Paxful has one of the best 24/7 customer support teams.
You can get in touch with us through our contact form.
When you use the contact form, we’ll first ask you to give us a quick overview of your issue or question. The form will then give you a few articles to check out from our Knowledge Base to see if they answer your question. If those articles don’t capture what you’re looking for, you can submit a ticket.
There are a few different ways you can get in touch with our support team:
Desktop or web view
1. On any page of our website in the bottom right corner, locate and click the Contact Us widget.
Contact Paxful form appears.
2. Tell us a bit about the question or issue you have.
3. From there, the contact form will suggest a few Knowledge Base articles for you to check out to see if those answer your question.
4. If the articles suggested don’t capture what you’re looking for, you can submit a ticket. Select Get in touch and then Leave a message.
5. From there, you can fill out the form to let us know more about your issue. Once you’re done, hit Send.
To access the contact form on the mobile app:
1. Log in to your Paxful Mobile Wallet account, click Account.
Account page appears.
2. In the Other section, click Contact support.
What happened to the firstname.lastname@example.org?
We've now migrated to a new system which means we won't be responding to emails from email@example.com anymore. Moving forward, the contact form will be the best way to get a hold of us. When you create a support ticket, you will now be corresponding with an email address from @paxful.zendesk.com.