Account locked

If for some reason you can’t access your account and see a message that it is LOCKED – there are two possible reasons:

  1. Geolocation lock. If you log in from a new location, you have to approve it through email to log in.

    What to do?
    Check your inbox for an unlock link. Click the link and continue using our website.

    If you are still unable to access your account or have not received an email with a link from Paxful, please let us know the error message or send us a screenshot so we can help you with it.

  2. We identify suspicious activity on your account. As a result, we may lock it for security purposes to prevent any criminal action on our platform. The account will remain locked until we confirm your ownership and identity.

    What to do?
    Contact support for assistance.

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