If you’re not receiving emails from Paxful, here’s what you can do to fix this:
- Ensure you have logged in to the correct email address which you used to register on Paxful.
- Check your spam folder. Sometimes our emails could be sitting there.
- Whitelist Paxful email addresses. Meaning, add our email addresses to your trusted list of senders. (The process may vary from one email service provider to another.)
- Email addresses to whitelist:
- Ensure that your email client or service provider is working normally.
- Select a popular email domain if possible.
Check out our security guide for more information on how to protect your Paxful account. If you receive a suspicious email from our company, read this article to find a solution.