Getting Started

  • Passing Verification Checks

    Our partners have their own verification criteria. Documentation must meet their standards based on your local state and government laws. If you do not pass KYC the first time you have the option to submit documents and try again.

    Make sure your information is up to date before you submit your application. If your information is out of date, you may run into issues applying.

  • Do I Need Good Credit to Qualify for a BlockCard™ Debit Card?

    Nope! The Paxful debit card by BlockCard™ is a Prepaid Visa Card, not a credit card, so no credit check is done during the approval process.

  • Who Can Enroll in the Paxful Debit Card by BlockCard™?

    Right now, only users in the United States can enroll, but we’re planning on opening this up to other countries soon. We don't have an exact timeframe yet but we will update our users as soon as BlockCard™ becomes available in other countries.

Fees and Limits

  • What’s the Minimum and Maximum Amount I Can Deposit to My BlockCard™ Account?

    BlockCard accounts currently require a minimum balance of at least $10 to complete the KYC identity verification process. We recommend depositing at least $50-100 to start. 

    The maximum deposit amounts are: $5,000.00 per deposit, $10,000.00 per day with a maximum allowed balance of $20,000.00 in a 30 day period.

  • What Are the Daily Limits on ATM and POS Transactions?

    The cash withdrawal limit (ATM withdrawals and cash advances at a bank) is $500.00 per day. This limit also applies to PayPal cash withdrawals and Venmo transactions.  

    The POS (point of sale—using debit or credit) limit is $5,000.00 per day (per card). 

    The combined limit of cash withdrawals and POS transactions is $5,000.00 per day (per card). This is subject to change as we expand the program.

  • What Are the Fees to Use the BlockCard Debit Card?

    Currency Exchange Fee: 2%

    Card Purchase Fee: $10

Fraud and Transactions

See all 7 articles

Physical Card

  • Are the Card Numbers Different for the Virtual and Physical Cards?

    Your virtual and physical card will have completely separate numbers, CVV codes, and expiration dates, but both will draw from your account balance.

  • How Do I Change My PIN Number?

    The default PIN for your BlockCard is printed on the mailer that came in the mail with your physical card. 

    To change your four-digit PIN number after you’ve activated your card, call the phone number on the back of your card. If you call the customer support number 1-833-316-6052 during live support hours, you can talk to a representative directly about changing your PIN number. 

    The hours for live support are: 

    Monday - Thursday: 9am - 6pm CST

    Friday - 7am - 8pm CST

    Saturday - Sunday: 10am - 6pm CST

  • What Happens if My Card is Lost or Stolen?

    If your card is lost, stolen, or compromised, please contact Customer Support immediately. You can also use the phone number on the back of your card to report your card lost or stolen. If this happens after business hours, please use the automated phone system to report the card lost to prevent any unauthorized transactions. Once your card is marked lost or stolen, it cannot be used.

  • Does BlockCard Work with Apple Pay and Google Pay?

    Yes—BlockCard is enabled for use with Apple Pay, Google Pay, and Samsung Pay. Mobile pay options can be used with either your virtual card or physical card, so you have the option to pay with crypto wherever you go, even if you don't have your card with you.

  • My Card Was Suspended Due to a Negative Balance, How Can I Get it Reactivated?

    If your account is suspended due to a negative balance, you can load funds onto your card and contact Customer Support to get it reactivated.

  • I Have a Question About Activating My Debit Card

    To activate your card, head to your debit card dashboard, click the Activate button. From there, you’ll need to enter your three-digit CVV code and expiration date (both are printed on the back of your card).

See all 7 articles