Account Verification
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Logging in With Phone Number on Mobile App
Log in with a phone number feature is only available on the web browser version of Paxful and is not ready for mobile just yet. However, you still have two options to log in:
- Verify your email address. You can verify your email address and use that to login to the mobile app. As an added bonus, your trading/send out limits will increase once your email address is verified.
To verify your email address, just head to the Settings page of your Paxful account and click Verification. From there, you can verify your email address in just a few steps. - Use a web browser. You can still login using your phone number on our web version of Paxful—even on your mobile device. Just open up to your favorite browser and head to https://paxful.com.
Stay tuned for updates as our team is working hard to get this released on mobile.
- Verify your email address. You can verify your email address and use that to login to the mobile app. As an added bonus, your trading/send out limits will increase once your email address is verified.
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How to Use Your NIN on Paxful
Users located in Nigeria can now use their NIN (national identification number) to verify their identity and address on Paxful. To use your NIN on Paxful follow the instructions below:
- Select your issuing country as Nigeria and choose the option: National Identification Number (NIN) from the drop-down menu.
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Enter your 11-digit NIN in the box provided.
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Click on the “Start Verification Process” button.
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Provide a selfie (or take a picture of yourself) to prove your identity matches your NIN.
Please ensure the following:
- Your face is well lit and in full view of the camera
- Don’t wear anything that might block any part of your face.
- Follow all instructions that appear on the screen.5. When taking your selfie, please allow camera access as seen in the image below.
6. Take a selfie by lining up your face to the oval shown on the screen. See the image below for more details.
7. Once the image has been taken, we will verify your image and you will see the screen below.8. As soon as your picture is verified and approved, you will see the image below. This means your identification and address have been verified. You are now ready to start trading!
Note:
If your image does not pass our verification process, you will see the screen below and need to try again.
- Select your issuing country as Nigeria and choose the option: National Identification Number (NIN) from the drop-down menu.
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Limits and Verification
Verification keeps the platform safe for users. With each new level of verification, users unlock higher trade amounts and limits. Verification is an important part of Paxful as we aim to make the trading experience on our platform as safe as possible.
The following table lists out our various verification levels along with their corresponding benefits:
Level Verification Needed Per Trade Limit Trade Volume Lifetime Limit Send from Wallet Lifetime Limit 0 - $0 $0 $0 1 Phone $1,000* $1,000 * $1,000* 2 Email and ID $10,000 $10,000 $10,000 3 Address $50,000 Unlimited Unlimited 4 Enhanced Due Diligence Higher than $50,000 Unlimited Unlimited -
Users from countries on this list require levels 1 and 2 to sell crypto, convert crypto, and withdraw any funds from their Paxful Wallet.
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For Lightning transactions, there is an additional limit of $750 per transaction and $10,000 per month.
Note: Trade limits and wallet send out limits are tracked separately. For example, you can have $500 remaining for trading, and $9,000 left for wallet send outs.
Why should I verify my account?
With each new level of verification, here’s a glimpse of what you’ll unlock:
Level 1
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Increased security on your account
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Ability to trade and send more crypto
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Ability to convert cryptocurrency
Level 2
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Increased trade and send out limits
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Access to more payment methods
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Ability to create your own offers
Level 3
- Increased trade and send out limits
- Removal of 0.002 BTC requirement for your offers to be visible in the marketplace
Level 4
- Increased trade and send out limits
Warning:
- Users from countries on this list require levels 1 and 2 to use Paxful wallet services and trade on our marketplace. To withdraw funds and to make any trades on Paxful, users must verify their ID.
- In order to create an offer, you need to be ID-verified.
- To send funds from your Paxful wallet, you need to verify your phone.
- The per trade limit for a trade is calculated based on the total volume of all active trades available for your current level.
- Check if your country is on the OFAC grey list. In case if your country is on the list, to send funds from your Paxful wallet or to sell cryptocurrency, you need to be ID-verified.
Please visit our Help Center for more information on the verification process.
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Email Verification
Email address verification adds an additional layer of security to your account. Here's how you can verify your email address.
- Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
The Settings page appears. - Under Verify email address click Resend email.
A verification email is sent to your registered email address. - Open the email in your inbox received from noreply@paxful.com, and click Confirm Email. Your email address is verified successfully.
Note:
- You can request a new confirmation email only once every 20 minutes.
- If you do not find our email in your regular inbox, please check your Spam or Junk email folders as well.
After verifying your email, we also recommend setting up two-factor authentication on your Paxful account if you haven't already.
- Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
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Phone Verification
You need to verify your phone number after creating your account to access certain levels and enable two-factor authentication (2FA). Here's how you can verify your phone number on Paxful if you didn't create your Paxful account using your phone number.
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Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
The Settings page appears. -
On the menu on the left side of the page, click Profile.
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Enter your phone number in the PHONE field and click Verify or Use a phone call instead.
Note: We recommend the Verify option as the call option is not supported in all countries.
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a) Phone call option
You receive a phone call with the numeric confirmation code. Listen carefully to the code and enter it in the field below and click Submit. Your number is verified.
b) Verify (SMS) option.
You receive an SMS with the numeric confirmation code. Enter the code in the field below and click Submit. Your number is verified.
After confirming your phone number, consider activating 2FA and verifying your ID.
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Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
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ID Verification
Trading on Paxful requires verification depending on the payment method used or the amount transacted. Here's a guide to help you: Before you begin, please ensure that you have verified your phone number.
Video Guide
Here is a short video that walks you through the verification process:
Step 1 Open Verification Page
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Log in to your Paxful account, hover over your username located on the upper right of the page and click Verify Me.
A dialog box with the verification video guide appears.
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After watching our video, click Continue verification.
The Verification page appears.
Step 2 Insert Your Details
1. Fill in the fields on the ID verification form.
Field Name Description Country your photo ID is from Select the country that issued your ID. Type of photo ID Select the type of ID you are submitting. 2. Click Start verification process.
The photo ID verification page appears.Step 3 Provide ID Photo
1. On the ID verification page, click Start.
The Submit identity card page appears.2. Choose whether you want to take a photo of ID or to upload an existing file from your device.
Note:
- Some countries may not have the ability to upload a file during the ID verification process. These users will need to take a live photo instead.
- If you prefer to use your mobile phone, click Prefer to use your mobile?
Take Photo
To take a picture of your ID, make sure your document is ready and follow the instructions that appear on the screen.
1. Click Take photo.
2. Click Start.
Warning: Give the application permission to access your device camera.
Place your ID in the center of the screen and make sure all the necessary details are visible:- your face on the document
- document number
- your full name
3. Click the Camera icon to capture the image.
The image is captured and displayed on the screen.4. If the image is clear, click Confirm. If the photo is not legible or if you are not satisfied with it, click Retake and try again.
Repeat the process once again to capture the backside of your ID card or Driving license. In the case of a passport, simply continue to the next step.
Upload file
If you want to upload a file from your device,
1. Click Upload file.
The Upload image page appears.2. Click Choose file and select a file from your device.
3. Click Choose another file if you want to retry. If you selected the right file, click Confirm.
Repeat the process once again to capture the backside of your ID card or Driving license. In the case of a passport, simply continue to the next step.
Step 4 Complete Face Verification
The next step after submitting your ID is to complete your face verification. To verify your facial identity.
1. On the Face verification page, click Continue.
Center your camera page appears.2. Make sure your camera is working and placed correctly. Click Continue.
The application activates your device camera so you can click a picture of your face.
3. Once you are ready, click Start.
While clicking the picture, keep the following points in mind:- Look straight into the camera.
- Make sure you are dressed decently and are not wearing glasses or hats.
- Follow the instructions by moving your face closer to the camera.
- Fit your face into the oval frame.
In case of an error, click Try again. In case of success, your photo will be sent automatically to our Verification Team.
Note: If your attempt has failed, consider increasing the amount of light in the room.
You’ll be notified about your application in just a few minutes! Check your notification inbox to find out if your application was approved or declined. You will also receive an email with the result of your verification.
Note:
- There is a lifetime limit of 5 verification attempts for each user!
- If you have not received an answer within 24 hours, it means that your document is going through manual verification. Manual verification may take more than 2 days (2-7 days).
- Due to Coronavirus (COVID-19) pandemic, manual verification processing times may be longer than usual (3-10 days). Thank you for your patience.
If you have any questions or face any issues, contact us via our contact form. After completing your ID verification, feel free to verify your address as well.
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Log in to your Paxful account, hover over your username located on the upper right of the page and click Verify Me.
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Why Didn’t My Account Pass Compliance Review?
The safety of our marketplace is very important. As a result, some accounts get banned for failing our compliance review for reasons, such as:
An account may not pass compliance review for several reasons, such as:
- We believe that you have violated the Terms of Service, which may include:
- Providing multiple and/or false identifications;
- Operating more than one Paxful account;
- Refusing to verify your identity;
- Please see our terms of service here.
- It’s connected with an activity that may be illegal.
- We have received an order from a legal authority, which may include:
- A subpoena or similar legal order;
- Pending litigation involving your account;
- An investigation and/or proceeding involving your account.
- We can’t verify the personal and/or business purpose of your account and you have refused to provide us with the requested information.
- We identify your blockchain activity as a heightened legal/regulatory risk.
- We believe that you may have taken action that we believe to be circumventing our controls and/or procedures to keep our platform safe.
- We determine it is necessary to protect us and our users, including you, from danger or loss.
Note:
- If you're located in these countries you must verify your ID to create new offers, sell cryptocurrency, and use/access your wallet
- You can’t appeal this decision, and we won’t address any further inquiries into this case.
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Verification Processing Time
All information and documents you submit for account verification are reviewed through our automated or manual verification methods. Depending on which method can be used to verify your details, account verification times can vary.
Listed in the table below are the estimated processing times for each verification type:
Verification Type Verification Method Estimated Processing Time Email Automated Instant Phone Automated Instant ID Automated 24 hours ID Manual 2-7 days Proof of address (POA) Automated 24 hours Proof of address (POA) Manual 2-7 days Note:
- Automated ID and address verifications take up to 24 hours. If you have not received an answer within 24 hours, it means that your document is going through manual verification.
- Due to Coronavirus (COVID-19) pandemic, manual verification processing times may be longer than usual (3-10 days). Thank you for your patience.
For more information on the topic, check our ID verification and address verification guides.
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ID Verification Requirements
To successfully verify your ID and unlock perks on your Paxful account, you will need to prepare the following requirements such as:
- You must be 18 years or older.
- You must have a valid email address.
- Only personal documents can be used.
- Only the following ID types are accepted:
- Passport
- National ID card (in the new format)
- Driver license
- Tax ID
- Voter’s card (Nigeria only)
- National Identification Number (Nigeria only)
- See the full list here.
- ID documents should be valid up to the date of the verification request submission.
- Paper format of ID documents is not accepted.
- The selfie should be in a photograph of you and not a scanned picture of you.
- All files uploaded should be original. No editing is allowed.
- All files should be clearly visible, high quality, JPEG format, all information should be legible, and should not be covered by any passport covers or other objects.
- Information on the document should match the information provided on the form.
- If your document is written in a language that does not use the English alphabet, you may still use it for verification. If your native language is not yet supported by our verification provider, you will receive a message: Unsupported ID.
- Your country of citizenship is not on our list of banned countries.
List of acceptable documents
Below, you will find a list of all documents per country that you can use to successfully pass ID verification on Paxful.
Country
ID Card
Passport
Driver License
Other
Afghanistan No Yes No Albania Yes Yes Yes Algeria No Yes No Andorra No Yes No Angola No Yes No Anguilla No Yes No Antigua and Barbuda No Yes No Argentina Yes Yes Yes Armenia Yes Yes No Australia Yes Yes Yes Austria Yes Yes Yes Azerbaijan No Yes No The Bahamas Yes Yes Yes Bahrain Yes Yes Yes Bangladesh Yes Yes Yes Barbados Yes Yes Yes Belarus No Yes Yes Belgium Yes Yes Yes Belize No Yes No Benin Yes Yes No Bermuda No Yes No Bhutan No Yes No Bolivia Yes Yes No Bosnia and Herzegovina Yes Yes No Botswana Yes Yes Yes Brazil Yes Yes Yes Brunei No Yes Yes Bulgaria Yes Yes Yes Burkina Faso No Yes No Cambodia No Yes No Cameroon Yes Yes Yes Cape Verde No Yes No Cayman Islands No Yes No Chad No Yes No Chile Yes Yes Yes China Yes Yes No Colombia Yes Yes Yes Comoros No Yes No Congo No Yes No Congo The Democratic Republic of No Yes No Costa Rica Yes Yes Yes Cote d'Ivoire No Yes No Croatia Yes Yes Yes Cyprus Yes Yes No Czech Republic Yes Yes Yes Denmark Yes Yes Yes Djibouti No Yes No Dominica No Yes No Dominican Republic Yes Yes No Ecuador Yes Yes Yes Egypt No Yes Yes El Salvador Yes Yes Yes Equatorial Guinea No Yes No Eritrea No Yes No Estonia Yes Yes Yes Eswatini No Yes No Ethiopia No Yes No Fiji No Yes No Finland Yes Yes Yes France Yes Yes Yes Gabon No Yes No The Gambia No Yes No Georgia Yes Yes Yes Germany Yes Yes Yes Ghana Yes Yes Yes Gibraltar Yes Yes Yes Greece Yes Yes Yes Grenada No Yes No Guam Yes No Yes Guatemala Yes Yes Yes Guernsey No Yes Yes Guinea No Yes No Guinea-Bissau No Yes No Guyana No Yes No Haiti No Yes Yes Honduras Yes Yes Yes Hong Kong Yes Yes No Hungary Yes Yes Yes Iceland No Yes Yes India Yes Yes Yes Indonesia Yes Yes Yes Ireland Yes Yes Yes Isle of Man No Yes Yes Israel Yes Yes Yes Italy Yes Yes Yes Jamaica Yes Yes Yes Japan Yes Yes No Jersey No Yes Yes Jordan Yes Yes Yes Kazakhstan Yes Yes Yes Kenya Yes Yes Yes Korea, South No Yes No Kosovo No Yes No Kuwait Yes Yes Yes Kyrgyzstan No Yes No Laos No Yes No Latvia Yes Yes Yes Lesotho No Yes No Liberia No Yes No Liechtenstein Yes Yes Yes Lithuania Yes Yes Yes Luxembourg Yes Yes Yes Macao Yes Yes No Macedonia Yes Yes Yes Madagascar No Yes No Malawi No Yes No Malaysia Yes Yes Yes Maldives No Yes No Mali No Yes No Malta Yes Yes Yes Marshall Islands No Yes No Mauritania No Yes No Mauritius Yes Yes No Mexico Yes Yes Yes Micronesia, Federated States of No Yes No Moldova Yes Yes Yes Monaco No Yes No Mongolia Yes Yes Yes Montenegro Yes Yes Yes Montserrat No Yes No Morocco Yes Yes No Mozambique No Yes No Myanmar (Burma) No Yes No Namibia No Yes No Nepal Yes Yes Yes Netherlands Yes Yes Yes New Zealand Yes Yes Yes Nicaragua Yes Yes No Niger No Yes No Nigeria Yes Yes Yes Voter's card, National Identification Number (NIN) Norway Yes Yes Yes Oman Yes Yes Yes Pakistan Yes Yes No Palau No Yes No Palestinian Occupied Territory No Yes Yes Panama Yes Yes No Papua New Guinea No Yes No Paraguay Yes Yes Yes Peru Yes Yes Yes Philippines Yes Yes Yes Poland Yes Yes Yes Portugal Yes Yes Yes Puerto Rico Yes No Yes Qatar Yes Yes Yes Romania Yes Yes Yes Rwanda Yes Yes No Saint Kitts and Nevis No Yes No Saint Lucia No Yes No Saint Vincent and the Grenadines No Yes No Samoa No Yes No San Marino No Yes No Sao Tome and Principe No Yes No Saudi Arabia Yes Yes Yes Senegal Yes Yes No Serbia Yes Yes Yes Seychelles No Yes No Sierra Leone Yes Yes No Singapore Yes Yes Yes Slovakia Yes Yes Yes Slovenia Yes Yes Yes South Africa Yes Yes Yes Spain Yes Yes Yes Sri Lanka Yes Yes Yes Suriname No Yes No Sweden Yes Yes Yes Switzerland Yes Yes Yes Taiwan Yes Yes No Tajikistan No Yes No Tanzania No Yes Yes Thailand Yes Yes No Timor Leste No Yes No Togo Yes Yes No Tonga No Yes No Trinidad and Tobago No Yes No Tunisia No Yes Yes Turkey Yes Yes Yes Turkmenistan No Yes No Turks and Caicos Islands Yes Yes Yes Uganda Yes Yes Yes Ukraine Yes Yes Yes United Arab Emirates Yes Yes Yes United Kingdom Yes Yes Yes United States of America Yes Yes Yes Uruguay Yes Yes Yes Uzbekistan No Yes No Vanuatu No Yes No Vietnam Yes Yes Yes Virgin Islands British No Yes No Virgin Islands US No No Yes Zambia No Yes No Zimbabwe No Yes No -
Address Verification
Address verification is an important part of our verification process. It provides you with even more possibilities on our platform. Here is a guide on how to go through this process.
Before you begin, make sure you have successfully passed our ID verification.
Step 1 Open Verification Page
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Log in to your Paxful account and head to your Settings page.
- From there, click on Verification and locate the 'Address Verification' section.
Step 2 Insert Your Details
- Fill in the fields on the address verification form.
Field Name Description Comments Country of Your Residence Select your current country of residence. Type of Proof of Address Document Select the type of document you are submitting. Accepted documents: utility bill, bank statement, credit card statement. Region/State Select your current state or region of residence. City Your city of residence. As shown in your document. Address Line 1 Enter your address. As shown in your document. Address Line 2 Continue your address. This is optional. Postal Code Your postal code. As shown in your document. -
Click Start address verification.
The Address verification page appears.
Tip: To see examples of good proofs of address, click Show examples.
Step 3 Upload Proof of Address
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Click Upload files. Upload the document you selected.
Note: Remember to submit a proof of address that is less than 3 months old. If you do submit an older document, you will have to restart the verification process.
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After choosing the file click Continue. If you want to choose another file, click Upload files and retry.
You’ll be notified about your application in just a few minutes (5-10min)! Check your notification inbox if your application has been approved or declined. You can also check your email inbox.
What if I don't own property or the utility bill is not in my name?
If you don't own property and the utility bills at your residency are not in your name, you can provide the following information:
- A utility bill under your family name OR a utility bill showing that you pay the bill or reside at the residence (if you don't own your property and cannot provide a utility bill, you can ask your landlord or family include your name on the bill)
- Registration certificate where all individuals living at the property are named
These documents must be from the past 3 months. No older documents will be accepted.
Please keep in mind that we cannot guarantee submitted documents will be accepted.
Note:
- There is a lifetime limit of 5 verification attempts for each user.
- If you have not received an answer within 24 hours, it means that your document is going through manual verification. Manual verification may take more than 2 days (2-7 days).
- Due to Coronavirus (COVID-19) pandemic, manual verification processing times may be longer than usual (3-10 days). Thank you for your patience.
- All bank statements must be personal.
In case of any questions or issues, please contact our support.
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Log in to your Paxful account and head to your Settings page.
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Video Verification
Video verification is an additional identity check that may be requested by our compliance department. Here's a step-by-step guide:
Note: Video verification isn’t mandatory and won’t affect your trading experience. It must be done only if requested.
1. Log in to your Paxful account, hover over your username located on the upper right of the page and click Settings.
The Settings page appears.
2. On the Verification progress list, click Verify Video.
The Video Verification section appears.3. After reading the instructions, click Upload video.
The Upload video window appears.
4. To upload an existing video, click the computer icon. To record a video, click the camera icon.
Note: Make sure you allow access to your microphone and camera.
5. Once the file is selected or the video is recorded, click Upload.
A message confirming your submission appears.
Tip: To upload another video instead of the submitted one, click Upload different video.
Check out more information on the account verification topic here.
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Address Verification Requirements
Address verification is an important step toward validating your profile on Paxful. Listed are the following documents you need:
- To be an official PDF or scanned document showing your full name and home address. This can either be a utility bill, phone bill, or a bank or credit card statement.
- Addressed to you and match the address you entered.
- Needs to contain Latin, Cyrillic, or Hangul characters.
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If your document is written in a language that does not use Latin, Cyrillic, or Hangul characters, please translate and attach the following statement: “I hereby certify that this attached document is an official and accurate translation of my (document type). If found otherwise, Paxful has my authorization and full right to suspend my account and not refund the balance due to false information (Name and translation date)(Signature)”.
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Here are some ways you may provide a translation:
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You may write on top of the document in Latin characters with the arrows pointing to the correct place and include a separate page with the statement.
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You may also try another option such as using photoshop, or something similar, and put the translation in ‘boxes’ on the document.
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You may also create the translation in a word document and print it out.
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- Keep in mind that what's most important is to have the original document with the statement saying the translation is correct.
We do not accept the following:
- Documents older than 3 months
- Black and white documents
- Cropped documents
- Screenshots of a document
- P.O. box addresses
Here are the samples of great proofs of address. They are clear, legible, well-lit, and have all the information we required:
See our address verification guide for more details.
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Verification Issues and Troubleshooting
There are a few different reasons why your ID or proof of address verification may be denied. Here are the most common reasons why:
ID Verification
You have reached the limit of verification attempts.If you run out of verification attempts, please reach out to our support team to see how we can help.You uploaded an unreadable or low-quality photo.Submit a fresh verification request on our website. Login and upload everything as required. Please note that the image must be in JPEG format and of high quality. Ensure that the picture is up close and the contents are legible. Remove all covers from the document and make sure it is not masked by any other object.You uploaded an ID in paper format.Submit a fresh verification request using any of the accepted ID documents such as your passport, National ID card, driving license, or voter’s card (National ID card should be in a new format). The document must not be in paper format.Your ID and selfie were interchanged during upload.Submit a fresh verification request and upload your document and selfie in the appropriate sections on the Paxful verification form. Please make sure that both your document and your selfie are clearly visible and are of high quality.Your ID has expired.If you received an error message that your identification has expired, you can upload an alternative ID such as your passport, national ID, or driver’s license. The new ID you upload must have an expiry date on it.You provided documents that do not belong to the account holder.Please upload documents with details that match the details on your account: name, last name, country. The photograph on the ID must match with the selfie you submit.Your documents were edited and not original.Resubmit a verification request with the original documents without any edits to them. Pictures must be in full color, without any cropping or manipulations of any kind.You uploaded an incorrect document.Submit a fresh verification request using any of the accepted ID documents such as your passport, National ID card, Tax ID, driving license, or voter’s card (National ID card should be in a new format - not in a paper format). Other ID documents such as your student ID cards are not accepted by our verification provider.You uploaded a picture of a scanned photo instead of taking a selfie.Our verification provider does not accept images of a scanned photograph in the place of a selfie. Upload original digital photos only. The uploaded picture must be in JPEG format and of high quality. Ensure that the picture is up close and clear.Your ID is in a language with non-Latin letters.If your document is written in a language that does not use the English alphabet, you can still use it to apply for verification. If you receive a message "unsupported ID", it means your native language is not supported by our verification provider yet. In this case, please try another valid document, preferably in English.You have an issue taking a selfie.If you get an error message during our liveness check (where you click a selfie for us to match with the image on your ID), this could be because the app is restricted from accessing your device camera. For example, if the application does not have access to your phone camera. Ensure that the browser or the app has access to your respective device camera. Alternatively, you can try the verification process on a different browser or device.Address Verification
You have reached the limit of verification attempts.If you run out of verification attempts, please reach out to our support team to see how we can help.
You uploaded documents that are not accepted.Utility bills and bank statements are accepted forms of address verification. Make sure you’re uploading one of these documents.The document you uploaded did not show your full name and/or your residential address.
If the document you uploaded has information cut off (like your full legal name or your residential address), it may be rejected. Make sure that when you’re uploading a document, all information is clearly shown and nothing is cut off or missing.Your document is in a language with non-Latin letters.If your document is written in a language that does not use the English alphabet, please follow the directions listed on the verification page.
Your document was cropped or altered.Please make sure you’re uploading the entire document. If the document is cropped, cut off, or altered, it will not be accepted.
The document you uploaded was more than 3 months old.Please upload a document that is less than 3 months old. Documents older than 3 months will not be accepted.