Contact support

Paxful has one of the best 24/7 customer support teams.

You can get in touch with us through our contact form. 

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You can submit a ticket at any time, and a support representative will follow up as soon as possible.

There are several ways you can contact Paxful support:

Desktop or web view

1. On any page of our website in the bottom right corner, locate and click the Contact Us widget.

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Contact Paxful form appears.

2. Enter your contact details, choose the request type, tell us how we can help you and click Send.

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3. Check your email inbox for our reply.

Note: Optionally, for additional information about your concern, you can add links and attachments to the contact form.

Mobile app

1. After logging in to your Paxful Mobile Wallet account, click Account.

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Account page appears.

2. In the OTHER section, click Contact support.

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Contact Paxful form appears.

3. Enter your contact details, choose the request type, tell us how we can help you and click Send.

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3. Check your email inbox for our reply.

Note: Optionally, for additional information about your concern, you can add links and attachments to the contact form.

What happened to the help@paxful.com?
We've now migrated to a new system which means we won't be responding to emails from help@paxful.com anymore. Moving forward, the contact form will be the best way to get a hold of us. When you create a support ticket, you will now be corresponding with an email address from @paxful.zendesk.com. 

Note: Paxful support will never contact you outside of help@paxful.com or help@paxful.zendesk.com. Be aware there are fake support emails who will impersonate Paxful and will try to trick you into providing personal account details over social media. Read more in our security guide.

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