• How to Avoid Chargebacks

    Chargebacks can happen with some payment methods even after a trade is done. This means that your trade partner can request their funds back, even after you received the payment. There are a few different things you can do to protect yourself from chargebacks when trading in the marketplace:

    • Chargebacks are usually related to third party payments*. If a third party payment was sent, try to get as much information as you can about the account the payment was sent from
    • Take a look at your trade partner’s feedback history before starting a trade to make sure they aren’t getting feedback about chargebacks
    • If you created the offer, add tags that indicate if you accept third party payments or not. 
      • If the user is ID verified, ask them if they are making the payment with their verified name
    • If you don’t accept third party payments and the buyer is trying to use one, ask the buyer to cancel the trade

    *Third-party payments are payments made by someone who the payment method/account does not belong to.

    If a buyer has filed a chargeback, take a look at this article to see what you can do.

  • How Do QR Codes Work?

    You can add a QR code to your Paxful account to help make your online wallet trades easier and faster. By adding a QR code, you can quickly share your online wallet details in the trade chat, or when you're creating an offer. We’ve broken down the steps on how to add and use a QR code in the Paxful marketplace:

    To add a QR code to your Paxful account:

    1. Head to the settings page of your Paxful account and click on Payment details
      QR_section_1_step_1.png
    2. Scroll down to Online Wallets and click on Add New
      QR_codes_section_1_step_2.png
    3. Next, pick your wallet name, upload the wallet URL, and give the account a nickname QR_codes_section_1_step_3.png
    4. Once you’re done, click Add
      QR_codes_section_1_step_4.png

    To edit or delete a QR code connected to your Paxful account:

    1. Head to the settings page of your Paxful account and click on Payment details
      QR_codes_section_2_step_1.png
    2. Select the online wallet you’d like to edit or delete
      QR_codes_section_2_step_2.png
    3. Click on the action you’d like to do
      section_2_step_3.png

    To upload a QR code in the chat:

    1. Once you’ve started a trade and you have a QR code linked to your Paxful account, you’ll see a mini QR code icon in the trade chat. Tap on the icon for the list of your linked online wallets
      QR_codes_section_3_step_1.png
    2. Select the QR code you’d like to use
      QR_codes_section_3_step_2.png
    3. From there, your QR code will be uploaded to the chat

    Notes:

    • If you created a sell offer with an online wallet, your QR code will automatically appear in the trade chat once the trade is started.

    • If you’re the buyer, you’ll need to click on the QR code link to visit your trade partner’s online wallet.


    To create an offer with a QR code:

    1. Start by creating your offer as you usually would—if you select an online wallet that is supported by this feature, you’ll have the option to upload your linked online wallet during the first step:
      QR_codes_section_4_step_1.png
    2. Select the online wallet you’d like to use
      QR_codes_section_4_step_2.png
    3. From there, you can continue to create your offer as usual 

    Note: If you're adding a QR code to your offer, the details will automatically be shared in the trade chat once the trade starts.

    Warning: Not all payment methods and regions are available with this feature right now.

  • Paxful Escrow

    Paxful’s escrow feature aims to ensure a fair trade experience for both parties. Paxful is a peer-to-peer cryptocurrency marketplace where people can meet and safely trade crypto using over 300 payment methods. When a trade starts, the cryptocurrency from the seller’s wallet is automatically moved into a temporary safe deposit account (escrow) where it will be held until the transaction is complete.

    So how does the escrow work?

    When a trade starts, the seller’s crypto is automatically transferred into our secure escrow. 

    Note: The amount transferred into the escrow is the trade amount plus escrow fee.

    How escrow helps cryptocurrency buyers: If you as a  buyer make the payment but the seller refuses to release your crypto, the secure escrow serves as a guarantee. The seller’s cryptocurrency will stay in escrow until our moderators step in to investigate the situation and award the cryptocurrency to the deserving party.

    How escrow helps cryptocurrency sellers: Sometimes a buyer may not be able to finalize the payment for the cryptocurrency. If you’re the seller in this case, then your cryptocurrency is safely returned back to your wallet.

    Once the payment is made and confirmed, the seller can release cryptocurrency from escrow to the buyer, and this will mark the completion of the trade. 

    escrowImage.png

    Here is more information on how you can start a dispute. Also, check how you can contact our 24/7 dedicated customer support team.

  • Paxful Trades Flow

    All Paxful trades flow in a similar way. However, you may encounter some specific cases depending on the payment method you choose. If you familiarize yourself with the process, it’ll make trading on Paxful a lot easier.  

    Buying cryptocurrency

    Find an offer on our Buy Bitcoin list. For more information on how to buy crypto see our guide.

    You can also create your own offers directly from your Paxful account. See our short guide on how to create your first offer.

    Selling cryptocurrency

    Find an offer on our Sell Bitcoin list. For more information on how to sell crypto see our guide.

    You can also create your own offers directly from your Paxful account. See our short guide on how to create your first offer.

    Note: Some payment methods on our platform have automated trade flow. Here is the list:

  • Trade Status

    Trade statuses determine the progress of your trades. 

    Each trade on Paxful may have a different status. You can see the exact status of your trades from your dashboard. There are eight statuses your trade could possibly have:

    Active funded – a trade has started, and funds have been transferred from the seller’s wallet into trade escrow.

    Paid – a buyer has marked the trade as paid. It means that a buyer of cryptocurrency is sure that he has made the payment and has actually clicked the Paid button.

    Expired – every trade has a payment window for a buyer to make a payment. When a trade is funded, but a buyer failed to mark a trade as paid, the payment window expires. This status means that a trade has been cancelled.

    Cancelled – a buyer or a seller has willingly cancelled a trade.

    Dispute open – a buyer or a seller has opened a dispute.

    Successful – a seller of cryptocurrency has released funds from the trade escrow to the buyer’s wallet.

    Awarded seller – a dispute has taken place, and cryptocurrency was awarded to the seller of cryptocurrency.

    Awarded buyer – a dispute has taken place, and cryptocurrency was awarded to the buyer of cryptocurrency.

  • Watermarking Images

    Why Paxful watermarks images?

    You may have noticed that all images uploaded in trade chat have a watermark with a trade number and our platform's name. This is a security measure, which prevents sensitive information such as gift card images from being used in fraudulent activities such as irresponsible re-selling or brokering. We want to prevent scammers from re-selling any gift cards which they manage to obtain on our platform.

    When images are not watermarked?

    There are also reasons for possessing a clear non-watermarked picture. One of those reasons, for example with gift cards, is to solve any questions with the gift card company. So how to get not watermarked images?

    1. The KYC/ID verification process should be completed and successfully confirmed.
    2. Images in the trade chat will then be shown without a watermark 24 hours after the cryptocurrency has been released.
  • Why Can't I Use My Gift Card in a Trade?

    During our automated gift card trade flow, it may happen that your gift card code gets rejected. The main possible reason behind this is that we have detected this gift card in another trade. Please be reminded that you can sell a gift card only in one trade at once. Brokering and selling cards to more than one user at the same time is strongly prohibited by our Terms of Service.

    If you get an error message and you are sure not selling the card in another trade, please contact our support team for assistance.

  • Security Deposit for Gift Card Trades

    Paxful security deposit (previously known as bond) is for the vendors who trade cryptocurrency for gift cards. A security deposit borrows the funds for a defined period of time. Every seller on Paxful who trades cryptocurrency using a gift card offer is required to upload a security deposit to ensure the safety of Paxful buyers. On Paxful, security deposits can be as low as 0.005 BTC

    Note:

    • The security deposit is for gift card trades only. For other payment groups like cash, online wallets, and debit/credit cards, a security deposit is not required.
    • If you don’t have enough BTC in your account to cover the security deposit, your offer will not be activated.
    • Your deposit amount is released 7 days after your last gift card trade.
    • Some users may have a flexible security deposit logic, read more here.
    • You can manage your security deposit on your Dashboard.

    Uploading security deposit


    1. Login to your Paxful Account. On the header bar, click Dashboards.

    ClickDashboards.png

    The Dashboard page appears.

    Note: You can use both Vendor Dashboard and Classic Dashboard to manage your security deposit.

    2. Above the My Offers list on the Security deposit dashboard, click Deposit.

    ClickDeposit1.png

    A confirmation window appears.

    Note:

    • If you click Deposit on the Security deposit dashboard, a full missing amount will be uploaded.
    • If you click Deposit on the offer field of one of your offers, the exact amount required for the specific gift card type will be uploaded. For more information click here.

    3. Read the message carefully and click Deposit to confirm the transaction.

    ClickDeposit2new.png

    A notification appears confirming that your BTC were deposited from your wallet to Paxful secure escrow.
    The deposited amount is shown on the Security deposit dashboard.

    DepositDashboard.png

    Note: You do not have to deposit BTC for each offer or payment method separately. Your deposit covers all offers and all gift card types.

    Withdrawing security deposit

    1. Login to your Paxful account. On the header bar, click Dashboards.

    ClickDashboards.png

    The Dashboard page appears.

    Note: You can use both Vendor Dashboard and Classic Dashboard to manage your security deposit.

    2. Above the My Offers list on the Security deposit dashboard, click Withdraw.

    ClickWithdraw1.png

    A confirmation window appears.

    3. Read the message carefully and click Withdraw to confirm the transaction.

    withdrawCorrected.png

    A notification appears confirming that your BTC were transferred from Paxful secure escrow to your wallet.

    Note:

    • It is possible to withdraw your security deposit only seven days after your last gift card trade. This includes successful and cancelled trades for all gift card types.
    • If you did not have any gift card trades, you can withdraw your deposit at any time.

    Flexible security deposit 

    How can I know if I have flexible security deposit logic applied to my account?
    You will receive a notification that your offer is deauthorized and requires a higher amount of security deposit to become active again. You will see a new deposit amount on your security deposit dashboard. 
    SecuritydepositUpdated.png
    I already have a trading history. Once activated, based on which information the new security deposit logic calculates the amount of my deposit?
    The analysis of the trade activity starts after the feature is activated. Initially, the standard amount of 0.005 BTC is applied.
    I am a user without a trading history. Based on which information the new security deposit logic calculates the amount of my deposit?
    Initially, the standard amount of 0.005 BTC is applied.
    How does the amount of security deposit change?
    According to your trading activity, the amount of the security deposit may become higher 0.005 BTC.
    Based on which information my security deposit becomes higher or lower?

    The following factors affect the change of your security deposit:

    • % of disputes
    • % of cancelled trades after cryptocurrency buyer has marked trade as paid
    • % of cancelled trades after a dispute has started
    • % of successful trades (trades without disputes, cancellations, etc.)
    • how quickly you respond to your trade partners
    Does my trading activity affect all gift card types at once or it is calculated separately for each gift card type?
    The security deposit amount is calculated separately for each gift card type. Eventually, for example, it is possible to have one deposit requirement for Amazon gift cards and another for iTunes. Here is an example of how you may see it on your Dashboard:
    differentAmounts.png
    How often my security deposit amount gets updated?
    Your security deposit amount is recalculated after each trade.
    Do I have to upload a security deposit for each offer separately?

    No. Your security deposit covers all your gift card offers at once. The security deposit is not per offer but per user.

    Once my deposit amount changes, will the system tell about it upfront or offers will be deauthorized right away?
    If your security deposit amount becomes higher, you receive a notification that your offer became deauthorized.

    Find out more about how to create an offer to sell cryptocurrency and read more about gift card trade specifics.

     

  • Writing Good Trade Instructions

    Unlike the offer terms, you would want the offer instructions to be as detailed as possible. Give clear instructions of what you need from the buyer and explain the steps that lie ahead (such as info on documents such as receipts or photos you may require). Remember that a user sees trade instructions when the trade starts, so here you can put the information that you want to provide after the user accepts the offer terms. Instructions are added in the third step of the offer creation flow.

    Note: Before you start, make sure that your instructions are in line with Paxful's Terms of Service.

    What not to do:

    1. Don’t suggest to trade outside escrow. Any suggestions to trade off-site are strictly forbidden and this kind of activity will get you banned from Paxful.
    2. Don’t give any personal contact information. 
    3. Don’t give links to outside sites or share URLs. You must process the payment on Paxful.

    Examples 

    iTunes gift cards

    1. Upload a picture of your physical card with the code clearly visible. For blurry photos, please type the code into the chat also.
    2. If your card doesn’t mark the value, please tell me the denomination.
    3. Wait for me to check the card and release cryptocurrency. Remember to click the I have paid button.
    4. If for any reason you don’t want to continue the trade with me, cancel the trade to let me trade with others instead.

    Amazon gift cards

    1. Upload a picture of your physical card with the code clearly visible. For blurry photos, please type the code into the chat also.
    2. Upload a picture of the receipt showing that the card was purchased with cash.
    3. Wait for me to check the card and release cryptocurrency and remember to click the I have paid button.
    4. If for any reason you don’t want to continue the trade with me, cancel the trade to let me trade with others instead.

    Paypal

    1. Upload a picture of your full screen showing that the funds are already available in your PayPal balance. 
    2. Share your PayPal email.
    3. Show a proof that your account is verified
    4. After you have done the above, I will then send you the email account to send funds to.
    5. Funds must be sent as “goods and services”. 

    Western Union

    1. Send the funds via cash to the following NAME_HERE, ADDRESS_HERE, etc…
    2. Provide me with the following info in the chat: sender name, sender city/state, sender phone number, and the exact payout amount in USD or local currency.
    3. Click the I have paid button and wait for me to pick up the funds and release cryptocurrency.

    Read more on our rules for selling cryptocurrency, tips for buying cryptocurrency, and our guide on writing good offer terms.




  • Unresponsive Trade Partner

    Are you selling cryptocurrency and your buyer ends up not responding?

    Don’t worry because as long as the buyer hasn’t clicked I have paid button your cryptocurrency will be freed from trade escrow once the trade expires. 

    If the buyer clicks I have paid but you don’t receive any payment, you can ask the buyer to cancel the trade. If the buyer doesn’t cancel the trade, you can click Dispute. Once a dispute has started, give time to our moderators to look into the situation. 

    Are you buying cryptocurrency and your seller ends up not responding?

    If you have started a trade and a seller seems to be offline or doesn’t reply to you, the best you can do is cancel the trade and try your luck with the other seller. 

    If a seller was responsive, approved the payment, and then became unresponsive, you need to click I have paid so that the trade doesn’t expire. If the trade expires, the seller gets his cryptocurrency back from the escrow. 

    If you forgot to click I have paid button, but payment has been already done, it’ll be much harder to get your coins. In such a case please contact our Support.

    See more information about disputes in our dedicated article.

  • Potential Risks When Trading Cryptocurrency

     Like with any investment, there are certain risks involved with trading cryptocurrency on Paxful.

    Part of protecting your investment involves familiarizing yourself with all the risks that come with trading crypto. Being aware of these risks puts you in a better position to make a profit off your cryptocurrency. In this article, we’ll cover most of the risks both sellers and buyers may encounter while trading crypto on Paxful.

     

    Risks for buyers on Paxful

    If you’re new to our marketplace, some dishonest users may try to take advantage of you. Here are a few ways they can do this:

    Sellers asking you to cancel the trade after you’ve paid

    This is a common tactic used by scammers where they’ll ask you to cancel the trade after you’ve paid for the cryptocurrency. For example, if you’re trading a gift card and you’ve uploaded all the details of your gift card, then you put yourself at the risk of giving those details for free. Scammers can then use the gift card right away, and if you cancel the trade, the cryptocurrency will be released from escrow back to the scammers as well. Essentially, these users get the gift cards for free, and you lose your cryptocurrency.

    If a seller ever asks you to cancel the trade after you’ve paid, don't cancel the trade. Instead, follow these steps:

    1. Click I have paid and start a dispute.
    2. The moderators will investigate the trade and award the cryptocurrency to the deserving party.
    3. Be ready to provide additional proof to the moderators, and extend your full cooperation to the investigation. 

    Another tip to protect yourself is to ensure that the seller is online before uploading documents and making payments.

    Note: Reselling gift cards is strictly prohibited and is against our Terms of Service. Make sure that you are the original buyer of the gift card.

    Trading outside Paxful

    Many scammers will try to complete a trade outside of Paxful. They may ask for your contact details and attempt to get in touch outside of our marketplace. If you agree to trade outside of our platform, you lose the protection of our secure escrow.

    Once you trade outside of Paxful, there are no guarantees that the seller will send you your cryptocurrency. And, our moderators won't be able to provide assistance since the trade happened outside of our platform. Remember that the escrow system is in place for your protection, whether you’re a buyer or a seller.

    Risks for sellers on Paxful

    Just like buying cryptocurrency, there are also a few risks that you have to look out for while selling cryptocurrency on Paxful. Familiarizing yourself with these risks will help you protect your funds.

    Reversible payment methods

    Some payment methods on Paxful are reversible (such as PayPal or credit cards), meaning that the payer can request a refund. A common scam is when a fraudulent trader uses a reversible payment method. After the trade is completed, the scammer will then ask for a chargeback.

    If you receive a chargeback, follow these steps:

    1. Go to your classic dashboard
    2. Click view past trades.
    3. Click the trade where you got the chargeback and you will see the trade page.
    4. Scroll down and under your instructions, you will see the receipt of the trade.

    Gift cards that have already been redeemed

    This is a common method that fraudulent traders use. It occurs when buyers upload details of gift cards that have already been used. Scammers may also say that they already made the payment or that they’re in the process of making the payment.

    It’s important that you check the balance on the gift card before releasing any cryptocurrency. You can check the balance by redeeming the gift card and making sure that the balance is reflected in your account.

    You will want to do this quickly, as the buyer may try to sell the same card to another seller. At the same time, be wary of scammers who ask you to trade quickly. 

    Buyers using a fake ID or a stolen credit card

    Credit card companies usually cover their users from fraud. If their customers report that their card was stolen, they will block specific transactions. This is why it’s important to check the users’ ID and ask for a selfie to prove the trader's identity.

    Be wary of blurry images, especially if the face and name on the card are not clearly visible. If a user is genuine, they are usually willing to complete all trade instructions. Some traders may refuse to give their ID, but It’s up to you to decide what proof you're willing to accept for each trade. Keep in mind that the more evidence you have, the more leverage you’ll have against the scammer.

    The user is “very busy”

    Be cautious with users who try to rush a trade. Some users may try to rush you and say they're "very busy". This is typically a red flag, as some scammers will try to push you into releasing your cryptocurrency. If you do send the scammer your funds, the fraudulent trader may send your cryptocurrency to a non-Paxful wallet. After they send their cryptocurrency outside of Paxful, they can get away without making a payment for the cryptocurrency. 

     

    Both buyers and sellers should carefully follow the trade instructions provided and finish the trade when all agreed-upon conditions have been met. For more information on how to secure your cryptocurrency, take a look at our security guide.

     

     

  • Trade Page Lite

    Paxful has created a simpler and smarter approach to trades. Now you can trade without time-consuming trade chats. It becomes possible as the most important trade instructions and requirements are now part of the trade process itself. The requirements, which affect the trade flow directly, are chosen by the seller of cryptocurrency during the offer creation process. Here is an overview of the feature.

    Note: For now, this option is available only for offers to sell crypto for PayPal transfers.

     

    Creating an offer

    With the simplified version, you go through a similar process as with the classic version. However, you have additional payment specific requirements to choose from. Chat is avoided as trade instructions and requirements are integrated into the trade flow. Here is an example of such a process with a PayPal offer:

    1. Start creating an offer to sell your cryptocurrency as usual.

    clickSellOffer.png

    2. Select PayPal as a payment method.

    SelectPayPal.png

    A new section appears below the list of payment methods.

    3. Click Lite trade to apply automated trade flow for your offer.

    ClickLitetrade.png

    A list of options appears below.

    4. Select the ID proofs you want to request from the buyer.
    SelectProofs.png

    Note: ID request can be removed from the trade process if you have already traded with the buyer before and if the buyer has successfully verified his ID with our Compliance Team.

     5. Scroll below and tick the Proof of payment box if you want the buyer to upload proof of payment during the trade process.

    6. Type in your email in the Your PayPal email field.

    Note: We will show your email address to the buyer only after you view and approve any proof you have requested from them.

    ProofandEmail.png

    7. Proceed with the offer creation flow as usual.

    Trading as a seller of cryptocurrency

    Step 1

    1. When a trade starts, wait for the buyer to upload the documents. Optionally, click Chat with buyer to switch to classic trade chat.

    SellerWaiting.png

    Once the buyer uploads all proofs, they appear on your screen.

    Note: On this stage, only the buyer can cancel the trade.

    2. Review the proofs and click Accept near to each image.

    Note: If you do not accept a proof, click Reject. The user will try to upload a new file.

    SellerclickAccept.png

    Step 2

    1. Wait for the buyer to make the payment. If necessary, start a chat with a trade partner by clicking Chat with buyer.

    SellerwaitPayment.png

    2. Once the buyer has confirmed making the payment, click the Proof of payment icon to view the buyer's proof.

    3. Tick the box below to confirm receiving the actual payment.

    3. Click Release to send cryptocurrency from the escrow to the buyer's wallet.

    sellerclickRelease.png

    Note:

    • Click Chat with buyer to switch to classic chat to clarify any details.
    • Click Start dispute in case of an issue with the payment or suspicious actions from the buyer’s side.

    Tip: After a successful trade, do not forget to leave feedback to your trade partner.

    Trading as a buyer of cryptocurrency

    Step 1

    1. Once you have started a trade, click Upload to start uploading the proofs requested by the seller of cryptocurrency.

    Uploadfile.png

    The upload file dialogue box appears.

    Note: During the trade process, you can click Cancel trade to cancel the trade.

    2. Choose a file and click Upload

    Uploadfile2.png

    Note: There are three ways to upload your files:

    • Choose a file from your device.
    • Provide a direct link to a file.
    • Make a photo with your device.

    3. Repeat the same actions for all proofs in the list and click Send to vendor

    SendtoVendor.png

    Note: The seller can any time switch your trade to a classic chat version.

    Wait for the seller to review your proofs. Once the seller accepts your proofs, the Step 2 section activates.WitingforAccept.png

    Step 2

    Once your proofs are accepted by the seller, the Step 2 section becomes active. 

    Note: If the seller rejects some of your files, you will be taken to the previous step to try uploading a different document.

    1. Click Upload to upload the proof of payment the same way as all previous files.

    UploadProof.png

    2. After making the payment and uploading the proof requested, click Payment complete.

    CLickConfirmPAyment.png

    The Step 3 section activates.

    Step 3

    Wait for the seller to release cryptocurrency. 

    waitforBTC.png

    In case of success, you receive a notification confirming that the funds have been transferred to your cryptocurrency wallet.

    Tip: After a successful trade, do not forget to leave feedback to your trade partner.

    Have a look at our articles about how to buy cryptocurrency with online wallets and how you can create an offer to sell your cryptocurrency.

  • Feedback and Reputation
    What is reputation on Paxful?

    Reputation is a good way to understand how good or bad a trader somebody is on Paxful.

    Reputation is an aggregated score displayed on a user’s public profile. Each user can give feedback to their trade partner after completing a trade. You need to remember that only successful trades are eligible for feedback.

    If you’ve missed the opportunity to leave feedback on a trade, you can still do it by reopening the trade later. You can also make changes to the feedback you’ve already provided about a user.

    What are the different types of feedback?

    There are two types of feedback: positive and negative.

    Note: Aside from giving feedback, you can also block a user.

    Where can I check my reputation?

    Log in to your Paxful account, hover over your username located on the upper right of the page, and click My profile on the context menu that appears.

    Feedback1.png

    Your Profile page opens up showing the positive and negative feedback score you’ve received so far, underneath your username.

    feedback2.png

    For more detailed information, scroll down to the Feedback tab:

    FeedbackTab.png

    Where can I see the reputation of other users?

    On the offer list, click the username whose reputation you’re interested in.
    Feedback3.png
    The Profile page appears.

    Note: On the public list, you can see only the positive feedback the user has received.

    You’ll see the positive and negative feedback score the user has received so far, underneath their username.

    feedback2.png

    During a trade, you can find the positive and negative score of a user close to their username in the trade chat.

    feedback4.png

    How do I leave feedback?

    Note: 

    • To change your feedback, reopen the trade, choose the new feedback type, edit the comment you’d already written, and click Update feedback.
    • You can leave only one feedback for a user per payment method, per currency. Example: You have 5 Amazon gift card trades in USD, 3 Amazon gift card trades in GBP, 5 Bank Transfer trades in USD, and 3 Paypal trades in USD with a user. It means you can leave only 4 feedbacks in total. However, you can always update the existing feedback, according to your latest trade experience.
    • If you leave negative feedback, you will be required to leave a comment. 

    On the last step of a trade, the feedback section appears.

    feedback5.png

    Click Positive or Negative, enter any additional comments you have in the comment field, and click Submit feedback.

     feedback6.png

    Responding to Feedback

    We also recommend that users who have received negative feedback leave a response. Responding to specific feedback is an effective way to give context around your reputation.

    Users can respond to feedback with the following steps:

    1. From the Classic Dashboard, navigate to the Feedback received section underneath the Past Trades.
    2. Select Reply underneath the specific feedback you want to respond to.

    Screen_Shot_2021-03-11_at_6.51.31_PM.png

    Note:

    • Responses cannot exceed 400 characters.
    • Users can respond to feedback at any point.
    • Blocked users can still respond to each other.
    • Users can make edits to previously made responses.
    Removing negative feedback

    Receiving negative feedback from a trade partner can be frustrating, but it’s important to remember that not all negative feedback can be removed from your profile. Negative feedback will only be removed if it falls under our criteria for removal.

    Feedback on the platform: 

    • Must not violate the “Prohibited Use” clause of Paxful’s Terms of Service
    • Must be relevant
    • Must be unbiased
    • Must be left for completed trades with no chargebacks

    If you’ve received negative feedback on a trade that you believe should be removed based on the guidelines above, please reach out to our support team. From there, we'll review the request.

    Note: Remember that practicing good trade habits and behaviors will help encourage your trade partners to leave you positive feedback.

  • Minimum Amount for a Trade

    Currently, the minimum trade amount is 10 USD to buy bitcoins. If you are selling bitcoin, the minimum is 0.001 BTC.

  • Why Can't I Start a Trade with a Seller?

    It may happen that you want to start a trade with a specific seller and you get the following message:
    "You do not meet the requirements set by the vendor", "Offer not found" and more:

    vendor_restrictions.png

    Please note that it is not a technical error. This happens as the offer owners may set the following restrictions for their potential trade partners:

    • verification of phone, email, ID 
    • visibility only for users marked as trusted
    • a minimum of successful trades required
    • a limit for the amount of money a new account is able to trade
    • geographical blocks for certain countries
    • Proxy/VPN limitations
    • user has blocked you due to any personal reasons

     

     

  • Adding Bank Account in Trade Chat

    This is a guide on how to add bank details in your trade chat. The option helps you to safely store the bank details so that you don't have to send this information to your trade partner manually. You can save more than one bank account and use them for all your bank transfer trades.

    Adding bank account

    1. Start a Bank Transfer trade. On the bottom left of your trade chat, click MY BANK ACCOUNTS.

    1-bank-transfer-tradeEDIT.png

    A pop-up window appears.

    Note: If you already have an account, please go to Sharing bank account in a trade chat.

    2. In the pop-up, click ADD BANK ACCOUNT.

    2-add-bank-accountEDIT.png

    3. Choose your account type, country, and currency and click Next.

    AddInChat3.png

    4. Complete the following fields:

    AddInChat4.png

    Field Name Description Comments
    Routing Number The nine-digit code used to identify your financial institution. The USA only
    Account Number Your personal account number with the bank.  
    Account Holder Name The account holder’s name. The account holder’s name must be exactly as stated in the account.
    IBAN Your International Bank Account Number EU only
    Bank Your bank’s name. Nigeria only

    5. Click International transfer details (optional) and complete the additional fields as follows:

    AddInChat5.png

    Note: If you want to receive international payments, additional details about Account Holder are necessary.

    AddInChat6.png

    Field Name Description Comments
    Country of residency Your current country of residence. As stated in the bank account related documents. This is not your country of citizenship.
    State/Region Your current state or region of residence. As stated in the bank account related documents.
    City Your current city of residence. As stated in the bank account related documents.
    Zip Code The Zip Code of your current residence. As stated in the bank account related documents.
    Address Your complete address of residence. As stated in the bank account related documents.

     

    6. Click Add account.

    AddInChat7.png

    Your bank account appears in a window at the bottom of your trade chat.

    3-bank-accountEDIT.png

     

    Note:
    • Customers located in the country where we don’t support bank accounts logic, will not be able to see the feature. 
    • Once sent, it is not possible to delete bank details from the chat. However, you can send account details more than once.

    Sharing bank account details

    1. In the trade chat, click MY BANK ACCOUNTS.

    1-bank-transfer-tradeEDIT.png

    A pop-up window appears.

    2. Click a bank account you want to share.

    3-bank-accountEDIT.png

    Share your bank details with the buyer dialogue appears.

    3. Double-check the details you are going to share and click Share bank details.

    AddInChat10.png

    Your bank details appear in the trade chat.

    4-bank-detailsEDIT.png

    See our guide on how to add a bank account into your profile. Also, have a look at our article about how you can sell your cryptocurrency with bank transfers.