Contact Support

Paxful has one of the best 24/7 customer support teams.

You can get in touch with us through our contact form. 

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When you use the contact form, we’ll first ask you to give us a quick overview of your issue or question. The form will then give you a few articles to check out from our Help Center to see if they answer your question. If those articles don’t capture what you’re looking for, you can submit a ticket.
There are a few different ways you can get in touch with our support team:

Desktop or web view

1. On any page of our website in the bottom right corner, locate and click the Contact Us widget.

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Contact Paxful form appears.

2. Tell us a bit about the question or issue you have.

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3. From there, the contact form will suggest a few Help Center articles for you to check out to see if those answer your question.

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4. If the articles suggested don’t capture what you’re looking for, you can submit a ticket. Select Get in touch and then Leave a message.

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5. From there, you can fill out the form to let us know more about your issue. Once you’re done, hit Send.

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Mobile app

To access the contact form on the mobile app:

1. Log in to your Paxful Mobile Wallet account, click Account.

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Account page appears.

2. In the Other section, click Contact support.

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What happened to the help@paxful.com?
We've now migrated to a new system which means we won't be responding to emails from help@paxful.com anymore. Moving forward, the contact form will be the best way to get a hold of us. When you create a support ticket, you will now be corresponding with an email address from @paxful.zendesk.com. 

Note: Paxful support will never contact you outside of help@paxful.com or help@paxful.zendesk.com. Be aware there are fake support emails who will impersonate Paxful and will try to trick you into providing personal account details over social media. Read more in our security guide.

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