Buying Cryptocurrency

  • Buying Cryptocurrency

    Crypto is exciting, and we are very happy that you are taking this journey with us.

    This guide will help to find existing offers to buy cryptocurrency. If you want to create your own offer, please see our article on creating offers

    Video

    Here’s a short video on how to buy Bitcoin instantly:

    Step 1 Setting up search requirements

    1. Create an account or log in to your Paxful account, hover over the Buy arrow, and click your preferred cryptocurrency.

    Click-buy-crypto-type.png

    The page with offers to buy cryptocurrency appears.

    Tip: Using your phone? Click the hamburger icon and choose one of the options from the list that appears.

    2. Click Show All or Any payment method field and select your preferred payment method to buy crypto on the dialog box that appears.

    Alternatively, click View offers for all payment options to see the list of all payment methods available.

    3. Click Any currency and select your currency from the list. Enter the amount you want to trade in the Any amount field.
    You can leave the Any amount field empty if you do not have any specific amount in mind.

    4. Select your country from the Location list.

    5. Click SEARCH FOR OFFERS. The offer list is updated according to your search requirements.

    Buying2.png

    Step 2 Finding an offer

    1. Browse through the list of offers.
    The list begins with offers that have:

    • Sellers with the best rating and reputation.
    • Sellers who are the most active on the platform and are ready for instant trade.
    • The most profitable margin.

    Check the tags and labels for additional information about an offer. When you find an offer you like, click Buy.

    Buying3.png

    Note: Your trade hasn’t started yet, at this point.

    The Offer page appears.

    Study all details of the offer such as:

    • Buying limits — is the offered amount neither too low nor too high?
    • Seller’s rate — does it look profitable for you?
    • Time limit — will you manage to execute the payment within this timeframe?
    • Offer terms — is the seller requesting additional documents or having specific requests as part of the trade procedure?

    Offer_temrsNew2.0.png

    2. Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. Click BUY NOW.
    You can click Take a Tour to receive a walk-through of the process in case you have any questions or doubts.

    Buying5.png

    The Trade chat page appears.

    Note: At the moment when the trade starts, the cryptocurrency rate is fixed and will not fluctuate.

    Step 3 Trading

    1. Discuss the necessary details with your partner using our trade chat and follow their instructions carefully.

    5-buying-following-instructionsEDIT.png

    2. Make the payment.
    After making the payment, click I have paid.

    Buying7NEW.png

    The Self Declaration dialog box appears.
    3. Click Yes, I have paid.

    Note:

    • You can always cancel the trade by clicking Cancel.
    • In case of any trouble or disagreement, click Dispute to invite our moderators to investigate the case.

    The seller releases BTC from the trade escrow to your Paxful wallet. The trade is completed successfully. 

    Tip:

    • After the seller of cryptocurrency has released funds from the trade escrow into your Paxful wallet, consider leaving feedback. This helps other traders to understand who they are dealing with.
    • You can click Click to add Username to your contacts to quickly trade with them in the future to add a user to your Trade Partners list. This will help you to create your own trading community with users you trust.
    • If you need a public receipt of the BTC transaction, click Public receipt on the bottom of the page.

    Check our tips for buying cryptocurrency for more information. In case if you want to sell cryptocurrency, explore the following guide.

     

  • Tips for Buying Cryptocurrency

    Buying cryptocurrency can be tough at first but here are some tips to ease you into buying crypto safely, and quickly. 

    To get you started, here are a couple of tips to consider: 

    1. The minimum trade amount on Paxful.

    If you’re buying Bitcoin, the current minimum is 10 USD or its equivalent in other currencies. If you’re selling, then the minimum is 0.001 BTC.

    2. The seller’s reputation and activity.

    A seller’s reputation is displayed in green with a + before it. For example, +1305/ -1 means that the user has 1305 good feedback scores from buyers and only 1 negative feedback.
    Pay attention to each type of feedback: positive and negative.
    For example, despite having more than 10,000 positive feedback scores and 1000 negative feedback, you should still be cautious about such a user. Pay attention to the percentage of negative feedback in relation to the negative and positive ones. Also, do not forget to check for how long a user is present on our platform.
    It is also much better if the seller is ID-verified. This means that we have checked his documents and background.
    Additionally, check when the seller was last seen online on Paxful. This will help to make sure that you will have a quick trade without any delays from the seller’s side.
    Click on the seller’s username to open their profile for more background information on them.
    reputation.png
    verified.png

    3. Always read the terms of the offer before you start a trade.

    Sellers should mention what they expect and what you will need to provide. For example, for gift cards, many sellers require a receipt showing that the gift card was bought legally and also to establish that you are indeed the owner of the gift cards. If this information is requested and you cannot provide it, then it is better not to proceed with the trade. If you can provide all the requirements, then make sure you have everything ready before you start the trade.

    4. Be aware of the price.

    The Bitcoin price on Paxful is never equal to its official market rate as sellers charge a fee to convert traditional currency into Bitcoin. The price of the fee varies among sellers and depends on who you buy from. So be on the lookout for the best deals. The offer page always includes the rate of each seller. What should interest you the most is how much you get on dollar. The higher the number, the more profitable the trade will be for you.
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    5. Read the seller’s instructions.

    These are the more specific instructions that are presented to you right after you have started the trade. They’re usually displayed at the very beginning of the trade chat. If at any point you need help clarifying or complying with an instruction, feel free to ask the seller in the trade chat.

    6. Click the Paid button only when you have actually paid.

    Once you’ve clicked the Paid button, the countdown timer stops and the order can no longer expire. This is important because if you had sent the seller the payment info such as a gift card code and the offer expires, then the escrow is released and you won’t get your cryptocurrency. The Paid button also provides security from dishonest or forgetful sellers. If you click the Paid button and you haven’t paid, the seller might think you’re a coin-locker or someone trying to scam them. Be sure to click the button only once you’ve paid to prevent complications.

    7. Brokering gift card codes is strictly prohibited on Paxful.

    Brokering is when you buy a gift card code from someone, thinking you can sell it later to someone else. Even if you checked the code when you bought it, the person who sold you the code can use it anytime without your knowledge, and this is why it is against the Paxful Terms of Service. If you keep trying to give sellers used codes, you will be reported and banned from trading on Paxful as it is not only a waste of your own time but also that of others. Remember to only use gift cards you have bought yourself.

    8. Using third parties for making payments is not allowed.

    You must be the actual payer and be the original owner of the submitted payment (Owner of the gift card, credit card, bank account, an account of online payment platform). Being a middleman in paying for the cryptocurrency is not allowed and can be considered as a scam.

    9. Always trade for the whole amount of the gift card.

    If you have a $50 gift card, then you can’t trade for a fraction of that (ex. Asking someone to take only $33 only out of your $50). Note that the seller can only take the whole amount so if you start order for $33 and he takes $50, the only way to get your change back in cryptocurrency is by starting a new trade for the difference. Seller’s ranges may not meet that amount or the seller may take down their offers or go offline.

     10. Never ask the seller to release the cryptocurrency first.

    This is grounds for an instant ban as it indicates a scam. We have a trade escrow service so you know the crypto is there and waiting for you once you complete the payment.

     11. Be polite to sellers.

    They go through a lot of tough customers and being polite can save you a lot of time. Being polite is about a lot more than your language, it’s about following their instructions as well. Note that if there is a dispute, the moderator will take language into account.

     12. Not Interested? Cancel!

    If you are no longer interested in the trade and have not yet paid the seller, feel free to cancel the trade. It will free their escrow and let them continue to trade with others who are interested. If you don’t cancel the trade and leave it hanging, the seller will have to file a dispute or report you, which will probably result in you getting negative feedback. You can see all your active open trades on your dashboard. Click Chat to open the trade, and click Cancel to cancel them.
    Also, remember that any price negotiation is strictly forbidden. If you do not like the offer, do not insist on changing the price in the same trade. Just start a new trade with new values to avoid any disputes or misunderstandings with the seller.

  • Buying Cryptocurrency with In-game Items

    In addition to gift cards with a game balance, some games offer an option to gift in-game items such as resources, skins, weapons, etc. We are happy to offer you an opportunity to buy crypto for in-game items. Here’s everything you need to know about it.

    Before trading

    Before you start buying cryptocurrency for in-game items, make sure you have the means to prove if the item was actually transferred to your trade partner. Whether you choose a game currency, boost, or skin, you must ensure you have the means to verify the transition of the item.

    Warning:

    • Selling accounts is prohibited. 
    • Don’t disclose any information (eg. your Paxful or game account login details) to the sellers.
    • Don’t take the risk by transacting outside of Paxful trade flow as it isn’t protected by Paxful secure escrow.

    Trading

    Searching for an offer

    The first step to buying cryptocurrency for game items is to look for an offer that accepts this type of payment. You can also specify the amount you wish to buy and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner. And finally, read through the offer terms and trade instructions carefully. 

    Talk to your trade partner in the trade chat. Clarify how exactly the in-game item will be delivered and decide whether your trade partner is okay with the product before proceeding. 

    Creating an offer

    To buy crypto for game items, you can also create your own offer.

    Here are a few things to keep in mind:

    • Set a margin you find profitable as no negotiations are allowed during the trade.
    • Write clear offer terms and instructions.
    • Use offer labels to highlight essential information such as the item type and the name of a game.
    • Consider including FAQs section—think what questions trade partners may ask.
    • If necessary, mention the following:
      • the game server where the exchange should take place;
      • will the delivery happen “face to face”, via game mail, or any other in-game exchange channel;
      • required game character level, etc.
    • Be clear about what proof of payment you can offer to your trade partner, for example, screenshots of an in-game transaction.

    Once you’ve created and published your personalized offer, wait for a seller to start the trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed accordingly.

    Completing a trade

    Once you have provided all the documents requested by the seller, click Paid. The last step will be for the seller to confirm receiving the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the crypto to you and the trade will be complete.

    Tip: Do take a screenshot of your proof and keep it as it may be useful in case of a dispute.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list.

    See our step-by-step guide on how to buy cryptocurrency and tips on how to buy cryptocurrency.

  • Buying Cryptocurrency with Gold

    Gold is one of the oldest known payment methods in the world, and we are happy to offer you an opportunity to use gold to buy cryptocurrency. Here’s everything you need to know about trading with gold. 

    Before trading

    Before you start buying cryptocurrency with gold, make sure you have a trustworthy source for the gold. One of the ways to obtain gold is to order it on a website and have it shipped to a specific address. If you decide to use your own private source or to deliver the gold in person yourself, you still must ensure minimal risk.

    When you try to pay with gold to buy cryptocurrency, your potential trade partners may request the following as proof to validate the transaction:

    • Proof of purchase (a receipt).
    • Certificate of authenticity for the gold item.
    • Photo of your ID.
    • Photo of the actual gold item you are offering.
    • The tracking number issued by the parcel service (in case the gold is being shipped to them directly).

    Trading 

    Searching for an offer

    The first step to buying cryptocurrency with gold is to look for an offer that accepts this type of payment. You’ll also need to enter the amount you wish to purchase and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner and choose the location carefully, to ensure that you can deliver the gold to your trade partner. And finally, read through the offer terms and trade instructions carefully. Note that cryptocurrency sellers may request additional verification and have other specific requirements for verifying proof of payment.

    Talk to your trade partner in the trade chat. Clarify how you will deliver the gold and whether your trade partner is okay with what you are offering. 

    Tip:

    • Prefer public places for trades in person.
    • Use trackable shipping methods for delivery by mail.

    Creating an offer

    To buy cryptocurrency with gold, you can also create your own offer.
    Here are a few things to keep in mind:

    • Set a margin you find profitable and agreeable as no negotiations are allowed during the trade.
    • Write clear offer terms and instructions.
    • Be clear about what proofs of payment you are willing to present for the gold you possess.
    • For in-person trades, be very clear about the meeting location and exchange procedure.

    Once you’ve created and published your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed with the trade accordingly.

    Completing a trade

    Once you have provided all the documents requested by the cryptocurrency seller, click Paid. From this point, you will have 21 days to deliver the gold to the trade partner whether by post or in person. If the seller does not confirm receiving the gold within this timeframe a dispute will start automatically and our moderators will step in for assistance.

    Note: Calculation of 21 days starts from the moment the trade is marked as Paid.

    The last step will be for the cryptocurrency seller to confirm receiving the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the crypto to you and the trade will be complete. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    ID and address verification

    Another important aspect to consider is your ID and address verification. You must complete your ID verification and address verification to trade with gold. This verification is important to protect our cryptocurrency sellers from any fraudulent activity. Therefore, it is not possible to trade crypto for gold or vice versa without being fully verified on Paxful.

    Note: Full verification is mandatory for offers and trades that start from 50 USD.

    See our step-by-step guide on how to buy cryptocurrency and tips on how to buy cryptocurrency.

  • Buying cryptocurrency with bank transfer

    Bank transfers are a popular payment method on Paxful. This article will show how easy it is to buy crypto with bank transfers.

    Before trading

    Before you start buying cryptocurrency with bank transfers, make sure that you have your bank account set and ready to make transactions. Find out if you have a transaction limit or geographical restrictions set on your bank account. Also, consider using a bank that can easily provide proof of transactions with all details visible on one page or pdf file.

    The required details are: 

    • Account holder’s first and last name.
    • Bank’s name and logo.
    • Transaction date, time and status.
    • Recipient’s account number and full name.

    Trading 

    Searching for an offer

    The first step to buying cryptocurrency with bank transfers is to look for an offer that accepts bank transfers as payment. You’ll also need to enter the amount you wish to purchase and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the seller will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear in the trade chat. These are called trade instructions. In some cases, sellers will already have their bank information on the offer instructions but if they don’t, feel free to request them for their bank information.

    Creating an offer

    To buy cryptocurrency with bank transfers, you can also create your own offer.
    Here are a couple of tips for your bank transfer offer:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • Write clear offer terms and instructions.
    • Make it clear as to who will be bearing the transfer fee if any.

    After creating and publishing your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner and transfer funds to the account provided.

    Completing a trade

    Once you have paid the seller and uploaded proof of your payment, click Paid. Your payment is not confirmed unless you click Paid and if you forget to do so, the trade will eventually expire and the cryptocurrency will go back from the trade escrow to the seller.

    The last step is for the seller to confirm the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the cryptocurrency to you and complete the trade. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here are some more tips on how to buy cryptocurrency on Paxful.

     

  • Buying Cryptocurrency with Debit/Credit Cards

    On Paxful we provide an option to buy cryptocurrency with debit or credit cards, including prepaid cards. This article gives you an overview of buying cryptocurrency using any of the supported cards. 

     

    Before trading

    Before buying cryptocurrency with your debit or credit card, please make sure that you have sufficient funds on it and that payments will not be blocked due to a daily limit or any geolocation restrictions. 

    Trading

    Searching for an offer

    The first step to buying cryptocurrency with debit/credit cards is to look for an offer that accepts that specific card type you have. You’ll also need to enter the amount you wish to purchase and the currency you prefer.

    After you have found a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the seller will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. What the seller will require from you will vary depending on which specific payment you’ll be using.

    Creating an offer

    To buy cryptocurrency, you can also create your own offer.
    Here are a couple of tips:

    After creating and publishing your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner and finalize the payment.

    Completing a trade

    Once you have paid the seller and uploaded proof of your payment, click Paid. Your payment is not confirmed unless you click Paid and if you forget to do so, the trade will eventually expire and the cryptocurrency will go back from the trade escrow to the seller.

    The last step is for the seller to confirm the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the cryptocurrency to you and complete the trade. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here are some more tips on how to buy cryptocurrency on Paxful.




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Selling Cryptocurrency

  • When Should I Release My Cryptocurrency During a Trade?

    As a seller, releasing the cryptocurrency you’re selling should be the last step of your trade. You should only release the crypto after you’ve confirmed a successful payment from the buyer. 

    If you release the crypto before confirming you’ve received a successful payment, you can start a dispute and our moderators will help sort out the issue. For more information on how to start a dispute, take a look at this article.

  • Selling Cryptocurrency

    Selling crypto is very exciting, and we are thrilled that you are taking this journey with us.

    This guide will help to find existing offers to sell cryptocurrency. If you want to create your own offer, please see our article on creating offers

    Video

    Step 1 Setting up search requirements

    Step 2 Finding an offer

    Step 3 Trading

    Video

    Here’s a short video on how to sell Bitcoin instantly:

    Step 1 Setting up search requirements

    1.  Create an account or log in to your Paxful account, hover over the Sell arrow, and click your preferred cryptocurrency.

    click-sell-crypto-type.png

    The page with offers to sell cryptocurrency appears.

    Tip: Using your phone? Click the hamburger icon and choose one of the options from the list that appears.

    2. Click Show All or Any payment method field and select your preferred payment method to sell crypto on the dialog box that appears.

    Alternatively, click View offers for all payment options to see the list of all payment methods available.

    3. Click Any currency and select your currency from the list. Enter the amount you want to trade in the Any amount field.

    You can leave the Any amount field empty if you do not have any specific amount in mind.

    4. Select your country from the Location list.

    5. Click FIND OFFERS. The offer list is updated according to your search requirements.

    sell_crypto_details.png

    Step 2 Finding an offer

    1. Browse through the list of offers.

    The list begins with offers that have:

    • Buyers with the best rating and reputation.
    • Buyers who are the most active on the platform and are ready for instant trade.
    • The most profitable margin.

    Check the tags and labels for additional information about an offer. When you find an offer you like, click Sell.

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    Note: Your trade hasn’t started yet, at this point.

    The Offer page appears.

    Study all details of the offer such as:

    • Selling limits — is the offered amount neither too low nor too high?
    • Buyer’s rate — does it look profitable for you?
    • Offer terms — is the buyer requesting additional documents or having specific requests as part of the trade procedure?
    • Paxful fee — this fee depends on the payment method you choose.

    Selling4.png

    2. Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. Click SELL NOW.

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    3. In a dialog box that appears, click I understand the risk, proceed to sell.

    4. A new caution dialog box appears. Confirm reading the warning by clicking I understand.

    The Trade chat page appears.

    Note:

    • When the trade starts, the cryptocurrency rate is fixed and will not fluctuate.
    • Cryptocurrency is moved from your personal Paxful wallet to the trade’s secure escrow.

    Step 3 Trading

    1. Discuss the necessary details with your partner using our trade chat and follow their instructions carefully.

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    2. Once your trade partner has made the payment, click Release.

    Selling8.png

    Double-check if the amount sent to you is correct. Confirm sending BTC to the buyer by clicking Release in a dialog box that appears.

    Selling9.png

    Note:

    • Only the buyer can cancel the trade.
    • In case of any trouble or disagreement, click Dispute to invite our moderators to investigate the case.
    • You can click Report a problem to file a report.
    • If the trade expires, you can reopen it by clicking Reopen escrow.

    You release BTC from the trade escrow to buyer's Paxful wallet. The trade is completed successfully. 

    Tip:

    • After a trade, consider leaving feedback to your trade partner. This helps other traders to understand who they are dealing with.
    • You can click Click to add Username to your contacts to quickly trade with them in the future to add a user to your Trade Partners list. This will help you to create your own trading community with users you trust.
    • If you need a public receipt of the BTC transaction, click Public receipt on the bottom of the page.

    Warning: If your country is in the OFAC grey list, selling cryptocurrency requires you to verify your ID.

    Selling10.png

    Check our tips for selling cryptocurrency for more information. In case if you want to buy crypto, see the following guide.

  • Rules for Selling Cryptocurrency

    Being a Paxful seller can be very profitable if you follow some basic rules. To get you started, we’ve compiled a few rules to make selling cryptocurrency not only easy but safe and secure as well:

    1. Accept your responsibility for possible risks.

    We at Paxful do as much as possible to increase the level of security on our platform. However, you, as a seller, should accept all risks and liabilities that come with trading. It is up to you to protect yourself from malicious users and obvious scams. Check our security guide and safety tips for more information.

    2. Brokering gift card codes is strictly prohibited on Paxful.

    Brokering is when you buy a gift card code from a third party and resell it later to someone else. This goes against the Paxful Terms of Service and is strictly prohibited. This rule applies both to e-codes and physical gift cards. 

    3. Be responsive to buyers.

    • If you are not at your computer, please deactivate all your offers. You can easily do it from your Dashboard. This will also help you avoid having your BTC locked in a trade escrow if a buyer starts a trade during your absence.

    • When a buyer starts a trade with you, say “Hi” and let them know you are ready to trade.
      Example: “Hi, I am ready, please follow the instructions and you can have your cryptocurrency in no time!“. This message may sound too simple and obvious. However, according to our statistics, a high number of canceled trades are due to an unresponsive seller. Please show to the buyer that you are ready.

    4. Maintain a civil tone with your trade partners.

    Offensive language and disrespectful tone are not allowed on our platform. Be understanding to buyers as some of them may lack trading experience. If you face any serious issue with your trade partner, do invite our moderators by starting a dispute.

    5. Write clear offer terms and trade instructions.

    • Have both offer terms and trade instructions in a simple short bulleted or numbered list. Read more on how to write good offer terms and trade instructions. This is relevant when creating your own offer.

    • If you have special payment-related procedures that may delay the release of cryptocurrency for a longer period, make it clear for the buyer. This must be frankly stated in your offer terms and trade instructions. You must make sure that the buyer understands that the release of cryptocurrency may be reasonably delayed. Release time may not exceed the time stated in your terms. (Remember that Paxful advertises p2p service as instant.)

    • Write concise offer terms. The buyer sees offer terms before he starts the trade. It may contain important information about the trade.

      Example: uploading a photo of ID, uploading a cash receipt, accepting physical gift cards only, etc.

      Note that buyers avoid offers with complicated terms. Clear offer terms also give advantage in case of a dispute. Never leave this section blank while creating an offer.

    • Write clear trade instructions. Trade instructions are shown to a buyer once a trade starts. Instructions give additional guidance to your trade partner and should consist of clear steps.

    • Provide your customers with helpful aids and examples if necessary. For example, if you require them to upload a selfie with a photo ID, then put an example picture.

    6. Be aware of the minimum trade amount on our platform.

    It’s important that you know what the minimum trade amount set on Paxful. Currently, the minimum trade amount is 10 USD to buy cryptocurrency. If you are selling cryptocurrency, the minimum is 0.001 BTC.

    7. Do not use third parties for payments. 

    You are the person responsible for accepting and processing payments. If you have no control over the payment and you transfer responsibility to others, this can be considered as fraud. For example, in the case of bank transfer, you should be the account owner, in the case of altcoins, you should be the owner of the wallet, etc.

    8. Off-escrow trades are not allowed.

    It’s important that you do not give other users your contact information to do a trade outside Paxful trade flow. Paxful escrow must be used at all times or your account may be banned. By avoiding paying escrow fees to our platform while trading outside our escrow service, you expose your BTC to much higher risk as our investigation team will not be able to assist you in case of an argument.

    9. Price negotiations are strongly forbidden.

    A buyer of cryptocurrency must pay the exact price that is set for trade. If during a trade both sides agree to change the amount, a new trade must be re-opened for the correct amount. Price negotiations within the same trade are against our Terms of Service.

    Check our guide on how to sell cryptocurrency on Paxful to have an overview of our trade flow.

     

  • Selling Cryptocurrency for In-game Items

    In addition to gift cards with a game balance, some games offer an option to gift in-game items such as resources, skins, weapons, etc. We are happy to offer you an opportunity to sell crypto for in-game items. Here’s everything you need to know about it.

    Before trading

    Before you start selling cryptocurrency for in-game items, make sure you have the means to check if the item was actually transferred to you. Whether you choose a game currency, boost, or skin, you must ensure you have the means to verify the transition of the item.

    Warning:

    • Buying accounts is prohibited.
    • Don’t return the in-game item under any circumstances after you have received it.
    • Don’t take the risk by transacting outside of Paxful trade flow as it isn’t protected by Paxful secure escrow.

    Trading

    Searching for an offer

    The first step to selling cryptocurrency for game items is to look for an offer that accepts this type of payment. You can also specify the amount you wish to sell and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner. And finally, read through the offer terms and trade instructions carefully. 

    Talk to your trade partner in the trade chat. Clarify how exactly the in-game item will be delivered to you and decide whether you are okay with the product before proceeding.

    Note: If after the trade has started you are being offered an item that is different from the advertised one, be extra cautious.

    Creating an offer

    To sell crypto for game items, you can also create your own offer.

    Here are a few things to keep in mind:

    • Set a margin you find profitable as no negotiations are allowed during the trade.
    • Write clear offer terms and instructions.
    • Use offer labels to highlight essential information such as the item type and the name of a game.
    • Consider including FAQs section—think what questions trade partners may ask.
    • If necessary, mention the following:
      • the game server where the exchange should take place;
      • will the delivery happen “face to face”, via game mail, or any other in-game exchange channel;
      • required game character level, etc.
    • Be clear about what proof of payment you expect from your trade partner, for example, screenshots of an in-game transaction.

    Once you’ve created and published your personalized offer, wait for a buyer to start the trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed accordingly.

    Completing a trade

    Once you’ve received the item and the buyer has marked the trade as “Paid”, you can release the cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment. Remember that cryptocurrency transactions are final and irreversible.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list.

    See our step-by-step guide on how to sell cryptocurrency and our rules for selling cryptocurrency.

  • Selling Cryptocurrency for Gold

    Gold is one of the oldest known valuables in the world, and one that has consistently increased in value over time, despite the changes in the economy. We are happy to offer you an opportunity to sell cryptocurrency for gold. Here’s everything you need to know about trading with gold.

    Before trading

    Trading

    Searching for an offer

    Creating an offer

    Completing a trade

    After a trade

    ID and address verification

    Before trading

    Before you start selling cryptocurrency for gold, make sure you have the means to check the quality of the gold before you make the payment. Whether you choose the gold to be sent to you by mail or delivered in person, you still must ensure minimal risk.

    Don’t hesitate to request any additional documentation or proofs such as:

    • Proof of purchase (a receipt).
    • Certificate of authenticity for the gold item.
    • Photo of your trade partner's ID.
    • Photo of the actual gold item.
    • The tracking number issued by the parcel service (in case the gold is being shipped to you directly).

    Trading 

    Searching for an offer

    The first step to selling cryptocurrency for gold is to look for an offer that accepts this type of payment. You’ll also need to enter the amount of gold you wish to sell and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner and choose the location carefully, to ensure that your trade partner will be able to deliver the gold to you. And finally, read through the offer terms and trade instructions carefully. 

    Talk to your trade partner in the trade chat. Clarify how the gold will be delivered to you and yourself decide whether you are okay with the product before proceeding. 

    Tip:

    • Prefer public places for trades in person.
    • Use trackable shipping methods for delivery by mail. 

    Creating an offer

    To sell cryptocurrency for gold, you can also create your own offer.
    Here are a few things to keep in mind:

    • Set a margin you find profitable as no negotiations are allowed during the trade.
    • Write clear offer terms and instructions.
    • Be clear about what proofs of payment you expect for the gold you are accepting.
    • For in-person trades, be very clear about the meeting location and exchange procedure.

    Once you’ve created and published your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed with the trade accordingly.

    Completing a trade

    Once the buyer has paid you and marked the trade as Paid, they will have 21 days to deliver the gold to you either by post or in person. If you do not confirm receiving goods within this timeframe a dispute will start automatically and our moderators will step in for assistance. 

    Note: Calculation of 21 days starts from the moment the trade is marked as Paid.

    Once you’ve received the gold, you can release the cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment. Remember that cryptocurrency transactions are final and irreversible.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    ID and address verification

    Another important aspect to consider is your ID and address verification. You must complete your ID verification and address verification to trade with gold. This verification is important to protect our cryptocurrency sellers from any fraudulent activity. Therefore, it is not possible to trade cryptocurrency for gold or vice versa without being fully verified on Paxful.

    Note: Full verification is mandatory for offers and trades that start from 50 USD.

    See our step-by-step guide on how to sell cryptocurrency and our rules for selling cryptocurrency.

  • Selling Cryptocurrency with Bank Transfers

    Bank transfers are a popular payment method on Paxful. This article will show how to sell cryptocurrency with bank transfers.

    Before trading

    Before selling cryptocurrency for bank transfers, make sure that you have your bank account set and ready to receive transactions. Find out if you have a transaction limit or geographical restrictions set on your bank account. Also, consider using a bank that can easily provide proof of transactions with all details visible on one page or pdf file.

    The required details are: 

    • Account holder’s first and last name.
    • Bank’s name and logo.
    • Transaction date, time and status.
    • Sender’s account number and full name.

    Trading 

    Searching for an offer

    The first step to selling cryptocurrency with bank transfers is to look for an offer that accepts bank transfers as payment. You’ll also need to enter the amount you wish to sell and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the buyer will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear in the trade chat. These are called trade instructions. Buyers will always ask for your bank details. Read here how you can add and store your bank details in your profile and trade chat.

    Creating an offer

    To sell cryptocurrency for bank transfers, you can also create your own offer.
    Here are a couple of tips for your bank transfer offer:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • Write clear offer terms and instructions.
    • Make it clear who will be bearing the transfer fee if any.

    After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner.

    Completing a trade

    Once the buyer has paid you, marked the trade as Paid and uploaded proof of payment, double-check if the payment has been successful on your end.

    The last step for you is to release cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here is some more information on how to sell cryptocurrency on Paxful.

     

See all 12 articles

Offers

  • How Do I Edit My Offers

    Once you make your buy or sell offer, you can easily edit the offer by following these quick steps:

    1. Go to your Classic Dashboard. Under the My Offers section, you can see a snapshot of all your current offers. Here you can view your offers in more detail and edit your offers.
    How_to_Edit_Your_Offer_Step_1.png

    2. For your Buy Offers, click on Offers to Buy. For your Sell Offers, click on Offers to Sell

    How_to_Edit_Your_Offer_Step_2.png

    3. Next, click on the Edit button, next to the View button.

    How_To_Edit_Your_Offer_Step_3_-_Edit_Button.png

    Note:

    You can also Turn Off your offers with the blue toggle button

    4. You will be taken to the first Edit Offer page. On this page, you can make changes to your payment method and other trade details. Once all your info is updated, click Next Step in the right-hand column. 

    How_to_Edit_Your_Offer_Step_3.png

    Note:

    You can always delete the offer by clicking on the delete offer button.

     

    5. After hitting Next Step, you will be taken to the second Edit Offer page. Here you can change trade pricing, offer margins, and other details. Once all the info is updated click Next Step in the right-hand column.

    How_to_Edit_Your_Offer_Step_5_-_Trade_Pricing.png

    6. After hitting Next Step, you will be taken to the third Edit Offer page. Here you can change trade instructions, offer tags, offer terms, and other details. Once all the info is updated click Update Offer in the right-hand column.

    How_to_Edit_Your_Offer_Step_6.png

    7. Once you update your offer, you will see a pop-up message confirming your updates. 

    How_to_Edit_Your_Offer_Step_7.png

    Note:

    You can also share your updated offer on your social media accounts and via email.

    That’s it! You have now successfully edited your offer.

  • What Are Trusted Offers?

    Trusted Offers come from different groups of Paxful users. These users have been verified and approved by us, and we think you’d enjoy trading with them. The list includes:

    • Power Traders
    • Corporate Accounts
    • Peer Program Members

    What does each group mean? 

    • Paxful Peer Program (Peers, Ambassadors, Associates)—Trusted and verified users who have taken an additional step to be part of the Paxful community. 
      • If you’re interested in becoming part of the Paxful Peer Program, check out the requirements and next steps here.
    • Power TradersExperienced traders who go above and beyond to provide seamless trades for their partners. 
      • Requirements and next steps to become a Power Trader can be found here.
    • Corporate Accounts—Businesses that have met the requirements and have been approved through our compliance checks. 
      • Requirements and application process can be found here.

    Note: If you’d like to see offers from only some of these groups, you can use the User Type filter on the left side of the buy or sell page:

    User_Type_Filter.png

  • Featured Offers

    What are featured offers?

    Featured offers are highlighted in the “buy” and “sell” sections of the Paxful marketplace. Our team selects a handful of offers to be featured in the marketplace for a period of time.

    Featured_Offers_-_KB_Screenshot.png

    If you see a featured offer in the marketplace, it could be from:

    • A power trader
    • A trader that we trust (has received good feedback from trade partners)
    • A trader that you’ve marked as “trusted” in the past 

    How can I get my offer to be featured?

    We’re not taking requests to feature offers right now. Keep trading safely and fairly in the marketplace and maybe your offer will be featured someday!

  • Country Restrictions on Payment Methods

    Some payment methods are only available in certain countries in the Paxful marketplace. The current restrictions can be found below:

    Payment method Restricted Countries
    Zelle Cameroon, Ghana, India, Nigeria
    Chime Cameroon, Ghana, India, Nigeria
    Green Dot Cameroon, Ghana, India, Nigeria
    Cash App Cameroon, Ghana, India, Nigeria
  • How can I lift a restriction on my payment method?

    In an effort to help make the marketplace a safer environment, you’ll notice that we’ve limited payment methods you can use based on your location. Unfortunately, you can't create a new offer or start a new trade with this payment method. Any of your current offers with this payment method will also be deauthorized.

    If you are temporarily living or traveling in a country where a payment method is currently restricted, but you have proof that the payment method belongs to you, please:

    1. Take a screenshot of the account that displays your name
    2. Provide proof that you are only temporarily in a restricted country, and proof of address or documentation from your country of origin
    3. Send the screenshots of the documents to our support team through the contact form. 

    Once we get that information, our team will take a look to see what we can do. 

     

  • Why Was My Offer Removed?

    Sometimes, an offer on Paxful will be removed from the marketplace because it harms the buying and selling experience for the Paxful community. 

    Here’s a short list explaining why offers are removed from the Paxful marketplace:

      • Changing the terms and instructions - Do not change the terms and instructions you agreed to with your trade partner after the trade has started. 
      • Sharing contact information - Do not attempt to communicate outside of Paxful’s trade chat with your trade partner. Giving out personal information is how fraud and identity theft start. This includes WhatsApp, Telegram, phone numbers, email, etc. 
      • Being unresponsive with your trade partners - Do not create an offer and then become unresponsive with your trade partner once the trade is initiated.
      • Being disrespectful - Do not use any profanity, hate speech, and other offensive or vulgar messaging in your offer. Paxful has a zero tolerance policy for this type of behavior. 
      • Payment method was restricted - Offers can be removed from the marketplace because the payment method selected has been restricted in your location. For more information, take a look at this article.
      • Violation of Paxful’s Terms of Service - If there’s a violation of Paxful’s Terms of Service, your offer may be removed.

     

    I understand why my offer was removed, what are my next steps?

    In most cases, you’ll receive a gentle warning about your offer and why it was removed. You’ll be expected to turn your offer on again and update the terms and instructions so it doesn’t fit the criteria mentioned above. Additional actions may be taken for severe or repeat offenses, such as being banned from Paxful or restricting the payment method. 

     

    I understand why my offer was removed and now I can’t create a new offer using the same payment method, what are my next steps now?

    Please contact our support team so we can help get this payment method reinstated for you. Our Marketplace investigations team will verify the request and ensure your account is in good standing before granting access.

     

See all 20 articles

Trades

  • Paxful Trade Bot

    The Paxful Trade Bot is a quick and easy way to trade cryptocurrency on Paxful through Telegram without having to leave the app.

    To use the Paxful Trade Bot, you’ll need the mobile or desktop Telegram app, and a Paxful account.

    If you already have both, just follow this link and press Start.

    Note: Be careful of similar bots posing as Paxful in Telegram. Make sure you use the link in this article when signing up, or make sure it’s the official Paxful logo (shown below) when you’re accessing the Paxful Trade Bot.

    Paxful_Trade_Bot_Info.png

    How do I buy or sell crypto through the Paxful Trade Bot?

    1. Use this link to start the bot.
      Paxful_Trade_Bot_Buy_or_Sell_Step_1.png
    2. Choose your preferred language.
      Paxful_Trading_Bot_Buy_or_Sell_Step_2.png
    3. Click the Login button and log in to your Paxful account. After that, you’ll have access to the full functionality of the bot.
      Paxful_Trading_Bot_Buy_or_Sell_Step_3.png
    4. To buy or sell cryptocurrency, click the Trade button, and then click Buy or Sell.
      Paxful_Trading_Bot_Buy_or_Sell_Step_4.png
    5. Next, you’ll select the category of the payment method you want to use.
      Paxful_Trading_Bot_Buy_or_Sell_Step_5.png
    6. After choosing a payment method category you can choose your specific payment method.
      Paxful_Trading_Bot_Buy_or_Sell_Step_6.png
    7. Once you select an offer, you’ll see the trader’s information and the offer details.
      Paxful_Trading_Bot_Buy_or_Sell_Step_7.png
    8. Enter the amount you want to buy.
      Paxful_Trading_Bot_Buy_or_Sell_Step_8.png

    Using the Paxful Trade Bot to trade is exactly the same as using the Paxful website or app. You’ll receive details from the seller, pay the seller, mark the deal as “paid”, and the seller will release the cryptocurrency to your wallet.

    How can I manage my offers through the Paxful Trade Bot?

    1. Select Trade.
      Paxful_Trade_Bot_Manage_Offers_Step_1.png
    2. Click My offers.
      Paxful_Trade_Bot_Manage_Offers_Step_2.png

    Here you can:

    • View your buy and sell offers
    • Disable and enable offers
    • Delete and create offers
    • Change offer prices
    • Subscribe to offers

    How do I subscribe to an offer?

    1. Select Trade and choose if you want to buy or sell.
      Subscribe_to_offers_step_1.png
    2. Select the payment method group and payment method you want to use.
      Subscribe_to_offer_step_2.png
    3. Click Subscribe.
      Subscribe_to_offer_step_3.png
    4. When an offer you’ve subscribed to becomes available, you’ll get a notification like this:
      Subscribe_to_offer_step_4.png
  • How to Avoid Chargebacks

    Chargebacks can happen with some payment methods even after a trade is done. This means that your trade partner can request their funds back, even after you received the payment. There are a few different things you can do to protect yourself from chargebacks when trading in the marketplace:

    • Chargebacks are usually related to third party payments*. If a third party payment was sent, try to get as much information as you can about the account the payment was sent from
    • Take a look at your trade partner’s feedback history before starting a trade to make sure they aren’t getting feedback about chargebacks
    • If you created the offer, add tags that indicate if you accept third party payments or not. 
      • If the user is ID verified, ask them if they are making the payment with their verified name
    • If you don’t accept third party payments and the buyer is trying to use one, ask the buyer to cancel the trade

    *Third-party payments are payments made by someone who the payment method/account does not belong to.

    If a buyer has filed a chargeback, take a look at this article to see what you can do.

  • How Do QR Codes Work?

    You can add a QR code to your Paxful account to help make your online wallet trades easier and faster. By adding a QR code, you can quickly share your online wallet details in the trade chat, or when you're creating an offer. We’ve broken down the steps on how to add and use a QR code in the Paxful marketplace:

    To add a QR code to your Paxful account:

    1. Head to the settings page of your Paxful account and click on Payment details
      QR_section_1_step_1.png
    2. Scroll down to Online Wallets and click on Add New
      QR_codes_section_1_step_2.png
    3. Next, pick your wallet name, upload the wallet URL, and give the account a nickname QR_codes_section_1_step_3.png
    4. Once you’re done, click Add
      QR_codes_section_1_step_4.png

    To edit or delete a QR code connected to your Paxful account:

    1. Head to the settings page of your Paxful account and click on Payment details
      QR_codes_section_2_step_1.png
    2. Select the online wallet you’d like to edit or delete
      QR_codes_section_2_step_2.png
    3. Click on the action you’d like to do
      section_2_step_3.png

    To upload a QR code in the chat:

    1. Once you’ve started a trade and you have a QR code linked to your Paxful account, you’ll see a mini QR code icon in the trade chat. Tap on the icon for the list of your linked online wallets
      QR_codes_section_3_step_1.png
    2. Select the QR code you’d like to use
      QR_codes_section_3_step_2.png
    3. From there, your QR code will be uploaded to the chat

    Notes:

    • If you created a sell offer with an online wallet, your QR code will automatically appear in the trade chat once the trade is started.

    • If you’re the buyer, you’ll need to click on the QR code link to visit your trade partner’s online wallet.


    To create an offer with a QR code:

    1. Start by creating your offer as you usually would—if you select an online wallet that is supported by this feature, you’ll have the option to upload your linked online wallet during the first step:
      QR_codes_section_4_step_1.png
    2. Select the online wallet you’d like to use
      QR_codes_section_4_step_2.png
    3. From there, you can continue to create your offer as usual 

    Note: If you're adding a QR code to your offer, the details will automatically be shared in the trade chat once the trade starts.

    Warning: Not all payment methods and regions are available with this feature right now.

  • Paxful Escrow

    Paxful’s escrow feature aims to ensure a fair trade experience for both parties. Paxful is a peer-to-peer cryptocurrency marketplace where people can meet and safely trade crypto using over 300 payment methods. When a trade starts, the cryptocurrency from the seller’s wallet is automatically moved into a temporary safe deposit account (escrow) where it will be held until the transaction is complete.

    So how does the escrow work?

    When a trade starts, the seller’s crypto is automatically transferred into our secure escrow. 

    Note: The amount transferred into the escrow is the trade amount plus escrow fee.

    How escrow helps cryptocurrency buyers: If you as a  buyer make the payment but the seller refuses to release your crypto, the secure escrow serves as a guarantee. The seller’s cryptocurrency will stay in escrow until our moderators step in to investigate the situation and award the cryptocurrency to the deserving party.

    How escrow helps cryptocurrency sellers: Sometimes a buyer may not be able to finalize the payment for the cryptocurrency. If you’re the seller in this case, then your cryptocurrency is safely returned back to your wallet.

    Once the payment is made and confirmed, the seller can release cryptocurrency from escrow to the buyer, and this will mark the completion of the trade. 

    escrowImage.png

    Here is more information on how you can start a dispute. Also, check how you can contact our 24/7 dedicated customer support team.

  • Paxful Trades Flow

    All Paxful trades flow in a similar way. However, you may encounter some specific cases depending on the payment method you choose. If you familiarize yourself with the process, it’ll make trading on Paxful a lot easier.  

    Buying cryptocurrency

    Find an offer on our Buy Bitcoin list. For more information on how to buy crypto see our guide.

    You can also create your own offers directly from your Paxful account. See our short guide on how to create your first offer.

    Selling cryptocurrency

    Find an offer on our Sell Bitcoin list. For more information on how to sell crypto see our guide.

    You can also create your own offers directly from your Paxful account. See our short guide on how to create your first offer.

    Note: Some payment methods on our platform have automated trade flow. Here is the list:

  • Trade Status

    Trade statuses determine the progress of your trades. 

    Each trade on Paxful may have a different status. You can see the exact status of your trades from your dashboard. There are eight statuses your trade could possibly have:

    Active funded – a trade has started, and funds have been transferred from the seller’s wallet into trade escrow.

    Paid – a buyer has marked the trade as paid. It means that a buyer of cryptocurrency is sure that he has made the payment and has actually clicked the Paid button.

    Expired – every trade has a payment window for a buyer to make a payment. When a trade is funded, but a buyer failed to mark a trade as paid, the payment window expires. This status means that a trade has been cancelled.

    Cancelled – a buyer or a seller has willingly cancelled a trade.

    Dispute open – a buyer or a seller has opened a dispute.

    Successful – a seller of cryptocurrency has released funds from the trade escrow to the buyer’s wallet.

    Awarded seller – a dispute has taken place, and cryptocurrency was awarded to the seller of cryptocurrency.

    Awarded buyer – a dispute has taken place, and cryptocurrency was awarded to the buyer of cryptocurrency.

See all 17 articles

Disputes

  • Why Did I Lose a Dispute?

    In order to keep Paxful a great and safe experience for all, we use moderators when a dispute has been placed. As a part of Paxful protocol, our moderators are the neutral judges when deciding who wins or loses a dispute.

    Below are several common reasons why a user may lose: 

    • The user did not provide the requested evidence within 12 hours of the dispute.
    • Suspicious trade activity
    • The user did not submit the trade/hash ID of the transaction
    • Buyer or Seller did not submit a PDF of their bank/online account statement that shows the transaction
    • The user provided insufficient, false, or edited evidence
    • Buyer or seller violated the other party’s offer terms and/or trade instructions.
    • User violated any of Paxful’s Terms of Service.

    Note: Some of these reasons could lead to you being permanently banned from our platform.


    What to do during a dispute?

    During a dispute, we recommend that users of both parties adhere to our Terms of Service. At Paxful, we try to be as fair and as helpful as possible, and during the process, we recommend that users be forthcoming with information in order to quickly and correctly resolve the dispute. 


    What do we ask for in disputes?

    During a dispute, we also ask for any evidence that may help the moderator make a decision. Evidence can include the following:

    • A PDF of your bank/online account statement that shows the transaction
    • A video recording/screenshot of the online wallet transaction that took place
    • The trade/hash ID of the transaction
    • Any additional screenshots that prove you completed the transaction

    For further information on what to provide in a dispute visit our Help Center page: What Information Should I Provide During a Dispute.

    Paxful understands that filing a dispute can be a frustrating experience, and we are continuously working towards solutions to make the Paxful trading experience safe and secure for all our users. If you have further questions on your dispute claims please reach out to our support team. 

    For more information on why you may have lost a dispute specifically related to gift cards, visit our page Why did I lose my gift card dispute. For more information on how to start a dispute, visit this Help Center page.

  • When Should I File a Dispute?

    There are a few instances where filing a dispute is your best option to resolve an issue. 

    As a buyer:

    • If you’ve followed the seller’s instructions, completed the payment, but the seller refuses to release the crypto
    • If you made the payment but the seller stops responding and has not released the crypto
    • If you notice any violations of the Terms of Service

    As a seller:

    • If the buyer marks the trade as “paid” but is unresponsive
    • If the buyer says they have paid you, but you did not receive the payment or there’s an issue with the payment
    • If you notice any violations of the Terms of Service

    If you’re not sure how to file a dispute, take a look at this article for a step-by-step guide.

  • What Information Should I Provide During a Dispute?

    General tips:

    The more information you provide during the dispute process, the easier our team will be able to process your dispute. We’ve put together a collection of best practices to help our team accurately process your disputes.

    When uploading evidence:

    • Make sure the image is not cut off or cropped
    • Make sure the image is clear
    • Do not alter or change the image

    What information should I provide?

    Gift card disputes:

    Buyer:
    evidence_--_gift_card_disputes.png

    • Image of the gift card with the Paxful trade chat clearly in the background (please make sure that all four corners of the card are in the image)
    • Receipts to prove that you own the gift card
    • Video recording of checking the balance of a gift card before uploading it during the trade 
    • Evidence showing you own the gift card (history from the issuer’s website, etc.)

    Seller:

    • A full screen, un-cropped screenshot that shows both the code itself and the error message received when trying to redeem

    For more information on gift card disputes, take a look at this article

    Bank transfer disputes:
    evidence_-_PDF_of_bank_statement.png

    • A PDF of your bank statement that shows the transaction
    • Video recording of transaction history (name must match the name on your Paxful account, and please show the transaction history from the day before the trade up until today)
    • Audio recording from you and the financial institution confirming the transaction

    Goods and services disputes:

    • Any evidence you have (selfie with the person you traded with, receipts, etc.)

    Online wallet disputes:
    evidence_-_online_wallet_transaction.png

    • Screenshot of the online wallet transaction that took place
    • Proof that the online wallet belongs to you (video recording of your online wallet account name matching the name on your Paxful account)

    Debit/credit card disputes:

    • Proof that your card was charged (video recording of your bank account name matching the name on your Paxful account and 10 days of transaction history and please make sure the date is visible)
    • Audio recording of the conversation between you and your card provider confirming the transaction

    Cash disputes:

    • Any evidence that you have that shows your cash withdrawal (bank statement, ATM receipt, etc.)

    Digital currency disputes:

    • The trade/hash ID of the transaction
    • Any additional screenshots that prove you completed the transaction
  • I Have an Issue with a Trade but I Can’t File a Dispute

    The best way to get it resolved is through filing a dispute. The sooner a dispute is filed, the more resources our team will have to help resolve the dispute. 

    If you’re not able to file a dispute, our team will do our best to help, but we may not be able to resolve the issue. Our team will investigate and take necessary action, if needed, to help make sure that this doesn’t happen again in the future.

    If you reach out to us about this, please send us as much information as you can, such as the trade ID, proof of ownership, evidence, details of what happened, etc. 

    Note: We will only allow this one time. We recommend taking a look at the guide we put together to help prevent issues like this in the future.

  • Why Did I Lose a Gift Card Dispute?

    As a buyer, you could lose your dispute due to any of the following reasons:

    • Not providing valid evidence requested within the time frame given to you
    • Unable to prove that you are the original owner of the gift card. We do not advise selling a card that you did not originally buy. No brokering of gift cards is allowed
    • Selling a used or invalid gift card
    • The evidence provided was insufficient 
    • A violation of the other party’s offer terms and/or trade instructions
    • Failing to provide proof of payment, not responding to the seller or otherwise being inactive in the trade after clicking "Paid" (please note that in these cases, your dispute may be decided in under 12 hours)
    • Other violations of Paxful’s Terms of Service

    Warning: Some of these reasons could lead to you being permanently banned from our platform.

    Supporting the trade of gift cards for a cryptocurrency is complicated. The guidelines we follow are to protect the Paxful community when a gift card trade is disputed.

    As a seller, you could lose your dispute due to any of the following reasons:

    • You redeemed a valid gift card and did not release the cryptocurrency
    • A violation of the offer terms and/or trade instructions
    • Suspicious trade activity
    • You provided insufficient, false, or edited evidence
    • Other violations of Paxful’s Terms of Service

    What to do during a gift card dispute?

    Paxful conducts thorough investigations to resolve gift card disputes, despite minimal support from gift card services. If you enter a dispute, you must be prepared to prove that you are the owner of the card. If you are not the original owner of the gift card, this makes proving the validity of the gift card very difficult. For this reason, sellers of cryptocurrency are highly favored in such disputes. 

    What do we ask for in gift card disputes?

    • A photo of the original gift card with your Paxful trade chat clearly visible in the background
    • A complete photo of the original receipt (no cut-offs)
    • For electronic codes (e-codes), an invoice of the original payment and video recording of your bank statement as proof of purchase
    • Proof of conversation with the gift card issuing company’s customer support
    • Any additional evidence as required by Paxful (Example: ID Verification)

    Note: Gift card disputes may take up to three weeks to resolve. Following the moderator's instructions and being responsive in the trade chat is important in resolving the dispute in a timely manner. Here’s a detailed article about the dispute process.

    As per our Terms of Service, we remind you that Paxful is not a licensed gift card vendor nor an authorized dealer of any gift card issuer - and brokering or reselling gift cards is strictly prohibited on our platform. Paxful understands that gift card disputes can be quite challenging and we are continuously working towards solutions to make the trading experience safe and secure for all our users.

  • How Do I Start a Dispute on Paxful?

    Paxful offers an opportunity for our customers to freely trade crypto with each other. Although the vast majority of the trades go smoothly and successfully, there are cases that require the intervention of a third party our moderators. On Paxful we have our own dispute system through which we settle conflicts between our users in the best way possible. This article will give you an overview of the dispute resolution process. 

    Video

    Here’s a short and informative video on the topic:

     

    Steps to start a dispute


    1. In the trade chat, click Dispute.

    Dispute1.pngThe Dispute dialog box appears.

    2. Select a dispute reason from the list and explain what happened clearly in the text box below.

    Here are the dispute options for sellers and buyers:

    • Cryptocurrency seller: Coin locking, payment issue, other.
    • Cryptocurrency buyer: Unresponsive vendor, payment issue, other.

    For more info about dispute types, see Cases to start a dispute.

    3. Click Start dispute and check your trade chat for a message from a moderator.

    Dispute2.png

    4. Provide as much evidence as you can, such as:

    • Proof of payment (transaction receipt, a screenshot of payment, video proof)
    • Proof of ownership (transaction receipt, receipt from the store of the gift cards, online receipt,
    • Operation screenshots or video recording.
    • Phone call recording of a conversation with the third party’s customer support.
    • Any additional proof as requested by our moderators.

    The dispute will be investigated by our moderators and a decision will be made based on the evidence provided by both parties. Paxful moderators resolve disputes by evaluating trade terms, offer instructions, evidence of payment, trade chat interaction, user reputation, past trading history, as well as data submitted and or collected in accordance with the Privacy Policy.

    Note: 

    • Once you have submitted a dispute request, you do not have to contact our Support. Our moderators will definitely look into your case as soon as possible and reach out to you.
    • Dispute investigation is a complicated process and may take time (up to three weeks). We are grateful for your patience and understanding.
    • Don’t flood the chat with messages as it may hold up the moderator. Wait for the moderator to join the dispute for investigation.

    How to cancel your dispute?

    If you have started a dispute but changed your mind and want to cancel it, do one the following:

    • If you started a dispute as a seller and you see that the buyer has resolved the issue from their side, click Release.
    • If you started a dispute as a buyer and you see that the issue has been resolved, click Cancel.

    Tip: To ensure the best solution possible, wait for a moderator and let them decide on how to solve the dispute.

    Reasons for losing a dispute

    If you lose a dispute, it could be for several reasons. The most common reasons are:

    • You were not able to provide clear reasons and evidence as requested by the moderator
    • The evidence you provided was not enough

    We also check the trading history of both parties to see if you were able to follow the trade instructions or offer terms of the previous trades. A decision is made only when the investigation is finalized to the moderator’s satisfaction. Read more here: Why did I lose a gift card dispute? 

    Read more on how to protect your funds from scammers in our security guide