- Albania
- Belarus
- Bosnia and Herzegovina
- Bulgaria
- Democratic Republic of Congo
- Croatia (Hrvatska)
- Kosovo
- Macedonia
- Montenegro
- Republic of Congo
- Romania
- Russia
- Serbia
- Slovenia
- Zimbabwe
Account Verification
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Limits and Verification
Verification is an important part of Paxful as we aim to make the trading experience on our platform as safe as possible. The following table lists out our various verification levels along with their corresponding benefits:
Level Verification Needed Per Trade Limit Trade Volume Lifetime Limit Send from Wallet Lifetime Limit Receive to Wallet Lifetime Limit 0 None $0 $0 $0 Unlimited 1 Email and Phone $1,000 $1,000 $1,000 Unlimited 2 ID $10,000 $10,000 $10,000 Unlimited 3 Address $50,000 Unlimited Unlimited Unlimited 4 Enhanced Due Diligence Higher than $50,000 Unlimited Unlimited Unlimited Note: Trade limits and wallet send out limits are tracked separately. For example, you can have $500 remaining for trading, and $9,000 left for wallet send outs.
Why should I verify my account?
With each new level of verification, here’s a glimpse of what you’ll unlock:
Level 1
- Increased security on your account
- Ability to trade and send more crypto
Level 2
- Increased trade and send out limits
- Access to more payment methods
- Ability to create your own offers
- Ability to convert cryptocurrency
Level 3
- Increased trade and send out limits
- Removal of 0.002 BTC requirement for your offers to be visible in the marketplace
Level 4
- Increased trade and send out limits
Warning:
- Users from countries on this list require levels 1 and 2 to use Paxful wallet services and trade on our marketplace. To withdraw funds and to make any trades on Paxful, users must verify their ID.
- In order to create an offer, you need to be ID-verified.
- To send funds from your Paxful wallet, you need to verify your email and phone.
- The per trade limit for a trade is calculated based on the total volume of all active trades available for your current level.
- Check if your country is on the OFAC grey list. In case if your country is on the list, to send funds from your Paxful wallet or to sell cryptocurrency, you need to be ID-verified.
Here are some additional cases which may require verification. Please visit our knowledge base for more information on the verification process.
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Email verification
Email verification is an essential process to start trading on Paxful. It also adds a layer of security to your account for you to restore or unlock your account if needed. Here is a step-by-step guide on how to successfully verify your email.
- Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
The Settings page appears. - Under Verify email address click Resend email.
A verification email is sent to your registered email address. - Open the email in your inbox received from noreply@paxful.com, and click Confirm Email. Your email address is verified successfully.
Note:
- You can request a new confirmation email only once every 20 minutes.
- If you do not find our email in your regular inbox, please check your Spam or Junk email folders as well.
- If your email is verified, you can set a custom username in your Account settings. NB! This can be done only once!
After verifying your email, we recommend you also verify your phone number and set up two-factor authentication for your account.
- Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
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Phone verification
Before you start trading on Paxful, you must have your phone number verified. This also provides additional security to your account. For example, if your account is locked due to security reasons, you can easily unlock it if you have a phone number registered to your account. A verified phone number is also essential for two-factor authentication (2FA). Here is how you can verify your phone number on Paxful.
Note: Before you begin, you need to verify your email first.
- Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
The Settings page appears. - On the menu on the left side of the page, click Profile.
- Enter your phone number in the PHONE field and click Verify or Use a phone call instead.
Note: We recommend the Verify option as the call option is not supported in all countries.
- a) Phone call option
You receive a phone call with the numeric confirmation code. Listen carefully to the code and enter it in the field below and click Submit. Your number is verified.
b) Verify (SMS) option
You receive an SMS with the numeric confirmation code. Enter the code in the field below and click Submit. Your number is verified.
After confirming your phone number, consider activating 2FA and verifying your ID.
- Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
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ID verification
ID verification elevates your trading experience to a new level. We have done our best to make this process as easy as possible for you. Here is a step-by-step guide to help you verify your ID on Paxful.
Before you begin, please ensure that you have verified your phone and email.
Video Guide
Here is a short video that walks you through the verification process:
Step 1 Open Verification Page
- Log in to your Paxful account, hover over your username located on the upper right of the page and click Verify Me.
A dialog box with the verification video guide appears. - After watching our video, click Continue verification.
The Verification page appears.
Step 2 Insert Your Details
1. Fill in the fields on the ID verification form.
Field Name Description Country your photo ID is from Select the country that issued your ID. Type of photo ID Select the type of ID you are submitting. 2. Click Start verification process.
The photo ID verification page appears.Step 3 Provide ID Photo
1. On the ID verification page, click Start.
The Submit identity card page appears.2. Choose whether you want to take a photo of ID or to upload an existing file from your device.
Note: Want to continue your verification on a mobile phone? Click Prefer to use your mobile?
Take Photo
To take a picture of your ID, make sure your document is ready and follow the instructions that appear on the screen.
1. Click Take photo.
2. Click Start.
Warning: Give the application permission to access your device camera.
Place your ID in the center of the screen and make sure all the necessary details are visible:- your face on the document
- document number
- your full name
3. Click the Camera icon to capture the image.
The image is captured and displayed on the screen.4. If the image is clear, click Confirm. If the photo is not legible or if you are not satisfied with it, click Retake and try again.
Repeat the process once again to capture the backside of your ID card or Driving license. In the case of a passport, simply continue to the next step.
Upload file
If you want to upload a file from your device,
1. Click Upload file.
The Upload image page appears.2. Click Choose file and select a file from your device.
3. Click Choose another file if you want to retry. If you selected the right file, click Confirm.
Repeat the process once again to capture the backside of your ID card or Driving license. In the case of a passport, simply continue to the next step.
Step 4 Complete Face Verification
The next step after submitting your ID is to complete your face verification. To verify your facial identity.
1. On the Face verification page, click Continue.
Center your camera page appears.2. Make sure your camera is working and placed correctly. Click Continue.
The application activates your device camera so you can click a picture of your face.
3. Once you are ready, click Start.
While clicking the picture, keep the following points in mind:- Look straight into the camera.
- Make sure you are dressed decently and are not wearing glasses or hats.
- Follow the instructions by moving your face closer to the camera.
- Fit your face into the oval frame.
In case of an error, click Try again. In case of success, your photo will be sent automatically to our Verification Team.
Note: If your attempt has failed, consider increasing the amount of light in the room.
You’ll be notified about your application in just a few minutes! Check your notification inbox to find out if your application was approved or declined. You will also receive an email with the result of your verification.
Note:
- There is a lifetime limit of 5 verification attempts for each user!
- If you have not received an answer within 24 hours, it means that your document is going through manual verification. Manual verification may take more than 2 days (2-7 days).
- Due to Coronavirus (COVID-19) pandemic, manual verification processing times may be longer than usual (3-10 days). Thank you for your patience.
- Some countries may not have the ability to upload a file during the ID verification process, and users will need to take a live photo instead.
If you have any questions or face any issues, contact us via our contact form. After completing your ID verification, feel free to verify your address as well.
- Log in to your Paxful account, hover over your username located on the upper right of the page and click Verify Me.
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What countries require ID verification?
Some users are required to verify their identity when they sign up for a Paxful account based on where they live. Users may not be able to withdraw funds or use their wallet without verifying their ID. The following countries have mandatory ID verification when creating a Paxful account:
- Albania
- Andorra
- Anguilla (UK)
- Antigua and Barbuda
- Argentina
- Armenia
- Aruba (Netherlands)
- Australia
- Austria
- Azerbaijan
- Bahamas
- Barbados
- Belarus
- Belgium
- Belize
- Bermuda (UK)
- Bolivia
- Bosnia and Herzegovina
- Brazil
- British Virgin Islands (UK)
- Bulgaria
- Canada
- Cayman Islands (UK)
- Chile
- Colombia
- Cook Islands (New Zealand)
- Costa Rica
- Croatia (Hrvatska)
- Curacao (Netherlands)
- Cyprus
- Czech Republic
- Democratic Republic of Congo
- Denmark
- Dominica
- Dominican Republic
- Ecuador
- El Salvador
- Estonia
- Falkland Islands (UK)
- Faroe Islands (Denmark)
- Fiji
- Finland
- France
- French Guiana (France)
- French Polynesia (France)
- Georgia
- Germany
- Gibraltar (UK)
- Greece
- Grenada
- Guam (USA)
- Guatemala
- Guernsey (UK)
- Guyana
- Haiti
- Honduras
- Hungary
- Iceland
- Ireland
- Isle of Man (UK)
- Italy
- Jamaica
- Jersey (UK)
- Kosovo
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Macedonia
- Marshall Islands
- Mexico
- Micronesia
- Moldova
- Monaco
- Montenegro
- Montserrat (UK)
- Morocco
- Nauru
- Netherlands
- New Zealand
- Northern Mariana Islands (USA)
- Norway
- Palau
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Pitcairn Islands (UK)
- Poland
- Portugal
- Puerto Rico (USA)
- Romania
- Russia
- Saint Barthelemy
- Saint Helena, Ascension, and Tristan da Cunha (UK)
- Saint Kitts and Nevis
- Saint Lucia
- Saint Vincent and the Grenadines
- Samoa
- San Marino
- Serbia
- Slovakia
- Slovenia
- Solomon Islands
- Spain
- Suriname
- Sweden
- Switzerland
- Transnistria
- Trinidad and Tobago
- Turks and Caicos Islands (UK)
- Tuvalu
- United Kingdom
- United States of America
- United States Virgin Islands (USA)
- Uruguay
- Vanuatu
- Vatican City
- Zimbabwe
Are there any other situations where I would need to verify my identity?
Yes—if the country you live in is not listed above, there are certain situations where you’ll be asked to verify your identity:
- If you reach an equivalent of 1,000 USD in trade volume or wallet activity in a year, you’ll be asked to verify your ID
- If you reach an equivalent of 10,000 USD in trade volume or wallet activity in a year, you’ll be asked to verify your address
- You may also be required to verify your identity for certain payment methods
What if I don’t want to verify my account?
Those who choose not to verify their ID or address can still continue to use Paxful services but they will be subject to a trade and wallet limit put in place for unverified users. Read more about verification levels here.
What if I am in an OFAC grey list country?
If you’re in an OFAC grey list country, you’ll be required to verify your ID to withdraw any funds or trade for any amount.
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Why didn’t my account pass compliance review?
For us, at Paxful, the safety of our marketplace is very important. As a result, it may happen that some accounts get banned as they didn’t pass our compliance review.
An account may not pass compliance review for several reasons, such as:
- We believe that you have violated the Terms of Service, which may include:
- Providing multiple and/or false identifications;
- Operating more than one Paxful account;
- Refusing to verify your identity;
- Please see our terms of service here.
- It’s connected with an activity that may be illegal.
- We have received an order from a legal authority, which may include:
- A subpoena or similar legal order;
- Pending litigation involving your account;
- An investigation and/or proceeding involving your account.
- We can’t verify the personal and/or business purpose of your account and you have refused to provide us with the requested information.
- We identify your blockchain activity as a heightened legal/regulatory risk.
- We believe that you may have taken action that we believe to be circumventing our controls and/or procedures to keep our platform safe.
- We determine it is necessary to protect us and our users, including you, from danger or loss.
Note:
- If you don’t pass our compliance review, your existing wallet funds may still be available for withdrawal.
- You can’t appeal this decision, and we won’t address any further inquiries into this case.
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Verification processing time
All information and documents you submit for account verification are reviewed through our automated or manual verification methods. Depending on which method can be used to verify your details, account verification times can vary.
Listed in the table below are the estimated processing times for each verification type:
Verification Type Verification Method Estimated Processing Time Email Automated Instant Phone Automated Instant ID Automated 24 hours ID Manual 2-7 days Proof of address (POA) Automated 24 hours Proof of address (POA) Manual 2-7 days Note:
- Automated ID and address verifications take up to 24 hours. If you have not received an answer within 24 hours, it means that your document is going through manual verification.
- Due to Coronavirus (COVID-19) pandemic, manual verification processing times may be longer than usual (3-10 days). Thank you for your patience.
For more information on the topic, check our ID verification and address verification guides.
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ID verification requirements
ID verification is an important aspect of building a successful profile on Paxful. This article lists out the main requirements for quick and successful ID verification. The requirements are as follows:
- You must be 18 years or older.
- You must have a valid email address.
- Only personal documents can be used.
- Only the following ID types are accepted:
- Passport
- National ID card (in the new format)
- Driver license
- Voter’s card (Nigeria only)
- Tax ID
- Domestic passport (Russia only)
- See the full list here.
- ID documents should be valid up to the date of the verification request submission.
- Paper format of ID documents is not accepted.
- The selfie should be in a photograph of you and not a scanned picture of you.
- All files uploaded should be original. No editing is allowed.
- All files should be clearly visible, high quality, JPEG format, all information should be legible, should not be covered by any passport covers or other objects.
- Information on the document should match the information provided on the form.
- If your document is written in a language that does not use the English alphabet, you may still use it for verification. If your native language is not yet supported by our verification provider, you will receive a message: Unsupported ID.
- Your country of citizenship is not on our list of banned countries.
List of acceptable documents
Below, you will find a list of all documents per country that you can use to successfully pass ID verification on Paxful.
Country
ID Card
Passport
Driver License
Other
Afghanistan No Yes No Albania Yes Yes Yes Algeria No Yes No Andorra No Yes No Angola No Yes No Antigua and Barbuda No Yes No Argentina Yes Yes Yes Armenia Yes Yes No Australia Yes Yes Yes Austria Yes Yes Yes Azerbaijan No Yes No The Bahamas Yes Yes Yes Bahrain Yes Yes Yes Bangladesh Yes Yes Yes Barbados Yes Yes Yes Belarus No Yes Yes Belgium Yes Yes Yes Belize No Yes No Benin Yes Yes No Bhutan No Yes No Bolivia Yes Yes No Bosnia and Herzegovina Yes Yes No Botswana Yes Yes Yes Brazil Yes Yes Yes Brunei No Yes Yes Bulgaria Yes Yes Yes Burkina Faso No Yes No Cambodia No Yes No Cameroon Yes Yes Yes Canada Yes Yes Yes Cape Verde No Yes No Chad No Yes No Chile Yes Yes Yes China Yes Yes Yes Colombia Yes Yes Yes Comoros No Yes No Costa Rica Yes Yes Yes Cote d'Ivoire No Yes No Croatia Yes Yes Yes Cyprus Yes Yes No Czech Republic Yes Yes Yes Denmark Yes Yes Yes Djibouti No Yes No Dominica No Yes No Dominican Republic Yes Yes No Ecuador Yes Yes Yes Egypt No Yes No El Salvador Yes Yes Yes Equatorial Guinea No Yes No Eritrea No Yes No Estonia Yes Yes Yes Eswatini No Yes No Ethiopia No Yes No Fiji No Yes No Finland Yes Yes Yes France Yes Yes Yes Gabon No Yes No The Gambia No Yes No Georgia Yes Yes Yes Germany Yes Yes Yes Ghana Yes Yes Yes Greece Yes Yes Yes Grenada No Yes No Guatemala Yes Yes Yes Guinea No Yes No Guinea-Bissau No Yes No Guyana No Yes No Haiti No Yes Yes Honduras Yes Yes Yes Hungary Yes Yes Yes Iceland No Yes Yes India Yes Yes Yes Indonesia Yes Yes Yes Ireland Yes Yes Yes Israel No Yes Yes Italy Yes Yes Yes Jamaica Yes Yes Yes Japan No Yes No Jordan Yes Yes Yes Kazakhstan No Yes No Kenya Yes Yes No Korea, South No Yes No Kosovo No Yes No Kuwait Yes Yes No Kyrgyzstan No Yes No Laos No Yes No Latvia Yes Yes Yes Lesotho No Yes No Liberia No Yes No Liechtenstein Yes Yes Yes Lithuania Yes Yes Yes Luxembourg Yes Yes Yes Macao Yes Yes No Macedonia Yes Yes Yes Madagascar No Yes No Malawi No Yes No Malaysia Yes Yes Yes Maldives No Yes No Mali No Yes No Malta Yes Yes Yes Marshall Islands No Yes No Mauritania No Yes No Mauritius Yes Yes No Mexico Yes Yes Yes Micronesia, Federated States of No Yes No Moldova Yes Yes Yes Monaco No Yes No Mongolia Yes Yes Yes Montenegro Yes Yes Yes Morocco Yes Yes No Mozambique No Yes No Myanmar (Burma) No Yes No Namibia No Yes No Nepal Yes Yes Yes Netherlands Yes Yes Yes New Zealand Yes Yes Yes Nicaragua Yes Yes No Niger No Yes No Nigeria Yes Yes Yes Voter's card Norway Yes Yes Yes Oman No Yes Yes Pakistan Yes Yes No Palau No Yes No Panama Yes Yes No Papua New Guinea No Yes No Paraguay Yes Yes Yes Peru Yes Yes Yes Philippines Yes Yes Yes Poland Yes Yes Yes Portugal Yes Yes Yes Qatar No Yes Yes Romania Yes Yes Yes Russia Yes Yes Yes Domestic Passport Rwanda Yes Yes No Saint Kitts and Nevis No Yes No Saint Lucia No Yes No Saint Vincent and the Grenadines No Yes No Samoa No Yes No San Marino No Yes No Sao Tome and Principe No Yes No Saudi Arabia No Yes Yes Senegal Yes Yes No Serbia Yes Yes Yes Seychelles No Yes No Sierra Leone Yes Yes No Singapore Yes Yes Yes Slovakia Yes Yes Yes Slovenia Yes Yes Yes South Africa Yes Yes Yes Spain Yes Yes Yes Sri Lanka No Yes Yes Suriname No Yes No Sweden Yes Yes Yes Switzerland Yes Yes Yes Taiwan Yes Yes No Tajikistan No Yes No Tanzania No Yes No Thailand Yes Yes No Togo No Yes No Tonga No Yes No Trinidad and Tobago No Yes No Tunisia No Yes Yes Turkey Yes Yes Yes Turkmenistan No Yes No Uganda Yes Yes Yes Ukraine Yes Yes Yes United Arab Emirates Yes Yes Yes United Kingdom Yes Yes Yes United States of America Yes Yes Yes Uruguay Yes Yes Yes Uzbekistan No Yes No Vanuatu No Yes No Venezuela Yes Yes Yes Vietnam Yes Yes Yes Zambia No Yes No Zimbabwe No Yes No -
Address verification
Address verification is an important part of our KYC. It provides you with even more possibilities on our platform. Here is a guide on how to go through this process.
Before you begin, make sure you have successfully passed our ID verification.
Step 1 Open Verification Page
- Log in to your Paxful account, hover over your username located on the upper right of the page, and click Verify Me.
A dialog box with the verification video guide appears. - After watching our video, click Continue verification.
The Verification page appears.
Step 2 Insert Your Details
- Fill in the fields on the address verification form.
Field Name Description Comments Country of Your Residence Select your current country of residence. Type of Proof of Address Document Select the type of document you are submitting. Accepted documents: utility bill, bank statement, credit card statement. Region/State Select your current state or region of residence. City Your city of residence. As shown in your document. Address Line 1 Enter your address. As shown in your document. Address Line 2 Continue your address. This is optional. Postal Code Your postal code. As shown in your document. - Click Start address verification.
The Address verification page appears.
Tip: To see examples of good proofs of address, click Show examples.
Step 3 Upload Proof of Address
- Click Upload files. Upload the document you selected.
Note: Remember to submit a proof of address that is less than 3 months old. If you do submit an older document, you will have to restart the verification process.
- After choosing the file click Continue. If you want to choose another file, click Upload files and retry.
You’ll be notified about your application in just a few minutes (5-10min)! Check your notification inbox if your application has been approved or declined. You can also check your email inbox.
Note:
- There is a lifetime limit of 5 verification attempts for each user!
- If you have not received an answer within 24 hours, it means that your document is going through manual verification. Manual verification may take more than 2 days (2-7 days).
- Due to Coronavirus (COVID-19) pandemic, manual verification processing times may be longer than usual (3-10 days). Thank you for your patience.
In case of any questions or issues, please contact our support.
- Log in to your Paxful account, hover over your username located on the upper right of the page, and click Verify Me.
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Video verification
Video verification is an additional identity check that may be requested by our compliance department.
Note: Video verification isn’t mandatory and won’t affect your trading experience. It must be done only if requested.
1. Log in to your Paxful account, hover over your username located on the upper right of the page and click Settings.
The Settings page appears.
2. On the Verification progress list, click Verify Video.
The Video Verification section appears.3. After reading the instructions, click Upload video.
The Upload video window appears.
4. To upload an existing video, click the computer icon. To record a video, click the camera icon.
Note: Make sure you allow access to your microphone and camera.
5. Once the file is selected or the video is recorded, click Upload.
A message confirming your submission appears.
Tip: To upload another video instead of the submitted one, click Upload different video.
Check out more information on the account verification topic here.
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Address verification requirements
Address verification is an important step towards validating your profile on Paxful. Your proof of address must meet the following requirements:
- It must be a legal and traceable document (e.g. scanned papers, official PDF downloads, etc.) displaying your full name and residential address.
Example:
- utility bill
- bank statement
- credit card statement (please note we are having issues with credit statements at the moment)
- The address must be your current physical residential address (no older than 3 months). P.O. box address is not accepted.
- Your document should be in English (Latin letters).
- Your document must be in full color and must not be cropped.
- The address on the document must match with the address entered by you.
- If your document is written in a language that does not use the English alphabet, please have it translated and attach the following declaration along with the document: “I hereby certify that the attached document is an official and accurate translation of my document (document type). If found otherwise, Paxful has my authorization and full right to suspend my account and not refund the balance due to false information (Name and translation date)(Signature)."
A review of such a request may take up to two weeks.
Here're the samples of great proofs of address. They are clear, legible, well lit, and have all the information we require:
See our address verification guide for more details.
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Verification for payment methods
Trading on Paxful in some cases requires verification. The following table lists such scenarios:
Payment Method Buy cryptocurrency Sell cryptocurrency Create Offer Verification Requirements All Buy and sell cryptocurrency ID verification Cash in person Buy and sell cryptocurrency ID and address verification Cash by mail Buy and sell cryptocurrency ID and address verification Cash in person 50 USD or more per trade 50 USD or more per trade ID and address verification Cash by mail 50 USD or more per trade 50 USD or more per trade ID and address verification For additional information on verification, see our ID Verification Guide and learn more about the various verification levels.
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Verification issues and troubleshooting
There are a few different reasons why your ID or proof of address verification may be denied. Here are the most common reasons:
ID Verification
You have reached the limit of verification attempts.If you run out of verification attempts, please reach out to our support team to see how we can help.You uploaded an unreadable or low-quality photo.Submit a fresh verification request on our website. Login and upload everything as required. Please note that the image must be in JPEG format and of high quality. Ensure that the picture is up close and the contents are legible. Remove all covers from the document and make sure it is not masked by any other object.You uploaded an ID in paper format.Submit a fresh verification request using any of the accepted ID documents such as your passport, National ID card, driving license, or voter’s card (National ID card should be in a new format). The document must not be in paper format.Your ID and selfie were interchanged during upload.Submit a fresh verification request and upload your document and selfie in the appropriate sections on the Paxful verification form. Please make sure that both your document and your selfie are clearly visible and are of high quality.Your ID has expired.If you received an error message that your identification has expired, you can upload an alternative ID such as your passport, national ID, or driver’s license. The new ID you upload must have an expiry date on it.You provided documents that do not belong to the account holder.Please upload documents with details that match the details on your account: name, last name, country. The photograph on the ID must match with the selfie you submit.Your documents were edited and not original.Resubmit a verification request with the original documents without any edits to them. Pictures must be in full color, without any cropping or manipulations of any kind.You uploaded an incorrect document.Submit a fresh verification request using any of the accepted ID documents such as your passport, National ID card, Tax ID, driving license, or voter’s card (National ID card should be in a new format - not in a paper format). Other ID documents such as your student ID cards are not accepted by our verification provider.You uploaded a picture of a scanned photo instead of taking a selfie.Our verification provider does not accept images of a scanned photograph in the place of a selfie. Upload original digital photos only. The uploaded picture must be in JPEG format and of high quality. Ensure that the picture is up close and clear.Your ID is in a language with non-Latin letters.If your document is written in a language that does not use the English alphabet, you can still use it to apply for verification. If you receive a message "unsupported ID", it means your native language is not supported by our verification provider yet. In this case, please try another valid document, preferably in English.You have an issue taking a selfie.If you get an error message during our liveness check (where you click a selfie for us to match with the image on your ID), this could be because the app is restricted from accessing your device camera. For example, if the application does not have access to your phone camera. Ensure that the browser or the app has access to your respective device camera. Alternatively, you can try the verification process on a different browser or device.Address Verification
You have reached the limit of verification attempts.If you run out of verification attempts, please reach out to our support team to see how we can help.
You uploaded documents that are not accepted.Utility bills and bank statements are accepted forms of address verification. Make sure you’re uploading one of these documents.The document you uploaded did not show your full name and/or your residential address.
If the document you uploaded has information cut off (like your full legal name or your residential address), it may be rejected. Make sure that when you’re uploading a document, all information is clearly shown and nothing is cut off or missing.Your document is in a language with non-Latin letters.If your document is written in a language that does not use the English alphabet, please follow the directions listed on the verification page.
Your document was cropped or altered.Please make sure you’re uploading the entire document. If the document is cropped, cut off, or altered, it will not be accepted.
The document you uploaded was more than 3 months old.Please upload a document that is less than 3 months old. Documents older than 3 months will not be accepted.
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List of banned countries, OFAC
As of October 2020
As a US company, we comply with Office of Foreign Assets Control ("OFAC") sanctions. The OFAC is a division of the US Department of the Treasury that administers and enforces economic and trade sanctions based on US foreign policy and national security goals against targeted foreign countries and regimes, terrorists, international narcotics traffickers, those engaged in activities related to the proliferation of weapons of mass destruction, and other threats to the national security, foreign policy or economy of the United States. As such, some are broad-based and oriented geographically (i.e. Cuba, Iran). Others are “targeted” and focus on specific individuals and entities.
OFAC banned countries
Users and traffic from the following countries are banned from Paxful:
- Burundi
- Central African Republic Sanctions
- Cuba
- Crimea region
- Iran
- Iraq
- Lebanon
- Libya
- North Korea
- Somalia
- South Sudan-related Sanctions
- Sudan and Darfur
- Syria
- Venezuela
- Yemen
OFAC grey/high-risk countries
Users from these countries have to verify their ID before they can send out or sell cryptocurrency:
Additionally, as we fully co-operate with all OFAC and Specially Designated Nationals (SDN) and Blocked persons lists, we block individuals who threaten international stabilization efforts as defined by OFAC in the regions of:
- Balkans
- The Democratic Republic of the Congo-Related
- Western Balkans area and Belarus as part of Ukraine-/Russia-Related Sanctions
- Venezuela related sanctions
- Zimbabwe related sanctions
Furthermore, we use the OFAC Consolidated sanctions list which covers non-SDN sanctions designations under the following programs:
- Foreign Sanctions Evaders (FSE) List
- Sectoral Sanctions Identifications (SSI) List
- Palestinian Legislative Council (NS-PLC) list
- The List of Foreign Financial Institutions Subject to Part 561 (the Part 561 List)
- Non-SDN Iranian Sanctions Act (NS-ISA) List
- List of Persons Identified as Blocked Solely Pursuant to Executive Order 13599 (the 13599 List)
Globally, we screen the following lists:
- UN Consolidated Sanctions list which covers various UN Security Council Resolutions
- The EU Consolidated Sanctions list which covers the following programs enforced by the EU Security Council and maintained by the European External Actions Service:
- Arms embargoes
- Trade restrictions, such as import and export bans
- Financial restrictions
- Restricting movements, such as visa or travel bans
- HM Treasury Consolidated list covers entities designated under the following regulations:
- ‘UK listing only’ – listed under TAFA 2010 only
- ‘Both UK and EU listing’ – listed under TAFA 2010 and under the EU’s asset-freezing regime
- ‘EU listing only’ – listed under EU’s asset freezing regime. The prohibitions are found in Council Regulation (EC) No 2580/2001 with penalties given by TAFA 2010.