Unfortunately, Paxful cannot cancel or reverse your cryptocurrency transactions.
This is because transactions on cryptocurrency networks are designed to be irreversible and we have no control over them. This applies in all cases:
- If you were hacked and someone sent out your coins.
- If you sent crypto to the wrong address.
- If you released crypto in a trade by mistake.
- If you were scammed.
Once your cryptocurrency is sent out, it cannot be reversed. Please read our security guide to increase the protection of your funds.
If you still want to try tracking the cryptocurrency address you accidentally sent your crypto to, you can use tools like Block Explorer. If you accidentally released your crypto to a trade partner or if you think another Paxful user has scammed you, please contact our support team.