When Should I File a Dispute?

There are a few instances where filing a dispute is your best option to resolve an issue. 

As a buyer:

  • If you’ve followed the seller’s instructions, completed the payment, but the seller refuses to release the crypto
  • If you made the payment but the seller stops responding and has not released the crypto
  • If you notice any violations of the Terms of Service

As a seller:

  • If the buyer marks the trade as “paid” but is unresponsive
  • If the buyer says they have paid you, but you did not receive the payment or there’s an issue with the payment
  • If you notice any violations of the Terms of Service

If you’re not sure how to file a dispute, take a look at this article for a step-by-step guide.

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