

    Two Factor Authentication (2FA) is an additional layer of security where the user provides two different authentication factors to verify themselves. This is often used to protect the user's credentials and any resources the user is trying to access (such as the Paxful platform). Only the user can access their specific 2FA alert, and these alerts are sent as an SMS to the user’s phone or Google Authenticator (GA).

  • Anti-money Laundering (AML)

    AML refers to a set of laws, regulations, and procedures intended to prevent people from disguising illegally obtained funds as legitimate income. Paxful takes AML protocol seriously, and we abide by all laws, regulations, and procedures.

  • Bitcoin

    A type of digital currency in which encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds, operating independently of a central bank.

  • Bitcoin address types

    There are three bitcoin address formats currently in use:

    1. P2PKH addresses start  with the number 1.
      Example: 1BvBMSEYstWetqTFn5Au4m4GFg7xJaNVN2.
    2. P2SH addresses start with the number 3.
      Example: 3J98t1WpEZ73CNmQviecrnyiWrnqRhWNLy.
    3. Bech32 addresses also known as "bc1 addresses" start with bc1.
      Example: bc1qar0srrr7xfkvy5l643lydnw9re59gtzzwf5mdq. 
    4. QR Codes can also be used as a wallet address.

    Paxful allows withdrawals to P2PKH, P2SH, and Bech32 addresses.

     

  • Bitcoin wallet address

    A set of letters and numbers which Bitcoin can be sent to and from. A Bitcoin address can be shared publicly, and like sending a message to an email address, a Bitcoin address can be provided to others that wish to send you Bitcoin.

    Here is an example of a Bitcoin wallet address:
    3F1tAaz5x1HUXrCNLbtMDqcw6o12Nn4xqX
    A wallet address can also be presented as a QR code.

  • Block chain, blockchain


    The Bitcoin block chain is a public record of all Bitcoin transactions. You might also hear the term used as a “public ledger.” The block chain shows every single record of bitcoin transactions in order, dating back to the very first one. The entire block chain can be downloaded and openly reviewed by anyone, or you can use a block explorer to review the block chain online.

See all 49 articles

Technical Issues

Technical Problems and Solutions

  • What Do I Do If I Have a Transaction or Hedging Issue?

    There could be a few reasons why your actions on Paxful could be taking longer than usual. In this article, we will discuss what to do when running into these issues.

    Check Paxful’s Status Page

    One solution to figuring out why you may be having issues on Paxful is to check our Paxful Status Page. 

    On this page, you can see which areas on Paxful are currently running. You can also see if the Paxful team anticipates any delays. We have status checks for specific areas of Paxful. The areas on the status page include Marketplace, Wallet, Account, Notifications, API, and Mobile Apps.

    Status_Page_KB_Image_1.png

    You can also check for any incidents the site previously underwent. This will tell you if there are any current issues that are being investigated, identified, or resolved.

    Status_Page_KB_Image_2.png

    Check the Transaction Status 

    One of the reasons why your trade may not be completed at a fast rate is that the blockchain is taking time to confirm your trade. This could be due to mempool congestion. In this instance, you can check your Bitcoin transaction status. By doing this you can gather more information about your transaction and where it is in the blockchain.


    What to do if you still don’t have an answer?

    If you still don’t have an answer after following the above steps, we recommend that you reach out to support. You can also check out our Technical Problems and Solutions page on our help center.

  • Why Did My Wallet Address Change?

    If you’ve recently noticed that your Paxful Bitcoin wallet address has changed, don’t worryit isn’t a technical error. We recently upgraded the way addresses are displayed in your wallet. We now have made it easier for you to see the most recent Bitcoin address created for your latest transaction. Your old bitcoin address is still valid and your coins are still there. If you would like to see your previous Bitcoin addresses, head over to the Addresses tab. If you have further questions please contact our support team.

  • Not Receiving Emails from Paxful

    If you’re not receiving emails from Paxful, here’s what you can do to fix this:

    • Ensure you have logged in to the correct email address which you used to register on Paxful.
    • Check your spam folder. Sometimes our emails could be sitting there.
    • Whitelist Paxful email addresses. Meaning, add our email addresses to your trusted list of senders. (The process may vary from one email service provider to another.)
    • Email addresses to whitelist:
      • help@paxful.com
      • noreply@paxful.com
      • press@paxful.com
      • hello@paxful.com
      • security@paxful.com
      • privacy@paxful.com
    • Ensure that your email client or service provider is working normally.
    • Select a popular email domain if possible.

    Check out our security guide for more information on how to protect your Paxful account. If you receive a suspicious email from our company, read this article to find a solution.

  • Why Do I Receive "Unknown Bitcoin Address" Error Message?

    While sending bitcoin from Paxful wallet to an external wallet, you may receive a message: “Unknown bitcoin address”. This may happen due any to the following reasons:

    • You have entered an incorrect wallet address.
    • You have entered a non-existing wallet address.
    • You have entered an address that is not a Bitcoin network address.

    To resolve this error, do the following: 

    • Verify the wallet address you enter. 
    • Ensure you have entered a valid bitcoin address.
  • Trade Chat Not Opening

    Trade chat is not loading or initializing.

    To begin with, please clear the cache and cookies and try using a different browser. If this solution does not work, please check the status on Firebase. If the status is OK, please contact us for additional assistance via our contact form.

  • Invalid Parameters. Missing Bitcoin Address.

    After clicking the Send button on the wallet page an error message appears: "Invalid Parameters. Missing bitcoin address.".

    It means a bitcoin address is still being generated. Please contact us via support widget to generate a wallet address.

See all 11 articles

API

API

  • What is API ?

    An API is for developers or businesses that want to create applications to connect with Paxful.


    Application programming interfaces (APIs) are a way to connect with Paxful even more. For more information, click here.

  • Setting Up Webhooks

    Webhooks allow you to receive real-time HTTPS notifications of events on the Paxful marketplace. For example, we could send you a notification when a new trade starts or whenever your trade partner sends a message in a trade chat. This prevents you from having to query the API for changes to objects that may or may not have happened and helps you avoid reaching your rate limit. This guide will describe how exactly you can set up Webhooks with Paxful.

    We support Webhooks for the following events:

    • New incoming trade on Paxful
    • Message received in trade chat
    • Attachment received in trade chat
    • Someone has viewed your Paxful profile
    • Someone has viewed your offer
    • Trade partner has paid for their crypto
    • Trade was cancelled or has expired
    • Crypto sold successfully
    • Crypto purchased
    • Crypto deposit confirmed
    • Incoming crypto deposit is pending
    • Feedback received from a trade partner
    • New feedback reply received

    Setting up Webhooks

    Note: Make sure your service is ready for receiving Webhooks. During the URL saving process, your service should take the "X-Paxful-Request-Challenge" request header and put it into the response as-is.

    Here is how our request header should appear in your payload (this is a Webhooks service example in Node.js):

    RequestHeader.png

    1. Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
    ClickSettings.png

    The Settings page appears.

    2. On the menu on the left side of the page, click Developer.
    Click_Developer.png

    The Developer page appears.

    3. In case you don’t have an API key, insert the two-factor code in the field below and click Add new API key. If you already have an API key, you can skip this step. 
    AddAPIKey.png

    Your new API key appears on the Developer page alongside with additional sections.

    4. Copy the URL from your app.
    Go to the Webhooks section on the Paxful Developer page. Paste the link into the Request URL field and click Save.

    Warning: Our Webhooks are supported by HTTPS address types only. HTTP addresses will not work for this purpose.


    ClickSave.png

    A request header is sent to your app.

    Note: We have a timeout of 10 seconds. In case if we do not receive a response from your app, the URL will not be saved, and a Webhook will not be created.

    5. In case of success, a list of events available for subscription appears below. Tick a box to select an event from the Subscribe to events list.
    Events.png

    Note:

    • Once selected, events are saved automatically.
    • In the case of three failed attempts to send event information to your app, Webhook (URL) becomes disabled. Timeout for calling a Webhook is 3 seconds.
    • To insert a new link, replace the current URL with the new one and click Change
    • To deactivate your Webhooks completely, click Delete.
    • To reactivate a disabled URL, click Retry.
      ClickRetry.png
       

    In case if request URL is saved successfully, this is how our events will appear in your app:

    WebhookexampleEvent.png

    Verifying requests from Paxful

    Paxful creates a unique string for your app and shares it with you. Verify requests from Paxful with confidence by verifying signatures using your signing secret.

    On each HTTPS request sent, we add an "X-Paxful-Signature" HTTPS header. The signature is created by combining the signing secret with the body of the request we're sending using a standard HMAC-SHA256 keyed hash.

    Note: The resulting signature is unique to each request and doesn't directly contain any secret information. That keeps your app secure, preventing bad actors from causing mischief.

    Example in JavaScript

    
    const crypto = require('crypto');
    const express = require('express');
    const app = express();
    const port = 3000;
    const bodyParser = require('body-parser');

    Your API secret from the https://paxful.com/account/developer page:

    
    const apiSecret = 'maE5KV16FV0nDyh7XPm2F8f8FZTdtb5p';
    
    app.use(bodyParser.json());

    When you receive a service address verification request, you should take the "X-Paxful-Request-Challenge" header from the request then put it into the response.

    
    app.use((req, res, next) => {
    

    The address verification request doesn't contain the payload and request signature.

    
      if (!Object.keys(req.body).length && !req.get('X-Paxful-Signature')) {
            console.log('Address verification request received.');
            const challengeHeader = 'X-Paxful-Request-Challenge';
            res.set(challengeHeader, req.get(challengeHeader));
            res.end();
        } else {
            next();
        }
    });

    When you receive event notification, you should verify the "X-Paxful-Signature" header. In case the request contains the wrong signature, do not process it.

    
      app.use((req, res, next) => {
        const providedSignature = req.get('X-Paxful-Signature');
        const calculatedSignature = crypto.createHmac('sha256', apiSecret).update(JSON.stringify(req.body)).digest('hex');
        if (providedSignature !== calculatedSignature) {
            console.log('Request signature verification failed.');
            res.status(403).end();
        } else {
            next();
        }
    });

    Now you can process an event.

    
      app.post('*', async (req, res) => {
        console.log('New event received:');
        console.log(req.body);
        res.end();
    });
    
    app.listen(port, () => console.log(`Example app listening at http://localhost:${port}`));

    Reach out to our Support in case of any additional questions. You can also learn more about our API services in our developers' documentation.

Video Guides

Contact

Help

  • How to Contact Support

    Paxful has an amazing customer support team and a virtual assistant PaxBot to provide immediate assistance for all sorts of questions.

    You can ask a question and submit a ticket to us by clicking on the chat icon:

    Chat_Icon.png

    PaxBot_-_finding_the_chat_icon.png

    What is PaxBot?

    PaxBot is Paxful’s support chat bot. It’s located on Paxful’s homepage, and it’s there to help you with any questions you may have.

     

    What can PaxBot do? 

    PaxBot can help you find answers to your questions regarding Paxful. Whether your question is about trading, disputes, or simply related to account issues, PaxBot is a great resource. If you have a specific question on how to use Paxful functions, PaxBot can also help you. It’s quick, efficient, and best of all there are no wait times.

     

    What do I do if PaxBot doesn’t understand my question?

    If you type a question or phrase and PaxBot doesn’t understand, we recommend that you rephrase the question in simpler terms. If your question can’t be answered PaxBot will help you submit a ticket to the Support team. 

     

    How do I use PaxBot? 

    You can use PaxBot by following the steps below: 

     1. Click on the purple chat button

    2. PaxBot will greet you and present several common topics you may need assistance with such as: 

    • Account Access
    • Trading
    • Verification
    • Wallet

    PaxBot_Help_Center_Article_Step_2.png

    3. Type in a short, direct question or choose one of the options listed. 

    PaxBot will either find the best answer or lead you through a series of steps or questions to help you find a solution. Choose the best answer that is applicable to your issue or question.

    Pro-tip

    The best part about PaxBot is that it’s intuitive, so it will suggest topics to you as you type. We recommend keeping the language simple and easy to understand.

     4. If you don’t find what you are looking for, PaxBot will gather some additional information and send it along to the support team.

     

    How do I file a support ticket with PaxBot? 

    PaxBot will offer relevant options based on your conversation. When you need to contact the Support team you can click on the “Contact Support” option. 

    Depending on your conversation PaxBot may already know how to direct your issue. When additional information is needed PaxBot will ask a series of questions starting like this: 

    1. You will have 8 options to choose from. Choose the option that is most suitable for your question:

    PaxBot_-_How_do_I_file_a_support_ticket_-_step_1.png

    2. From there, you will be taken through a series of prompts where you can further specify your question or issue by clicking on the most appropriate option. 

    3. You may be asked for your Transaction ID(s). You can either provide the Transaction ID or type skip if you don’t have it.

    PaxBot_-_How_do_I_file_a_support_ticket_-_step_3.png

    4. Depending on your selection, PaxBot may ask you for the wallet address of the sender or receiver. You can type skip if you don’t have it. 

    PaxBot_-_How_do_I_file_a_support_ticket_-_step_4.png

    5. PaxBot may also ask you for the amount of the transaction. You can type skip if you don’t know.

    PaxBot_-_How_do_I_file_a_support_ticket_-_step_5.png

    6.  PaxBot will always ask you for a detailed description of your question or issue so it can send it to Paxful’s support team.

    PaxBot_-_How_do_I_file_a_support_ticket_-_step_6.png

    7. PaxBot will finally ask you for your email address so it can provide you with updates as your issue gets solved.

    PaxBot_-_How_do_I_file_a_support_ticket_-_step_7.png

    8. PaxBot will ask you for optional feedback. We ask that you provide feedback to help us improve!

    PaxBot_-_How_do_I_file_a_support_ticket_-_Step_8.png

    9. Once you provide feedback, PaxBot will ask if you need further help. At this point, you can ask any other questions you may have.

    PaxBot_-_How_do_I_file_a_support_ticket_-_step_9.png

    What happened to help@paxful.com


    We've now migrated to a new system which means we won't be responding to emails from help@paxful.com anymore. Moving forward, using PaxBot will be the best way to get a hold of us. When you create a support ticket, you will now be corresponding with an email address from help@paxful.zendesk.com. 

     

    Note: Paxful support will never contact you outside of help@paxful.com or help@paxful.zendesk.com. Be aware there are fake support emails that may impersonate Paxful. These fake emails may even try to trick you into providing personal account details over social media. Read more about how to keep your information secure in our security guide.

  • Reporting a Problem

    Reporting malicious users is a way to keep yourself and the Paxful community safe. Here’s what you can report on the Paxful marketplace.

    Report an offer—If you come across an offer that’s suspicious or in clear violation of our Terms of Service, let us know

    Report a problem—Both sellers and buyers can report a problem with a trade, regardless of whether the trade is successful or not. Visit this page to see how to report an issue with your trade.

    Report a scam—If you’re selling cryptocurrency and think that the buyer has sold you an invalid gift card, report it right away

    Report a chargeback—While selling cryptocurrency some payment methods have an option to make a chargeback. This means that after you’ve received payment for your crypto your trade partner can request their funds back, if the third-party payment service allows it. Visit this page for more information on reporting a chargeback.

    Note: If you want to report an issue but your trade hasn’t been cancelled yet, it is better to start a dispute.

    All these reports will be reviewed by specialists and you’ll receive an update via email. Make sure that you’ve explained the problem in detail and submitted enough evidence.

  • Reporting an Offer

    If you come across an offer that is suspicious or in clear violation of our Terms of Service, report it immediately.

    1. On the offer page, click Report a problem.

    Offer-Click-report-a-problem.png

    The Report a problem dialogue box appears.

    Offer-report-a-problem-dialogue.png

    2. Choose a report type, write a detailed description in the Description field, and click Report.

    Report types:

    • Outside escrow—The vendor hints to complete a deal outside Paxful escrow.
    • Bad offer terms—Offer terms are confusing or contradictory.
    • Obvious scam—Anything that clearly violates common sense and our Terms of Service.
    • Negotiation—The offer owner is asking to have a deal with a price different from the one mentioned in the offer details.

    Offer-click-report.png

    Your report has been submitted. 

    Here are some safety tips to help you protect your funds.

  • Reporting a Scam

    If you’re selling cryptocurrency and think that the buyer has sold you an invalid gift card, here’s what you can do.

    Note:

    • If the trade hasn’t been cancelled yet, start a dispute right away.
    • You can report a problem only after the buyer has marked the trade as “Paid”.

     1. On the bottom of the trade page, click ! Report scam.

    Scam-click-report-scam.png

    The Report scam dialogue box appears.

    Report-scam-box.png

    2. Choose a report type, write a detailed description in the Description field, upload any supporting images, and click Submit report.

    Click-report-scam.png

    Your report has been submitted. 

    Here are some safety tips to help you protect your funds. 

  • Reporting a Problem in a Trade

    If you were buying cryptocurrency on Paxful and you think you were scammed by your trade partner, here’s what you can do.

    Note:

    • If your trade hasn’t been cancelled yet, start a dispute right away.
    • You can report a problem only after the buyer has marked the trade as “Paid”.

     1. On the bottom of the trade page, click Report a problem.

    Trade-click-reporting-new.png

    The Report a problem dialogue box appears.

    Offer-report-a-problem-dialogue.png

    2. Choose a report type, write a detailed description in the Description field, and click Report.

    Report types for a seller of cryptocurrency:

    • CoinlockerYour trade partner is not responsive and just holds your cryptocurrency in escrow.
    • ScammerIf your trade partner is trying to obviously scam you. Note that repeated abuse of this report type may get you banned!
    • Abusive languageYour trade partner is using abusive language in chat.
    • Used gift cardGift card is already redeemed.
    • Impersonating moderator—Some user is pretending to be a Paxful moderator. Remember that Paxful moderators have a light blue background behind their text!
    • OtherThere’s no type that matches your problem.

    Report types for a buyer of cryptocurrency:

    • Abusive language—Your trade partner is using abusive language in chat.
    • Unresponsive trade partner—Your trade partner is not responding. (Please wait a couple of minutes before reporting)
    • Ripper—Your trade partner has ripped you off.
    • Outside escrow—Your trade partner hints to complete a deal outside Paxful escrow.
    • Other—There’s no type that matches your problem.

    TRade-click-report.png

    Your report has been submitted. 

    Here are some safety tips to help you protect your funds.

     

  • Reporting a Chargeback

    Some payment methods have an option of a chargeback. This means that after you’ve received a payment for your crypto your trade partner can request their funds back. A chargeback may happen as it is allowed by some third-party services that are used as payment methods.

    As a reminder, Paxful is not obligated to initiate or handle chargebacks and is not liable if a party reverses, charges back, or otherwise disputes a transaction via an avenue made available to the party through the payment method used in the transaction, including after a dispute is closed.

    If this does happen, here is what you can do:

    Note:

    • You can report a chargeback only for the following payment methods: Amazon Gift Card, Bank Transfer, MTN Mobile Money, PayPal, Zelle Pay.
    • You can report a chargeback only after a trade has been completed (cryptocurrency has been released from the trade escrow).
    • After receiving your report, we’ll do our best to solve the case. However, we don’t guarantee your funds at 100%.
    • Make sure you’ve investigated the issue with your bank or wallet service provider before submitting a report with us.
    • If you’ve already submitted a report, please give us some time to get back to you with our response. Thank you for your patience!

    1. Open the trade in the list of your past trades: Dashboard > View past trades

    2. On the bottom of the trade page, click Report a chargeback.
    click-report-a-chargeback.png
    The Report a chargeback dialogue box appears.
    Reporting-a-chargeback-dialogue-box.png

    3. On the Report a chargeback dialogue box, do the following:

    • Choose one of the reasons for your report;
    • Tick all boxes if any;
    • Write any additional information into the Additional information field (sender’s name, email, and so on);
    • Click Upload to upload a screenshot of any chargeback related messages and one screenshot of your wallet balance;
    • Click Report chargeback to submit your request.

    Click-Report-Chargeback.png
    A confirmation dialogue box appears.

    4. In the confirmation dialogue box, click Okay.
    Click-Okay.png

    We’ve received your report and will get back to you as soon as possible.

    Tip: You can check the status of your report on the bottom of your trade page at any time. There are three chargeback report statuses:

    • Pending
    • Confirmed
    • Dismissed

     Chargeback-report-status.png

    You can also report a chargeback through the Contact Form

    To get started, we’ll need a video recording of:

    • The transaction indicating the date and amount received
    • The transaction indicating the date and payment reversal

    We’ll also need the trade ID where this happened. 

    Here are some safety tips to help you protect your funds in the future.

See all 8 articles