Are you selling bitcoin and your buyer ends up not responding?
Don’t worry because as long as the buyer hasn’t clicked I have paid button your bitcoin will be freed from trade escrow once the trade expires.
If the buyer clicks I have paid but you don’t receive any payment, you can ask the buyer to cancel the trade. If the buyer doesn’t cancel the trade, you can click Dispute. Once a dispute has started, give time to our moderators to look into the situation.
Are you buying bitcoin and your seller ends up not responding?
If you have started a trade and a seller seems to be offline or doesn’t reply to you, the best you can do is cancel the trade and try your luck with the other seller.
If a seller was responsive, approved the payment, and then became unresponsive, you need to click I have paid so that the trade doesn’t expire. If the trade expires, the seller gets his bitcoin back from the escrow.
If you forgot to click I have paid button, but payment has been already done, it’ll be much harder to get your coins. In such a case please contact our Support.
See more information about disputes in our dedicated article.