• Paxful escrow

    Paxful escrow is there to keep your bitcoins safe. So how does the escrow work? 

    Paxful is a peer-to-peer bitcoin marketplace, a place where people can meet and safely exchange bitcoin for over 300 payment methods. Our vendors create offers with the terms they require and set a price. Once a buyer finds an offer that suits him, the trade begins. This automatically triggers the bitcoins from the vendor’s wallet to be reserved on a safety deposit account (escrow), where it will be held until the transaction is complete.

    When both the buyer and the vendor have verified that the transaction has been confirmed and all the terms have been met, the money will be released to the buyer’s wallet.

    If the buyer decides that he does not want to purchase the bitcoins he can simply cancel the trade and bitcoins will be returned back on the seller's account.

    If at any point there is a disagreement between the buyer and the vendor, the process moves along to dispute. Our moderators will then step in and investigate all the info and take into consideration all the details available and make the decision of who deserves the bitcoins. Most transactions go through without the need for dispute, but with Paxful being a peer-to-peer marketplace, there will always be users that will try to take advantage of others. This is why we have a 24/7 dedicated customer support team. Your business and money are our top priorities, and we do all that we can to keep them safe.

  • Paxful trades flow

    All Paxful trades flow the same way.

    Generally, the steps to all Paxful trades are the same. If you familiarize yourself with the process, it’ll make trading on Paxful a lot easier.  

    Step 1. Find or Create a suitable offer

    These offers are shown in the best way possible: according to your preferences. All the things you input on your search bar (as well as the reliability of other users) are all taken into consideration when you are showed the offer list. 

    If you’re selling bitcoins, you’ll be the one to create the offer.

    Step 2. Open trade for the amount you wish to pay

    Choose the best offer for you! Look for offers that have reliable potential trade partners and that have a good price.

    In the case of selling bitcoins, you’ll have to wait for someone to choose your offer.

    Step 3. Read/Write the trade terms and instructions

    The offer terms and trade instructions are one of the more essential parts of the offer as they contain detailed requirements that the buyers will have to comply with.

    Step 4. Talk to your trade partner for more information

    If there are any confusions during the trade, feel free to send your trade partner a message. The last thing you’d want is a miscommunication.

    Step 5. Provide/Confirm payment

    It is now up to the buyer to follow the offer terms and instructions VERY carefully (ignoring offer terms and instructions may become a disadvantage in case of a dispute). Remember that you can ask questions and talk to your trade partner via trade chat.

    If you’re the buyer and you’ve provided your payment (according to all the requirements of the vendor), be sure to mark the trade as paid and wait for the vendor to release the bitcoins.

    If you’re the vendor and the buyer has provided the payment, be sure to confirm if the payment is valid. NEVER release the bitcoins until you’ve made sure that the payment is good.

    Step 6. Wait for the bitcoins to be released/ Release the bitcoins

    As a buyer, your job is done as soon as you provide all that the vendor needs. You just need to wait for the bitcoins to be released from escrow.

    As a vendor, be sure to release the bitcoins as soon as you’ve confirmed the payment. As soon as the buyer marks a payment as complete, it keeps the trade from expiring automatically. It is your duty as the vendor to automatically release the bitcoins from escrow as soon as you verify the payment. If you don’t release they bitcoins, they will remain in escrow.

    Step 7. Leave feedback

    Leaving feedback plays an important role in Paxful’s reputation system. It’s important that you leave appropriate feedback for every trade that you do.

  • Trade status

    Trade statuses determine the progress of your trades. 

    Each trade on Paxful has a status. There are eight statuses your trade could possibly have:

    Active funded the trade is open, and funds have been transferred to escrow.

    Paid the buyer has marked the trade as paid.

    Expired every trade has a payment window for the buyer to make a payment. When the trade is funded, but the buyer failed to mark it as paid, the payment window expires.

    Cancelled the buyer/seller has willingly cancelled the trade.

    Dispute open either the buyer or the vendor has opened a dispute (a dispute can be started 3 hours after the trade was marked as paid).

    Successful the vendor has released funds from the escrow to the buyer’s wallet.

    Awarded seller a dispute has taken place, and bitcoins were awarded to the seller.

    Awarded buyer a dispute has taken place, and bitcoins were awarded to the buyer.

  • Writing good trade instructions

    Trade instructions are the more specific and detailed requirements that appear when the individual trade begins. These are the requirements that you set for when they pay you.

    Unlike the offer terms, you would want the offer instructions to be as detailed as possible. Give clear instructions of what you need from the buyer and explain the steps that lie ahead (such as info on documents such as receipts or photos you may require). Remember that user sees trade instructions when the trade starts, so here you can put the information that you want to provide after the user accepts the offer terms. Make sure that your instructions are in line with Paxful's Terms of Service.

    What NOT to do:

    1. Do NOT suggest to trade off escrow. Any suggestions to trade off-site are strictly forbidden and this kind of activity will get you banned from Paxful.
    2. Do NOT give any personal contact information.
    3. Do NOT give links to outside sites or share URLs. You must process the payment on Paxful.

    Examples of Trade Instructions:

    iTunes gift cards

    1. Please upload a picture of your physical card with the code SCRATCHED off and clearly visible. For blurry photos, please type the code into the chat also.
    2. If your card doesn’t mark the value, please tell me the denomination.
    3. Wait for me to check the card and release bitcoins and remember to click the “Mark as Paid” button.
    4. If for any reason you do not want to continue the trade with me, then cancel the trade so I can trade with others instead.

    Amazon gift cards

    1. Please upload a picture of your physical card with the code SCRATCHED off and clearly visible. For blurry photos, please type the code into the chat also.
    2. Upload a picture of the receipt showing that the card was purchased with CASH.
    3. Wait for me to check the card and release bitcoins and remember to click the “Mark as Paid” button.
    4. If for any reason you do not want to continue the trade with me, then cancel the trade so I can trade with others instead.

    Paypal

    1. Upload a picture of your FULL screen showing that the funds are already available in your PayPal balance and it is VERIFIED. Remember that you must show your FULL screen!
    2. Give me your PayPal email.
    3. Give me your Facebook Profile link.
    4. Show proof that your account is verified
    5. After you have done the above, I will then send you the email account to send funds to.
    6. Funds must be sent in the form of SERVICE, and I will send you the next steps.
    7. I have the right to stop working with anyone if I suspect fraud.

    Western Union

    1. Send the Funds Via Cash to the following NAME_HERE, ADDRESS_HERE etc…
    2. Provide me with the following info in the chat: sender name, sender city/state, sender phone number, MTCN code, and exact payout amount in USD or LOCAL CURRENCY
    3. Click the “Mark as Paid” button and wait for me to pick up the funds and release bitcoins.
  • Unresponsive trade partner

    Unresponsive trade partners are a common sight.

    Are you selling bitcoin and your buyer ends up not responding?
    Don’t worry because as long as the buyer has not clicked “Mark as Paid” then your bitcoins will be freed from escrow once the trade expires. If the buyer clicks “Mark as Paid” but you didn’t receive any payment, you can ask the buyer to cancel the trade as no payment has been provided. If the buyer won’t cancel then a countdown will appear. Wait for that countdown to finish then you’ll be able to click “Dispute”. Once a dispute has started, give time to the moderators to look into it. You should eventually be rewarded back the bitcoins. Note that verified vendors have an advantage here. 

    The same goes for buyers who started trade with the unresponsive vendor. If you have started trade and vendor seems to be offline or doesn’t reply to you the best you can do is cancel the trade and try your luck with the other vendor.  If the vendor was responsive, approved the payment and then become unresponsive, you need to “Mark trade as Paid” so that trade doesn’t expire. If the trade expires, the seller gets his bitcoins back from the escrow. If you forget to click on “Mark as Paid”, but payment has been already done then it’ll be much harder to get your coins.

    For more information on disputes, click here.

  • Potential risks when trading cryptocurrency

    Like with any other type of investment, there are risks that are involved with trading bitcoins on Paxful.

    It should always be in your best interest to protect your investment and part of protecting it includes familiarizing yourself with all the risks that come with it. If you familiarize yourself with all these risks, you put yourself in a better position of making a good profit on Paxful.

    Risks when buying bitcoins on Paxful

    If you are new, some of the dishonest users may use that to their advantage. Here are a few ways they can attempt to get at you:

    Vendors asking you to cancel the trade after you have paid

    A common tactic used by scammers includes them asking you to cancel the trade after you have paid. If you’re using a gift card and you upload all your gift card details, then you put yourself at the risk of giving them those details for free. They will then rip the value off of that card and if you cancel it, the bitcoins will be released from escrow and go back to the vendor.

    If a vendor ever asks you to cancel after you’ve paid, refuse to do so. Click “Mark as Paid” and open a dispute. The moderators will then investigate the trade and award the coins to whoever is in the right. Be ready to provide additional proof just in case the moderators need more. If you don’t click “Mark as Paid”, the trade will expire and the coins will go from escrow back to the vendor. Another tip for preventing yourself from having your card ripped is making sure that the vendor is present before uploading any documents and making any payments.

    Note that brokering of gift cards is against Paxful Terms of Service and is strictly prohibited. Make sure that you buy gift cards from the shop and you are the original owner of the gift cards. If you received a card as a gift, you must be able to reach the gifter at any time and ask for the receipt and additional information if it is needed. 

    Trading off escrow

    Many scammers will try to get you to trade outside of Paxful’s escrow. They will ask for your contact details and try to get in touch. If you trade off escrow, there’s no way to protect you. After you’ve made a payment, there are no guarantees that the seller will send you the bitcoins. Paxful’s escrow system is there to protect both the buyer and the seller.

    Risks when selling bitcoins on Paxful

    Just like buying bitcoins, there are also a few risks that you have to look out for when it comes to selling bitcoins on Paxful. Familiarizing yourself with these risks will help you optimize the offers you create.

    Reversible payment methods

    It’s important to know that some payment methods on Paxful are reversible (such as PayPal or credit cards). One common tactic that scammers use is to do trades with these payment methods and then later ask for a chargeback. For example, they would tell their credit card company that it was not them who made the transaction. In the instance of PayPal, they would say that they did not receive the goods. PayPal normally sides with the buyer first but you can submit your evidence and hope that they refund your money.

    So what do you do when you get a chargeback? The first step is to go to your vendor dashboard and click view past trades. Click the trade wherein you got the chargeback and you should be able to see the trade page. Scroll down and under your instructions, you should be able to see the receipt of the trade.

    Gift cards that have already been redeemed

    This is another common method that scammers use. Buyers would add gift card details and images that may have already been used. 

    It’s important that you NEVER release the bitcoin before you check the gift card balance. Make sure to redeem it and have it in your account before you release the bitcoins. Try not to wait too long as buyer may try to sell the card to another vendor at the same time. Usually, scammers will try to hurry you up by saying that they’re in a hurry and ask you to release the bitcoins already. Remember not to fall for that and make sure to ONLY release the bitcoins when you’re sure you have the gift card balance.

    Using a fake ID or a stolen credit card

    Credit card companies usually cover their users from fraud. In the case of a stolen card, they will always refund and chargeback the transactions. This is why it’s important to check the users’ identity and ask for a selfie to see if the two match. Beware of blurry images where the face and names might not be visible. If a user truly wants to buy bitcoin, they should be able to provide a decent enough photo. Although some might refuse to give ID as it is sensitive information, it’s up to you what you accept for the trade but keep in mind that the more evidence you have, the more leverage you will have against the scammer.

    The user is “very busy”

    The user is “very busy” is usually a red flag when you’re trading on Paxful. As mentioned earlier, some users might rush you into releasing the bitcoins quickly, telling you that the payment has already been made or that they are doing currently in the process of doing it. What happens is that the buyer gets the bitcoins, sends them quickly into a different wallet (outside of Paxful), and doesn’t even bother to make a payment. Be EXTRA cautious of users that say they are really busy. It may not always be the case that the user is a scammer, but keep your guard up at all times. Both parties buyer and seller must carefully follow trade instructions and finish the trade when all conditions that they agreed on were met.

  • Gift card trade specifics

    Gift cards are one of the most popular ways that the unbanked use to earn bitcoin and enter the peer-to-peer economy. However, using gift cards to trade for bitcoin poses certain risks and we want you to be aware of these important specifics. At Paxful, we do our best to minimize all the downsides and foster a safer trading environment, but it’s imperative that you know how to protect yourself while trading. Here are some main cornerstones to consider:

    1. Gift card seller 

    1.1 High number of bad cards/codes. 

    The percentage of codes that may be inactive or invalid is relatively high. Depending on the market and gift card type, you may find anywhere between one and five invalid codes out of 10 codes.

    Solution: To relieve this situation, we have expanded our customer support team and are using more advanced technology to make it more difficult for invalid codes to get into our platform.

    1.2 Coin locking. 

    Gift card sellers may not always be certain about the validity of their codes. Still, they may keep the trade active by insisting that their cards are valid. When a buyer doesn’t trust the code and initiates a dispute, the bitcoin of a gift card buyer remains immobile and locked in the secure trade escrow.

    Solution: For such cases, we have an efficient dispute-handling procedure that decreases the handling time significantly and releases bitcoin back to the bitcoin seller quickly.

    1.3 Brokering. 

    Some of our users neglect the details in our Terms of Service and attempt to re-sell the same gift card multiple times — this is a violation of our TOS. Brokering, or reselling gift card codes, is fraudulent behavior and poses risks and time loss for gift card buyers.

    Solution: To counter this, we have grown our dispute-handling teams significantly across the globe. All confirmed brokers are subject to getting banned from our platform.

    2. Gift card buyer

    2.1 Unauthorized use of codes by bitcoin sellers. 

    In some cases, you may encounter a bitcoin seller with fraudulent intentions. Such traders redeem valid codes but deny having done so. This is a complicated issue — please see more details in the next point.

    Solution: Paxful invests heavily in tools that help in the investigation and KYC process to check our bitcoin sellers’ background and transaction history.

    2.2 Bitcoin sellers (vendors) are favored during disputes. 

    Bitcoin buyers who bring gift cards to our platform may have the impression that bitcoin sellers have an advantage during disputes.

    Here’s why: 

    • A high percentage of cards offered in trades by gift card holders is invalid.
    • Many gift card sellers refuse to provide proof of card ownership.
    • Inexperienced gift card holders start a trade without reading offer terms and instructions.
    • Some gift cards cannot have their balance checked.

    2.3 Unresponsive seller. 

    This happens when the bitcoin seller stops communicating and does not release bitcoin even after the gift card seller provides a code. This may be due to specific trade flow, usually mentioned in the seller’s offer instructions, but it may also be the seller using the code without paying the gift card seller. The latter then is left with the only option to cancel the trade.

    Solution: We have increased the staff number in our Support Team so that we can assist gift card sellers as quickly as possible.

    3. Evidence required for disputes

    The following items are required as evidence to facilitate a smooth and fair resolution of any trade disputes:

    3.1 A photo of the original gift card with your Paxful trade chat clearly visible in the background.

    Edited or photoshopped images are not accepted.

    3.2 A complete photo of the original receipt. 

    All four corners of the paper receipt must be visible in the photo.

    3.3 For electronic codes (e-codes), an invoice for the original payment and a video recording of the bank statement as proof of purchase.

    E-codes require clear proof of ownership just as physical gift cards do.

    3.4 Proof of exchange between the third party’s customer support.

    We may request the gift card seller to contact the gift card company for additional evidence.

    4. Long dispute handling time

    4.1 Average dispute handling time may be up to three weeks.

    The volume of bad trades involving used gift card codes impacts the handling time for gift card disputes.

    4.2 Disputes take a long time due to the following factors:

    • High volume of disputes.
    • Complete lack or partially presented evidence from both sides.
    • No special agreements between Paxful and gift card companies.
    • Unresponsive users.

    5. Irresolvable disputes

    A dispute may go unresolved under the following circumstances:

    5.1 Neither side managed to provide adequate evidence to our moderators.

    With some disputes, our moderators simply do not receive enough cooperation from either side. This may render a dispute-solving process close to impossible.

    Solution: By implementing more strict ID verification requirements, Paxful aims to decrease the number of irresponsible users in general.

    5.2 The gift card balance cannot be checked for some gift card types.

    It is very important to remember that Paxful is an intermediate platform. We do not possess special tools to check personal e-codes or gift cards.

    Solution: To avoid such a scenario, we invest in advanced ID verification tools and check suspicious users’ transaction history closely.

    If you’d like to learn more about buying bitcoin with gift cards, please click here. We also have an article and a video to guide you through disputes. If you have lost a gift card dispute, please see additional information here.

  • Trade Page Lite

    Paxful has created a simpler and smarter approach to trades. Now trades may work without time-consuming trade chats. It becomes possible as the most important trade instructions and requirements are now part of the trade process itself. The requirements, which affect the trade flow directly, are chosen by the Vendor during the offer creation process. These settings are payment method specific. Here is an overview of the new feature, which is named as Trade Page Lite.

    Please note: For now, this option is available for PayPal Sell offers only.

     

    Offer creation

    Trading as Bitcoin Seller

    Trading as Bitcoin Buyer

    Offer creation

    In order to make this feature activated, it is necessary to contact our Customer Experience Team.

    With the simplified version, you go through a similar process as with the classic version. However, you will have additional payment specific requirements to choose from. Chat will be avoided as trade instructions and requirements will be integrated into the trade flow. Here is an example of such a process with a PayPal offer:

    You create a usual offer to sell your bitcoins.

    tradelite.png

    tradelite0.png

    On step 2, you will have these additional fields to fill in:

    tradelite01.png

    1. List of options which will be requested before the payment can be made.

    Please note: ID request can be removed in case if the vendor has already traded with the buyer before and if the buyer has successfully verified his ID with our Compliance Team.

     2. A file that will be requested after the payment has been made.

    3. PayPal email to make the payment which will be shown to a buyer once you will approve the buyer’s ID.

    Trading as Bitcoin Seller

    Step 1

    When a trade starts, you will see this page. Here and from now on you will have an option to switch to classic chat trade:

    tradeliteseller1.png

    Wait for the buyer to upload his ID. Meanwhile, you have the option to switch to regular chat mode by clicking on “Request chat”.

    Once the buyer has sent you his docs, you will have the following options to choose from:

    1. View the file uploaded by the buyer.

    2. Accept the file and proceed.

    3. Reject the file and make the buyer try another file.

    4. Switch to the classic chat page.

    tradeliteseller2.png

    If all is good, click “Accept” to proceed to the next step.

    Step 2

    Please wait for the buyer to make the payment. If necessary, start a chat with a trade partner by clicking on “Request chat”.

    tradeliteseller3.png

    Once the buyer has confirmed making the payment, you can do the following:

    1. View the proof of payment.

    2. Confirm receiving the payment.

    3. Release BTC if all is OK.

    4. Request chat to clarify certain details.

    5. Start a dispute in case of an issue with the payment or suspicious actions from the buyer’s side.

    tradeliteseller4.png

    In an ideal scenario, you simply confirm the payment and click “Release BTC”.

    Step 3

    After a successful trade, do not forget to leave feedback by clicking “Leave feedback”

    tradeliteseller5.png

    Trading as Bitcoin Buyer

    You start a trade as usual:

    tradelitenew1.png

    tradelitenew2_.png

    Step 1

    You will see this page. Here you can:

    1. Upload ID files requested by the seller.

    2. Cancel the trade if something went wrong.

    tradelitebuyer1.png

    After clicking “Upload” button, please choose the necessary files:

    1. Upload a file from your device.

    2. Provide a direct link to a file.

    3. Make and upload a photo of an ID.

    tradelitebuyer2.png

    To proceed click “Upload”:

    tradelitebuyer3.png

    The following options will appear:

    1. Delete the uploaded file and retry.

    2. Send files to the vendor.

    3. Cancel the trade.

    If you are ready, click “Send to vendor”.

    tradelitebuyer4.png

    Please note: The seller any time may switch your trade to classic chat version.

    Step 2

    While you are waiting for the seller to review your docs, you can cancel the trade:

    tradelitebuyer5_.png

    Once your ID will be accepted, you can do the following:

    1. Upload the proof of payment the same way as with ID.

    2. Cancel the trade.

    tradelitebuyer6.png

    After the payment and the upload you can:

    1. Remove the file and retry.

    2. Click “Payment complete” and proceed.

    3. Cancel the trade.

    tradelitebuyer7.png

    If you are sure that the payment has been made successfully, click “Payment complete”.

    Step 3

    While you are waiting for the vendor to confirm the payment and release BTC, you can cancel the trade:

    tradelitebuyer8.png

    In case of success, you will see the following page:

    tradelitebuyer9.png

    Now you can leave feedback to your trade partner. 

  • Watermarking images

    Why Paxful watermarks images?

    You may have noticed that all images uploaded in trade chat have a watermark with a trade number and our platform's name. This is a security measure, which prevents sensitive information such as gift card images from being used in fraudulent activities such as irresponsible re-selling or brokering. We want to prevent scammers from re-selling any gift cards which they manage to obtain on our platform.

    When images are not watermarked?

    There are also reasons for possessing a clear non-watermarked picture. One of those reasons, for example with gift cards, is to solve any questions with the gift card company. So how to get not watermarked images?

    1. The KYC/ID verification process should be completed and successfully confirmed.
    2. Images in the trade chat will then be shown without a watermark 24 hours after the bitcoin has been released.
  • Increasing trade limits

    Do you want to trade even more on Paxful? Are your desired trading volumes higher than 10,000 USD per trade? You can increase your trading limits easily by following these steps: 

    1. Complete our KYC procedure by applying to ID verification and address verification through your account. KYC documents include ID, proof of address, a selfie with ID, etc. 

    2. Contact our support team and we will modify your trading volume limits according to your request. After you submit the required information, Paxful KYC team will review the application and the amount will be manually increased. 

    Please note: This step is valid only in case your trade volume is equivalent to 10,000 USD per trade or higher.

    Feel free to contact our support team with any additional questions: help@paxful.com

  • Feedback and reputation

    Feedback and reputation system which Paxful has is a good way of filtering honest users from users who are less honest.

    Paxful’s feedback and reputation system basically show a score on a user’s public profile. Each user can give one feedback per user per trade. Only successful trades are eligible for feedback.

    If you fail to give feedback on a trade on a user, you can go back at any time and leave one. If you already provided feedback on a user, you can also go back and change it.

    There are three types of feedback: positive, neutral, and negative. Aside from giving feedback, you can also trade or block a user.  

    Please do not leave a negative feedback for no reason as it makes harder for vendors to trade if their reputation goes too bad.

    Be aware that intentionally ruining vendor reputation is considered as malicious action and will lead to account ban.

    Faking reputation by doing fake trades is not allowed and such accounts will be banned.

  • Minimum amount for a trade

    Currently, the minimum trade amount is 10 USD to buy bitcoins. If you are selling bitcoins, the minimum is 0.001 BTC.

  • Bond for gift card trades

    Paxful bond is for the vendors who trade bitcoins for gift cards. A bond is like a security deposit that borrows the funds for a defined period of time.

    Every seller on Paxful who trades bitcoins using a gift card offer is required to put up a bond to ensure the safety of a Paxful buyer. On Paxful, the required bond is 0.1 BTC 

    Note:

    • Bonds are for gift card sales only. For other payment groups like cash, online wallets, and debit/credit cards, bonds are not required.
    • If you don’t have enough BTC in your account to cover the bond, your offer will not be visible to the buyers.
    • Your bond amount is released 7 days after your last gift card trade.
    • You can issue a bond and get it back from your vendor dashboard.

    How to transfer the bond?

    1. On the header bar, click Dashboards.
      Bond_Step1.png
    2. Above the My Offers list, click TRANSFER BOND NOW. A notification appears confirming that your bond was deposited from your wallet to Paxful secure escrow.
      Bond_Step_2.png

    How to retrieve the bond?

    1. On the header bar, click Dashboards.
      Bond_Step1.png
    2. Under the list of your offers, click RETRIEVE BOND. A notification appears confirming that your bond was transferred back to your Paxful wallet.
      Bond_back_Step_2.png

    Find out more about how to create an offer to sell bitcoin and read more about gift card trade specifics.

  • Cannot start a trade with a vendor

    It may happen that you want to start a trade with a specific vendor and you get the following message:
    "You cannot start a trade with this vendor", "Offer not found" and more:
    offer_not_found.PNG

    Another example:

    cannotstarttrade.PNG

    Please note that it is not a technical error. This happens as vendors may set the following restrictions for their potential trade partners:

    • verification of phone, email, ID requirement
    • visibility only for users marked as trusted
    • a minimum of past trades required
    • a limit for the amount of money a new account is able to trade
    • geographical blocks for certain countries
    • Proxy/VPN limitations
    • user has blocked you due to any personal reasons

     

     

  • Adding bank account in trade chat

    This is a guide on how to add bank details to the trade chat. This option helps to safely store the bank details so that you do not have to send this information to your trade partner manually. This will help avoid typos and any misunderstandings related to this sensitive information. You can save more than 1 bank account and use them for all your bank transfer trades.

    Step 1

    Start a Bank Transfer trade and click on “My Bank accounts”, then click on the pop-up “Add bank account” and have your account details ready.

    chataddbank1.png

    Please note: If you already have saved an account before, please go to Step 4.

    Step 2

    1. Choose if the account is registered on a person or a company. 
    2. Choose the country. 
    3. Specify the currency of your account.

    Click “Next” to proceed.

    addcaccountinchat.png

    Step 3

    1. Add routing number (for the USA) or choose your bank (for Nigeria).
    2. Insert account number or IBAN account number for EU countries.
    3. Add the exact account holder name.

    USA:

    USAChat.png

    EU:

    AddAccountEU.png

    Nigeria:

    AddAccountNigeria.png

    Click “Add bank account” or add details for international Swift transfers (optional):

    1. Account holder country of residency
    2. Account holder state/region
    3. Account holder city
    4. Account holder ZIP code
    5. Account holder address

    addaccountSwift.png

    Step 4

    In case of success, your bank account will appear in a window at the bottom. In order to send these details to your trade partner, click on the account details. After you check the details, click “Share bank details”

    ListinChat.png

    shareaccount.png

    Bitcoin buyer will receive the following message:

    chatmesssage.png

    Please note:
    • Customers located in the country where we don’t support bank accounts logic, will not be able to see the feature. At the moment, we support the US, Nigeria, EU countries.
    • Once sent, it is not possible to delete bank details from the chat. However, you can send account details more than once.