I Forgot My Password

To reset your password when you are not signed in to your Paxful account: 

1. Click Log in button on the home page
2. Click “Forgot your password?” at the bottom.
3. Enter your registered email address.
An email from help@paxful.com is sent to your email address.
5. Open the email and click RESET YOUR PASSWORD NOW.
You are redirected to the website.
6. Complete the following fields.

Field Name Description Comments
Email Enter your email address.  
Password Enter a new password. Your new password must :
Be at least 6 characters long
Have one lower case character
Have one special character (@#* etc.)
Have one number
Have one uppercase character

Confirm password

Re-enter the new password. The password should be exactly the same as entered in the previous field.



  • The password reset link received on your email is valid for 60 minutes.
  • If you requested a link multiple times, use the latest link received in the email.

See our security guide for additional information on improving the safety of your account. You can also check how to change the password in your profile settings.

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