How can I lift a restriction on my payment method?

In an effort to help make the marketplace a safer environment, Paxful has placed restrictions on some payment methods in certain countries. You won't be able to create a new offer or start a new trade using restricted payment methods. If you have current offers using restricted payment methods, those offers will be deauthorized.

 

If you are temporarily living or traveling in a country where a payment method is restricted, but you have proof that the payment method belongs to you, please:

  1. Take a screenshot of the account that displays your name
  2. Provide proof that you are only temporarily in a restricted country, and proof of address or documentation from your country of origin
  3. Send the screenshots of the documents to our support team through PaxBot, our automated website helper. 

Our team will review your information and contact you if they have additional questions.

 

Articles in this section

See more