Verification processing time

All information and documents you submit for account verification are reviewed through our automated or manual verification methods. Depending on which method can be used to verify your details, account verification times can vary.

Listed in the table below are the estimated processing times for each verification type:

Verification Type Verification Method Estimated Processing Time
Email Automated Instant
Phone Automated Instant
ID Automated 24 hours
ID Manual 2-7 days
Proof of address (POA) Automated 24 hours
Proof of address (POA) Manual 2-7 days

Note:

  • Automated ID and address verifications take up to 24 hours. If you have not received an answer within 24 hours, it means that your document is going through manual verification.
  • Due to Coronavirus (COVID-19) pandemic, manual verification processing times may be longer than usual (3-10 days). Thank you for your patience.

 For more information on the topic, check our ID verification and address verification guides.

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