Why Did I Lose a Gift Card Dispute?

As a buyer, you could lose your dispute due to any of the following reasons:

  • Not providing valid evidence requested within the time frame given to you
  • Hindi mapatunayan na ikaw ang orihinal na may-ari ng gift card. Hindi namin ipinapayo ang pagbebenta ng card na hindi mo orihinal na binili. No brokering of gift cards is allowed
  • Selling a used or invalid gift card
  • The evidence provided was insufficient 
  • A violation of the other party’s offer terms and/or trade instructions
  • Failing to provide proof of payment, not responding to the seller or otherwise being inactive in the trade after clicking "Paid" (please note that in these cases, your dispute may be decided in under 12 hours)
  • Other violations of Paxful’s Terms of Service

Warning: Some of these reasons could lead to you being permanently banned from our platform.

Supporting the trade of gift cards for a cryptocurrency is complicated. The guidelines we follow are to protect the Paxful community when a gift card trade is disputed.

As a seller, you could lose your dispute due to any of the following reasons:

  • You redeemed a valid gift card and did not release the cryptocurrency
  • A violation of the offer terms and/or trade instructions
  • Suspicious trade activity
  • You provided insufficient, false, or edited evidence
  • Other violations of Paxful’s Terms of Service

Ano ang gagawin sa oras ng gift card dispute?

Ang Paxful ay nagsasagawa ng lubusang imbestigasyon upang lutasin ang mga dispute ng gift card, sa kabila ng kakaunting suporta mula sa aming mga gift card. Kapag nagpasok ka ng dispute, dapat kang maging handa upang patunayan na ikaw ang may-ari ng card. Kung hindi ka ang orihinal na may-ari ng gift card, ginagawang patunay ito ng pagiging epektibo ng gift card. For this reason, sellers of cryptocurrency are highly favored in such disputes. 

Ano ang hinihiling natin sa mga gift card dispute?

  • A photo of the original gift card with your Paxful trade chat clearly visible in the background
  • A complete photo of the original receipt (no cut-offs)
  • For electronic codes (e-codes), an invoice of the original payment and video recording of your bank statement as proof of purchase
  • Proof of conversation with the gift card issuing company’s customer support
  • Any additional evidence as required by Paxful (Example: ID Verification)

Note: Gift card disputes may take up to three weeks to resolve. Ang pagsunod sa mga tagubilin at laging tumutugon ng tagapamagitan sa trade chat ay mahalaga sa paglutas sa dispute sa tamang oras. Here’s a detailed article about the dispute process.

As per our Terms of Service, we remind you that Paxful is not a licensed gift card vendor nor an authorized dealer of any gift card issuer - and brokering or reselling gift cards is strictly prohibited on our platform. Paxful understands that gift card disputes can be quite challenging and we are continuously working towards solutions to make the trading experience safe and secure for all our users.

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