Account Verification

  • Limits and Verification

    Verification is an important part of Paxful as we aim to make the trading experience on our platform as safe as possible.

    Warning:

    • Users from countries on this list require levels 1 and 2 to use Paxful wallet services and trade on our marketplace. To withdraw funds and to make any trades on Paxful, users must verify their ID.

    The following table lists out our various verification levels along with their corresponding benefits:

    Level Verification Needed Per Trade Limit Trade Volume Lifetime Limit Send from Wallet Lifetime Limit Receive to Wallet Lifetime Limit
    0 None $0 $0 $0 Unlimited
    1 Email and Phone $1,000 $1,000 $1,000* Unlimited
    2 ID $10,000 $10,000 $10,000 Unlimited
    3 Address $50,000 Unlimited Unlimited Unlimited
    4 Enhanced Due Diligence Higher than $50,000 Unlimited Unlimited Unlimited

    * Users from countries on this list require levels 1 and 2 to withdraw any funds from their Paxful wallet. 

    Note: Trade limits and wallet send out limits are tracked separately. For example, you can have $500 remaining for trading, and $9,000 left for wallet send outs.

    Why should I verify my account?

    With each new level of verification, here’s a glimpse of what you’ll unlock:

    Level 1

    • Increased security on your account
    • Ability to trade and send more crypto

    Level 2

    • Increased trade and send out limits
    • Access to more payment methods
    • Ability to create your own offers
    • Ability to convert cryptocurrency

    Level 3

    • Increased trade and send out limits
    • Removal of 0.002 BTC requirement for your offers to be visible in the marketplace

    Level 4

    • Increased trade and send out limits

    Warning: 

    • Users from countries on this list require levels 1 and 2 to use Paxful wallet services and trade on our marketplace. To withdraw funds and to make any trades on Paxful, users must verify their ID.
    • In order to create an offer, you need to be ID-verified.
    • To send funds from your Paxful wallet, you need to verify your email and phone.
    • The per trade limit for a trade is calculated based on the total volume of all active trades available for your current level.  
    • Check if your country is on the OFAC grey list. In case if your country is on the list, to send funds from your Paxful wallet or to sell cryptocurrency, you need to be ID-verified.

    Here are some additional cases which may require verification. Please visit our Help Center for more information on the verification process.

  • Email Verification

    Email verification is an essential process to start trading on Paxful. It also adds a layer of security to your account for you to restore or unlock your account if needed. Here is a step-by-step guide on how to successfully verify your email.

    1. Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
      Email_verification_1.png

      The Settings page appears.

    2. Under Verify email address click Resend email
      Email_verification_2.png 
      A verification email is sent to your registered email address. 
    3. Open the email in your inbox received from noreply@paxful.com, and click Confirm Email. Your email address is verified successfully. 

    Note:

    • You can request a new confirmation email only once every 20 minutes.
    • If you do not find our email in your regular inbox, please check your Spam or Junk email folders as well.
    • If your email is verified, you can set a custom username in your Account settings. NB! This can be done only once!

    After verifying your email, we recommend you also verify your phone number and set up two-factor authentication for your account.

     

  • Phone Verification

    Before you start trading on Paxful, you must have your phone number verified. This also provides additional security to your account. For example, if your account is locked due to security reasons, you can easily unlock it if you have a phone number registered to your account. A verified phone number is also essential for two-factor authentication (2FA). Here is how you can verify your phone number on Paxful.

    Note: Before you begin, you need to verify your email first.

    1. Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
      Email_verification_1_2.png

      The Settings page appears. 
    2. On the menu on the left side of the page, click Profile.
      clickProfile.png
    3. Enter your phone number in the PHONE field and click Verify or Use a phone call instead.
      CLickVerify.png

      Note: We recommend the Verify option as the call option is not supported in all countries.

    4. a) Phone call option
      You receive a phone call with the numeric confirmation code. Listen carefully to the code and enter it in the field below and click Submit. Your number is verified.
      b) Verify (SMS) option
      You receive an SMS with the numeric confirmation code. Enter the code in the field below and click Submit. Your number is verified.
      ClickSubmit.png

      After confirming your phone number, consider activating 2FA and verifying your ID.

     

     

  • ID Verification

    ID verification elevates your trading experience to a new level. We have done our best to make this process as easy as possible for you. Here is a step-by-step guide to help you verify your ID on Paxful.

    Before you begin, please ensure that you have verified your phone and email.

    Video Guide

    Here is a short video that walks you through the verification process:

    Step 1 Open Verification Page

    1. Log in to your Paxful account, hover over your username located on the upper right of the page and click Verify Me.
      ID2.1.png
      A dialog box with the verification video guide appears. 

    2. After watching our video, click Continue verification.
      ID2.2.png
      The Verification page appears.

    Step 2 Insert Your Details

    1. Fill in the fields on the ID verification form.
    ID2.3.png

    Field Name Description
    Country your photo ID is from Select the country that issued your ID.
    Type of photo ID Select the type of ID you are submitting.

    2. Click Start verification process
    ID2.4.png
    The photo ID verification page appears. 

    Step 3 Provide ID Photo

     

    1. On the ID verification page, click Start.
    StartVerificationNew.png
    The Submit identity card page appears.


    2. Choose whether you want to take a photo of ID or to upload an existing file from your device.
    ID_verification1NEW.png

    Note:

    • Some countries may not have the ability to upload a file during the ID verification process. These users will need to take a live photo instead.
    • If you prefer to use your mobile phone, click Prefer to use your mobile?

    Take Photo

    To take a picture of your ID, make sure your document is ready and follow the instructions that appear on the screen.

    1. Click Take photo.
    TakePhotoNEW.png

    2. Click Start.
    ID2.7.png

    Warning: Give the application permission to access your device camera.


    Place your ID in the center of the screen and make sure all the necessary details are visible: 

    • your face on the document
    • document number
    • your full name

    3. Click the Camera icon to capture the image.
    ID2.7.1.png
    The image is captured and displayed on the screen. 

    4. If the image is clear, click Confirm. If the photo is not legible or if you are not satisfied with it, click Retake and try again.
    ID2.8.png

    Repeat the process once again to capture the backside of your  ID card or Driving license. In the case of a passport, simply continue to the next step.

    Upload file

    If you want to upload a file from your device,

    1. Click Upload file.
    UploadFileNEW.png
    The Upload image page appears. 

    2. Click Choose file and select a file from your device.

    ID2.10.png 

    3. Click Choose another file if you want to retry. If you selected the right file, click Confirm.
    ID2.11.jpg

    Repeat the process once again to capture the backside of your ID card or Driving license. In the case of a passport, simply continue to the next step.

    Step 4 Complete Face Verification

    The next step after submitting your ID is to complete your face verification. To verify your facial identity.

    1. On the Face verification page, click Continue.
    ID2.12.png
    Center your camera page appears.

    2. Make sure your camera is working and placed correctly. Click Continue.
    ID2.13.png

    The application activates your device camera so you can click a picture of your face.

    3. Once you are ready, click Start.

    selfiestartFinal____.png
    While clicking the picture, keep the following points in mind:

    • Look straight into the camera.
    • Make sure you are dressed decently and are not wearing glasses or hats.
    • Follow the instructions by moving your face closer to the camera.
    • Fit your face into the oval frame.

    In case of an error, click Try again. In case of success, your photo will be sent automatically to our Verification Team.
    ID2.14.jpg

    Note: If your attempt has failed, consider increasing the amount of light in the room.

    You’ll be notified about your application in just a few minutes! Check your notification inbox to find out if your application was approved or declined. You will also receive an email with the result of your verification. 

    Note:

    • There is a lifetime limit of 5 verification attempts for each user!
    • If you have not received an answer within 24 hours, it means that your document is going through manual verification. Manual verification may take more than 2 days (2-7 days).
    • Due to Coronavirus (COVID-19) pandemic, manual verification processing times may be longer than usual (3-10 days). Thank you for your patience. 

    If you have any questions or face any issues, contact us via our contact form. After completing your ID verification, feel free to verify your address as well.

     

  • What Countries Require ID Verification?

    Some users are required to verify their identity when they sign up for a Paxful account based on where they live. Users may not be able to withdraw funds or use their wallet without verifying their ID. The following countries have mandatory ID verification when creating a Paxful account:

    • Albania
    • Andorra
    • Anguilla (UK)
    • Antigua and Barbuda
    • Argentina
    • Armenia
    • Aruba (Netherlands)
    • Australia
    • Austria
    • Azerbaijan
    • Bahamas
    • Barbados
    • Belarus
    • Belgium
    • Belize
    • Bermuda (UK)
    • Bolivia
    • Bosnia and Herzegovina 
    • Brazil
    • British Virgin Islands (UK)
    • Bulgaria
    • Canada
    • Cayman Islands (UK)
    • Chile
    • Colombia
    • Cook Islands (New Zealand)
    • Costa Rica
    • Croatia (Hrvatska)
    • Curacao (Netherlands)
    • Cyprus
    • Czech Republic
    • Democratic Republic of Congo
    • Denmark
    • Dominica
    • Dominican Republic
    • Ecuador
    • El Salvador
    • Estonia
    • Falkland Islands (UK)
    • Faroe Islands (Denmark)
    • Fiji
    • Finland
    • France
    • French Guiana (France)
    • French Polynesia (France)
    • Georgia
    • Germany
    • Gibraltar (UK)
    • Greece
    • Grenada
    • Guam (USA)
    • Guatemala
    • Guernsey (UK)
    • Guyana
    • Haiti
    • Honduras
    • Hungary
    • Iceland
    • Ireland
    • Isle of Man (UK)
    • Italy
    • Jamaica
    • Jersey (UK)
    • Kosovo
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Macedonia
    • Marshall Islands
    • Mexico
    • Micronesia
    • Moldova
    • Monaco
    • Montenegro
    • Montserrat (UK)
    • Morocco
    • Nauru
    • Netherlands
    • New Zealand
    • Northern Mariana Islands (USA)
    • Norway
    • Palau
    • Panama
    • Papua New Guinea
    • Paraguay
    • Peru
    • Pitcairn Islands (UK)
    • Poland
    • Portugal
    • Puerto Rico (USA)
    • Romania
    • Russia
    • Saint Barthelemy
    • Saint Helena, Ascension, and Tristan da Cunha (UK)
    • Saint Kitts and Nevis
    • Saint Lucia
    • Saint Vincent and the Grenadines
    • Samoa
    • San Marino
    • Serbia
    • Slovakia
    • Slovenia
    • Solomon Islands
    • Spain
    • Suriname
    • Sweden
    • Switzerland
    • Transnistria
    • Trinidad and Tobago
    • Turks and Caicos Islands (UK)
    • Tuvalu
    • United Kingdom
    • United States of America
    • United States Virgin Islands (USA)
    • Uruguay
    • Vanuatu
    • Vatican City
    • Zimbabwe

    Are there any other situations where I would need to verify my identity?

    Yes—if the country you live in is not listed above, there are certain situations where you’ll be asked to verify your identity:

    • If you reach an equivalent of 1,000 USD in trade volume or wallet activity in a year, you’ll be asked to verify your ID
    • If you reach an equivalent of 10,000 USD in trade volume or wallet activity in a year, you’ll be asked to verify your address
    • You may also be required to verify your identity for certain payment methods

    What if I am in an OFAC grey list country?

    If you’re in an OFAC grey list country, you’ll be required to verify your ID to withdraw any funds or trade for any amount.

  • Why Didn’t My Account Pass Compliance Review?

    For us, at Paxful, the safety of our marketplace is very important. As a result, it may happen that some accounts get banned as they didn’t pass our compliance review.

    An account may not pass compliance review for several reasons, such as:

    • We believe that you have violated the Terms of Service, which may include:
      • Providing multiple and/or false identifications;
      • Operating more than one Paxful account;
      • Refusing to verify your identity;
      • Please see our terms of service here
    • It’s connected with an activity that may be illegal.
    • We have received an order from a legal authority, which may include:
      •  A subpoena or similar legal order;
      •  Pending litigation involving your account; 
      • An investigation and/or proceeding involving your account. 
    • We can’t verify the personal and/or business purpose of your account and you have refused to provide us with the requested information. 
    • We identify your blockchain activity as a heightened legal/regulatory risk.
    • We believe that you may have taken action that we believe to be circumventing our controls and/or procedures to keep our platform safe.
    • We determine it is necessary to protect us and our users, including you, from danger or loss.

    Note:

    • If you're located in these countries you must verify your ID to create new offers, sell cryptocurrency, and use/access your wallet
    • You can’t appeal this decision, and we won’t address any further inquiries into this case.
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