If you received a suspicious email that looks like it’s from us or an entity claiming to be associated with us don’t click links in such emails, download attachments included, or reply to them. Report such emails to our Support by forwarding the entire email to email@example.com. Include the email header and subject line, which will help us investigate where it came from and take action to stop it from spreading to other customers.
Official Paxful email addresses:
Information Paxful will never request:
- Your full credit card number or other financial details
- Your password
- Your one-time 2FA password (code)
How to spot a phishing email:
While scammers change their tactics frequently, look for these classic signs of a phishing or spoofing attempt:
- A request for your bank account, username, password, social security number, or identity. Never share this information.
- A claim that your account is compromised. In such cases, we may send only automated messages from “no-reply” email addresses.
- An unsolicited email with a link to verify your account information.
- Typos in the email address. It’s common to see something like firstname.lastname@example.org (typo).
- Suspicious links that don’t lead to www.paxful.com. Before you enter your login information or click on a link, double-check the URL by copying it into your address bar without pressing Enter.
- Emails that mimic our design. Such emails aim to distract you from typos in the email address or website links by using pictures and colors similar to our platform.
- Emails with .html attachments.
For more information on how to protect your account see our security guide.